From talking to Dylan in customer service to arrange joining Lightning Fibre, to installation by Conor, the experience has been great. They have been helpful and courteous throughout. There was an iss... もっと見る
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The technicians phoned us ahead of their arrival and were very courteous and helpful. They identified a problem which was soon solved. The new router was installed and in working order very quickly. T... もっと見る
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The engineers turned up on time , explained to me what they would do ,how best to route the cables and the location of the router. They then carried out the installation promptly and efficiently wit... もっと見る
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Very good customer service experience experience so far - kept informed throughout the installation stages & pleased with the service. Although the fibre routers are restricted & we plan to install ou... もっと見る
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企業情報
Lightning Fibre について
当該企業による記述
Rock Solid, Lightning Fast Award-Winning Full Fibre Broadband.
We're Lightning Fibre, a multi-award-winning, community-focused broadband network operator and internet service provider based in Eastbourne, in the South East of England.
Since 2018, we've been delivering full fibre hyperfast broadband to residential homes and businesses – with packages from 150Mbps up to 10,000Mbps (10Gbps).
⚡️Full fibre broadband from £26/month.
⚡️And with Lightning Fibre there are no mid-contract price rises!
We are a local employer with many expert installation engineers living in Hastings and neighbouring towns – and our customer services team is based in Eastbourne.
⚡️You can talk to a real person from 8 am to 8 pm every day!
Switch Smart. Switch Local.
Our Social Tariff, for households in receipt of means-tested benefits, delivers 50Mbps symmetric full fibre to your modem for just £15 per month on a rolling 30-day contract, with no set up fees and no credit checks.
What is ‘fibre’ vs ‘full fibre’?
Unlike a ‘fibre’ network, which may include slow, old copper wire, we have a ‘full fibre’ broadband network. This means our FTTP/FTTH (fibre to the premises / fibre to the home) network connects our street cabinets directly to your home modem using fibre optic cables all the way. This is why our network is both "hyper reliable and hyperfast".
Some of our national awards:
🏆Best Consumer ISP (<100k customers) ISPA Awards 2025
🏆Best Customer Experience ISPA Awards 2025
🏆2025 Broadband Provider of the Year - Connected Britain Awards.
🏆Best Consumer ISP (<100k customers) - ISPA Awards 2024
🏆Best Consumer ISP (<50k customers) ISPA Awards 2023
#FullFibreRocks ⚡️
連絡先
Unit 17 Connect 27 Business Park, BN26 6GP, Polegate, 英国
- 01323 380260
- ask@lightningfibre.co.uk
- lightningfibre.co.uk
4.8
優良
5572件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Professional local company,understand…
Professional local company,understand mine needs for them I am real person not just costumer number. All engineers doing great job with respect property. Highly recommend
2026年9月30日
Lightning Fibre からの回答
Thank you for such a fantastic five star review! We’re really pleased you feel valued as a person rather than just a customer number, and that our engineers have treated your property with care and respect. We’re very proud to be a local company and really appreciate your recommendation! ⚡
Lightning Fibre からの回答
Thank you for the fantastic five star review! We’re really pleased you’re happy with our service and pricing. Thanks so much for choosing Lightning Fibre and for your support! ⚡
Quick customer care response
Quick customer care response. Everything is good. No issues so far.
2026年4月3日
Lightning Fibre からの回答
Thank you for the lovely five star review Kevin! We’re really pleased you’ve found our Customer Care team quick to respond and that everything is going well so far. Thanks so much for your support! ⚡
Easy to deal with good communication
Easy to deal with good communication
Reliable service, price could be better in these times.. otherwise great
2026年9月29日
Lightning Fibre からの回答
Thank you for the four star review John! We’re really pleased you’ve found us easy to deal with, with good communication and reliable service. We appreciate your feedback on pricing too and hope we can earn that fifth star in the future! ⚡
Lightning Fibre からの回答
Thank you for the five star review! We’re really pleased you found everything fast and efficient. Thanks so much for your support! ⚡
The whole process was efficient
The whole process was efficient. All the staff from Customer Services to Installation Engineers were polite and proficient.
The job was done on time and my services are 100% what Lightning Fibre promised.
Well done to the whole team
2026年9月29日
Lightning Fibre からの回答
Thank you for the fantastic five star review Nigel! We’re delighted the whole process was efficient and that everyone from Customer Service through to our Installation Engineers was polite and professional. It’s brilliant to hear everything was completed on time and delivered exactly as promised. We’ll be sure to pass on your lovely feedback to the whole team! ⚡
Lightning Fibre からの回答
It’s brilliant to hear our engineers made such a great impression. We’ll be sure to pass your kind words on to the team. Thank you for taking the time to leave us a review. ⚡
New customer
New customer. Initial issues with the installation but rectified the same day.
2026年9月23日
Lightning Fibre からの回答
Thank you for sharing your experience. We’re sorry there were some initial issues with your installation, but pleased our team was able to put things right on the same day. We hope you continue to enjoy your service with us. ⚡
The engineer arrived in good time
The engineer arrived in good time, was friendly & helpful. Within the hour he had sorted out my software problem. Excellent service!!
2026年9月30日
自発的なレビュー
Lightning Fibre からの回答
It’s great to hear the engineer arrived promptly, was friendly and got your software issue resolved so quickly. We’re really pleased we could get everything sorted within the hour. Thank you for taking the time to share your experience. ⚡
Perfect service
Perfect service, great installation, great price, no buffering up three floors! Can’t fault it
2026年9月25日
Lightning Fibre からの回答
What a fantastic review! We’re delighted you’re enjoying the service, from the installation and price to the reliable connection throughout your home. It’s great to hear you’re getting a smooth experience across all three floors. Thank you for choosing us. ⚡
Lightning Fibre からの回答
That’s wonderful to hear! Thank you for taking the time to leave such positive feedback. We’re delighted you’ve had an excellent experience with us. ⚡
Very pleased with the service offered…
Very pleased with the service offered to renew my contract, thank you.
2026年9月24日
Lightning Fibre からの回答
We’re so pleased to hear you were happy with the service you received when renewing your contract. Thank you for choosing to continue with us and for taking the time to share your feedback. ⚡
So far and as of 2 weeks ago
So far and as of 2 weeks ago, service has been excellent - friendly and helpful staff and the product works well. Can't ask for more !
2026年9月24日
Lightning Fibre からの回答
It’s great to hear you’ve had such a positive experience so far. We’re especially pleased that our team have been friendly and helpful and that everything is working well for you. Thank you for taking the time to share your experience with us. ⚡
Done and dusted in no time!
We were called by a young lady and she quickly did everything for us and gave us all the details we needed.
So my daughter at No.6 and me at No.7 both agreed to two years supply from your company.
2026年9月24日
Lightning Fibre からの回答
Thank you for your lovely review. We’re delighted to hear everything was arranged so quickly and that our team provided all the information you needed. It’s fantastic to have both you and your daughter choosing to stay with us for another two years. ⚡
Renewal
Renewal phone call at my convenience, faster speed for £1 less a month!
Reliable service. Can't fault lighting fibre.
2026年9月24日
Lightning Fibre からの回答
It’s brilliant to hear you’re happy with your renewal and the improved speed at a lower monthly price. We’re also pleased to know you continue to find the service reliable. Thank you for choosing to stay with us. ⚡
Excellent customer service
2026年9月24日
Lightning Fibre からの回答
It’s fantastic to hear you had such a positive experience with our customer service team. Thank you for taking the time to leave us a review, it really means a lot to the team. ⚡
Lightning Fibre からの回答
Thank you for your feedback. We’re really pleased to hear our team was helpful and resolved your query quickly. We really appreciate your support. ⚡
Rob and Glenn were brilliant
Rob and Glenn were brilliant. Excellent customer skills. Explained things well and got the job done swiftly. The company is lucky to have them. Thank you guys for the amazing work today.
2026年10月1日
自発的なレビュー
Lightning Fibre からの回答
Thank you for the fantastic five star review Rama! We’re delighted Rob and Glenn were so helpful, explained everything clearly and got the job done quickly. We’re very lucky to have them and will make sure they see your lovely feedback. Thanks so much! ⚡
The young lady I spoke to had great…
The young lady I spoke to had great Customer Service, explained all my options so well. 🙂
2026年9月23日
Lightning Fibre からの回答
Thank you for the lovely five star review Mike! We’re really pleased to hear our team member explained your options clearly and provided such great customer service. We’ll be sure to pass on your kind feedback! ⚡
Happy to remain a customer after so many years
I've been a Lighting Fibre customer more or less since their inception, around 5 years ago. I have not had much to complain about in that time, but as my renewal was up, I checked what else was on offer for broadband. I did find a cheaper service, with much higher speeds, so reluctantly, decided to switch. Robin from Lighting Fibre contacted me and was able to match the offer I had. I though that was great, so decided to stay. I then contacted the other company, as nothing had been installed yet, to cancel. They came back with an amazing offer of 9 months free on a 24 month contract! I was convinced that Lightning Fibre would not be able to match this, so I had to go back to Robin and tell him the bad news. To my utter amazement Robin not only matched the second offer, but actually beat it too.
Lightning Fibre is a great local company, not only providing a fantastic service, but helping and supporting local charities.
2026年9月21日
Lightning Fibre からの回答
Thank you for such a fantastic five star review Ratib! We’re absolutely delighted you’ve chosen to stay with us after five years, especially after taking the time to explore your options. It’s brilliant to hear Robin was able to offer you a deal that made you happy to remain with Lightning Fibre, and we’ll be sure to pass on your lovely feedback to him. We’re also really proud to support local charities, so it means a lot that you noticed that too. Thank you for your loyalty and continued support! ⚡
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