Lipoviausa レビュー 

Lipoviausa からの回答

2026年4月13日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and this is absolutely not the standard we hold ourselves to.

We are truly sorry for the delayed delivery, the difficulty reaching our team, the issues with tracking, and the patches not adhering as they should. Each of these concerns is something we take very seriously and want to address right away.

Regarding the double charge, this may be related to a subscription that was selected at checkout. We want to assure you that we never charge our customers without reason, and we are committed to making this right.

Please reach out to us directly at support@lipoviausa.com with your order details and our team will prioritize your case immediately to ensure every one of your concerns is resolved as quickly as possible.

Again, we sincerely apologize and we look forward to making this right for you.

Lipoviausa からの回答

2026年4月13日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address your concerns directly.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company committed to providing quality products and excellent customer service. We are truly sorry that you were unable to reach us and that this situation escalated to the point it did, that is not the experience we ever want for our customers.

Regarding the product description, order descriptions can sometimes vary depending on the payment processor used, and we apologize for any confusion this may have caused.

We would love the opportunity to resolve this for you directly. Please reach out to us at support@lipoviausa.com with your order details and our team will make this a top priority to ensure you are fully taken care of.

Again, we sincerely apologize and we hope to have the chance to make this right.

Lipoviausa からの回答

2026年4月13日

Hello,

Thank you for taking the time to share your feedback, and we are truly sorry to hear about your experience, your concerns are completely valid and we want to address them with the urgency they deserve.

We want to sincerely apologize for the frustration and stress this situation has caused you. We would never want any of our customers, especially someone who trusted us, to feel this way.

We are absolutely not a fraudulent company. The additional $77.00 charge was most likely related to a subscription that was active on your account. We completely understand that this may not have been intentional, and we are deeply sorry that our team did not respond to your calls and emails in a timely manner, this is unacceptable and not the standard we hold ourselves to.

Please reach out to us at support@lipoviausa.com with your order details and we will make your case our absolute top priority, we will cancel your subscription immediately and ensure a full refund is processed for the unauthorized charge without any further delays.

We truly hope you give us the opportunity to make this right for you.

Lipoviausa からの回答

2026年4月13日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and this is absolutely not acceptable.

Not receiving your order and being unable to track it is a serious concern, and we are truly sorry that this was not resolved for you sooner. Every customer deserves to receive what they paid for, and we want to make this right immediately.

Please reach out to us directly at support@lipoviausa.com with your order details and our team will make your case a top priority, we will investigate the delivery issue right away and ensure you are either sent a replacement or issued a full refund without any further delays.

We are sorry for the inconvenience and we look forward to resolving this for you.

Lipoviausa からの回答

2026年4月13日

Hello,

Thank you for sharing your experience, and we want to start by saying, we hear you, and we are truly sorry. We understand how difficult and emotional a weight loss journey can be, and the last thing we ever want is to add to that frustration. Your feelings are completely valid.

We sincerely apologize that you were unable to reach us to cancel your subscription and that the product did not deliver the results you were hoping for. This is not the experience we want for any of our customers, and we take your feedback very seriously.

We want to assure you that we are a real company and we are here to help. Please reach out to us directly at support@lipoviausa.com with your order details and our team will cancel your subscription immediately and work with you to find the best resolution possible.

You deserve to be taken care of, and we are committed to making this right for you.

Lipoviausa からの回答

2026年4月13日

Hello,

Thank you for taking the time to share your experience in such detail, and we are deeply sorry for everything you have been through. We completely understand your frustration and anger, what you have described is absolutely not acceptable and not the standard we hold ourselves to.

We sincerely apologize for the broken promise of a $77.00 refund, the lack of follow-up from our team, and the difficulty you have had reaching us. You trusted us and we let you down, and for that we are truly sorry.

We want to make this right immediately. Please reach out to us directly at support@lipoviausa.com with your order details and any previous correspondence, and we will make your case our absolute highest priority to ensure the $77.00 refund is processed without any further delays.

You have been more than patient and you deserve a resolution. We look forward to hearing from you.

Lipoviausa からの回答

2026年4月13日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration and want to address all of your concerns right away.

Regarding the patches not sticking ,we are sorry to hear this! This is usually resolved with a few simple adjustments such as applying to completely clean, dry skin free of any lotions or oils, pressing firmly for 20-30 seconds, and warming the patch between your hands before applying. We hope this helps!

As for the double charge, this is most likely related to a subscription that was active on your account, and we sincerely apologize if this was not made clear at the time of purchase.

We are truly sorry that your calls and emails have gone unanswered, this is not acceptable and not the level of service we pride ourselves on. Please reach out to us directly at support@lipoviausa.com with your order details and our team will make your case a top priority, we will address the charge and work toward the best resolution for you as quickly as possible.

We look forward to making this right for you.

Lipoviausa からの回答

2026年4月13日

Hello,

Thank you for your feedback, and we are truly sorry for the experience you have had, your frustration is completely understandable and we sincerely apologize for every unanswered call and email. This is not the level of service we want to provide and we take full responsibility for falling short.

We hear you loud and clear, we will cancel your subscription and remove you from all communications immediately. No further charges will be made to your account.

Please reach out to us at support@lipoviausa.com with your order details so we can locate your account and action this right away. We want to make sure this is resolved for you as quickly as possible.

Again, we are deeply sorry for the frustration and stress this has caused you.

Lipoviausa からの回答

2026年4月13日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, not receiving your order and being unable to reach us is completely unacceptable and we are truly sorry.

We want to reassure you that we are here and ready to help. Please reach out to us directly at support@lipoviausa.com with your order details and our team will make your case a top priority, we will investigate your missing order, cancel your subscription so you are not charged again, and find the best resolution for you as quickly as possible.

Again, we sincerely apologize for the lack of response and we look forward to making this right for you.

Lipoviausa からの回答

2026年4月13日

Hello,

Thank you for taking the time to share your experience, and we are truly sorry for everything you have been through, this is absolutely not the experience we want for any of our customers.

We sincerely apologize that your order was lost in transit and that a refund was not processed promptly. We are also sorry for the subscription charge — we completely understand how frustrating it must have been to be charged for a product you never even received, and we understand why that felt wrong.

We are glad to hear that PayPal resolved the situation in your favor, and we want to assure you that your subscription has been cancelled and no further charges will ever be made to your account.

We are sorry we were not able to resolve this for you directly and sooner. We take your feedback very seriously as we are always working to improve our customer experience.

If there is anything else we can do for you, please don't hesitate to reach out at support@lipoviausa.com.

Lipoviausa からの回答

2026年3月29日

Hello,

Thank you for reaching out and explaining your concerns. We completely understand your frustration and appreciate the opportunity to clarify.

We’d like to reassure you that we do not automatically add items or upgrade shipping to any order. Any additional items (such as add-ons) or expedited shipping options can only be added if they are selected during checkout. It’s possible that these options may have been selected unintentionally while placing the order, which can happen, especially on mobile devices.

Could you please email us at support@lipoviausa.com so we can further assist you?

Lipoviausa からの回答

2026年3月29日

Hello,

Thank you for taking the time to leave your feedback, and we sincerely apologize for the experience you've had. This is absolutely not the standard we hold ourselves to, and we completely understand your frustration.

We want to make sure this is resolved for you as quickly as possible. Please reach out to us directly at support@lipoviausa.com and our team will prioritize your case and get back to you promptly.

We are committed to making this right for you!

Lipoviausa からの回答

2026年3月29日

Hello,

Thank you for your feedback, and we sincerely apologize for the experience you've had, this is absolutely not the standard we hold ourselves to.

We would love the opportunity to look into this further and make it right for you. Please reach out to us at support@lipoviausa.com and send us a photo of the product you received so we can better assess the situation and find the best solution for you as quickly as possible.

We look forward to hearing from you!

Lipoviausa からの回答

2026年3月29日

Thank you for your feedback, and we are truly sorry to hear about your experience.

We want to assure you that Lipovia is absolutely not a scam. We are a legitimate company committed to providing quality products and excellent customer service to all of our customers.

Regarding your cancellation request, we never ignore our customers. Our orders are processed very quickly after being placed to ensure the fastest possible delivery. Because of this, once a cancellation request comes in, it is not always guaranteed that we are able to stop the shipment in time. This is stated in our terms at the time of purchase.

We sincerely apologize if this was not communicated clearly and for any frustration it may have caused. We would love the opportunity to make this right for you. Please reach out to us at support@lipoviausa.com and our team will be happy to assist you personally.

Lipoviausa からの回答

2026年3月29日

Hello,

Thank you for reaching out and explaining your concerns. We completely understand your frustration and appreciate the opportunity to clarify.

We’d like to reassure you that we do not automatically add items or upgrade shipping to any order. Any additional items (such as add-ons) or expedited shipping options can only be added if they are selected during checkout. It’s possible that these options may have been selected unintentionally while placing the order, which can happen, especially on mobile devices.

Could you please email us at support@lipoviausa.com so we can further assist you?

Lipoviausa からの回答

2026年3月29日

Hello,

Thank you for your feedback, and we are truly sorry to hear about your experience, we understand how frustrating this must feel, especially when you are working so hard toward your goals.

We want to assure you that we are here to help and we do not want any of our customers to feel this way. Patches not sticking is actually a very common issue that is usually related to how they are applied, and we would love the opportunity to help you get the best results possible.

Please reach out to us at support@lipoviausa.com with more details about your experience and we will personally make sure you are taken care of.

Lipoviausa からの回答

2026年3月29日

Thank you for your feedback, and we sincerely apologize for the experience you've had, we completely understand your frustration.

We want to clarify that we are not a scam. We are a legitimate company and we stand fully behind our 60-Day Money Back Guarantee. We are sorry if the return and refund process was not communicated clearly to you.

Regarding the return label, as stated in our return policy, return shipping costs are covered by the customer, as our fulfillment center is located internationally. We apologize if this was not made clear from the start.

We would love the opportunity to review your case and make things right. Please reach out to us directly at support@lipoviausa.com with your order details and our team will personally look into this for you as a priority.

Lipoviausa からの回答

2026年3月7日

We're truly sorry to hear about your experience, this is absolutely not the standard we hold ourselves to, and we completely understand your frustration.

A month without a refund resolution is unacceptable, and we sincerely apologize that it came to the point of filing a fraud case with your bank. We want to make this right. Please reach out to us directly at support@lipoviausa.com or call us at (323) 776-1816 (Mon–Fri, 9am–5pm) and we will personally ensure your refund is prioritized and resolved as quickly as possible.

Regarding the ingredients, we'd love the opportunity to address your concerns directly. Lipovia patches contain Berberine Extract, Green Coffee Bean Extract, Bitter Melon Extract, and Ceylon Cinnamon, which are plant-based compounds studied for their role in supporting GLP-1 production and metabolic health. We understand it can be confusing when researching ingredients independently, and we're happy to walk you through the science behind each one.

Again, we're deeply sorry for falling short. Your experience matters to us and we are committed to making this right.

Lipoviausa からの回答

2026年3月7日

We are so sorry, what you've described is completely unacceptable, and we sincerely apologize that this has happened to you.

Being charged repeatedly after canceling three times is not okay, and we fully understand why you feel the way you do. This is not how we operate, and we want to get to the bottom of it immediately.

Please contact us directly at support@lipoviausa.com or call (323) 776-1816 (Mon–Fri, 9am–5pm) and reference this review so our team can pull up your account right away. We will investigate every charge since January 4th, confirm your subscription is permanently canceled, and ensure all unauthorized amounts are fully refunded, not just the one you've received so far.

We take situations like this extremely seriously and are committed to making this right for you as quickly as possible. Again, we are deeply sorry for the distress this has caused.

Lipoviausa からの回答

2026年3月7日

We are truly sorry for everything you've experienced, this is not the standard we hold ourselves to, and we completely understand your frustration.

We want to address everything you've raised: the tracking issue, the patches not adhering properly, your refund request for the product, and the unauthorized second charge. All of these are legitimate concerns that deserve to be fully resolved, and we are committed to making that happen.

We understand you've already reached out and are still waiting, please email us directly at support@lipoviausa.com or call (323) 776-1816 (Mon–Fri, 9am–5pm) and reference this review. This will allow us to escalate your case immediately, ensure the unauthorized charge is refunded in full, and process your product refund under our 60-day money-back guarantee.

Regarding the patches not adhering, for best results they should be applied to clean, completely dry skin with firm pressure held for 10 seconds, but we absolutely hear that this hasn't been a good experience and want to make it right regardless.

We take unauthorized billing extremely seriously and will investigate this as a priority. Please don't hesitate to reach out ,we genuinely want to resolve this for you today.