This company cannot be faulted. Quality 5⭐️ Service 5⭐️ Returns 5⭐️ Design 5⭐️ Comfort 5⭐️ Durability 5⭐️ I always wanted to create an equestrian brand- every time I think that now- I know... もっと見る
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レビュアーのコメントを見てみましょう
This for me was a random purchase, I found the product online and I thought of trying it. I was really impressed with the quality of the the product, everything was top notch. Product, quality, c... もっと見る
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The clothes is very pretty. The delivery was fast. The size guide is precise but one comment I would like to make on is giving more information on the size measurements.
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I placed an order for 2 pairs of jeans jodhpurs in 2 different sizes. When the order arrived I received only one pair. Contacted customer service who were initially great and apologised and said if I... もっと見る
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企業情報
当該企業による記述
Advanced Equestrian Clothing. Designed in Spain. Engineered by Professional Riders.
連絡先
La Granja 6, 28108, Alcobendas (Madrid), スペイン
- +34 676 840 245
- hey@maximilianequestrian.com
- maximilianequestrian.com
4.3
優良
207件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Maximilian Equestrian からの回答
Hello! We're glad to hear you are satisfied with your purchase, thank you for leaving a review for us :)
Great quality clothing and delivered on…
Great quality clothing and delivered on time, but would have been good if duties can be included in price or disclosed when buying. Sizes of tops are also a bit small, I would size up on the next order. I wasn’t aware I needed to pay duties until it was delivered.
2024年11月25日
Maximilian Equestrian からの回答
Hello! Thank you for taking the time to leave some feedback for us.
Please bear in mind that the information about where orders are shipped from and how this can affect import duties depending on the country of destination is publicly available on our Shipping Policy, and can be consulted at any point before or after purchase :)
Maximilian Equestrian からの回答
Hello! We are super happy to hear that, thank you for taking the time to let us know. Enjoy the ride! :)
Mooie kwaliteit kleding!
Mooie kwaliteit kleding!
Eerst was de maat niet goed, kon het heel simpel omruilen en werd gelijk geregeld. Uiteraard duurt de levering naar Nederland wel wat langer. 1,5 week ongeveer.
Erg tevreden
2024年11月25日
Maximilian Equestrian からの回答
Hello! Thank you very much for leaving a review for us. We hope you'll enjoy your new MXMLN for many rides :)
The delivery was fast
The delivery was fast, quality of clothing is amazing however the top was a tad tight although I took a size up. Also, I wanted to buy the same set but in a different color but my size has been sold out for the past few months. Overall, I would order from your website again.
2024年10月25日
Maximilian Equestrian からの回答
Hello! Thank you for taking the time to leave a review for us. We now have the option of being notified when a sold-out product becomes available again, so we hope to see you back soon :)
Maximilian Equestrian からの回答
Hello! Thank you for leaving a review for us. We're glad to hear you are happy with your purchase :)
Maximilian Equestrian からの回答
Hello! Thank you for taking the time to share your opinion, we hope you will enjoy your MXMLN for many rides :)
Maximilian Equestrian からの回答
Hello! Thank you very much for taking your time to leave a score for us. We hope you'll enjoy your new MXMLN outfit :)
Free returns and refunds are not available and shirts run small
I ordered 3 long sleeves (base layer and polo) and they all run super small. I bought their air long sleeve in the same size and it was perfect, so i ordered other shirts in Small as well but they fit totally differently. Now I’m kind of stuck with 3 shirts i can’t wear and unfortunately they don’t have free shipping or return, and if i decide to return I’m going to lose over $50. This is upsetting. Be careful when choosing size especially with shirts.
2024年10月28日
Maximilian Equestrian からの回答
Hello Svetlana,
Thank you for taking the time to leave a review for us. We are always working on improving the fit of our products, but please bear in mind that different models can have different base patterns and fabrics that affect the exact fit. When in doubt, we always recommend customers reach out to us directly to request more personalized advice - our team will be happy to help based on our general experience.
As for returns, we unfortunately cannot offer a free return service at this point, as it is stated in our returns policy that customers are responsible for covering the cost of returning product back to us. We do offer return labels at a flat rate, with varying costs depending on your area - these rates can be consulted on our website, and ensure that customers will know the full cost of the operation beforehand.
Maximilian Equestrian からの回答
Hello! We are glad to hear you are happy with our service. We hope you will enjoy your new MXMLN for many rides :)
Cloth nice but if you want to sent something back…
Everything is great! The package arrives on time and is nicely packaged. And then you send two items back from an order worth €700, so the order is still worth almost €500 and you have to pay €12 for the return. That really spoiled my really good impression and I don't think I will order from there again. Especially since I hadn't seen any announcement on the website that returns cost money.
2024年10月25日
Maximilian Equestrian からの回答
Hello Britta,
Thank you for taking the time out to leave a review for us. We are very sorry to hear that your return experience was not what you expected. We strive to give our customers the best conditions available to us, but please bear in mind that, as explained on our return policy, it is still the responsibility of the customer to cover all return related costs.
We have made this faster and easier with the implementation of our online returns platform, which has flat rates for return labels depending on the customers location. All of this information, including rates, is publicly available on our returns policy and can be consulted at any point before or after purchase, so that customers can make informed decisions, of course.
Reklamationsabwicklung unverschämt
Oberteile top, Reitlegging kam leider mit Flecken, wurde für 12 Euro! zurück geschickt, was noch nicht einmal über ein no-label Portal geht, wie bei vielen anderen. Ergebnis: Flecken könnten nicht auf der Hose gewesen sein, die Flecken müssten bei der Anprobe entstanden sein. Keine Rückerstattung, also rd. 100 Euro bezahlt für nichts.
Leider absolut nicht zu empfehlen, besser bei Maya Delorez bestellen, da war immer alles top und der Service prima.
2024年10月30日
自発的なレビュー
Maximilian Equestrian からの回答
Hello, Gisela.
As is stated on our website and we explained in our communication, in cases when an item arrives with visible defects/stains we require notification of this from the customer, so each case may be evaluated and resolved by our team. Unfortunately, we received no prior communication from you at any point between you receiving the item and it arriving back at our premises via our regular returns process, at which point we had no way of quickly ascertaining the origin of the stains.
Still, both our team at our manufacturer evaluated your case before confirming that the stains could not have happened during the manufacturing, storage or shipping process - this was concluded based on the nature of the stains, which was very different from those that can appear during production, and their location and extension.
This all meant that, in compliance with our public returns policy, the item could not be accepted as it did not return in brand-new and clean condition. At this point, we offered to ship the item back to you, of course, which you refused.
As for the cost of returning product, please bear in mind that our flat fees are only to cover the return label, as customers are responsible for covering the return shipping costs in any case. For customers within the EU, we can also accept returns or exchanges where the customer arranges the return shipment on their own, outside our platform - we only require previous notice so our team can file and confirm your request and prepare accordingly. All of this information is also stated on our returns policy, and can be consulted at any point before or after purchase.
We are sorry that you have had this bad experience with our store, but please keep in mind that we are only applying our service policies as they are written.
Twee prachtige broeken gescoord
Twee prachtige broeken gescoord. Top pasvorm en kwaliteit. Snel geleverd in Nederland. Contact met klantenservice heel gemakkelijk te maken.
2024年10月23日
自発的なレビュー
Maximilian Equestrian からの回答
Hello, Lot! Thank you for taking the time to leave a review for us. We hope to keep making more equestrian apparel that you will love :)
Sehr schnelle Lieferung, tolle Qualität!
Sehr schnelle Lieferung. Quallität und Passform super. Größe ist passend und sehr bequem. Würden immer wieder bestellen!
2024年9月25日
Maximilian Equestrian からの回答
Hello! Thank you very much for your review. We are super happy to hear you've been enjoying your MXMLN and hope to keep putting out new products that you will love, too :)
Nice fabric fashionable men s wear.
Nice fabric fashionable men s wear.
Quick and decent delivery. Like it!
2024年9月26日
Maximilian Equestrian からの回答
Hello! We're very happy to hear you're enjoying our menswear line. Thank you for levaing a review for us :)
Maximilian Equestrian からの回答
Hola! Muchas gracias por tu comentario. Esperamos que disfrutes tus nuevos MXMLN durante mucho tiempo :)
Very happy .
2024年9月25日
Maximilian Equestrian からの回答
Hello! Thank you very much for taking your time to leave a score for us. We hope you'll enjoy your MXMLN for many rides :)
Maximilian Equestrian からの回答
Hello! Glad to see both you and your customers have been happy with our products. Thank you for leaving a review :)
Maximilian Equestrian からの回答
Hello! Thank you for taking the time to write a review for us. We hope you'll enjoy your MXMLN for many rides :)
Ropa de súper calidad y envío rapidísimo
Pantalones de súper calidad. Compré en sicab y me gustaron mucho así que compré otros por la tienda online y vinieron súper rápido! Muchísimas gracias🖤
2024年9月24日
Maximilian Equestrian からの回答
Hola! Muchas gracias por compartir tu opinión con nosotros. Nos alegra mucho leer que estás contenta con tus productos MXMLN :)
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