MyC レビュー 

I was medically retired 24th March 2026 & I am still not in receipt of my pension or lump sum. You hold on for up to 2hrs only to be told it's with the finalising department. You cannot speak to anyone there as the call handlers don't have any details. I have left a complaint 18th September & should hear from someone within 2 working days ie today. Leaving people in positions where they cannot pay mortgages etc in disgraceful. I've contacted my local MP, BBC WatchDog, posted on their Facebook page. I don't know who else to contact. Incompetent doesn't describe the service provided.🤬🤬😡😡

Should be minus 5 stars!! Absolutely abysmal online interface. Trying to get a pension quote as I am due my pension in less than 4 months… supposed to be emailed to me in 10 working days…still waiting! Put in another request to find out what’s happening with my case… no response. Try the Live Chat but that’s not a chat, just a series of prompts to set answers. Tried email, no response. No phone number to contact them. For all I know the site isn’t connected to anyone as you get absolutely no response! Need to plan for my retirement date and this bunch of incompetent c&@ts won’t respond! Absolute farce!!!

No stars. Absolutely appalling customer service. Totally unacceptable and inadequate. Incompetence is unbelievable and trying to get urgent documentation requested is impossible

How does anyone get their pension? I can't get a response. They are worse now than before, as now they don't even acknowledge or record messages sent via the mycsp website. Why isn't there a national enquiry? this is a public scandal and yet ministers seem oblivious to what is going on? I hope this government wakes up soon as this mess is far worse than the post office scandal.

Currently waiting for just over an hour although I’m number one in queue.. all I want is my ABS so I can plan for my retirement. All they do is refer me back to the portal that has no information on !! This is beyond a joke and someone needs to step up take accountability and sort it out.. this is beyond a joke !!

Thanks Arron at lpp for efficient service all the best to the rest of your team for marvellous help.👍👍👍👍

What an absolute joke. Finally got through to an actual person, spoke for 2 minutes, put on hold for 35 minutes only for them to cut me off. Ridiculous!! Sort your customer service out. Not a helpful experience at a very stressful time. Sort out your representatives and give them some training!!

Joined civil service 9 months ago, sent all paper work, keep getting responses of will contact within 10 days, emailed every 2 weeks and still waiting, absolute joke and can't get through on phone, always 64th in queue that never seems to go down even after 2 hours???

Wrote to them in December for information I urgently need for HMRC, called several times not answered. Told I was 40 in the queue. 84 minutes later I was 25. Then cut off. So in 84 minutes they only dealt with 15 callers.
Shocking service and paid for by the tax payer.

Last year I could see my pension figures online and play with the calculator, but now I can see absolutely nothing other than who my nominated beneficiary is. Phoned last Friday and was on hold for 2hrs 17mins before being cut off at 6pm. I have today now been on hold for 4hrs 30mins YES 4hrs 30 mins . I phoned at dead on 0830hrs to find I was already 12th in the queue. Finally at 1pm they answered, no apologies for the wait! Having now finally spoken to a very nice lady I’ve still not gotten any further other than some advice to keep checking the website and the offer to send me out a benefits statement that might take up to 40 days! Also they don’t come back to you within the 7-10 days stated as I contacted them online on the 21st December. CSPS is to me absolutely diabolical, I’m now preparing myself for the phone bill.

Well this is it , uncontactable, holding our money this is criminal surely? What else can I do but contact my MP , I had plans now they have been scrapped because my money has not been sent. What can we do ???? Somebody help

If I could give minus 10 I would. The service provided by MyCSP and now Capita is totally shambolic, how has the Cabinet Office allowed this situation to go on without anyone being held accountable? Wait times via the telephone are in access of 1 hour 30 minutes and they cut you off when 2 hours waiting time has elapsed, this has happened to me 3 times in the last week. Capita are not even capable of meeting their own service level agreements and have not answered my emails at all. I take no pleasure in saying My CSP and now Capita are treating recent retirees like myself and others with total contempt. This ongoing situation is shaping up to be a national scandle which needs to be addressed promptly.

Only because I couldn't give zero. What and appalling service, waited 6hrs for someone to answer the phone. 6hrs 22 minutes to be precise..

I would rate them -10 if I could! My husband passed away in April and 9 months on I am still waiting on the death in service payment to be paid. First of all after 4 months they said there was no nominee on file, thankfully I had a copy of the original at home. The latest is that they made payment in October which I have never received. The emotional strain I am under means nothing to them. I went back to work within 6 weeks of my husband passing as I still have a mortgage to pay. This is how your loved ones are treated by the civil service after my late husband working for the SPS for 27 years. It’s absolutely disgusting.

If I could rate this below 1 - I would what an absolute terrible service - Government should be ashamed of letting contact that has performed so badly - customer service almost zero no response to messages, two hours waiting time on phone and inability to process applications so no pensions paid and staff under distress shocking

I have been trying to organise this for months. Nobody can help.

What a truly appalling service. Six emails over 6 weeks ignored including two complaints. MyCSP notified of my retirement date over 4 months ago. To date no response of any kind. Today I was on hold for 2 hours 28 minutes before being cutoff at the stroke of 1800 hours.
Retirement is stressful enough without adding the total incompetence of this bunch of tax payers money parasites

Absolutely terrible service. It is difficult to understand how this organisation is responsible for managing Civil Service pensions. I waited on the phone for over four hours, only to reach the front of the queue just as the office closed. This level of service is unacceptable. I simply want my money refunded which I have been waiting for 2 months now.

The private company 'My CSP' could not run a whelk stall. The average telephone waiting time to speak to staff was a ridiculous 20-40 minutes. Finally got through to younger junior staff members who lacked expertise. Sadly My CSP always had some excuse for not delivering & at times even fed me falsehoods by phone. Have a degree of empathy towards front line staff who were sent into battle by incompetent officers. Expect the Tories privatised the service a decade or so ago thinking they could achieve a champagne service for a beer budget & the tax payer would be quids in. They forgot the old saying 'You get what you pay for'. Then along came Labour & awarded 'Capita' a new contract in December 2025 & again everything would be rosy...if only. My CSP probably just gave up towards the end of 2025. The new Sheriff in town appears not to have reorganised the cow boys resulting in eternal chaos. Expect Capita told the Govt what they wanted to hear to secure a lucrative contract & then only realised the mess they had landed themselves in. If Capita had the integrity to admit in writing that they had inherited a complete shambles which would take 6 months to sort out, I could accept that. Sadly the chances of them doing this is about as great as a well known public figure cooperating with the Americans & telling them everything they knew about Geoffrey Epstein.

If I could give zero stars i would. Have contacted them on 11th November 24 November on EMail and 10 December by phno after a rtwo hour wait to get through. Got a confirmation EMail for call on 10th December saying they would respond in 7 to 10 days . 10 day up yes its Christmas eve but called at noon and lines closed. Went on site nothing working , my annual statement information just scrolling continually, downloads corrupt as soon as you try to enter details and surprise surprise no complaint direct option on site so had to do email on their secure mail asking for response again. Also advised that my query should be dealt with as complaint and initiated eight week countdown before going to ombudsman about the dire service and poor management. Absolute disgrace for all my fellow civil servants to have below par 'service' if you could call it that.