MyC レビュー 

Absolute shambles of an organisation, completely inept they all need sacking/replacing.

Not been able to log onto mycsp in years, call them to discuss and just get fobbed off every time I call. Still now several years later unable to log on to see my pension forecast etc.

Stated I could transfer in my old pensions, they only transferred one in and not the others and now can't transfer them in as they say too late to do despite ALL info being given at the same time.

I no longer work for the civil service and still can't see my pension forecast etc. Phoned up numerous times just to be told they can't sort info to log on but will send by post.

Despite approx 12 calls I still haven't received any postal info on my pension, they just lie and promise to send but NEVER do!

Don't even get annual pension statements by post.

The upshot is I can't see my pension and therefore I have no idea how to plan for my retirement, when ican retire etc!

Disgraceful service but looking at these reviews it seems like I am far from alone.

My mother was 90 two weeks ago. Myscp have withheld her tiny pension since May 2024. We've sent in the Declaration of Entitlement 3 x with no positive result. They are very slow to respond to emails and I'm sure their online forms dont work properly. We still can't login. My mum has called them once, was assured everything was ok. Still nothing. Multiple emails, still no pension.
It's appalling. We're contacting the ombudsman

I have a querry and need to get some information from MyCsp so decided to call them. I've tried three times today and have given up on each occasion after about 40 mins. just hanging on. What an appalling anti-customer set up!!!!!!!!!!!!

My CSP have been beyond abysmal. Promised quotes on 18th & 21st Mar 25 , both not received after two phone calls with at least a 50 minute wait for an answer, firstly told it would be escalated and would hear in 3-5 days! Not rcd, 2nd call after another 50 min wait told supervisor would email but unable to give a response time - I am about to retire with no pension payment in sight -where do you go to get help with this as told by My csp to contact the cabinet office. I have complained on numerous occasions with no acknowledgement. I am totally distressed by their ineptitude

Mycsp are an absolute disgrace. Mismanagement of our hard earned pension fund at the highest level. I would grade them at -1000stars.

I have made multiple attempts to contact them from my home in Western Australia. I have called them using the international phone number listed on their website only to receive an automated voice message saying the service in temporarily unavailable. I have emailed them and received no response. I have used the complaint option on their website which they proudly say they normally respond within 2 working days, yet I have had no response. I have resorted to writing 2 letters which have both been recorded and signed for at their end, yet again no response.
I have attempted to use the portal which denies my login saying I am using an incorrect user name or password. I have confirmed both are 100% correct as I have used the forgot option and had them both either confirmed or changed.
I have contacted the ombudsman and now I have to wait for 8 weeks since I have explored every single method of communication before they can take action.
Clearly they do not want people having access to their own money.

Takes way too long for simple queries to be answered, and the user portal doesn't give clear or useful information. If you want to see how civil service pension can be better administered for users, Gloucestershire Local Government is incredibly professional and easy to use - they seem to use a company called heywood.co.uk.

Ok so after applying for partial retirement in October 2024 to start 3rd March 2025. I finally received a forecast of A and B based on classic and Alpha pensions dated 24th January I chose A and returned the forms. This week ...so 2 weeks into my partial retirement I received an email stating that the forecast was incorrect... not by a small amount but by thousands!! I called up and the girl I spoke to apologised and said was an error.... how can they make such a huge error! I still haven't had my 2024 pension statement. The portal is not giving me any information. A manager refused to come onto the phone to speak to me. 40 years service and treated like trash. No stars realky but had to give one. How has this gone so horribly wrong? 54 mins on hold on the phone too. Needs a parliamentary enquiry in my opinion as clearly not just me having issues.

Still waiting for pension nearly 4 months on. No indication of if or when it will ever be paid. Anyone dealing with MyCSP should be protective of their mental health.

I have decided to retire at 59 and claim my civil service pension.
On reading the reviews on Trustpilot I approached this with a little bit of trepidation.
However , from start to finish , the whole procedure was very straightforward , and I received my lump sum on my selected date , my birthday. A lovely birthday surprise.
I have awarded four stars rather than five because of the lengthy waits for the phone to be answered. However , from years of working in the civil service , I am aware of the pressures staff are under.
I wish to pass on my thanks to all at mycsp for making this experience a good one.

Peter L

Absolute shambles of an organisation. I've been slowly planning my pension and prior to November 2024 I was merrily doing so in the mistaken belief that the modeller on the MyCSP portal would be fairly accurate albeit with some minor variations when you receive your final details. It wasn't until I had to make contact with MyCSP that I started to realise what an absolute shambles of an organisation it is hiding behind what, at first appearance, seems to be a half decent website. I have now been trying to resolve some basic errors that are showing in the new moddeller that came online towards the end of 2024. It isnt working amd shows my forecast at a significantly lower level than before and have now been told that the old modeller figures were also incorrectas there was system error !! I have now given up trying to plan for my retirement for the sake of my mental health. Responses to Emails take 4 to 5 months and never from the same individual, if you call it is a minimum 45 minute wait to speak to someone who has limited authority to do anything and will 'escalate' it to somone for action which never happens and is just a fob off. I have had this on several occasions so I speak from experience. MyCSP simply do not care and don't appear to have the resource or functionality even if they did. How an organisation can be so incompetent and utterly useless is beyond me,outsourcing at its absolute worst. God help us when this shambles hands over the mess they have created to the other shambles (Capita) in
September 2025. Private companies only interested in profit from their contract with Cabinet Office, private organisations managing Civil Service Pensions isn't working in the same way it isn't working for our Prisons etc.. Cabinet Office you should be ashamed and need to bring this function back in-house after the 10 year contract with Capita expires!?

Request for lump sum payment on line submitted - some 8 days later still no acknowledgement, queried again on line still no response then spent 1hr 30mins on hold - to be told eventually after a further on hold for 10 mins - oh it has been in holding email queue for the last 8 days !! what a shambles - They have now escalated it then said you need to put in in at least a month before !!! What financial organisation says that 10 days is surely more than enough - Formal complaint raised but a truly hopeless service - it requires either shutting down or being transferred to the Private sector I look forward to hearing the response to my formal complaint- when I do I will share it here

Never reply to emails, kept on hold for over an hour every time and then give up, send emails telling me they have not received my pension transfer and forms, despite it being sent signed for post. Absolutely appalling service.

All I want is to take a look art my retirement modeller, every time I check, there is a technical issue, I have few years before I do get my pension, i have tried calling and no answer, this is abysmal, I am seriously concerned to when I do retire, this is just another way for you not to receive pension or your nomination as they make it so difficult.

I retired from the Civil Service and drew down my pension in 2009, What different service I am dealing with now it comes to handling a pension sharing order. Phone calls take over an hour to get through. You never speak of write to the same person. They send you letters that deal with complaints by providing answers that are factually incorrect and when you challenge the answer you have been sent another person formally acknowledges your response and you go back into some sort of complaint inbox until the next person that has some time picks up your case. Why is this standard or service accepted by the contract manager. Look at the level of complaints here. Apparently they get it right for 90% of their customers but that means they get it wrong for 10s of thousands of people

On hold for 1 hour 10mins they did answer my question when I eventually got through but not acceptable having to hold for this amount of time

This clown show of a company told me I owe them £1200 after my employer sent them further information. Several calls to the call centre, which is just a referral service as they know nothing, resulted in me sending 5 email complaints to MyCSP. My HR denied sending further information, saying that MyCSP just lies. I asked for a request of all my records from MyCSP and after nearly 4 months, they replied showing they had not received anything new. I persisted in requesting detailed calculations showing how I had been overpaid and they sent an email showing 'before and after' with no explanation. I again asked for detailed calculations and they eventually sent figures through and their maths was WRONG! I'm still in dispute. They send a form to 'appeal' but it was a PDF that cannot be overwritten! Absolutely shocking mess of a company!

I work for DWP and have the misfortune of relying upon MyCSP for all things Pension.

This is quite possibly the most unhelpful, inefficient and frustrating Government Org I have ever dealt with, and I am a Civil Servant myself.

Information on website is confusing.

User web-portal is basic to say the least.

Communications are almost non-existent.

Do not respond to ANY queries submitted to them.

Do not follow their own Complaints Process.

I am now going to make it my personal mission to hold these people to account. I will shortly escalate my Complaint, that has not even been acknowledged, to the next formal stage.

I will be making a DSAR request, which I expect to also be ignored, which I can then escalate to the ICO.

Do NOT deal with these people if you have any choice in the matter.

This company are robbing government employees.I applied 26 weeks ago for a classic pension. My case is so difficult for them as I left the civil service and returned to the Alpha pension.
I have called the helpline and waited 90 minutes at a time. I have written and made formal complaints. They have now abated my pension because I reduced my earnings by 9000 and my pension was 3000. They got my full-time and part time salaries mixed up.

It has taken more than 6 months to get my pension sorted and I am still waiting for a response as to when I am going to get paid.
Every time you ring it takes 50 mins to get through to someone. I have had to ring 9 times to keep my pension request moving and each time I discover that yet another mistake has been made causing yet more delays. I feel that I have had to micro manage my claim as if I had not it would have been at a standstill. I had to speak to senior management who said that everything had been sorted when it had obviously not been and caused another 6 week delay. If I could go elsewhere I would but I can't. I have had 6 months of frustration and stress.

I don’t honestly think it can be improved as no one reads anything ie emails etc. The phone line is possibly the poorest in the country to get an answer on with same old message on it. We are after all pension holders who need help now and again but looking at the reviews of them it shows there is scant regard paid to them. A truly abysmal service that needs a complete overhaul in customer service. Shocking !!!!