MyC レビュー 

A bunch of incompetent cowboys. I can’t imagine what the Civil Service were thinking by engaging them to administer to our pensions. Their records are incorrect, they lost five years of my service and two months later they still have not rectified the situation. They sent a pension”quote” out to me which was far less than the incorrect quote on my dashboard missing the five years. They are clueless when it comes to the type of pension products and lie.

Payment should have been received last week, instead on the day my pension and LSP was due they sent me a request for proof of identity they already had.

It’s abundantly clear that they purposely mess people around because they know it will take them weeks if not months to get any resolution, whilst the money is sitting in an account somewhere gaining interest. It would not surprise me if they are skimming off pensions in some way. It’s not all incompetence. Utter disgrace that the Civil Service uses such low caliber administrators.

Extremely long waiting times for calls to be answered. Unable to speak to anyone dealing with your case. Told time and time again deadline has been set to resolve issue time and time again this does not happen. Over seven weeks plus to reply to a complaint email. Issue still ongoing six months after a bereavement. Lack of empathy is a disgrace, Found the experience to be disrespectful to the deceased MyCSP state world class customer service Should be done for false advertising as this is CERTAINLY NOT THE CASE

1 star doesn’t do the service justice for the last 12 months of trying to get them to just do their jobs or even pick up the phone. Faulty call lines, queues of at minimum an hour, and staff who are clueless. It seems like it’s designed to be sludge tactics to get rid of you quicker.

I would score zero if I could. About to retire and been chasing figures. Many calls I have finally got them and now they have forgotten personal details forms. Called today 9am finally answered at 10.50am after being cut of twice. I have no faith I will get my pension next month. The service is just not fit for purpose. I've complained 3 time not even responded.

I would rate as zero if I could. I’m due to partially retire in 10 days and still no quote. There was an error in my WPS refund on the quote so I requested a breakdown. Eventually they replied and agreed that some data is missing however if they had checked the calculation they would have realised their own calculation was incorrect. Instead they insist on going back to my previous employers to clarify. Requested an IDR through the portal but they say they don’t have it I’ve send 5 emails and made over 15 telephone calls at around an hour each time. Referrals are not answered and emails are ignored and callbacks and requests to speak to a manager are refused. Have spoken to regulator today who took note of issues and suggested formally complaining to the ombudsman. My next step for Monday is that and a letter to the PM by Royal Mail not email to see if it can be resolved.

Not fit for purpose. Inefficient and disorganised.

Almost two months since i retired and my pension has still not been resolved. I have no money and can't pay my bills. I have had a constant string of emails with the case administrators who write back to me in language, I don't understand. Each time I write in response to their email asking for someone to call me, it takes weeks to get a reply, which I then am unable to interpret. I wrote to outline the figures that I think I should receive and asked for the case administrator to look at that and confirm this was correct. I have now been informed by email that another quote is being prepared. The helpdesk have told me I requested it. I have not I have just asked for clarity by email or phone call in a language I can understand. I have in my last few calls to the helpdesk been told there are many others in the same situation and that the case administration team are a law unto themselves. I have asked to speak to a manager and been told on each occasion one is not available. I have written countless emails most of which are ignored, and put in formal complaints. I have no source of income apart from my pension, they just don't care. I wrote to the CEO and the Head of Pension administration, and received a message telling met their accounts are under maintenance and cant receive emails. Its incompetence and lack of customer care on a level I wouldn't have believed if I hadn't been subjected to it. Its corporate misconduct.

Think of the worst possible service imaginable and multiply it by 10 and you might be getting somewhere near just how terrible this bunch of clowns are. I have had to downgrade and reduce hours to claim my partial pension without penalty and am now in financial hardship. Two months after I should have received my first payment my final statement still hasn't been produced let alone a payment. I have repeatedly explained my situation and complained, it means absolutely nothing. On 3 occasions I have demanded to speak to a manger and on 3 occasions they have refused to talk to me, promised to ring me back and never have. I have made 3 formal written complaints, I have heard nothing. The level of service or lack of it is an utter scandal.

Submitted pension application and cannot get any information. Calling the service desk on a weekly basis, on hold for at least an hour each time. Just to be told they have failed to meet the SLA and the case will be escalated. Promises to meet deadlines and get back with information, meaningless. Case escalated twice in the last 2 weeks due to failed SLA and still no information provided.
Complaint submitted no response to this, have been informed by service desk this is also in a queue.
Zero rating

Crooks an thieves

for a year an half they been stalling our case we had to go to solicitor as civils pension asked for grant of representation that was given to them cost us lots of money they promise to release our funds after now they stalling us again asking for the more same info they already have

Complete thieving lowlife company

It seems unable to deal with fundamental problems.
On 28May 2025 I received two letters from Civil Service Pensions (MYCSP LIMITED). The first dated 3 April 2025 asserts that my pension has been overpaid for some time as a result of an erroneous payment made on 31 January 2024. Moreover I am requested to make a repayment. The second letter dated 29 April 2025 seeks to do little other than remind me of the overpayment and request a repayment.
Having past knowledge and experience of government departments and linked organisations I am of the opinion that if Mycsp Ltd. has miscalculated my pension as a result of a clerical error then the overpayment is deemed to have arisen as a result of an ADMINISTRATVE ERROR and should be written off: in this context I understand that officers of HEO grade in DWP may write of such overpayments of up to £10,000. I have contacted Mycsp Ltd. on this basis suggesting that it writes off the overpayment it has made to myself.
I am far from surprised that Mycsp Ltd. has found problems concerning past payments of pensions and am concerned as to its structure and administration noting from company records at that it has no less than 15 current directors, only £100 cash in the bank and an audit exemption subsidiary accounts made up to 2024-12-31: past experience is that directors don't work for nothing!

If I could rate the MyCSP portal in the minus I would. About every third time I try to log on I am told that my username or password are invalid. I log on on my phone using facial recognition so it is not possible for the details to be incorrect. I use apps all the time. Banking apps. Other financial services apps. A Patient Access app. X. Facebook. Tesco. Boots. The list is endless. I never ever have the slightest problem with any of them. Ever. But yet apparently in the case of the MyCSP portal the problem is me. When I try to log onto it I become some sort of halfwit who can’t even use my own bloody face. They never apologise for the inconvenience. They always blame me. And it always happens again. At the moment they are ignoring my pleas to get it sorted. I am currently nursing my dying mother and am dealing with so much. This is the last thing I need. What a truly and shamefully awful ‘service’. I suppose I should just be thankful that, unlike some, I am actually getting my pension. It’s just my P60 I can’t access.

I left DWP in March 2020 to live abroad. My pension was deferred until May 2025. In February 2025 I contacted MyCSP and requested a retirement pack and completed the options form. Paper forms eventually arrived in the post and I fully completed them and returned them by post. I received no acknowledgement of receipt. On 1 May I received an email advising me that MyCSP cannot comply with my request as I hadn't completed 3 of the required forms. Luckily I had scanned the whole application pack before posting it back and was able to reply to the email with an attachment proving that the forms were correctly and completely filled. I asked for acknowledgement that they were now in a position to pay my pension and lump sum. No response yet. I tried calling them several times by telephone without success - an expensive and futile action. I completed the Complaint form online - no response or acknowledgement. Luckily I have other employment pensions and my State Pension as I could never have managed if I had needed to wait for this pension to pay out. I can't imagine what it must be like for someone who may have spent their whole working life with the Civil Service to be depending on MyCSP to pay correct and in a timely manner. I think my next contact will be with the Cabinet Office.

Awful.No response or even acknowledgement of complaint form.
Gave up trying to telephone seeking hard copy form in case their online system was down.
Looking at other reviews it appears this is deliberate.

Still no response after months of asking them why their app does not work. The MyCSP website has the 'latest news' that they have 'won 3 more awards for outstanding communication', but this news is FOUR AND A HALF YEARS OLD, and it is clearly OUT OF DATE. Why do they not respond to anyone... who knows?

I would give them no stars if possible. Everytime i try to access the portal with my password it will not recognise my password and locks me out. The online forms have been suspended so you can't contact them that way. They do not respond to emails and i have hung on the phone for over an hour today with no response. The service provided is unilaterally appalling at every level. What on earth are they paid to do...because theyre not doing any of it !

I am elderly but used to dealing with complex matters. I have needed to phone 4 times recently, each time with a wait time of between 35mns and 1 hour 10 mns. The 4 calls were necessary because they did not do what they promised and I kept having to chase them. After waiting 6 weeks for the information one advisor finally said he would escalate the matter (because they had missed promised dates for a reply). When I finally got a written reply it was badly written and incorrect. I therefore phoned again to ask to speak to the person who had sent it hoping to discuss its contents. " Sorry, you can't speak to the back office " OK can you clarify some statements in the letter?. " No, only the back office can do that, I will send them a message and they should respond within 10 working days " Can you escalate it then please?. "No our procedures don't allow for that. Because they have written to you once you have to start again and wait another 10 days". I do not blame these people they call advisors even though they are unable to actually advise about much at all. I believe they are only doing what they are told to do. The whole organisation is a totally disorganised shambles. On a constructive note please put people on the phone lines who can answer questions and ensure that if someone in the "back office* sends out a letter they can be contacted if necessary. I was a Senior Manager in the Civil Service for 35 years and if I had treated an elderly person as I have been treated, causing considerable distress, I would be unable to sleep at night. If any Managers see this review please take some action, but I wont hold my breath. !!!.

So this is an update to my previous review. In despair and no further forward, I wrote to my MP, who wrote to Keir Starmer, supposed head of MyCSP. Got a very nice email from the Cabinet Office in December 2024, assuring me all was in hand, and they'd be sending me final figures by 8/1/25.

January came and went. Nothing.

February appeared, and lucky me. Mid month another email, to thank me for my query and advising they would contact me again within 5 working days. I hadn't sent them a query. And I haven't heard from them since.

It's worth noting that from my earliest contact with them, I've repeatedly pointed out that part of my health condition affects my eyesight, that I have difficulty with screens, and to please only communicate by post. And every single time, they contact me by email. So you can add in discrimination against somebody with health conditions who is covered by the Equality Act. Dreadful, dreadful people.

All I needed to do was change my bank account details when I switched banks. I went on line and completed the requested form and sent it. Two weeks later I had received no confirmation. Initially I then tried to register with the my CSP portal but on the last bit of verification it failed to send a validation text to my mobile. I tried this 3 or 4 times and then started again but then it would no longer recognise my NINO as it was, I guess, already part registered. So with no where to go, I rang them. It took over 5 minutes to get through the computer announcements and questions. Then there was a wait time to speak to someone about another 10 minutes. Firstly they asked all the same security questions as the automated computer, then they could not find my emailed request, then they took new bank details but then insisted on an emailed photo of my bank card. I queried the security of sending a copy of a card with my 16 digit number and security code on it and they said they did not need to see this part but could not change account details without it. So, I covered numbers up just leaving the name and bank account details and emailed it to them. They say it takes 10 working days to process so as the bank account switch means the old account is now closed I wonder if I will get next months pension. I then asked to sort out the portal issue but they could not help with this and transferred my to another department. As I type this my call time is up to 60 minutes and still no answer so I am about to close the call. Sadly I wont be able to leave my feedback when I do this.

Update. Now 4 weeks later and still no response from My CSP.

Having received my Immediate Choice package, I called their helpline with a few questions that weren't covered either in the pack or in the online FAQ. After 4 or 5 failed attempts at getting through, I used the email they kindly provided and sent them a polite email posting my questions. Some 12 working days later, I await a 4 response. It seems they either have insufficient staff or are totally uninterested in providing an acceptable level of service. It's no wonder their contract ends later this year. I will awaite a response before providing them with my Choice within the 12 month response period.