I would have given 5 stars but, after many attempts, I couldn't get through on the landline number ( it rang once then went silent and then I kept getting cut off) and yesterday, I started a new chat... ãã£ãšèŠã
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I had Dan help me with my subscription- a process I am usually prepared to be met with an impossible amount of questions and rerouting to different websites. However Dan was able to resolve and help m... ãã£ãšèŠã
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I spoke to Wade today and he helped me navigate what would have been extremely stressful if I had been dealing with the supplier on my own. My move-in date has been delayed, but Wade kindly arranged... ãã£ãšèŠã
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Really helpful service from start to finish. Andrew was especially supportive and explained everything clearly, which made the whole process very straightforward. He was friendly, patient and quick to... ãã£ãšèŠã
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We make bills as easy as they should be by bundling all of your utilities into one predictable monthly payment.
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Media Exchange 5, 0191 622 0102, Coquet Street, è±åœ
- 0191 622 0102
- support@oneutilitybill.co
- oneutilitybill.co
4.7
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Had to move to a new property at short notice
Had to move to a new property at short notice. Fin Waldren was of great help with this despite a issue with the new property electricity meter, which was resolved quickly.
2026幎3æ24æ¥
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Was quick and easy experience and forâŠ
Was quick and easy experience and for the things I didnât understand it was all explained to me. Very friendly customer service
2026幎3æ24æ¥
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One Utility Bill ããã®åç
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Erica saves the day!
I would have given 5 stars but, after many attempts, I couldn't get through on the landline number ( it rang once then went silent and then I kept getting cut off) and yesterday, I started a new chat and shared my problems but no-one got back to me. It was very frustrating because I was so anxious about the issue that needed dealing with. This afternoon, however, was a much improved service. I was attended to by Erica on the chat line and she was excellent! She was patient, informative, amicable, knowledgeable and her attentive chat manner was easy but professional. Thank you lots, Erica, for guiding me through everything and for taking the problem away for me!
2026幎3æ24æ¥
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One Utility Bill ããã®åç
Hi there,
Thank you for the brilliant 4-Star review! Sincerest apologies you had some difficulties getting through to us. we really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
With the livechat with Dan
With the livechat with Dan, they were quick, responsive, and detailed on my broadband situation. It has left me in a happy state knowing it was looked into, within the same hour as well! Thank you Dan : )
2026幎3æ24æ¥
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One Utility Bill ããã®åç
Hi Taylor,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
One Utility Bill ããã®åç
Hi BuJorean,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam G was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
The serves is very good and convenientâŠ
The serves is very good and convenient no worries in any way and the customer services team are top notch am enjoying your services and am happy to recommend to everyone and families
2025幎12æ20æ¥
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One Utility Bill ããã®åç
Hi Dayo,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Excellent service
Spoke to Laura who took me through the progress. Very quick and easy to set up and made sure the plan was tailored to us. Laura was very helpful, couldnât recommend enough.
2026幎3æ23æ¥
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One Utility Bill ããã®åç
Hi Jordan,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Laura was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Callum was very patient
Callum was very patient. I appreciate the service that was provided during a stressful time for this unanticipated move to a new borough.
2026幎3æ23æ¥
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One Utility Bill ããã®åç
Hi Johnice,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Callum was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Customer Service Team
Had some questions about our start date as we get ready to move into our new property. Spoke to Dan M from the service team and he was amazing. Got my query sorted quickly and was really informative.
2026幎3æ23æ¥
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One Utility Bill ããã®åç
Hi Darrion,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan M was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Phone call today
Hi on the call today
I got exactly the information I needed and it was given in a very polite and easy to understand manner
John Harris
2026幎3æ23æ¥
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One Utility Bill ããã®åç
Hi John,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Super friendly
Super friendly, patient and professional gentleman (Tom) was happy to explain everything and answer my questions.
2026幎3æ23æ¥
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One Utility Bill ããã®åç
Hi Suzanne,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Tom was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Liam G
Liam G, has been very professional and lightning fast in its communication and his replies, amazing service from the one utility team.
2026幎3æ23æ¥
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One Utility Bill ããã®åç
Hi Kristopher,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam G was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Dan the Man and the web chat service
I had Dan help me with my subscription- a process I am usually prepared to be met with an impossible amount of questions and rerouting to different websites. However Dan was able to resolve and help me in under 10 minutes with me required to do next to nothing ! It was easy to use, communicate and effective !
2026幎3æ23æ¥
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One Utility Bill ããã®åç
Hi Luka,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan M was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Easy to set up and stress free
Easy to set up and made things so stress free having one bill!
2026幎3æ17æ¥
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One Utility Bill ããã®åç
Hi Natasha,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Makes it very easy
Erica has been a wonderful help - the company is so very useful as a whole, and the people who work there always make sure things are clear and easy for you.
2026幎3æ20æ¥
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One Utility Bill ããã®åç
Hi Magnus,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
From the initial call to setup and thenâŠ
From the initial call to setup and then second call for an amendment itâs been good and no issues that I can complain about. Customer service is decent I can confirm.
2026幎3æ20æ¥
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One Utility Bill ããã®åç
Hi Um,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Wade was very helpful and understanding.
2026幎3æ20æ¥
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One Utility Bill ããã®åç
Hi Osharu,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Wade was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Quick and easy
2026幎3æ18æ¥
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One Utility Bill ããã®åç
Hi Navin,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
One Utility Bill ããã®åç
Hi Gemma,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
One Utility Bill
Amazing customer service
Iâve had a really positive experience with One Utility and honestly wish Iâd signed up with them sooner.
Moving into a new place was really stressful, especially when youâre trying to sort out gas, water, and electricity all at once, but they made the whole process feel straightforward and hassle-free.
Everything was set up quickly, and I didnât have to chase different providers or deal with confusing paperwork. Itâs such a relief knowing itâs all handled in one place, and itâs saved me a lot of time and effort.
What really stood out to me though was the customer service. Kyle and Liam were both incredibly helpful, friendly, and patient throughout. They took the time to explain everything clearly and made sure I was comfortable with how it all worked. Itâs rare to come across people who genuinely seem to care about helping you, i steuggle with anxiety and they really helped me and felt like i had someone on standbye to support me they are a real credit to the company.
Overall, Iâve been really happy with the service and would definitely recommend One Utility to anyone looking for an easier way to manage their bills.
2026幎3æ20æ¥
èªçºçãªã¬ãã¥ãŒ
One Utility Bill ããã®åç
Hi Lukas,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear both Liam & Kyle were able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
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