Online Door Store レビュー 

Online Door Store からの回答

2025年3月17日

Dear Brian,

Thank you for your feedback. We truly regret any frustration regarding the delivery timeline and communication. Our goal is always to keep our customers informed, and we do our best to provide accurate estimates based on standard timelines.

We understand how important clear updates are, and while we strive to be available through multiple contact channels, we regret if there were any difficulties reaching us. We appreciate your patience and the opportunity to serve you. If there’s anything we can do to assist further, please don’t hesitate to reach out.

Online Door Store からの回答

2025年3月14日

Thank you, Jeremy! We're glad you found our fire doors to be a great value and high quality. We appreciate your support and look forward to serving you again!

Online Door Store からの回答

2025年3月12日

Hi Eliana,

Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you’re happy with our products, and the delivery.

Online Door Store からの回答

2025年3月12日

Dear Ronnie,

Thank you for your feedback. We’re sorry to hear that you were disappointed with your experience.

We would like to clarify that the handles and doors were ordered from different suppliers, which was mentioned in the product details at the time of purchase. Unfortunately, this meant that the handles could not be returned via our delivery driver, as they were not dispatched from the same location. If there was any uncertainty about this, we would have been happy to assist before the order was placed.

Regarding the refund process, our terms and conditions—agreed upon at checkout—clearly state that returns are subject to a supplier-imposed restocking fee. Additionally, refunds take up to 28 business days as we await confirmation that the returned items are undamaged.

We appreciate your business and regret any inconvenience caused. If you have any further questions, please don’t hesitate to reach out.

Online Door Store からの回答

2025年3月11日

Dear Constantin,

We understand that delays can be frustrating, but we believe in fairness and transparency. Your order was placed on February 26, 2025, not three weeks ago as stated. We proactively informed you that the delay was due to our supplier changing haulage vendors—something beyond our direct control.

Despite providing you with an updated delivery timeline for this week, you insisted on immediate delivery, which was simply not possible. When we offered a cancellation and refund, you responded with aggressive and inappropriate language towards our team. While we respect our customers, we also expect basic courtesy in return.

We have processed your cancellation request per our standard policy and appreciate your patience as it is confirmed.

Online Door Store からの回答

2025年3月10日

Hi Thomas,

Thank you for your kind words and for taking the time to share your experience! We're delighted to hear that you’re happy with our products, prices, and team. We appreciate your patience regarding phone inquiries, and we're actively working on improving our website to make the process even smoother.

It’s great to know that your order and delivery went smoothly and that the quality of our veneer exceeded your expectations. Your feedback means a lot to us, and we truly appreciate your support!

Thanks again, and we look forward to serving you in the future.

Online Door Store からの回答

2025年3月7日

Hi Brad, we’re surprised by your review, given that we kept you fully informed at every step. Due to a temporary supplier portal error, the item incorrectly showed as out of stock after your order was placed. We communicated this to you immediately and later discovered it was a technical issue—the doors were always available.

Despite our transparency and efforts to resolve the issue, you chose to give your customer a discount before allowing us to rectify the situation. While we understand your frustration, blaming us for a decision you made is unfair. We always strive to provide the best service, but unfortunately, we can’t control a customer’s impatience.

Online Door Store からの回答

2025年3月6日

Thank you for your feedback! We're glad you were happy with the product and delivery. We sincerely apologize for any inconvenience caused by follow-up requests for a review. Your input is valuable, and we’ll ensure our processes are improved to avoid this in the future. We appreciate your time and support!

Online Door Store からの回答

2025年3月4日

Dear Kristiyana, Thank you for your kind words! 😊 We're glad you had a great experience. Looking forward to serving you again!"

Online Door Store からの回答

2025年3月3日

Thank you for your kind words! We're glad you had a great experience with our service. We look forward to helping you again during your extension—just let us know when you need us! 😊

Online Door Store からの回答

2025年3月3日

Ben, Thank you for your wonderful feedback! We're delighted to hear that your oak veneer doors arrived in perfect condition and met your expectations. We truly appreciate your support and look forward to supplying you with more quality doors for your customers in the future. If you ever need any assistance, feel free to reach out. Thanks again for your recommendation!"

Online Door Store からの回答

2025年3月1日

Hello Sam, Thank you so much for your kind words! We're thrilled to hear that you were happy with the quality of our product and the timely delivery. Your support means a lot to us, and we truly appreciate your recommendation. Looking forward to serving you again soon! 😊

Online Door Store からの回答

2025年3月1日

Dear Mr. Mccarthy, Thank you for your wonderful feedback! We're delighted to hear that you found our service great and the doors of excellent quality. It’s fantastic to know they were a joy to hang in old frames! We truly appreciate your support and look forward to serving you again. 😊🚪

Online Door Store からの回答

2025年3月1日

Dear Aminah,

Thank you for your feedback! We're so glad to hear that you were happy with your order and that the door arrived quickly. We appreciate your support and look forward to serving you again! 😊🚪

Online Door Store からの回答

2025年2月27日

Dear Helen,

Thank you for taking the time to share your experience with us. We truly understand your frustration, and we’re genuinely sorry for the inconvenience caused by the delays with your order. It’s never our intention to leave our customers feeling disappointed or frustrated.

We want to clarify that, unfortunately, we were not informed in advance by our supplier that they were undergoing a change in their haulage vendor. This transition affected not just our orders but also those from other vendors across the UK, which caused a delay that was out of our control. We absolutely understand how this impacted your experience and sincerely apologize for not keeping you better informed about this.

When we became aware of the delay, we offered you two options: to switch to an alternative product or to receive a refund. We respect that you chose the refund route, and I’m glad to hear that the gentleman you spoke with this morning was able to help resolve that for you. It's always our goal to ensure that we do everything we can to meet our customers’ needs, even in challenging circumstances.

That said, we know that your experience was less than ideal, and we deeply regret that the situation caused such frustration. We truly value you as a customer, and we’re committed to improving our communication and processes moving forward to avoid such issues in the future.

Once again, we apologize for the inconvenience, and we appreciate your understanding in these exceptional circumstances. If there’s anything else we can do to assist you, please don’t hesitate to reach out.

Online Door Store からの回答

2025年2月27日

Dear Boris,

Thank you so much for your wonderful review! We’re absolutely thrilled to hear that you're happy with the doors, their quality, and the delivery. It’s always great to know our customers are satisfied with both our products and service.

We truly appreciate your feedback and your support. If you need anything else, don’t hesitate to reach out – we’re here to help!

Thanks again,
Online Door Store

Online Door Store からの回答

2025年2月27日

Dear Gabriel,

Thank you for your feedback! We're so glad to hear that everything with the delivery and doors went smoothly, and that they arrived as requested. It's great to know you're happy with the service!

If you need any further assistance or have any questions in the future, don't hesitate to reach out. We're always here to help!

Online Door Store からの回答

2025年2月26日

Hello Alan,

Thank you for your feedback. We are sorry to hear about your experience, though it’s unfortunate that your review seems to be more focused on demanding further discounts rather than the genuine delays we’ve been working hard to address.

As we’ve explained, there were genuine stock delays from our supplier, which affected delivery schedules. We took several steps to keep you informed and to resolve the situation, including offering a discount at the time of your purchase. Our team worked with the courier to arrange a new delivery date, and we were disappointed to see that despite our efforts, you continue to express dissatisfaction with the solution offered.

We understand that this process caused inconvenience, but we’ve acted in good faith to assist you. Rather than continuing to ask for more, we believe we’ve made every reasonable effort to help. For customers who take advantage of discounts, additional compensation beyond the standard process is not typically offered.

We are grateful for your business but feel that your review misrepresents the full context of the situation. We will continue to improve our service based on feedback and ensure such delays are minimized in the future.

Online Door Store からの回答

2025年2月26日

We understand your frustration, but we’d like to clarify the full context of the situation. The delay was due to a major transformation with our supplier, including a haulage vendor change and a company takeover, factors that were completely out of our control. Despite being informed of this, we offered you the option to cancel and receive a refund, yet you chose to wait. It’s also worth noting that no matter which company you placed your order with, the same issue would have caused delays due to the supplier's challenges.

While we understand delays are inconvenient, we did everything we could to keep you updated and provide alternatives. It’s unfortunate that, despite these efforts, you chose to leave this feedback rather than acknowledging the broader circumstances.

Online Door Store からの回答

2025年2月24日

Thank you for your feedback. We understand your frustration, but we'd like to clarify a few points. The delay was caused by unforeseen circumstances beyond our control, including challenges with our suppliers and haulage companies. Despite this, we did provide updates where possible and made every effort to keep you informed.

We also offered alternative solutions to help speed up the process, but we didn't receive a response until much later. As we work Monday to Friday, we may not have been able to respond immediately over weekends.

We always strive to improve communication and appreciate your patience. We hope this helps clarify the situation.