Ordering was easy and quick. Doors were of good quality and arrived well wrapped. The delivery guys were friendly and helpful and delivered on time with good communication beforehand. Overall we we... ãã£ãšèŠã
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Would definitely recommend the online door store! I ordered my door on a friday evening and by Monday I had some one calling me to let me know that my door was being delivered on the Wedneday or Thurs... ãã£ãšèŠã
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Order number 8111 Currently rating this 1 because their customer service and communication has been non-existent. I emailed over a week ago to ask about delivery logistics and nobody ever... ãã£ãšèŠã
Ordered 7 x FD30 fire doors. They arrived on the planned day and on time with no delay. Doors were in good condition upon arrival, with no scratches / dents / marks etc. Our builder fitted them and... ãã£ãšèŠã
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Internal 1930s Doors, 1930's Style Doors For Sale | Online Door Store Ltd for quality timber doors.Period, 1930's, Contemporary and matching Fire Doors.
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71-75 Shelton Street, WC2H 9JQ, London, è±åœ
- 0208 1586700
- returns@onlinedoorstore.co.uk
- onlinedoorstore.co.uk
4.0
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Online Door Store ããã®åç
You're very welcome! If you need any help with anything else, feel free to ask!
Repeat customer
Repeat customer, we needed speedy delivery and the sales consultant did everything he could to accommodate
2024幎11æ6æ¥
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Online Door Store ããã®åç
Thank you so much for your kind feedback! We're thrilled to hear that our sales consultant was able to assist you with the speedy delivery. We truly appreciate your continued support as a repeat customer and are always here to make your experience as smooth as possible. Let us know if there's anything else we can help with!
Would give 0 starts if I could
Would give 0 starts if I could,
I ordered on the 30rd of January with 3-5 days delivery and I still haven't received my order, been ignored by emails and phone calls, don't have an explanation or anything else, last update was coming 2 days ago and after that have reached a concrete wall with no update for my order,
2025幎1æ30æ¥
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Online Door Store ããã®åç
Weâre really sorry to hear about your experience, and we understand how frustrating this must be. After checking our system, we werenât able to locate your order, which makes us wonder if it might have been processed by a different supplier. Please give us a call at 0208 158 6700 so we can look into this further and help resolve the issue for you. We're here to assist and ensure this is sorted out as soon as possible.
Great range of items and competitiveâŠ
Great range of items and competitive prices. All handles arrived quickly, well packaged and look great. Handles used now for a few months and the quality is five star.
2024幎10æ15æ¥
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Online Door Store ããã®åç
Hello Sanjay,
Thank you so much for your kind words! We're thrilled to hear that you're happy with the handles and that the quality has been impressive. Itâs great to know that theyâve been performing well for you. We truly appreciate your feedback and look forward to serving you again in the future!
Fast delivery and quality doors
2025幎2æ18æ¥
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Online Door Store ããã®åç
Thank you, Mildred! Weâre so glad to hear that youâre happy with the fast delivery and the quality of the doors. Your feedback means a lot to us, and we hope to assist you again soon!
Highly not recommended
Highly not recommended! It has been a month, and I still havenât received my order. Contacting customer service multiple times was useless. Terrible serviceâdefinitely not recommended!
2025幎1æ30æ¥
Online Door Store ããã®åç
Dear Lenn,
We understand your frustration, but the delay was caused due to incorrect address details provided at the time of purchase. As a result, the order was delivered to the wrong location. Despite our multiple attempts to assist and update you on the situation, it seems there was a misunderstanding on your end.
We always strive to provide the best service, but accurate information from customers is crucial to ensuring smooth deliveries. If you still need assistance, please reach out, and weâll be happy to help.
Still waiting on a refund!
Placed an order on the 12th December with a delivery expected 3-5 days.
29th December I request a refund as I havenât heard anything.
On the 7th January I was informed it had been dispatched.
On the 16th January they confirm I have requested a full refund. Told would take 24-48 hours.
It is now the 10th February with nothing!!
2025幎2æ10æ¥
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Online Door Store ããã®åç
John, Thank you for reaching out. We have looked into this but were unable to find your order in our system. Please contact our team at 0208 158 6700 so we can assist you further and resolve this matter as soon as possible. We appreciate your patience and look forward to helping you.
Long delivery time, check for damage
Despite promising a 3-5 day delivery, this took closer to 10 working days. Also there was damage to the door corner which wasn't visible at time of delivery and was too late to do anything about it when I had the tradesman in to fit it. The door comes unglazed (read carefully) and the door frame is a completely different colour wood which meant quite a few coats of stain to get to match.
2025幎1æ27æ¥
Online Door Store ããã®åç
Ramsey,
We appreciate your feedback and are sorry to hear that you were not fully satisfied with your purchase. Our estimated delivery time is 3-5 working days, but as clearly stated in our policy, unforeseen delays can occasionally occur due to external factors beyond our control. We do our best to keep customers informed in such cases.
Regarding the damage, we encourage all customers to inspect their items upon delivery. Any issues should be reported immediately, as this allows us to assist in resolving the matter. Unfortunately, damages noticed after installation are beyond our ability to address.
As for the glazing and the door frame color, the product description specifies that the door is supplied unglazed and that wood variations can occur naturally. We always recommend reading product details carefully to ensure expectations align with the purchase. Staining or painting to match is a common step in woodwork customization.
We always strive to provide high-quality products and transparent information. If you have any further concerns, please feel free to reach out to 0208 158 6700.
If you could give 4.5 stars I would myâŠ
If you could give 4.5 stars I would my only reason making down slightly is I specified a delivery date which could not be met which caused me an issue overall great service and yea I would recommend!
2025幎1æ30æ¥
Online Door Store ããã®åç
Jason, Thank you for your feedback and for recommending us! We sincerely apologize for the delay in your delivery. We always aim to deliver within 3-5 business days, but unfortunately, some postcodes may take a bit longer. We regret any inconvenience this caused you.
Will recommend online door store to friends and family excellent experience
We had a few questions regarding the door we ordered that was sorted out very quickly
Delivery was excellent and the driver was helpful we will be using online door store again in the future
2025幎1æ20æ¥
Online Door Store ããã®åç
Dear Vincenzo,
Thank you for your kind words! We're delighted to hear that your questions were quickly resolved and that you had a great delivery experience. We appreciate your support and look forward to serving you again in the future!
Door was damaged in warehouse byâŠ
Door was damaged in warehouse by forklift and still attempted delivery, unable to get any sense from customer service about re ordering the door and that is when contacting eventually made due to the poor call back service.
Iâm not even confident the customer service agent has emailed XL joinery to re order the door as I had to explain step by step what to do.
Still no confirmation on replacement door being delivered, very poor service so far!
2025幎1æ27æ¥
Online Door Store ããã®åç
Stevie,
Weâre sorry to hear about your concerns. However, our team follows strict quality checks, and any damage during transit is highly uncommon. If an issue was identified at delivery, we encourage customers to refuse the item so a replacement can be arranged promptly.
Regarding reordering, our customer service team follows a set process, and while we understand your frustration, delays can sometimes occur due to supplier coordination. Rest assured, we are working to resolve this and will provide an update as soon as possible.
We appreciate your patience. Please reach out if you need further assistance.
Avoid. Delivery dates are a scam
Ordered from them as said 3 to 5 days delivery on website and offered next day delivery at extra cost. Theyâre initially said that was an estimate (their website says in stock at present). Theyâre now not answering emails and no delivery date after over 2 weeks. Needed quickly as builder was booked to fit. Go somewhere else and avoid
2025幎1æ29æ¥
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Online Door Store ããã®åç
Hello,
Weâre sorry to hear about your frustration, but weâd like to clarify that our delivery timeframes are estimates and can sometimes be affected by factors beyond our control. We always strive to fulfill orders as quickly as possible, and if there has been a delay, we sincerely apologize.
We also want to assure you that we are actively responding to customer inquiries. If you have not received a reply, please check your spam/junk folder or reach out to us again at 0208 158 6700. Weâd be happy to provide you with an update on your order.
We value our customers and are committed to providing the best service possible. Please contact us so we can resolve this for you.
Online Door Store ããã®åç
Allan, Thank you for your kind feedback! We're thrilled to hear that you're happy with the service and that your door looks fantastic. We truly appreciate your support and look forward to serving you again in the future.
Let down
Ordered a door on 19th Dec, and paid £41 for 5 day delivery. Didn't arrived till 12th Jan. Had to rearrange my builders as a result.
There was no contact from Online Door Store regarding any delays, I had to chase them.
I even asked to speak to a manager, but they failed on that too.
There were Christmas delays for orders after 20th Dec, which my order didn't fall into.
If I had known about the extensive delivery times I would have ordered from someone else.
2025幎1æ14æ¥
Online Door Store ããã®åç
Upa,
Thank you for your feedback. We sincerely apologize for the inconvenience caused by the delay. However, after reviewing your order details, it appears that the delivery timeframe was impacted by several factors, including the busy holiday season, which we communicated on our website. We strive to deliver within the promised timeframes, but during peak periods like Christmas, unforeseen delays can occur.
We also recommend scheduling builder appointments only once your delivery is confirmed to ensure that you are not impacted by any unexpected delays.
If there are any outstanding issues, we are more than happy to discuss them with you directly. Please contact us at 0208 158 6700, and weâll work with you to resolve this.
Great service and experience
2025幎1æ20æ¥
Online Door Store ããã®åç
Roger,
Thank you for your fantastic feedback! We're so glad to hear that you had a great service and experience with us. Your support means a lot, and we look forward to assisting you again in the future.
Ordered on 3rd December arrived 2ndâŠ
Ordered on 3rd December arrived 2nd week of January after being told it would arrive before Christmas ..honestly thought I'd been scammed after not getting reply to my emails..I could of gone somewhere else ..to get doors
2025幎1æ20æ¥
Online Door Store ããã®åç
David,
Thank you for your feedback, and we truly regret the delay in your order. However, after reviewing the details, we can confirm that we did provide the expected delivery window of 3-5 business days for orders placed in early December. While we aimed to fulfill all orders before Christmas, the holiday period caused unforeseen delays, which affected several deliveries.
We also strive to respond to every inquiry promptly, and we apologize if we missed your messages during this busy period. We recommend reaching out directly for quicker assistance moving forward, as we are committed to resolving any concerns promptly.
Again, we appreciate your feedback and would like to resolve any issues you're facing. Please don't hesitate to contact us at 0208 158 6700.
Very professional and a quick service
Very professional and a quick service. Satisfaction achieved
2025幎1æ10æ¥
Online Door Store ããã®åç
Anthony,
Thank you for your wonderful feedback! We're so glad to hear that you were satisfied with our service and professionalism. We truly appreciate your support and look forward to serving you again in the future.
Good door but should reply to queries about delivery
Received text when door due to be delivered. Door delivered within its timeframe. Friendly delivery driver. Door looks fine.
However it would help if they could reply to emails as to when the door was going to be dispatched. I almost cancelled the order as a result before then receiving delivery text. I had also tried to ring them but no answer or response to messages left.
2025幎1æ14æ¥
Online Door Store ããã®åç
Matthew,
Thank you for your feedback. We want to clarify that our team did respond to your inquiries and provided a dispatch notification as per our usual process. If you did not receive it, it may have ended up in your spam or junk folder.
We strive to maintain clear and prompt communication and apologize if it wasnât up to your expectations. Feel free to contact us directly for any future queries, and weâll ensure a swift response.
Online Door Store ããã®åç
Cec, Thank you so much for your kind feedback! Weâre thrilled to hear that youâre happy with our pricing and delivery service. Your support means a lot to us, and we look forward to serving you again in the future.
Sadly very poor experience
Sadly very poor experience! Tried to purchase a large value item, called emailed to make payment and received zero follow up.
2024幎12æ13æ¥
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Online Door Store ããã®åç
Fiona, We regret hearing that you feel this way about your experience, but after reviewing our records, we could not find any communication or payment attempt from you regarding the large value item you mentioned. Our team strives to respond to all inquiries promptly, and we have a proven track record of processing orders smoothly.
We would appreciate it if you could provide more specific details or clarify your situation so that we can better understand what went wrong. Our goal is always to ensure our customers have a seamless shopping experience.
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