Spoke to a real person. Sophie was knowledgeable, courteous and understanding. Our filing of our little company's accounts had been jumbled, but we have been helped to sort it out and get the vario... ãã£ãšèŠã
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This lady was a true professional. She was attentive and incredibly helpful. She was over and above what was expected of her to help an inexperienced Company successfully submit their Company Submissi... ãã£ãšèŠã
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Say goodbye to confusing paperwork and endless government portals. At Online Filings, we combine smart technology with real human support to help you do business better. Online Filings is fully authorised by Companies House and recognised by HMRC.
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Suite G04 1 Quality Court, Chancery Lane, WC2A 1HR, London, è±åœ
- 02038722696
- support@onlinefilings.co.uk
- onlinefilings.co.uk
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Process good but painfully long winded
2026幎8æ6æ¥
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OnlineFilings⢠ããã®åç
Hi Steve,
Thank you for your feedback.
We are sorry to hear that you found your filing submission long winded. Nonetheless, we are glad that you were able to utilise our services without further hassle.
If you ever need assistance with your submission in the future, please ensure to get in touch with our support team. We will be more than happy to guide you every step of the way!
- The Online Filings Team
Thorough in its process
This company is thorough in its process of sensitive information and respects your inquiry in returning calls and emails in a short time.
2026幎8æ13æ¥
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OnlineFilings⢠ããã®åç
Hi,
Thank you for taking the time to share your experience!
Weâre delighted to hear that you found our process thorough and that our team was able to respond to your calls and emails promptly.
We really appreciate your kind words and your trust in Online Filings.
- The Online Filings Team
Quick and easy and without any hassle iâŠ
Quick and easy and without any hassle i completed my process
2026幎8æ10æ¥
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OnlineFilings⢠ããã®åç
Hi Uzma,
Thank you for taking the time to leave us a review.
Making things as easy and hassle-free as possible is exactly what we aim for, so itâs great to know we could make the process easy for you.
We really appreciate you choosing Online Filings and would be happy to assist you again in the future.
- The Online Filings Team
I did not get in touch with anyone
I did not get in touch with anyone
2026幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
OnlineFilings⢠ããã®åç
Dear Dorcas,
Thank you for your feedback.
We're sorry to hear that you felt you did not get in touch with anyone. We'd like to reassure you that your company dissolution application was successfully submitted, and the dissolution process has already started. We also responded to your email on the same day to confirm that the filing had been submitted successfully.
Following your review, we also reached out to you by phone and were pleased to speak with you directly. During our conversation, we were able to confirm that all the required information had been received and that your application had been successfully submitted.
We hope this helps to clarify the status of your application. We remain happy to assist should you need anything further, and we wish you all the best.
- The Online Filings Team
Hugo talked me through the system withâŠ
Hugo talked me through the system with
directions, making the somewhat confusing system ,
easy and straight forward to follow. He showed a lot of patience in explaining what was necessary.
I would strongly recommend his assistance to anybody
who has problems navigating the Companies House 'identity registration' system.
John knapp
2026幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
OnlineFilings⢠ããã®åç
Hi John,
Thank you for your generous feedback.
Weâre delighted to hear that Hugo was able to guide you through the system and make the identity registration process easier to navigate.
Weâre especially pleased that his patience and clear explanations made a difference. Heâll be very pleased to hear this, and weâre glad we could help you reach a positive result.
Thank you for recommending us. We look forward to assisting you again whenever you need us.
- The Online Filings team
Great customer service
Great customer service , Very polite & Very helpful.
2026幎8æ11æ¥
èªçºçãªã¬ãã¥ãŒ
OnlineFilings⢠ããã®åç
Hi there,
Thank you for your lovely 5-star review.
Weâre really pleased to hear you found our team polite, helpful, and that you received great customer service. Rest assured, weâll pass your kind words on to the team.
We really appreciate you taking the time to share your feedback!
â The Online Filings Team
Quick and easy and prompt
Quick and easy and prompt. Very grateful to get it sorted so efficiently. Thank you.
2026幎8æ10æ¥
èªçºçãªã¬ãã¥ãŒ
OnlineFilings⢠ããã®åç
Hi Pippa,
Thank you so much for your lovely feedback.
Weâre delighted to hear that you found the process quick, easy, and efficient, and that we were able to get everything sorted promptly for you.
We really appreciate you taking the time to share your experience with us. It was a pleasure assisting you, and we wish you all the best.
- The Online Filings Team
Easy to do eventually
Easy to do eventually. I didnt have a number required at the end once i had done all the paperwork and it was sent out to me. Once I got it, very straight forward
2026幎8æ9æ¥
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OnlineFilings⢠ããã®åç
Hi Sandra,
Thank you for your kind feedback and for sharing your experience with us. Weâre pleased to hear that, once you received the required number, you found the process straightforward.
Weâre always aiming to provide a 5-star experience, so weâd love to understand what we could have done better to earn that final star from you. Weâve contacted you via Trustpilot to invite you to share more details, or you can reach us directly at support@onlinefilings.com.
Your feedback helps us understand where we can improve and provide an even better experience for our customers.
Thank you again for choosing Online Filings!
OnlineFilings⢠ããã®åç
Hi Samar,
We appreciate you taking the time to share your feedback.
Knowing you found the process both easy and informative is really amazing. We aim to provide clear guidance throughout, so you can complete your filings with confidence.
Thanks again for choosing Online Filings and for putting your trust in us. It is appreciated.
- The Online Filings Team
Itâs was straight forward process
Itâs was straight forward process
2026幎8æ8æ¥
èªçºçãªã¬ãã¥ãŒ
OnlineFilings⢠ããã®åç
Hi Frank,
Thank you for sharing your experience with us.
Weâre pleased to know you found the process straightforward. Making things simple and easy to navigate is something we always strive for.
Appreciate you choosing us.
- The Online Filings team.
Do not ever use them
I have to say Iâm extremely disappointed with the service.
On top of the £50 I would have paid by going directly through the Government/Companies House route, Iâve been charged an additional £33 platform fee and a further £49 for changing the directors. Thatâs an extra £82 for what is advertised as an "easy to use" service.
Unfortunately, my experience has been the complete opposite. Customer service is virtually non-existent. The live chat says someone will get back to you within 24 hours, and the helpline only allows you to log a call and wait up to 48 hours for a callback.
Considering the additional fees charged, I would have expected a much higher level of support. Instead, Iâve paid significantly more and still canât get hold of anyone when I need assistance.
Had I gone directly through Companies House, I may have had to wait on hold, but at least I would have been able to speak to someone and get an answer.
With the filing deadline approaching quickly, this lack of support is incredibly frustrating. Overall, this has been a complete waste of time and a very poor customer experience.
Also in their reply below they are saying they reached back to me same day which is also not true, I've got response from them after deadline was passed. Next year I am definitely going directly to Companies House as this service is not worth the money.
2026幎8æ7æ¥
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OnlineFilings⢠ããã®åç
Hi Inese,
Thank you for sharing your feedback. We're very sorry to hear how frustrated you are, especially with your filing deadline approaching.
We want to assure you that your two orders are actively being worked on. Our team has been trying to connect with you to resolve this. After you reached out via live chat on Friday, August 7th, we followed up with an email that same day. We also returned your call and left a voicemail when we weren't able to reach you.
Online Filings is a private service, separate from Companies House and GOV.UK. Our fees cover the use of our platform and our team's assistance in preparing and submitting your filings. We completely understand that encountering hurdles during this process is stressful, and we want to ensure you get the support you paid for.
We would love to help you bring your outstanding filings to a successful conclusion before your deadline. We're sorry that your experience so far has not met your expectations. Please rest assured that our team remains committed to turning this experience around for you.
We remain happy to assist you via email or phone and encourage you to get in touch so we can continue working with you towards a resolution. We hope to have the opportunity to resolve this for you and leave you with a much more positive experience of Online Filings.
Thank you again for your feedback.
- The Online Filings team
Mixed experiences
The system did not accept the submissions i made at various stages however the help received from the helpline was very good
2026幎8æ7æ¥
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OnlineFilings⢠ããã®åç
Hi Richard,
Thank you for taking the time to share your honest feedback.
Weâre sorry to hear you experienced issues with the system. We understand how frustrating this can be, and we appreciate you bringing it to our attention.
Ensuring a smooth and user-friendly experience is very important to us, and weâll make sure to share your comments with our team as we continue to improve our platform.
At the same time, weâre pleased our helpline team was able to provide good assistance when you needed it. Your feedback is valuable to us.
Should you need any further assistance, please feel free to reach out to our team.
- The Online Filings Team
It was a lovely and seamlessâŠ
It was a lovely and seamless experience. Keep it up.
2026幎5æ19æ¥
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OnlineFilings⢠ããã®åç
Hi Okhai,
Thank you, really appreciate you taking the time to leave this.
Lovely words to read, and weâre really glad the you had a seamless experience using our services. Weâre always working to make the process as simple and stress-free as possible, so your feedback is very encouraging.
Thanks again for choosing Online Filings, and we hope to assist you again in the future.
- The Online Filings Team
Very helpful
2026幎8æ4æ¥
èªçºçãªã¬ãã¥ãŒ
OnlineFilings⢠ããã®åç
Hi Ross,
Thank you for taking the time to share your feedback.
We really appreciate your kind words and are pleased to know you found your experience with Online Filings helpful.
Thanks again for choosing Online Filings and for your review.
- The Online Filings Team
OnlineFilings⢠ããã®åç
Hi Shirley,
We really appreciate you sharing your experience with us.
Knowing you found the service clear, easy to understand and straightforward to use is exactly what we aim for. Weâre delighted that everything felt so simple from your perspective.
Weâll be here next time you need to file.
- The Online Filings team
It was painless this time
It was painless this time
Previously a pain
2026幎8æ4æ¥
èªçºçãªã¬ãã¥ãŒ
OnlineFilings⢠ããã®åç
Hi Lorraine,
Thank you for your feedback.
Weâre pleased to know the process felt much easier for you this time around. Weâre always working to make things as straightforward and hassle-free as possible, so we really value your feedback.
Thanks again for choosing Online Filings and for the 5 stars. We really appreciate your support.
- The Online Filings Team
OnlineFilings⢠ããã®åç
Hi Adeshina,
Thank you for taking the time to leave us a review.
Itâs great to hear you received a quick response. We always aim to provide prompt and helpful support, so itâs lovely to know you had a positive experience.
If you ever need anything else, weâre always here to help.
- The Online Filings team.
Quick call back
They called me back promptly and Sophie was really helpful, resolved my issue very quickly and offered to file the application for me.
Thank you Sophie!
2026幎8æ4æ¥
èªçºçãªã¬ãã¥ãŒ
OnlineFilings⢠ããã®åç
Hi Gabbi,
Thank you for your review and for the 5 stars.
Itâs wonderful to hear that Sophie was able to get back to you so promptly and resolve your issue quickly. Weâll be sure to share your kind words with her, as we know sheâll really appreciate them.
Thanks again for your feedback, and we hope to assist you again soon.
- The Online Filings team
Very misleading and borderline illegal!!!
Very misleading trying say legal obligation as they are hmrc. Try charging £96. Says £50 companies house fee's to do what claiming. It's free and takes 2 minutes. Going through businesses on companies house and technically scamming. If was clear its free to do yourself but will do for fee, I'd call it a service. Technically legal but shouldn't be as lying. Especially saying £50 companies house fee to make a company dormant! Even advertising 5 star excellent on trust pilot. Id be interested to know if 5 star reviews are genuine. Loads of 5 and 1's. Very little in-between you'd expect from genuine experiences.
2026幎8æ4æ¥
èªçºçãªã¬ãã¥ãŒ
OnlineFilings⢠ããã®åç
Hello Benj,
We appreciate you taking the time to share your concerns. However, as you did not purchase the service, we would like to clarify what the service and its associated fees cover.
Online Filings is a private service provider and is not affiliated with Companies House or HMRC. Our "Make your Company Dormant" service is not simply a request to change the company's SIC code. It includes the preparation and filing of a Confirmation Statement with Companies House to report the change in the company's activities. The £50 Companies House fee included in the service is the statutory filing fee for the Confirmation Statement, rather than a fee for changing the SIC code itself.
It is possible to make certain changes directly through Companies House without using a third-party service. Customers are always free to do this themselves. Our service is intended for those who prefer assistance with preparing the required information and completing the filing process.
We aim to make the distinction between our service fee and statutory Companies House fees clear before a service is purchased, so customers can make an informed decision.
We hope this clarifies the reason for the charge and the service being offered. We wish you all the best with managing your company.
- The Online Filings team
Easy and practical to use
2026幎8æ1æ¥
èªçºçãªã¬ãã¥ãŒ
OnlineFilings⢠ããã®åç
Hi Rich,
Itâs great to hear you found the service easy and practical to use. We put a lot of focus into making the filing process as straightforward and accessible as possible, so itâs lovely to know the experience worked well for you.
We really appreciate you taking the time to share your experience and for the 5 stars. Weâll be here if you ever need a hand again in the future.
- The Online Filings team
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