OnlineFilings™ レビュー 

OnlineFilings™ からの回答

2026年8月10日

Hi Rich,

It’s great to hear you found the service easy and practical to use. We put a lot of focus into making the filing process as straightforward and accessible as possible, so it’s lovely to know the experience worked well for you.

We really appreciate you taking the time to share your experience and for the 5 stars. We’ll be here if you ever need a hand again in the future.

- The Online Filings team

OnlineFilings™ からの回答

2026年8月10日

Hi Mick,

Thanks for taking the time to leave us a review.

We’re pleased to hear you found our service effective and that we delivered on what we promised. We really appreciate your honest feedback, as well as your recognition of the value our service provides.

Thanks again for choosing Online Filings, and we look forward to helping again whenever you need us.

- The Online Filings team

OnlineFilings™ からの回答

2026年8月10日

Hi Andy,

Thank you for your feedback, we really appreciate it.

Really happy to hear you found the process smooth and straightforward, especially when managing your company filings without a dedicated accountant.

We will be here to assist next time you need.

Thanks again and take care!

- The Online Filings team.

OnlineFilings™ からの回答

2026年8月10日

Hi Josephine,

Thank you for taking the time to share your experience with us.

We’re pleased to know you had a good experience overall. We also appreciate your feedback about the process feeling a little tricky at first, as we’re always looking for ways to make things clearer and easier to navigate.

Thanks again for choosing Online Filings and for your feedback. We really appreciate your support.

- The Online Filings Team

OnlineFilings™ からの回答

2026年8月10日

Hi Mamadou,

Thanks for taking the time to leave us such a detailed review.

We’re really pleased to hear Hugo was able to assist you with completing your company statement and help resolve the issue you were having with the company personal code. It’s great to know that his support made it easier for you to complete the rest of the filing.

We will make sure Hugo sees your kind words. He’ll be very pleased to hear this.

If you ever need us again, just give us a shout and we’ll be happy to help.

- The Online Filings team

OnlineFilings™ からの回答

2026年8月10日

Hi Simon,

Thanks for taking the time to leave us a review.

We’re really pleased to hear Victor was able to assist you quickly and that you had a good experience with our support team.

We’ll be sure to pass on your kind words to him. He’ll really appreciate it!

Thanks again for choosing Online Filings and for the 5 stars. We really appreciate your support.

- The Online Filings Team

OnlineFilings™ からの回答

2026年8月10日

Hi Opeyemi,

Thank you for leaving us a review.

It’s great to hear that you found the process easy and quick. That's exactly the experience we aim to provide.

We appreciate you taking the time to share your feedback and we look forward to assisting you again in the future!

- The Online Filings Team

OnlineFilings™ からの回答

2026年8月10日

Hi there,

Thank you for your feedback.

We’re delighted to hear you found the process simple and straightforward.

Should you ever need further assistance, feel free to get in touch with us again.

- The Online Filings Team

OnlineFilings™ からの回答

2026年7月31日

Hi Anon,

Thanks for the high recommendation! Taking the headache out of routine admin is exactly what we aim for, so we're really glad our dashboard made filing your dormant accounts and dissolutions straightforward and fuss-free.

Thanks for continuing to trust us with your business. Let us know if you ever need anything else!

Best regards,
- The Online Filings Team

OnlineFilings™ からの回答

2026年7月31日

Hi Hannah,

Thanks for the great feedback! We know how busy running a small business can be, so we're really glad we could make the process straightforward and easy for you.

Let us know if you need help with anything else in the future!

Best regards,
- The Online Filings Team

OnlineFilings™ からの回答

2026年7月31日

Hi Ben,

Thanks for the 5 stars! We always aim to be as quick and helpful as possible, so it's great to hear that was your experience.

Don't hesitate to reach out if you need anything else down the line.

Best regards,
- The Online Filings Team

OnlineFilings™ からの回答

2026年8月10日

Hi John,

Thanks for sharing your experience!

We’re glad you found the process easy to use overall. We’re sorry to hear you experienced a small issue with the missing information field and payment, but we appreciate your patience and feedback.

Wishing you all the best with your business!

- The Online Filings Team

OnlineFilings™ からの回答

2026年7月29日

Hi Adom,

Thank you for your great review!

We put a lot of thought into making the platform straightforward to use, so it’s great to know you found everything easy to work through.

We really appreciate you choosing Online Filings and would be happy to help again in the future.

- The Online Filings team

OnlineFilings™ からの回答

2026年7月29日

Hello,

Thank you for taking the time to leave us a review. It’s great to hear Hugo was able to step in and help when you needed it. We’ll make sure your kind feedback reaches him.

We really appreciate you choosing Online Filings and taking the time to share your experience.

- The Online Filings Team

OnlineFilings™ からの回答

2026年8月5日

Hello Mark,

Thank you for taking the time to leave a review. We're sorry to hear that your experience did not meet your expectations, and we appreciate you sharing your feedback.

From the information available to us, an order was placed through our Online Filings platform, but the information required to complete the application was not provided. We also sent reminder emails to help guide you through the remaining steps. As the required identity verification was not completed, we were unable to submit the filing to Companies House.

As an Authorised Corporate Service Provider (ACSP) registered with Companies House and supervised by HMRC for Anti-Money Laundering purposes, we are legally required to verify the identity of all directors and users before submitting filings on their behalf. These checks are a mandatory part of the process and ensure filings are made in line with the relevant regulations.

Online Filings is an independent service provider and is not affiliated with Companies House or GOV.UK. We provide a platform that helps businesses manage their company filing requirements, although customers are always free to file directly with Companies House if they prefer.

Regarding the £131 package you selected, this included both the Companies House filing fee and our Registered Office Address Service. This service allows a company to use our address as its registered office instead of a personal home address. When a company is dissolved, the registered office shown on the Companies House register remains part of the public record, meaning customers can keep their home address off the register. As Companies House records remain publicly accessible for up to 20 years after dissolution, many customers find this an important privacy benefit.

That said, we understand your concerns, and we can confirm that a refund has since been issued. We also value your comments, as they help us identify opportunities to improve both our processes and the experience we provide.

Thank you again for your feedback, Mark. We wish you all the best for the future.

– The Online Filings Team

OnlineFilings™ からの回答

2026年7月28日

Hi Roger,

We appreciate you sharing your experience with us.

We’re always aiming to provide a 5-star experience, so we’d love to understand what we could have done better to earn that final star. We’ve reached out to you via Trustpilot to see if you could share a little more about which parts of the process you found complicated. You’re also welcome to contact us directly at support@onlinefilings.co.uk if you’d like to elaborate further.

All product pages on our website include sections such as ‘How it works’, FAQs, and information about Online Filings. These are available to view before checkout and are there to give customers an idea of what is required once an order has been placed. Our team would also have been happy to help with any questions while you were completing your order.

We can see that your filing has since been submitted and accepted by Companies House, so we’re pleased that everything was ultimately completed successfully. We hope to hear from you with any further feedback.

Thanks again for your review!

- The Online Filings team

OnlineFilings™ からの回答

2026年7月28日 に更新

Hi Bill,

Thank you for taking the time to leave us a review and for sharing the details of your experience.

Based on the information provided in your review, we haven’t been able to locate the relevant order in our system. We’ve reached out to you via Trustpilot to request some additional information so we can look into this properly. We’d also appreciate any feedback on what we could have done differently to make this a 5-star experience. You’re also welcome to contact us directly at support@onlinefilings.co.uk.

Regarding the director verification, information about what is required to complete the verification is available on our landing page on our website before an order is placed, so customers can see what is needed before proceeding.

OnlineFilings is an Authorised Corporate Service Provider (ACSP) registered with Companies House and is supervised by HMRC for Anti-Money Laundering. We must verify the identity of all directors before any filing can be submitted through our platform. This ensures that every filing we process is compliant with UK law.

Thank you again for your review. We hope to hear from you so we can look into the matter further.

- The Online Filings team

OnlineFilings™ からの回答

2026年7月28日

Hi Andrew,

Thank you for taking the time to leave us a review.

We’re really pleased to hear we could make the process so easy for you, that's exactly what we aim for. We’d be happy to assist you again in the future whenever you need us!

- The Online Filings team

OnlineFilings™ からの回答

2026年7月27日

Hello Sean,

Thank you for taking the time to leave a review. We’re sorry to read about your experience and are concerned by the comments you’ve raised.

At present, we have not been able to identify your order from the information available in your review. We have contacted you via Trustpilot to request some additional details so we can investigate the matter fully.

For clarity, customers are able to review the information about the service and what is required before reaching the checkout stage. An order is only placed once a customer chooses to proceed through our website.

OnlineFilings is a private service provider and is not affiliated with Companies House or GOV.UK. We provide a software platform to help businesses manage their company requirements. Filing directly with Companies House or HMRC is always an option.

We hope the additional information requested through Trustpilot will allow us to locate the relevant order and look into the concerns raised.

- The Online Filings team

OnlineFilings™ からの回答

2026年7月27日

Hi Stephen,

Thank you for taking the time to leave us a review.

We’re pleased to hear you found the service efficient. We really appreciate your feedback and would be happy to help you again in the future!

- The Online Filings team