My solicitor Sana clearly didnt have any experience in the field shes working in. I felt sorry for her, out of her depth and stressed. Agree with the other review of her being poor at her job
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... もっと見る
企業が回答しました
Bardzo dobry kontakt z ekspertami, znają sie na rzeczy,nie obiecują a podają konkrety. Nie byłem pewien w mojej sprawie czy mam jakiekolwiek szanse na odszkodowanie,a jednak wszystko dobrze sie skończ... もっと見る
企業が回答しました
Hello, I've been a client of Optimal Solicitors for over two years. After an accident and complicated surgery, their lawyers are representing me and fighting to obtain compensation for me. Althoug... もっと見る
企業情報
当該企業による記述
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
連絡先
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, 英国
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
4.1
ほぼ満足
1266件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Optimal Solicitors からの回答
Thank you very much, Krzysztof, for your kind words and great review! We're really pleased to hear you were happy with our service. Your feedback means a lot to us and encourages us to keep delivering the highest standard of support. Wishing you all the best, and don’t hesitate to reach out if you ever need our help again!
Very good reliable Solicitors’s
Very good reliable Solicitors’s
Good communication and any problems they sort straight away
I’m highly recommend:)
2025年4月23日
Optimal Solicitors からの回答
Thank you so much for your kind words, Tomasz! 🌟
We’re really pleased to hear you found us reliable and easy to communicate with. It means a lot to know you’d recommend us — we’re always here to help whenever you need us.
Wishing you all the best,
The Optimal Solicitors Team
Compensation after hit by car
The Optimal Solution looked after my case from start to the end. All staff was really professional very nice and helpful. I really recommend this company. Thank you so much.
2025年4月8日
Optimal Solicitors からの回答
Thank you so much for your kind words and for placing your trust in us.
We know how life-changing and distressing being involved in an accident like this can be, and we’re truly glad we could support you throughout your recovery journey.
At Optimal Solicitors, helping injured clients get the compensation, care, and peace of mind they deserve is at the heart of everything we do. We’re grateful we could stand by your side and make a difficult time a little easier.
Wishing you continued strength and all the very best for the future💙
— The Optimal Solicitors Team
Excellent job, I would definitely recommend it
It took some time to finally get it done but the result was better than expected. Excellent job! I would definitely recommend it.
2025年3月25日
Optimal Solicitors からの回答
Thank you so much for your kind review!
We know that personal injury claims can sometimes take time, but we’re really pleased to hear the outcome exceeded your expectations. Your patience and trust throughout the process meant a lot to us.
It was our pleasure to help you get the result you deserved — and thank you for recommending us! Wishing you all the best moving forward 💙
— The Optimal Solicitors Team
Professional and quick costumer service…
Professional and quick costumer service from Zuzanna managed to get all the paperwork sorted very quickly.
Elzbieta
2025年4月3日
自発的なレビュー
Optimal Solicitors からの回答
Thank you so much for your kind words, Elzbieta!
We’re delighted to hear that you found our service professional and efficient. Zuzanna always goes the extra mile to support our clients, and we’re so pleased she could assist you promptly with your paperwork.
Wishing you all the best,
— The Optimal Solicitors Team
Bardzo profesjonalna a przy tym miła…
Bardzo profesjonalna a przy tym miła obsługa. Serdecznie dziękuję szczególnie pani Weronice. Bez jej pomocy i cierpliwości byłoby mi trudniej.
Serdecznie polecam
2025年4月4日
自発的なレビュー
Optimal Solicitors からの回答
Serdecznie dziękujemy za tak miłe słowa!
Cieszymy się, że nasza obsługa spełniła Pani oczekiwania, a szczególne podziękowania dla Pani Weroniki na pewno zostaną przekazane. Jej zaangażowanie, cierpliwość i profesjonalizm to coś, z czego jesteśmy bardzo dumni.
Życzymy wszystkiego dobrego i dziękujemy za polecenie!
— Zespół Optimal Solicitors 💙
I do not recommend using Optimal Solicitors
I do not recommend using Optimal Solicitors. In my opinion, they do not do everything they can for the benefit of their clients. Their communication is very poor – they do not respond to emails, and I have no idea what stage my case is at. I am starting to have serious concerns that I have been scammed because they completely stopped responding when they were supposed to receive my compensation. A lack of professionalism and reliability. I strongly advise against using their services!
2025年3月13日
自発的なレビュー
Optimal Solicitors からの回答
Thank you for sharing your feedback. We understand your concerns regarding the status of your compensation and our communication.
To clarify, your settlement was confirmed on 28th February, at which point we informed you through e-mail that payment from the opposing party is typically processed within 21 days, however, this process can sometimes extend up to six weeks. On 10th March, we provided you with a full breakdown of the compensation amount, including all calculations and deductions.
As a regulated law firm, any funds we receive from insurance companies are deposited into a dedicated client account. These funds can only be transferred directly to you, and we are legally required to process them in accordance with strict regulatory rules. If the payment has not yet been made, it means that the opposing party has not yet transferred the funds. We cannot hold or delay client funds, nor can we process them before they are received.
Please be patient and trust the process, as multiple parties are involved, including the opposing party, their legal representatives, and insurers. While we understand this can be frustrating, rest assured that as soon as we receive the payment, we will immediately transfer it to you.
We appreciate your patience, and if you have any further concerns, please feel free to contact us directly.
Best regards,
Optimal Solicitors
Very good communication when speaking…
Very good communication when speaking to Weronika about my incident at work. Very profesional and helpful and I reccomend to every one.
2025年3月7日
自発的なレビュー
Optimal Solicitors からの回答
Thank you for your kind words about Weronika and the support she provided after your workplace incident. Helping injured employees secure the justice and compensation they deserve is at the heart of what we do, so it means a great deal to hear that our communication and professionalism met your needs. We’re proud to stand beside clients like you and will keep working hard to make every step of the claims process clear, compassionate, and effective. If you—or anyone you know—ever need assistance after an accident at work, we’re here to help.
HIGHLY RECOMMENDED
I can say that, I'm very satisfied from the service provided. Very professional service and customer service also.
Very highly recommended to everyone.
2025年2月5日
自発的なレビュー
Optimal Solicitors からの回答
Thank you so much, Martin, for your fantastic review!
We’re delighted to hear that you were so satisfied with both our legal support and customer service. It means a lot to know you’d highly recommend us — we’ll be here if you ever need us again. Wishing you all the very best!
Not great service - not responded very rude receptionist
Good afternoon
Awful service - would not when she paid for polish service - We will be seeking refund for fully service
!!!!!
2025年1月13日
自発的なレビュー
Optimal Solicitors からの回答
Dear Mark,
Thank you for bringing this to our attention. Unfortunately, the reference number you have provided does not match our system, and we do not have any records of a client by your name or any payments made by you.
We are committed to providing excellent service to all our clients and would like the opportunity to investigate this matter further. To assist us, please provide the correct reference number and details that match our system. You can contact us directly at info@optimalsolicitors.com.
We also note that you have not yet responded to our previous request for more details. Without this information, we are unable to verify your concerns. However, we remain happy to assist if you can provide the necessary details.
Thank you for your understanding, and we look forward to resolving this matter should you reach out with the correct information.
Kind regards,
Optimal Solicitors
Excellent service
The solicitors have always amazing attitude towards the case and always had the support for me.
2025年1月7日
Optimal Solicitors からの回答
Dear Marjan,
Thank you so much for your kind words! We’re thrilled to hear that our team’s attitude and support made a positive difference in your case. Providing our clients with the highest level of care and dedication is always our top priority.
Your feedback means a lot to us, and we’re grateful for the opportunity to assist you. If there’s anything else we can help you with in the future, please don’t hesitate to reach out.
Kind regards,
Optimal Solicitors
Highly recommended to everyone who have…
Highly recommended to everyone who have had accidents at work.
They won the case and company paid compensation.
Well done.
Mrs Kozikowska and Mr Coupe are well knowledgeable people. I've been informed about every single aspect and stage.
Once again. Thank you
2025年1月2日
Optimal Solicitors からの回答
Dear Arek,
Thank you so much for your kind words and recommendation! We’re thrilled to hear that Ryszarda and Walter provided you with the support and knowledge you needed throughout your case. It’s wonderful to know you felt informed every step of the way and that we could help secure the compensation you deserved. Once again, thank you for trusting us.
Kind Regards
Optimal Solicitors
Wasn't helpful once I'd signed up
Wasn't helpful once I'd signed up. Wrong info given at first, I think the person i was assigned may have been new or inexperienced. Got sorted in the end, but no help was provided.
2024年11月28日
Optimal Solicitors からの回答
Thank you for your feedback, and we’re sorry to hear about your experience.
We take comments like this seriously, as providing consistent and helpful support throughout the entire process is something we’re committed to. While we’re glad to hear your matter was eventually resolved, we regret that you felt unsupported along the way. We’d welcome the opportunity to better understand what happened and how we can improve — please feel free to get in touch directly so we can look into this further.
Had a positive experience
Had a positive and excellent experience with Optimal Solicitors. Want to particularly recommend Shah Uddin who was incredibly professional and polite throughout the entire process. Everything was made clear and the process was efficient and concise.
2024年11月27日
Optimal Solicitors からの回答
Dear Anna,
Thank you for your wonderful feedback! We’re delighted to hear that you had a positive and excellent experience with Optimal Solicitors. Your kind words about Shah are greatly appreciated—he is indeed a valued member of our personal injury team, and we’re so glad his professionalism and clear communication stood out during your case.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out. Thank you for trusting us with your legal needs!
Kind regards,
Optimal Solicitors
Excellent service
Excellent service. I would recommend to anyone who was involved in car accident
2024年12月3日
Optimal Solicitors からの回答
Thank you, Natalia, for your kind words and recommendation! We’re so pleased to hear you were happy with the service. It means a lot to us that you’d recommend us to others. Thank you for trusting us to help!
Optimal Solicitors からの回答
Dear Mariana,
Thank you for your kind words! We’re so pleased to hear that you appreciated our assistance and collaboration. It’s always our goal to provide a supportive and seamless experience for our clients.
If you ever need further help, don’t hesitate to get in touch. Thank you for choosing Optimal Solicitors!
Kind regards,
Optimal Solicitors
Optimal Solicitors からの回答
Dear Stanislav,
Thank you for your fantastic feedback! Being called "The BEST solicitors" truly means the world to us. Your five-star review is greatly appreciated, and we’re delighted to have been able to assist you.
If you ever need further support, we’re always here to help. Thank you for choosing Optimal Solicitors!
Not this firm for compassionate approach!
My car broke down and I stopped on your car park. I asked if I could leave it there until the AA came (sub one hour). A member of your staff refused and told me to park it on Sainsbury's, despite me tearfully saying my car wouldn't get that far. She insisted, I set off, and it got stuck in the road 20 metres outside, and couldn't even be pushed out of the road. I hope you staff member feels really great about making an AA mechanic do the repair lying in the road instead of safely in your carpark, and turning away a crying person justifiably scared to move their car.
2024年11月7日
自発的なレビュー
Optimal Solicitors からの回答
Dear Olivia,
We are sorry to hear about the difficult situation you experienced.
Unfortunately, our car park is reserved exclusively for our staff and clients to ensure its availability and safety. While we understand the challenges you faced, we are unable to take responsibility for unsafe vehicles left on our premises. Additionally, we cannot allow repairs to be conducted on-site, as this poses health and safety risks, including potential spillage of oil or other fluids, and the danger of a mechanic working on the ground in a space used for client access and deliveries.
There are several alternative parking options in the area that can accommodate such situations, and mobile mechanics are insured to carry out repairs safely in those locations or can arrange for the car to be collected by the recovery truck if it is unsafe to carry on with the repairs.
We appreciate the frustration this must have caused and hope that everything was resolved promptly once your car was repaired. Thank you for sharing your feedback, and we wish you all the best moving forward.
Kind regards,
Optimal Solicitors
I found this company on the internet
I found this company on the internet. I called right away. A very nice lady asked for important information. An email with the next steps to take came very quickly. Very efficient communication.
2024年10月15日
自発的なレビュー
Optimal Solicitors からの回答
Dear Ewelina,
Thank you for sharing your experience! We’re delighted to hear that you found our communication efficient and helpful. It’s always our goal to make the process as smooth as possible for our clients. Thank you for choosing us!
Bardzo dobra firma pracują bardzo…
Bardzo dobra firma pracują bardzo dobrze i załatwią każdą sprawę.Bardzo, polecam a pani Rubina super fachowiec.
2024年10月7日
Optimal Solicitors からの回答
Serdecznie dziękujemy za Pana wspaniałą opinię!
Cieszymy się ogromnie, że mogliśmy pomóc Panu w uzyskaniu odszkodowania. To dla nas wielka radość słyszeć, że jest Pan zadowolony z naszych usług i że udało nam się pomyślnie załatwić Pana sprawę. Ciepłe słowa o pani Rubinie są dla nas szczególnie ważne – przekażemy jej Pana pochwały, na pewno sprawią jej wiele radości.
Jeśli w przyszłości będzie Pan potrzebował pomocy prawnej, jesteśmy zawsze do dyspozycji.
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