My solicitor Sana clearly didnt have any experience in the field shes working in. I felt sorry for her, out of her depth and stressed. Agree with the other review of her being poor at her job
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レビュアーのコメントを見てみましょう
Natalie, Nafeesa and Amanda provided great service without any major issues. All replied within the timescales, provided good updates and dealt with changes in circumstances efficiently. Compared to o... もっと見る
企業が回答しました
Bardzo dobry kontakt z ekspertami, znają sie na rzeczy,nie obiecują a podają konkrety. Nie byłem pewien w mojej sprawie czy mam jakiekolwiek szanse na odszkodowanie,a jednak wszystko dobrze sie skończ... もっと見る
企業が回答しました
Hello, I've been a client of Optimal Solicitors for over two years. After an accident and complicated surgery, their lawyers are representing me and fighting to obtain compensation for me. Althoug... もっと見る
企業情報
当該企業による記述
Optimal Solicitors is a modern, forward thinking and progressive law firm. We represent both private individuals and business clients, nationally and internationally. Excellent customer service and good sound legal advice are at the core of what we do. It's not every day that you instruct a solicitor, but if you do you need to know our team are there for you.
連絡先
3rd Floor Oakland House, Talbot Road, M16 0PQ, Manchester, 英国
- 01612507771
- info@optimalsolicitors.com
- optimalsolicitors.com
4.1
ほぼ満足
1266件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 50％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very professional job
2026年2月10日
Optimal Solicitors からの回答
Thank you for your review. We’re really pleased you were happy with the service and found everything professional. We appreciate your trust and support.
From the first contact
From the first contact, Optimal Solicitors were helpful and supportive, and easy to deal with. I felt confident my case was in good hands and wouldn’t hesitate to recommend them.
2026年2月6日
Optimal Solicitors からの回答
Thank you so much for taking the time to leave such a lovely review. We’re genuinely pleased to hear that from the very first contact you found our team helpful, supportive, and easy to deal with — that’s exactly the experience we aim to provide.
Feeling confident that your case is in good hands is incredibly important, so it means a great deal to us that we were able to give you that reassurance throughout the process. Your recommendation is a real compliment to the team, and we’re grateful for the trust you placed in us.
Thank you again for choosing Optimal Solicitors — we wish you all the very best going forward.
Osoba
Osoba, z którą prowadziłem rozmowe byla mila i uprzejma. Na tym etapie mojej sprawy jestem nastawiony pozytywnie .
2026年2月5日
Optimal Solicitors からの回答
Panie Dariuszu,
Serdecznie dziękujemy za miłe słowa i pozytywną opinię. Cieszymy się, że kontakt z naszym zespołem był dla Pana przyjemny już na tym wczesnym etapie sprawy. Jesteśmy gotowi wspierać Pana na każdym kolejnym kroku — w razie pytań, pozostajemy do dyspozycji.
Z wyrazami szacunku,
Zespół Optimal Solicitors
Client funds withheld without contractual justification
I am extremely dissatisfied with my experience with Optimal Solicitors.
Following the sale of my property, Optimal Solicitors held a service charge retention in their client account. The contract was clear that if audited accounts were not provided within 18 months, the retention could be released to me in full. That 18-month period expired, and no audited accounts were provided.
Despite this, Optimal Solicitors have refused to release my money.
Over a prolonged period, I repeatedly asked them to explain what contractual or legal authority they were relying on to continue holding my funds. They were unable to identify any clause in the contract, any statute, any regulation, or any case law that justified their position.
Instead, I was repeatedly told this was “standard practice”. No explanation was given as to how “practice” overrides the express wording of a contract. Requests for clarification were met with delay, deflection, or repetition of the same unsupported position.
During this time, I was also informed that their conveyancing department had closed, and my matter was being passed between teams. This internal restructuring appeared to cause further delay, but did not change their refusal to release funds they were holding on my behalf.
Even after raising a formal complaint and escalating the matter internally, the funds remain unreleased and no legal justification has yet been provided. I was ultimately left with no option but to escalate the matter to the Solicitors Regulation Authority.
This experience has been stressful, time-consuming, and deeply disappointing. I expected a regulated firm to act in accordance with the contract and to deal properly and transparently with client money. That did not happen.
Based on my experience, I would urge anyone considering using Optimal Solicitors to proceed with caution, particularly where client funds or retentions are involved.
2026年1月15日
自発的なレビュー
Optimal Solicitors からの回答
Thank you for taking the time to leave your review. We’re sorry to hear how frustrating and stressful this has felt.
We take any concerns relating to client funds and retentions very seriously. Your complaint was reviewed formally through our internal complaints procedure by our Compliance Officer, with reference to the contract and the agreed retention arrangement.
Once the long-stop period had passed, we contacted the buyer’s solicitors to confirm the position on their side as well. Following their confirmation that the relevant conditions had been met, the retained funds were released.
Because we have confidentiality obligations as a regulated firm, we can’t go into the full case-specific detail in a public forum. However, if there is anything you feel remains unclear after our final response, please reply to our complaints team and we will be happy to clarify within the appropriate channels.
I wholeheartedly advise against this…
I wholeheartedly advise against this company. There's practically no communication; I have to call or email to get any information! My client is a shah, and it's practically impossible to communicate with him! He doesn't respond to emails. Stay away from this company. Updated 04.03.2026 still no answer from this company!!!
2026年1月22日
自発的なレビュー
Optimal Solicitors からの回答
Thank you for taking the time to leave your review. We’re sorry to hear that you felt frustrated with the level of communication. We understand how important clear and timely updates are, especially when a case is ongoing.
Since your review was posted, we’re glad that you’ve been able to speak with the team and discuss the progress of the case and the next steps. We always aim to keep clients informed and to respond as promptly as possible, and we appreciate feedback where expectations haven’t been met.
If you have any further questions or feel you need additional clarification at any stage, please don’t hesitate to contact us.
The most stressful and disappointing…
The most stressful and disappointing legal experience I have ever had.
I regret ever instructing Optimal Solicitors. What should have been a straightforward personal injury claim turned into months of delays, poor communication, unanswered emails, and a complete lack of progress.
In fact, in eight months they achieved absolutely nothing. Not a single step forward. Nothing. Zilch. I was left to chase them constantly, and still nothing moved.
Important evidence wasn’t followed up properly, information went missing, and I was left without clear answers or direction. I expected professionalism — what I received instead was confusion, silence and avoidable delay after delay.
My case handler, Shah Uddin, eventually stopped responding altogether, even after multiple formal requests. This left my claim completely stuck and caused significant stress, frustration and disruption to my life.
Because of the way my case has been handled, I am now preparing legal action against Optimal Solicitors to recover the losses and damage caused by their delay and non-responsiveness. No client should ever find themselves in this position.
This entire experience has been deeply upsetting, unnecessarily stressful and professionally unacceptable. I would strongly advise anyone considering this firm to think very carefully. My experience has been nothing short of exhausting, costly and damaging.
Do not touch these.
2025年12月2日
自発的なレビュー
Optimal Solicitors からの回答
Panie Ryszardzie, dziękujemy za pozostawienie opinii. Cieszymy się, że docenił Pan dobrą obsługę oraz profesjonalne podejście do Pana sprawy. To dla nas bardzo ważne i motywujące. Pozdrawiamy serdecznie, Zespół Optimal Solicitors
Professionalism and top-notch service
Professionalism and top-notch service. I was kept informed about the progress of my case. This is the second time I have used Optimal Solicitors and I wholeheartedly recommend their services.
2025年10月10日
Optimal Solicitors からの回答
Thank you for your fantastic review!
We’re really pleased to hear that you felt well informed throughout your case and that you’ve chosen to use Optimal Solicitors again. That trust means a great deal to us.
Thank you for your recommendation and for returning to us — providing professional, clear, and reliable service is always our priority, and feedback like this is truly appreciated by the whole team.
Optimal Solicitors からの回答
Pani Agato, bardzo dziękujemy za tak miłą opinię. Cieszymy się, że doceniła Pani nasz kontakt, troskę i profesjonalne podejście. To dla nas ogromnie ważne. Pozdrawiamy serdecznie, Zespół Optimal Solicitors
Very poor communication between me and the whole companyme and…
Very poor communication between me and the lawyer and the whole firm – no answers to my questions, no replies to emails, no updates on the progress of the case. I do not recommend.
2025年10月1日
Optimal Solicitors からの回答
Thank you for your review. We’re sorry to hear about your experience — this isn’t the standard we aim to provide. We appreciate your feedback and will use it to improve our service going forward.
Awful service
Awful service, they have just added on a extra £500+ worth of fees to my account right before completion of my home, without any prior warning and part of the payment is due to incurred interest accrued since the start of the month - even though I’ve been chasing for completion for over a month now. Awful service and poor communication.
2025年9月23日
自発的なレビュー
Optimal Solicitors からの回答
Thank you for your review. We’re sorry to hear about your experience. However, we’re unable to find a client or case in our system matching the details provided. We’d appreciate it if you could check you’ve posted this on the correct page.
If you believe you are or were a client of Optimal Solicitors, please contact us with your case details so we can look into this properly and respond accordingly.
professionalism and dedication
I would highly recommend Stephanie Matthews. She was very helpful and provided excellent service. Her support and expertise were invaluable during the past few months.
2025年9月22日
Optimal Solicitors からの回答
Thank you for your kind recommendation ⭐⭐⭐⭐⭐
We’re delighted to hear about your positive experience with Stephanie. Her professionalism, dedication, and supportive approach are qualities we truly value, and it’s great to know her expertise made such a difference for you over the past few months.
Thank you for trusting Optimal Solicitors and for taking the time to share your feedback — it means a lot to us.
To be honest they were great from start…
To be honest they were great from start to finish if I had any queries I would either call or send an email and would get the answer withing hours.
Great personal.
2025年9月17日
Optimal Solicitors からの回答
Thank you so much for your review, Slawek
We’re really pleased to hear you had a great experience from start to finish. It’s especially nice to know that whenever you had a query, you were able to get a quick response — clear communication and being there when clients need us is so important to us.
Thanks again for your trust and kind words.
Useless and incompetent people
I truly recommended not to use this company. No contact, no feedback - you need to chase them to make sure your case will be look at. Pretending that they not getting emails, force you to sign documents "against advice" when they saying and advise you not to push case forward! Completely disappointment and a lot of nerves as they are completely useless. I could write much more but I don't want to waste more of my life time to deal with this company.
And yes, I'm sure I'm talking about right company. More than 6 months later they want to pretend they don't know what I'm talking about and remove my comment..
2025年7月21日
自発的なレビュー
Optimal Solicitors からの回答
Thank you for your review. We’re sorry to hear about your experience. However, we’re unable to find a client or case in our system matching the details provided. We’d appreciate it if you could check you’ve posted this on the correct page.
If you believe you are or were a client of Optimal Solicitors, please contact us with your case details so we can look into this properly and respond accordingly.
I am delighted to share my highly…
I am delighted to share my highly positive experience with Optimal Solicitors, particularly with Clara Burns, who represented me in a Family Court case. Clara was exceptional—professional, patient, and incredibly kind. Her approachable demeanor and deep understanding of my needs made the entire process smooth and stress-free. Thanks to her expertise, we achieved exactly the outcome I wanted. Clara is a truly talented young solicitor with a warm and professional presence.
I also want to extend my gratitude to Dominika Beza from the accounts team. Dominika was always thorough, communicative, and transparent about all payments, ensuring I was well-informed at every step. Her friendly and approachable nature made dealing with the financial aspects of my case a breeze.
I highly recommend Optimal Solicitors, especially Clara and Dominika, for their outstanding professionalism, kindness, and dedication to their clients. Thank you for making a challenging process so positive!
2025年9月5日
自発的なレビュー
Optimal Solicitors からの回答
Thank you so much for taking the time to share such a thoughtful and detailed review ⭐⭐⭐⭐⭐
We’re delighted to hear about your positive experience with Clara and Dominika. Clara’s professionalism, care, and dedication to understanding her clients’ needs are exactly what we strive for in our Family Law team, and it’s wonderful to know she helped make a challenging process feel smooth and stress-free.
We’re equally pleased to hear your kind words about Dominika. Clear communication, transparency, and approachability are so important when dealing with financial matters, and your feedback reflects the high standards she brings to her role.
Thank you for trusting Optimal Solicitors and for your recommendation. Supporting our clients with care, clarity, and compassion is at the heart of what we do, and feedback like this means a great deal to the whole team.
Pleasant and reliable cooperation
Pleasant and reliable cooperation. Ms. Zuzanna answered all the questions I had before starting our collaboration. Quick communication and complete professionalism from the very beginning. I wholeheartedly recommend her 100%.
2025年6月12日
自発的なレビュー
Optimal Solicitors からの回答
Dear Sebastian,
Thank you for the wonderful feedback! We’re delighted to hear that Zuzanna’s clear answers, quick communication, and professionalism made your experience so positive. Your wholehearted recommendation means a great deal to us. If you ever need assistance again, we’re here to help.
Excellent service!
2025年5月19日
Optimal Solicitors からの回答
Dear Michal,
Thank you for the great review! We’re glad our service met your expectations and helped with your personal injury claim. If you ever need anything else, we’re here for you.
Wishing you all the best,
The Optimal Solicitors Team
very nice and professional service
2025年5月16日
Optimal Solicitors からの回答
Thank you for your kind words and for taking the time to leave a review. We’re delighted our service met your expectations, and we remain committed to providing the same professional care whenever you need us in the future.
Extremely professionally
We have consistently found Optimal Solicitors to be an exceptionally professional and highly responsive firm. Their team demonstrates a strong commitment to client service, with prompt response times and efficient handling of all queries.
They are diligent in their communication, ensuring that all correspondence — whether with us or opposing parties — is handled with clarity, precision, and professionalism. Matters are actioned without delay, and updates are consistently provided in a timely and transparent manner.
Their attention to detail, proactive approach, and unwavering dedication to achieving the best possible outcomes make them a trusted and valued partner. It's clear they place great importance on maintaining high standards of legal service and client care.
2025年5月13日
Optimal Solicitors からの回答
Thank you for such generous words. Knowing that our diligence, clear communication, and quick turn-around have earned your trust means more to us than we can say. Every member of our team is driven by the belief that clients deserve both expertise and genuine care, and your feedback tells us we’re on the right path. We’re grateful for the opportunity to partner with you and will keep giving our very best—today and in every matter that follows.
Wishing you all the best,
The Optimal Solicitors Team
Przestrzegam przed podpisaniem umowy z…
Przestrzegam przed podpisaniem umowy z tą firmą . Sprawa o odszkodowanie za wypadek trwala ponad 4 lata pomimo , ze sprawca odrazu przyznal sie do winy . Firma optimal co pol roku zmieniala prawnika prowadzacego sprawę i kazdy nowo prowadzący żądał tych samych dokumentów i zaświedczeń . Teraz kiedy firma ubezpieczeniowa sprawcy wyplaciła odszkodowanie to Optimal nie chce przekazac pieniędzy osobie , którą reprezentuje firma optimal . Krotko mowiąc firma otrzymala pieniadze za odszkodowanie ale nie chce wyplacic osobie poszkodowanej .
2025年5月12日
自発的なレビュー
Optimal Solicitors からの回答
Szanowny Panie Tomaszu,
Dziękujemy za podzielenie się swoją opinią. Bardzo nam przykro, że ma Pan poczucie, iż przebieg sprawy i wypłata odszkodowania nie spełniły oczekiwań. Chcielibyśmy wyjaśnić wszystkie wątpliwości jak najszybciej, jednak na podstawie dostępnych informacji nie możemy zidentyfikować tej konkretnej sprawy w naszym systemie.
Pragniemy podkreślić, że każde odszkodowanie otrzymane od strony przeciwnej trafia najpierw na wyodrębniony rachunek powierniczy klienta (tzw. client account). Jest to konto ściśle regulowane przez Solicitors Regulation Authority, corocznie poddawane niezależnemu audytowi. Zgodnie z przepisami środki muszą być przekazywane klientowi niezwłocznie po zaksięgowaniu i tak też postępujemy. Dlatego zakładamy, że może tu chodzić o inne nieporozumienie, które chętnie wyjaśnimy.
Uprzejmie prosimy o kontakt pod adresem info@optimalsolicitors.com lub telefonicznie pod numerem 0161 250 7771, abyśmy mogli zweryfikować szczegóły i niezwłocznie rozwiązać problem.
Z góry dziękujemy za możliwość wyjaśnienia sprawy.
Z poważaniem,
Zespół Optimal Solicitors
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