Oyster Properties レビュー 

Oyster Properties からの回答

2025年12月15日

Dear Rakesh Prajapati,

Thank you so much for your detailed and wonderful 5-star review! We are truly grateful for your kind words and are delighted to hear about your positive experiences with Oyster Properties.

Het will be very pleased to know that his dedication, responsiveness, and supportive approach made your viewing experience clear and stress-free. His professionalism and commitment to clients are qualities we greatly value.

We are also thrilled to hear such positive feedback about Gemma. Her proactive approach, clear communication, and efficiency during the tenancy agreement process are something we’re very proud of, and it’s great to know she helped make everything run smoothly for you.

Thank you again for your trust and appreciation of the entire team. Your recommendation means a great deal to us!

Thank you for the 5-star rating, Rajesh!
We truly appreciate you taking the time to review Oyster Properties. It’s been a pleasure assisting you, and we are always here whenever you need us in the future.

Best regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年12月15日

Dear Georgeta-Mihaela Gaman,

We are very sorry for the inconvenience and frustration caused by the cancellation of your viewing. We completely understand how disappointing this must have been, especially as you had already arrived at the property. This is not the level of service we aim to provide.

While mistakes can occasionally occur, we agree that communication should have been handled much better in this instance. Your feedback has been shared with the team so we can review what went wrong and ensure clearer and more timely communication moving forward.

We appreciate you bringing this to our attention and sincerely apologize for the impact this had on your experience.

Kind regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年9月4日

Dear Linda Brown,

First and foremost, please accept our sincere apologies for the frustrating experience you have encountered. Your feedback is extremely important to us, and we want to assure you that we take these matters very seriously.

Following our investigation, my colleague Gemma responded to your offer yesterday and, regrettably, advised that the landlord personally reviews all tenant profiles. Unfortunately, the landlord has since chosen to proceed with another prospective tenant for the property.

We are a legitimate business that values our customers, and in this instance, we clearly fell short of the high standards we set for ourselves. Your experience is not reflective of the service we strive to provide, and we are committed to doing better going forward.

Thank you once again for bringing this to our attention. We sincerely hope for the opportunity to restore your trust.

Kind regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月24日

Dear Lukha,

We truly appreciate you taking the time to share your kind feedback. It has been a pleasure working with you over the years, and we are so pleased to hear that you have found the experience smooth and hassle-free.
We always strive to keep things simple and straightforward, so it’s wonderful to know that this has come through in your experience with us.
As always, we are here if you ever need anything.

Best regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月24日

Dear Butnariu Marian Ionut,

Thank you for taking the time to share your concerns. We value your four years as a tenant and your consistent payment history.
We understand your frustration regarding the window damage assessment. Issues involving spontaneous glass breakage can have various causes, including weather conditions, building settlement, or age-related wear, and we recognize these should be properly investigated.
We apologize that an on-site inspection was not conducted promptly, as this is typically our standard procedure for damage assessments. Every situation deserves proper evaluation before determining responsibility.
We would like to revisit this matter with you directly. Please contact our office at 0208 951 5558 or email us at compliance@oyster-properties.co.uk with your property address and current contact details so we can keep this matter prioritized and monitored closely.
We are committed to treating all our long-term tenants fairly and finding a reasonable resolution.

Best regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月14日

Hi Sonali,

Fifteen years is no small milestone, and knowing we have had the privilege of supporting you throughout this journey truly means the world to us.

Building long-term relationships like yours is at the heart of what we do, and it’s been a pleasure having you as such a valued part of the Oyster Properties family.

Thank you for your continued trust—we are always here whenever you need us.

Warm regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月11日

Hi Shashi Shah,

Thank you so much for this wonderful review and for your continued trust in Oyster Properties over the past ten years! It's truly rewarding to hear such positive feedback from a long-standing client like yourself.

We are delighted that you are satisfied with our management of your three properties and our ability to negotiate competitive market rentals when sourcing new tenants. Your confidence in our rental management process, from securing tenants to prompt banking of rental receipts, reflects the professional standards we strive to maintain for all our landlords.

Building lasting relationships with property owners like yourself is at the heart of what we do. Your loyalty over more than a decade speaks volumes, and we're honored to have earned your trust and recommendation.

Thank you for choosing Oyster Properties as your property management partner. We look forward to continuing to serve you and your properties with the same dedication and professionalism for many years to come.

Warm regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月11日

Hi Kuan,

Thank you so much for this heartfelt review!
We are truly touched by your kind words and so pleased that you have had such a positive experience with our team.

It is wonderful to hear that Kumar and Sarju at our Arnos Grove office provided you with the patient, professional service you deserved. We believe in taking the time to answer all our clients' questions thoroughly, so we're delighted they made you feel supported throughout the process.

We are particularly moved to hear about how our team went above and beyond to help you with the challenging situation involving your previous tenants, even though they were not originally placed by us. This reflects the genuine care and integrity that we try to bring to all our client relationships – we believe in doing what's right, not just what's required.

Your gratitude means the world to us, and we are honored that you chose to trust Oyster Property with your letting needs. Thank you for recognizing our commitment to fair pricing and reliable service.

We look forward to continuing to provide you with the trustworthy, professional property management you deserve.

Warmest regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月11日

Hi H. Faldu,

Thank you so much for this fantastic review! As a portfolio landlord, your endorsement means a great deal to us, and we are thrilled to hear that our comprehensive management service is meeting your expectations.

We are delighted that you have found our team to be friendly, efficient, and committed to putting your interests first – from tenant sourcing through to day-to-day property management. Building that trust with our landlords, especially those with multiple properties like yourself, is something we take great pride in.
Your willingness to recommend Oyster Properties to your friends and family is the highest compliment we could receive. Word-of-mouth recommendations from satisfied clients like yourself are incredibly valuable to us, and we truly appreciate your confidence in our services.
Thank you for choosing Oyster Properties to manage your portfolio. We are committed to maintaining the high standards of service that have earned your trust, and we look forward to continuing our successful partnership.

Best regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月11日

Hi A Guy,

Thank you so much for this wonderful review!
We are indeed delighted to hear that you have had such a positive experience with Oyster Properties.
Your feedback about our prompt communication and quick, professional issue resolution is exactly what we strive for with every client. We understand how important it is to address concerns efficiently and keep our clients well-informed throughout the process.
We truly appreciate your recommendation – it means a lot to know that our service has met your expectations and that you'd be happy to refer others to us.
Thank you for choosing Oyster Properties, and please do not hesitate to reach out if you need any assistance in the future.

Best regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月11日

Dear Nazanin Kazemi,

Thank you for your feedback. We are genuinely sorry to hear that your experience with us did not meet your expectations, and I appreciate you taking the time to share your concerns.
We understand how stressful and disappointing it must have been to have your tenancy application withdrawn, especially so close to your intended move-in date. However, I would like to clarify a few key points regarding the process.
From the outset, our negotiator made it clear that your offer was conditional and subject to the landlord’s final approval. Throughout the negotiations—where offers and terms were going back and forth—we provided timely updates via email in writing, particularly when the negotiator was not immediately available by phone due to other appointments or viewings.
Unfortunately, despite initial interest, the landlord ultimately decided not to proceed with your application and formally instructed us to cancel the offer. While this outcome was beyond our control, we acted as promptly and transparently as possible in communicating the landlord’s decision to you.
We always aim to provide a professional and respectful service to all applicants, and I’m sorry to hear that you felt let down in this instance. Your feedback has been taken seriously and will be used as part of our ongoing efforts to improve communication and client experience.
If you would like to discuss this further, please don’t hesitate to get in touch.

Best regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年6月26日

Dear Jignesh Pithadia,

Thank you for sharing your feedback. We wouldd like to address the concerns you have raised about your tenancy experience.
Your tenancy was managed according to the agreed terms and all applicable legal requirements. We maintain detailed records showing that maintenance requests were logged and addressed promptly, with appropriate contractors engaged as needed. We appreciate your acknowledgment that the landlord was cooperative throughout your tenancy.
The actions you have referenced were carried out following the landlord's specific instructions, as is standard practice in property management. Regular inspections are a legal requirement that we must fulfill to ensure compliance and safety standards, as outlined in your tenancy agreement.
Regarding property viewings, we strive to maintain high standards of punctuality and professionalism. We encourage tenants to report any concerns at the time they occur so we can address them immediately.
We value all tenant feedback as it helps us continually improve our services. We remain committed to managing all properties fairly, professionally, and in full compliance with our legal obligations.
If you have any specific concerns you would like to discuss further, please do not hesitate to contact us directly.

Best regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年6月24日

Hi Zeeshan Ullah,

Thank you for taking the time to share your feedback. We sincerely apologize that your experience with Oyster Properties did not meet the high standards we strive to maintain, and we're genuinely sorry to hear about the challenges you faced during your tenancy.
The issues you've raised - particularly the delayed response to the water leak, maintenance concerns, and the handling of your end-of-tenancy inspection - are not reflective of the service we aim to provide. We take full responsibility for these shortcomings and understand how frustrating this must have been, especially as someone new to London who was relying on our support.
We would very much like the opportunity to discuss your experience in detail and work toward a resolution. Please contact us directly at 0208 951 5558 so we can review your case thoroughly with our team, including Bhanu and our maintenance department.
Your feedback is invaluable in helping us improve our services, and we are committed to ensuring that future tenants receive the professional, responsive service they deserve.
We hope you'll give us the chance to make this right.

Kind regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月11日

Dear Cengiz Kok,

Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your disappointing experience and understand your frustration with the outcome of your property offer.

We take all feedback seriously, and your concerns about our service are important to us. We would very much like the opportunity to discuss this matter with you directly to better understand what happened and address your concerns properly.

At Oyster Properties, we are committed to treating all clients fairly and professionally, regardless of background. If you feel this standard was not met in your case, we want to make it right.

Please contact our office directly so we can investigate this matter thoroughly and provide you with a full explanation of the circumstances surrounding your offer.

We appreciate you bringing this to our attention and hope to have the chance to restore your confidence in our services.

Kind regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年4月23日

Hi,
Thank you for sharing your feedback with us. We’re truly sorry to hear that your experience did not meet your expectations.

It seems there may have been some miscommunication regarding your appointment. We follow a structured process for property viewings, which includes specific time slots within block viewings for fairly interest. We send confirmations via SMS and follow up with calls to ensure clarity. Unfortunately, it seems these efforts did not fully address your concerns this time.

We also understand your frustration with the phone interaction, and we want to reassure you that all our staff are trained to provide clear, courteous, and professional service. We are committed to improving communication, and we’ll be reviewing this to ensure a better experience in the future.

Your feedback is truly valuable to us, and we would appreciate the opportunity to discuss this further. Please don’t hesitate to contact us directly if you’d like to continue the conversation.

Best regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年4月16日

Dear Gita,
We’re sorry to hear that your experience with the tenancy caused such distress. Your feedback is important to us, and we understand the emotional toll that difficult tenant situations can take.

That said, we would like to respectfully clarify that your agreement with us was a Let Only service. This means the responsibility for tenant management—including rent increases, inspections, communication, and maintenance—sat entirely with the landlord.

Despite this, we did everything we could to assist—well beyond what’s typical in such arrangements. Notices were served upon your request, and our team, including Minal, made efforts to help where we could. You were advised to lodge a formal complaint not to deflect, but to ensure a fair and thorough process.

We’re sorry you feel let down and are happy to respond further through the appropriate channel.

Best regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月11日

Dear Mehul Shah,

Thank you so much for this wonderful review! We're absolutely delighted to hear about your positive experience with Zisha and our team.
It's fantastic to know that Zisha provided you with the professional, patient, and accommodating service you deserved throughout your property journey. We understand that finding the right property can sometimes take time, and we're pleased that Zisha kept you well-informed at every step of the process.
Your recognition of her dedication to follow-ups and viewing requests means a lot to us. We'll be sure to pass along your kind words to Zisha – feedback like yours truly motivates our team to continue delivering excellent service.
Thank you for choosing Oyster Properties, and we are thrilled that we could help you with your property needs. Well done to you too for your patience throughout the process!

Warm regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月11日

Dear Nehal Shah,

Thank you so much for this wonderful review! We are absolutely delighted to hear about your positive experience with Zisha and our team.
It's fantastic to know that Zisha provided you with the professional, patient, and accommodating service you deserved throughout your property journey. We understand that finding the right property can sometimes take time, and we're pleased that Zisha kept you well-informed at every step of the process.
Your recognition of her dedication to follow-ups and viewing requests means a lot to us. We'll be sure to pass along your kind words to Zisha – feedback like yours truly motivates our team to continue delivering excellent service.
Thank you for choosing Oyster Properties, and we are thrilled that we could help you with your property needs. Well done to you too for your patience throughout the process!

Best regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年7月11日

Dear Omair Ali,

Thank you for taking the time to share your feedback.
We are genuinely sorry to hear about your disappointing experience over the past two years. The issues you’ve raised—such as support tickets being closed without resolution, unhelpful communication, and inconsistent service—are deeply concerning and fall short of the standards we are committed to upholding.

Please accept our sincere apologies for the frustration this has caused. We take your concerns seriously and would welcome the opportunity to review the matters in more detail. If you are open to it, we kindly ask that you contact our office directly so we can investigate your case further and ensure appropriate steps are taken to resolve any outstanding issues.

Your feedback is invaluable and helps us improve the way we serve all of our tenants. We are committed to delivering professional, responsive, and reliable service, and we hope to have the chance to restore your confidence in our team.
Thank you once again for bringing this to our attention.

Kind regards,
The Oyster Properties Team

Oyster Properties からの回答

2025年2月17日

Thank you for your kind words! We truly appreciate your recommendation and are delighted to have been of assistance. If you ever need anything in the future, please don’t hesitate to reach out!