Pedro Miralles レビュー 81

Compré unas botas de piel que se han pelado completamente.
He escrito a la marca para que me den una solución y no lo hacen. Unas botas con 2 puestas totalmente inservibles.
Mucha marca y precios muy caros y calidad pésima no vuelvo a comprar nada de esta marca

Empresa poco seria. Necesito un cambio de número ya que el que me enviaron es pequeño y no te ofrecen posibilidad de hacerlo, para ello,debo hacer un nuevo pedido con lo cual pierdes el precio de la promoción . Soy una persona que ya he comprado otros artículos de la marca,pero que sin duda no volveré a comprar nada de esta firma. Creo que no tienen en cuenta para nada el servicio al cliente que es pésimo. NO RECOMENDARÉ A NADIE MAS

Please avoid buying from Pedro Miralles if you are based in London UK. I started buying from this company two years ago with no issues. But I made a purchase in late August this year and the shoes arrived in September. The order was over £200 and I paid almost £100 to get it delivered by UPS. I was in a state of dilemma because my sister's birthday was approaching and I just paid. Please avoid and buy from other companies who would not charge you ridiculously after you have made your purchase. This company is so deceitful and did not state on their website the huge cost of shipping to United Kingdom
Avoid avoid avoid!

Sandalias que no hay quien se las ponga, el diseño bonito pero son lo mas incomodo que puedes comprar. Adquirí el modelo Montpelier de Pedro Miralles y no hay quien aguante más de 5 minutos con eso puesto en los pies. Cuando pagas ya un dinero por una sandalia supuestamente de piel esperas algo mejor. No recomendaría para nada comprar por lo menos este modelo. Apostaría por otras marcas desde luego. No volveré a comprar nada de su marca porque he tirado el dinero a la basura directamente, una decepción ya que pensaba que eran zapatos de calidad y venden su nombre nada más. Una pena de calzado.

Unas sandalias nuevas inservibles del daño que hace la pulsera que no es elástica en el empeine. Es un error garrafal de diseño. Dudo que nadie pueda usar este modelo de calzado. La marca, por supuesto, no se hace responsable de comercializar productos inservibles.

Mis sandalias rojas, se han desintegrado literalmente , en la graduación de mi hija , al salir de mi coche , primero la derecha y luego la izquierda , tuve que ir descalza para no perderme la graduación y era la segunda vez que me las ponía ...cuando las lleve a la tienda , las vendedoras fliparon y me dijeron que jamás habían visto nada igual , pero la marca ha dicho que como no tenía el ticket, que nada podían hacer . Caros y pésimos , he puesto una reclamación , a la OMIC.

Totalmente deacuerdo con todo lo leido. No se hacen responsables de nada y cuando confias en una marca de ese precio para un evento deben responder ya que son ellos quien envian el zapato defectuoso. Tras enviar las fotos ni responden y te tienes que buscar la vida tu mismo.Porque tienes que pagar encima por la devolución. NUNCA MAS. No vuelvo a comprar y no lo recomiendo

Un 0. Confías en una marca para un evento importante y te envían el calzado en mal estado. La solución que aportan es que pagues más dinero por unas sandalias similares o que recojan el producto para valorar el daño a pesar de haber enviado fotos con el defecto. Muy desconecta, no lo recomiendo en absoluto. Y además no

Ich habe Schuh für 160,-€ bestellt. Schuh passt nicht. Die Retoure kostet 5,-€ Online Bearbeitungsgebühr,
Die Kosten der Retoure muß ich komplett selbst bezahlen, von Deutschland nach ALICANTE sind das mit Nachweis 18,-€.
Somit 23,-€ Kosten zusätzlich für einen nicht passenden Schuh. Ich habe noch nicht einmal eine Antwort Mail bekommen.....allerdings ist das Geld von der Kreditkarte bereits abgebucht. Mal sehen ob ich das Geld auch wieder bekomme.
Niemals mehr bestelle ich nochmal!!@

Atención al cliente nula. Si tienes un problema con su producto no te contestan ni al wasp ni email

Al devolver el producto te cobran 5 euros que no te advierten con antelación.

He comprado unos tacones que han tardado 1día en llegarme, genial en ese sentido. Ahora bien, la calidad de los zapatos es pésima, parece que los ha hecho mi primo de 5 años. Están descosidos por varios lados y mal pegados por otros. He hecho fotos nada más abrir el paquete porque no me esperaba tal decepción. No los recomiendo, 125€ de tacones que no los merecen en absoluto. Muy descontenta con el producto y la marca.

Compro mucho on line y me encanta el calzado de Pedro Miralles, pero hice dos pedidos de las mismas botas, hace unos días, en días distintos. El caso es que solicite la devolución de uno de los pedidos(dentro del plazo) y me ha llegado la devolución del otro, porque resulta que cada caja lleva un código distinto, siendo el mismo modelo de bota. Eso no me había pasado nunca. Lo que quiero advertir al resto de personas es que en esta empresa cada caja lleva un código distinto siendo el mismo modelo de zapatos. Así que a la hora de solicitar una devolución, tenéis que comprobar que la etiqueta de devolución es la misma que el código de la caja que vais a devolver, sobretodo si una lleva descuento y la otra no, o si unas botas estan mejor que las otras, que en mi caso unas estaban rozadas, por cierto.
Además que por gastos de envío te cobran 5€.
He llamado para que me dieran una solución y no ha habido manera. Muy muy decepcionada siendo una empresa que me gusta.

Me gusta mucho su calzado. Lo único que no entiendo es por qué te ofrecen la opción online de avisarte cuando no queda tu número si no llega nunca. He llamado, en dos ocasiones para informarme y resulta que no reponen. Sería mejor que no ofrezcan la opción para no esperar en vano.

Unfortunately, I had a really bad experience with this shoes company. They said free delivery to UK but they don't tell you that the shoes carry the taxes, which they don't pay and you have to pay for them, whether you keep the shoes or not.

On top of that, they say that delivery is in 5 days, but it's been 10 days and they have not arrived yet.

When you call them, they say 'review our terms and conditions' - internal policies. And that's it. No-one helps you or try keeps you as a client. I honestly do not recommend them.

Its a shame.

I have made a terrible choice and purchased a pair of shoes from the pedro miralles. Never ever again!

On a positive note, the shoes arrived and they looked similar to the pictures and the size was right. Unfortunately during first wear they fell apart. I am not sure if I received a faulty item or this is a general problem with their quality but I was shocked.

I wore the shoes indoors. This embarrassing thing happened while I was walking in the office. Yup! Indoors, walking, first time ever put them on - the leather broke and I was left shoe-less. I wear high heels every single day and have never experienced anything like this. And its not a quality I would expect even if it were shoes 1/10th of the price.

And although hugely disappointed I had trust in the company and tried to contact their customer service. After a month of me chasing them I can safely say that the one thing worse than the shoe quality is their customer representative team. This was just crazy. Cannot believe this company is still in business. I received absolutely no help on the matter but many many false promises.

This is a summary of me trying to get some support on the matter:
1. I submitted a complaint via pedro miralles website (as return option on the website was not working) form referring to order number and explaining the unacceptable quality issue with the new product (I believe the date was 22nd Sep) - no reply received from Pedro Miralles
2. Second complaint by e-mail - 25th Sep - no reply received from Pedro Miralles
3. Phone call where again explaining the situation and referencing the order number I was promised by customer service representative I will receive e-mail reply immediately - phone call was 28th Sep - no one followed up from Pedro Miralles
4.Second phone call, again explaining the situation to another customer service representative. After insisting they claimed they cannot see my e-mail or any reference on the complaint in the system. During the call the same original mail was forwarded to Mila and the shop e-mail address again. Representative confirmed they received my e-mail and the photo of the quality issue during the call and I was promised again it would be followed up on immediately. After that representative hung up the call on me while I was speaking. This was on Oct 1st and still no follow up from Pedro Miralles.
5. Oct 4th - sent another e-mail asking for assistance on the matter. Received a reply from Pedro Miralles offering they will send someone to pick up the shoes/repair them and return back to me. After another e-mail trying to confirm if I understood correctly I agreed (Oct 7th) to have the shoes picked up and repaired and shared the address and possible days and time of pick up along with my phone number. Due to severe quality concerns (shoe literally fell apart with first use, during walking indoors) the repair is definitely not a great option but I was willing to accept. If the repair actually happened I can only hope the shoes will not fall apart next time I wear them. I would not feel confident going anywhere with them without having another pair of shoes as a back up. When they broke first time it was not possible to walk in them at all.
6. Although agreed on not an attractive option there was no confirmation on my e-mail. I waited a fair amount of time - from Oct 7th to Oct 17th to follow up on the matter. I gave another call to Pedro Miralles. After explaining to the customer representative I was told there is no record of my order in the system. After some more time the representative informed me that she did find my e-mail. And then she asked me to send a photo of the issue. The photo I have shared on 25th Sep and on several occasions post that. At this moment I have lost the last trace of trust and good will towards the company. And have asked for a full refund. Have also offered that post the refund I am willing to send back the shoes. However due to complete loss of trust I am no longer ok to send the shoes anywhere without any guarantee I will see the shoes or my money back. Representative promised a follow up same day by e-mail.
7. I have only received a follow up phone call a day after (Oct 18) inconveniently during my working hours. Where another representative insisted it is not possible to refund the money but they can be taken for repair. This is what I did agree on Oct 7th, however Pedro Miralles did not organize the pickup. I am sure no one from Pedro Miralles would ever come back if I did not call again on Oct 17. I also don't believe if shoes were picked up and "repaired" they would come back to me. And if they would, I have no trust they would not fall apart again. Representative called me twice on Oct 17. With no new information, really not sure what the point was of the other call.