Pendlevillagefurniture レビュー 

Pendlevillagefurniture からの回答

2025年10月7日

Dear Michael,

Thank you for taking the time to share your feedback. We are truly sorry to read of your disappointment and for the poor delivery experience you had. We would like to address each of the points you’ve raised:

‘Order was delayed, apparently on back order’ – At the time of ordering, the dining bench set was clearly shown to have several weeks’ dispatch time. Within 10 days of placing your order, we also informed you that the shipment from our supplier had been delayed slightly, so you were kept updated on the revised timeline.

2–5. Delivery delays, cancellations, split delivery, and damage – These issues were all down to the courier company. Unfortunately, once items leave our warehouse, we are reliant on them to deliver on schedule and in good condition. That said, we take responsibility for who we partner with, and based on your experience (and others), we have taken steps to no longer use this courier service.

‘Quick to blame the courier… expected more urgency’ – The problems you encountered were directly caused by the courier’s handling, which is why they were the focus of our explanation. If by urgency you mean not being able to reach us at the weekend, our office hours are clearly stated, and while we cannot respond outside of these, you always received a reply via email and phone as soon as we reopened.

Finally, although you decided to keep the bench with a small tear to the back which wouldn't be on show, we recognised the unacceptable service you endured and issued a £200 goodwill refund. We are disappointed this was not mentioned in your review, as we believe it demonstrated our effort to make things right despite circumstances outside our control.

We are truly sorry for the frustration caused. While we regret that your experience did not reflect the high standards we aim to deliver, please know that your feedback has been taken seriously, and changes have already been made to improve future service.

Kind regards,
Katy

Pendlevillagefurniture からの回答

2025年9月29日

Thank you so much for your 5-star review! We’re delighted to hear you’re happy with your new Cerutti Grey Ceramic Dining Table and that you found it to be great value. We really appreciate your feedback and hope you enjoy your table for many years to come.
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2025年9月29日

Thank you for your 5-star review! We’re so pleased to hear you’re happy with the price and prompt delivery of your new leather swivel chair and footstool. We hope you enjoy many comfortable moments with your purchase, and we really appreciate your feedback.
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2025年9月25日

Thank you so much for your fantastic 5-star review! We’re absolutely delighted to hear that you had such a positive experience from browsing through to delivery, and even more so that your new chair has exceeded your expectations. It’s wonderful to know that the style, comfort, and quality have made it one of the very best pieces of furniture you’ve ever bought. Your kind words mean a lot to us, and we hope you enjoy your chair for many years to come!
Kind Regards
Katy

Pendlevillagefurniture からの回答

2025年9月22日

Thank you so much for your fantastic 5-star review! We’re delighted to hear that you love your new piece of furniture. It’s wonderful to know that Katy’s customer service made such a positive impression – we’ll be sure to share your kind words with her. We pride ourselves on offering both quality products and friendly, approachable service, so it’s lovely to hear this reflected in your experience.
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2025年9月18日

Thank you so much for your 5-star review! We’re delighted to hear that you found our website easy to order from and that the communication and delivery timescales met your expectations. Your feedback means a lot to us, and we’re so pleased you had a smooth and positive experience. We hope you enjoy your new rug!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2025年9月4日

Thank you so much for your 5-star review! We’re thrilled to hear that everything from ordering online through to delivery was a first-class experience for you. It’s great to know our team’s flexibility and service, along with the quality of the product, made the whole process so positive. Your feedback means a lot to us, and we hope you enjoy your Tetrad Armchair for many years to come.
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2025年9月2日

Thank you for your kind review! We’re so pleased to hear you’re very happy with your product and that you found our service and choice excellent. We’re sorry for the misunderstanding around delivery timescales, and we’ll certainly take this on board to improve communication from our supplier going forward. It’s wonderful to know you would shop with us again, and we look forward to helping you with your next purchase.
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2025年8月28日

Thank you for your 5-star review! We’re so pleased to hear you found our prices great, with no hidden charges, and that the delivery team’s thoughtful assembly made a difference. Your feedback means a lot to us, and we hope you enjoy your new furniture for many years to come!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2025年8月28日

Thank you so much for taking the time to leave such a wonderful and detailed review! We’re delighted to hear that Jonny was able to guide you through the options and help you find the perfect reclining settee for your space. It’s great to know his professionalism, product knowledge, and friendly service made such a positive impression, and we’ll be sure to pass your kind words on to him. We’re so pleased you enjoyed the experience, and we look forward to delivering your new furniture soon. Thank you again for recommending us – it really means a lot!
Kind Regards
Katy

Pendlevillagefurniture からの回答

2025年8月26日

Hi Imran,
We’re sorry to hear that you’re disappointed. To clarify, when an item arrives with a clear defect at delivery or during assembly (for example, a handle that cannot be fitted properly), this is treated as a defective part and replaced immediately — separate from warranty cover. In your case, the handles were fitted at assembly and only reported as loose after 8 months of use. If the pre-drilled holes were not secure from the start, this should have been raised at assembly so it could be rectified at that time. Leaving it for several months allowed the problem to worsen, which is why the manufacturer does not class it as a defect or warranty issue. The fact that the other handles in your set remain perfectly secure confirms this is not a design fault.

Regarding the bedside surface, the manufacturer’s care instructions are very clear: cleaning should be done with a damp cloth only. The use of spray-and-wipe cleaners and sponges can allow moisture to seep into the board, which leads to lifting. This type of damage is not classed as a manufacturing fault. For transparency, we even offered a replacement top on a chargeable basis, despite panels not normally being available individually.

Rauch is a renowned German manufacturer whose products are sold widely across Europe without known issues of this kind. We’ve shared their findings honestly and consistently with you, and while we regret that we could not provide the resolution you hoped for, we have followed the correct process to ensure warranty cover remains consistent and fair for all customers.
Regards
The Pendle Village Furniture Team

Pendlevillagefurniture からの回答

2025年8月18日

Thank you so much for your fantastic 5-star review! We’re delighted to hear that you’re pleased with your new dining table and the prompt delivery. It’s especially wonderful to know that Katy was able to make such a positive difference to your experience – we couldn’t agree more about how dedicated she is. We’ll be sure to share your kind words with her and the team. Great service is something we truly value, and it means a lot to hear that this stood out to you. We hope you enjoy your new furniture for many years to come!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2025年8月15日

Thank you so much for your glowing 5-star review! We’re thrilled to hear you had such a brilliant experience with us and that our team could quickly resolve your order and get the perfect dining chairs to you. It’s especially lovely to hear your kind words about our colleague who helped over the phone – we’ll be sure to pass your feedback on to her. We’re so pleased you’re happy with the price, speedy delivery, and finance options too. Your recommendation means a lot, and we look forward to helping you find more beautiful furniture for your home in the future.
Warm regards
PVF Team

Pendlevillagefurniture からの回答

2025年8月15日

Thank you so much for your wonderful 5-star review! We’re delighted to hear that you’re happy with your new set of dining chairs. Your feedback means a lot to us, and we truly appreciate you taking the time to share your experience. We hope they bring you many years of happy dining!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2025年8月7日

Thank you so much for your wonderful 5-star review!

We're thrilled to hear the dining chairs were exactly what you were looking for and that you're happy with the quality, comfort, and delivery experience. The velvet finish is one of our favourites too – so soft and stylish!

Thanks again for choosing Pendle Village Furniture – we hope you enjoy your dining chairs for years to come!

Best wishes,
The PVF Team

Pendlevillagefurniture からの回答

2025年7月31日

Thank you so much for your 5-star review!

We're so pleased to hear your delivery arrived on time and that Harry & James took such great care during the process. We'll be sure to pass on your kind words to them – they’ll be delighted to know their efforts were appreciated!

Thanks again for choosing Pendle Village Furniture – we hope you enjoy your new suite!

Best regards,
The PVF Team

Pendlevillagefurniture からの回答

2025年7月28日

Thank you so much for your kind and thoughtful review!
We’re delighted to hear that you're pleased with your three piece suite and that, once again, we’ve lived up to your expectations. It means a great deal to know you consider us a trusted company and continue to return to us for your furniture needs.

We'll be sure to pass your lovely feedback on to Cameron and James – they’ll really appreciate your recognition, especially for their efforts in the heat!

Thank you again for your continued support and recommendation – we truly value your loyalty.
Warm regards,
The Pendle Village Furniture Team

Pendlevillagefurniture からの回答

2025年7月24日

Thank you so much for your lovely review! We’re delighted to hear you’re happy with your dining table and that our team could resolve the issue quickly for you. We truly appreciate your kind words about our customer service and hope you enjoy your table for many years to come!
Kind Regards
The PVF Team

Pendlevillagefurniture からの回答

2025年6月27日

Thank you so much for your lovely review! We're thrilled to hear you're happy with your Milan Dining Chairs and that they’ve been such a great fit for your space. It’s wonderful to know they’ve received compliments too! I’m so pleased I could help — your kind words mean a lot. Thank you again for choosing Pendle Village Furniture!

Pendlevillagefurniture からの回答

2025年6月20日

Hi Christine,
Thank you so much for your lovely review! We're delighted to hear you had a great experience and found both the price and delivery service to your satisfaction. It’s great to know your Leather Swivel Recliner Chair arrived promptly and at a fair cost — we really appreciate your support and hope you enjoy your new Chair!
Regards
Katy