Pendlevillagefurniture レビュー 

Pendlevillagefurniture からの回答

2024年12月6日

Dear Nisha,

Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had such a positive experience with our customer service, delivery, and the quality of our furniture.

Your kind words mean the world to us, and we’re so glad we could meet your expectations. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Thank you for choosing us, and we hope you enjoy your furniture for many years to come!

Best regards,
Katy

Pendlevillagefurniture からの回答

2024年12月5日

Dear Jo,
Thank you so much for your 5-star review and your kind words! We’re thrilled to hear that you’re happy with your new table and that we could help get it delivered in time for your visitors.

Opting for the assembly service definitely sounds like it paid off—our team works hard to make the process quick and stress-free for our customers, so we’re delighted to hear it saved you time and effort.

Katy will be over the moon to hear your praise—we’ll be sure to pass along your special thanks to her! If there’s anything else we can do for you in the future, don’t hesitate to reach out.

Thanks again for recommending Pendle Village Furniture. We hope you and your visitors enjoyed your long weekend!

Best regards,
Jav

Pendlevillagefurniture からの回答

2024年11月28日

Dear Ken,

Thank you so much for your glowing 5-star review! We’re thrilled to hear about your positive experience and that you’re enjoying your new dining table set.

We understand how important it is to feel confident when ordering from a distance, and we’re so glad our team was able to provide the reassurance and support you needed. It’s wonderful to know that our delivery team made the process seamless by assembling the table and chairs and tidying up afterwards - customer satisfaction is always our top priority!

Your kind words mean a lot to us, and we’re delighted that you feel happy with both the product and the service. If there’s anything else we can assist you with in the future, we’d be more than happy to help.

Thank you again for choosing Pendle Village Furniture.

Best regards,
Katy

Pendlevillagefurniture からの回答

2024年11月18日

Dear Garry,

Thank you so much for your fantastic 5-star review! We’re delighted to hear that you found the dining room table you were looking for with us and that you felt it offered great value compared to other stores.

It’s wonderful to know you were pleased with our customer service and quick delivery – we always aim to make the shopping experience as seamless as possible.

If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you again for choosing us, and we hope you enjoy your new dining table!

Best regards,
Katy

Pendlevillagefurniture からの回答

2024年11月1日

Thank you for your feedback, and I’m very sorry to hear that the chairs did not meet your expectations. We would have welcomed the opportunity to address your concerns directly before now and help resolve any issues you experienced.

Regarding the colour, if this wasn’t quite what you expected, you were more than welcome to contact us for assistance with a return. Since we hadn’t heard from you prior to this review, we weren’t aware that you were dissatisfied, but we’re here to help.

Please feel free to reach out to our customer service team so we can discuss your options and assist further. We want to make sure you’re satisfied with your purchase, and we’re here to help in any way we can.
Regards
Katy

Pendlevillagefurniture からの回答

2024年10月18日

Thank you for sharing your feedback with us, and I’m truly sorry to hear about your dissatisfaction with the experience.

To clarify, the 5-10 days stated on our website refers to working days, and I can confirm that your order was dispatched and delivered within this timeframe. However, I completely understand the frustration caused by not being informed of the delivery date. We use a courier service to deliver our items, and they are responsible for contacting customers ahead of delivery. I will follow up with them to understand why you were not notified, as this is certainly not the standard we expect.

As for the product itself, the pictures you kindly shared showed a few loose threads on the dining bench, which we explained are not considered a fault. This can happen occasionally during manufacturing and does not impact the overall quality or durability of the product. Nevertheless, I understand that this may not have been what you expected, and I regret any inconvenience this has caused.

If there's anything further we can assist with or if you'd like to discuss your concerns in more detail, please don't hesitate to get in touch.

Thank you once again for your feedback, and we appreciate your understanding.

Pendlevillagefurniture からの回答

2024年10月10日

Thank you so much for your wonderful review and for shopping at Pendle Village Furniture! We’re thrilled to hear that you’re happy with both your new console table and our service, and that you found it to be excellent value.

Your feedback truly means a lot to us, and we’re grateful for your support. If you ever need anything else, please don’t hesitate to reach out—we’re always here to help!
Best Regards
Katy

Pendlevillagefurniture からの回答

2024年9月30日

Thank you so much for your fantastic review! We're delighted to hear that you're pleased with the quality of your Cabinet and found it to be a great value. It's also wonderful to know that our team could accommodate your delivery needs and kept communication clear throughout the process.

Your satisfaction is our top priority, and we truly appreciate your kind words. If you ever need any further assistance, please don’t hesitate to reach out – we’re always here to help!

Thanks again for choosing Pendle Village Furniture, and we hope to serve you again in the future!

Best regards,
Katy

Pendlevillagefurniture からの回答

2024年9月5日

Thank you so much for your 5-star review! We're thrilled to hear that you had a great experience with us and that you’re happy with your purchase.

Your feedback means the world to us, and we’re grateful for your support.

Thank you again for choosing Pendle Village Furniture.

Pendlevillagefurniture からの回答

2024年8月5日

Thank you for taking the time to share your feedback. We're delighted to hear that you're happy with your new dining table and chairs, and that the quality met your expectations!

We sincerely apologise for the extended delivery time due to the supplier issue. We understand how frustrating this must have been, and we appreciate your patience and understanding throughout the process.

It's wonderful to hear that Katy provided exceptional customer service and ensured your delivery was prioritised. We're proud to have her on our team and will certainly pass along your kind words.

Your feedback is incredibly valuable to us, and we're committed to improving our processes to ensure timely deliveries in the future. Thank you for your honest review and for choosing our products.

Pendlevillagefurniture からの回答

2024年8月1日

Thank you for choosing our Indus Valley 2 door display cabinet! We're thrilled to hear that you love its quirky design and that it perfectly fits your expectations. Supporting small businesses like ours means the world to us, and we're grateful for your support.

We sincerely apologise for the delay in delivery and the lack of flexibility and communication from the delivery company. This is certainly not the level of service we aim to provide, and we understand how frustrating this must have been for you. Please rest assured that we are addressing these issues with our manufacturing and delivery partners to prevent such delays and improve our communication.

Your feedback is invaluable to us, and we appreciate your patience and understanding.

Thank you once again for your support and for choosing our products.

Pendlevillagefurniture からの回答

2024年7月23日

Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you are pleased with your new dining table.

We take pride in providing high-quality furniture and excellent service, and your feedback confirms that we are on the right track.

Thank you again for your kind words and for choosing Pendle Village Furniture. We look forward to serving you again!

Pendlevillagefurniture からの回答

2024年7月23日

Thank you so much for your wonderful review! We're thrilled to hear that you're pleased with your new leather recliner chair and that you had a positive experience ordering online. Our team takes great pride in providing excellent customer service.

Your feedback is incredibly valuable to us, and we truly appreciate you taking the time to share your thoughts.

Pendlevillagefurniture からの回答

2024年7月23日

Thank you for your fantastic review! We're delighted to hear about your positive experience with our service. It's wonderful to know that Katy at Pendle Village Furniture provided you with excellent customer service and that our delivery service met your expectations by being timely and efficient.

Your feedback is greatly appreciated and will be shared with Katy and the entire team.