I was excited to recieve my item yet when I set it up it didn't work. I contacted customer service via email to be sent fake links from an AI generator, 4 different ones which all sent me to site not... もっと見る
企業が回答しました
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I was buying a fan. The information on the website was extremely helpful in guiding me to chose the right fan for my needs. The order process was simple and the delivery very quick. We love our new fa... もっと見る
企業が回答しました
Very impressed with the delivery time. Ordered on Thursday evening and it arrived on Saturday. Lovely product. Quiet and effective in the heat. Love the oscillating movement which get the air circula... もっと見る
企業が回答しました
Its a good cooler up to around 24° after that its just another fan,better than sweltering heat and dont get me wrong its function is limited but its ok for what it does,I own two so they're ok but if... もっと見る
企業が回答しました
企業情報
当該企業による記述
At Rediffusion, we make everyday life effortless. With over 90 years of British engineering, our products combine care, reliability, and innovation for comfort you can trust.
連絡先
Rediffusion, Belfry House, Roydsdale Way, BD4 6SU, Bradford, 英国
- 01274 752624
- customerservice@rediffusion.uk
- rediffusion.uk
4.1
ほぼ満足
38件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
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Its a good cooler up to around 24°…
Its a good cooler up to around 24° after that its just another fan,better than sweltering heat and dont get me wrong its function is limited but its ok for what it does,I own two so they're ok but if I could afford it I would buy an AC unit.
2026年7月6日
Rediffusion からの回答
Thank you for your review Kym! We're happy to hear that the evaporative air coolers were helpful to you. Unfortunately, as they are not AC units they will not be able to get the air as cold as an Air Conditioner but we're glad that they were able to help you stay cool to some degree 😊
Thank you,
The Rediffusion UK Team
Rediffusion からの回答
Thank you for your lovely review Rob! We're so happy to hear that you are pleased with your purchase.
Thank you,
The Rediffusion UK Team
Rediffusion からの回答
Thank you for your lovely review! We're so happy to hear that you are pleased with your purchases.
Thank you,
The Rediffusion UK Team
Rediffusion からの回答
Thank you for your lovely review Barbara! We're so happy to hear that you had a great experience with us!
Thank you,
The Rediffusion UK Team
Rediffusion からの回答
Thank you for your lovely review! We're so happy to get such a glowing recommendation of our product & services 😊
Thank you,
The Rediffusion UK Team
Rediffusion からの回答
Thank you for your lovely review Suzi! We're so happy to hear that you had a great experience with us!
Thank you,
The Rediffusion UK Team
Very effective and great looking
I was buying a fan. The information on the website was extremely helpful in guiding me to chose the right fan for my needs. The order process was simple and the delivery very quick. We love our new fan, its easy to use and extremely effective; it also looks great in the lounge, rather than being a blob that we want to keep out of the way, it's a statement piece that would look good in any room.
2026年7月10日
Rediffusion からの回答
Thank you for your lovely review! We're so happy to hear that you love your fan and found our website helpful in finding the right fan for you.😊
Thank you,
The Rediffusion UK Team
Impressive product
Very impressed with the delivery time. Ordered on Thursday evening and it arrived on Saturday. Lovely product. Quiet and effective in the heat. Love the oscillating movement which get the air circulating. Nice design and easy to use.
2026年7月3日
Rediffusion からの回答
Thank you for your lovely review Yvonne. We're so happy to hear that you received your delivery on time and that your product is working well for you 😊
Thank you,
The Rediffusion UK Team
Hot to a cool night
My wife and I purchased this for our bedroom 14 x 8 to keep as cool during this hot weather.
The first night after 4 hours I didn't notice the room any cooler.
The Second night I placed the unit close to our bed so we would benefit the cool air.
This was a success and we were pleased with the Air con as we had a better night
Not sure though how often we should change the water in the unit after using it, and it does not say in the manual.
One other comment is sure way it's design that one half the blades are fully open and the other is not as seen on the front instruction manual...be good to know.
2026年7月7日
自発的なレビュー
Rediffusion からの回答
Thank you for your lovely review Ian. We're so happy to hear that you are enjoying your new cooler 😊
In regards to changing the water, we would recommend changing it a couple of times a day with fridge cold water when the weather is really hot to retain the cooling effect for longer.
If your unit comes with ice blocks use these in rotation, keeping one in the freezer while the other is in use and swap when you need an extra boost of cooling.
Hopefully this helps,
Thank you,
The Rediffusion UK Team
I was excited to recieve my item yet…
I was excited to recieve my item yet when I set it up it didn't work. I contacted customer service via email to be sent fake links from an AI generator, 4 different ones which all sent me to site not found. The phone number just rings with no voicemail option. I am now £90 out of pocket and no way of communicating with them.
2026年7月7日
自発的なレビュー
Rediffusion からの回答
Thank you for taking the time to leave a review Cheryl. We're very sorry to hear that your item didn't work and that you had such a difficult time getting in touch with our customer support team.
We have spoken to our customer support team and they have confirmed that they have responded to your queries. Please could you check if you have received their response. If not, please contact them at: customerservice@rediffusion.uk
Once again, we are very sorry for any inconvenience caused during this time,
Thank you,
The Rediffusion UK Team
Superfast delivery and item is…
Superfast delivery and item is brilliant , getting a better nights sleep
2026年6月29日
Rediffusion からの回答
Thank you for your lovely review Sally. We're so happy to hear that you received your delivery quickly and that you are getting a better nights sleep! 😊
Thank you,
The Rediffusion UK Team
Rediffusion からの回答
Thank you for your lovely review. We're so happy to hear that you received your delivery on time and had no issues 😊
Thank you,
The Rediffusion UK Team
Better than expected
The fan was delivered much quicker than expected and it's better than expected too. It's quite tall but even on 1st setting it has a strong airflow but still quiet at the highest setting. All in all, very impressed
2026年6月26日
Rediffusion からの回答
Thank you for your lovely review. We're so happy to hear that you are very impressed with your fan! 😊
Thank you,
The Rediffusion UK Team
Excellent serviceOrdered and delivered in less than…
Ordered and delivered in less than 12hrs.
2026年6月25日
Rediffusion からの回答
Thank you for your lovely review. We're so happy to hear that you had such a good experience with us! 😊
Thank you,
The Rediffusion UK Team
Good delivery time
2026年6月26日
Rediffusion からの回答
Thank you for your lovely review. We're so happy to hear that you had such a good experience with us! 😊
Thank you,
The Rediffusion UK Team
Rediffusion からの回答
Thank you for your lovely review. We're so happy to hear that you had such a good experience with us! 😊
Thank you,
The Rediffusion UK Team
Very poor and unacceptable service
Very poor and unacceptable service. The fan was delivered incomplete, without the remote control, which was a key part of the product and the main reason I purchased it. I contacted Customer Services on the next working day, as the item was delivered on a Saturday and support was unavailable over the weekend. I was advised that a replacement remote could not be sent separately and that I would need to return the entire item before a replacement fan, complete with the remote, could be issued.
I completed the return form immediately using the link provided. However, two weeks later, I have received no acknowledgement, no update on the courier collection, and no progress on the replacement. I have followed up by email, telephone and WhatsApp, but have received no response.
This level of service is unacceptable. I purchased a complete product, received an incomplete item, followed the company’s process promptly, and have since been left without any meaningful communication or resolution. I expect the company to take ownership of this issue and arrange the collection and replacement without further delay.
2026年7月2日
Rediffusion からの回答
Thank you for taking the time to leave us a review Jamil. We're sorry to hear that you didn't receive a response from our customer service team.
We have checked with our customer service team and they have found your email and form and responded to you to help resolve this matter quickly for you.
Please keep an eye on your inbox as our team has responded to your issue.
We're very sorry for any inconvenience caused by this,
Thank you,
The Rediffusion UK Team
Every thing A1 smooth transaction
Every thing A1 smooth transaction, very happy.
Cooling fan works better than expected .
2026年6月23日
Rediffusion からの回答
Thank you for your lovely review. We love to hear that you're happy with your cooling fan! 😊
Thank you,
The Rediffusion UK Team
I purchased a "halo 42" digital tower…
I purchased a "halo 42" digital tower fan". It looks great, and keeps the air cool fantastic. Now the first thing I liked about this was the "halo light on the front. Great look, like a old jukebox.
However I cannot have the light on without the fan, So instead of having a nice feature during the winter months in lounge, ill have a black nondescript block of plastic. I hope someone from "rediffusion " reads this and gets back with a reply. The tower fan will only have a working life during hot weather. 3 months say.and rest of the time redundant. No feature, no aesthetic quality.
2026年6月29日
自発的なレビュー
Rediffusion からの回答
Thank you for taking the time to leave us a review Jim. We're glad to hear that your Halo 42" Digital Tower Fan, looks great and cools the air well.
Thank you for your feedback, regarding the light only working when the fan is on, rather than being able to have it on just an aesthetic feature. We have passed this feedback on to our product development team to look into for future cooling models.
Thank you,
The Rediffusion UK Team 😊
I recently emailed this company
I recently emailed this company, about a problem, i had no reply what so ever, I'm 70 year old pensioner ,no after care at all,I feel throughly let down.
2026年6月24日
Rediffusion からの回答
Thank you for taking the time to leave us a review Susan. We're sorry to hear that you didn't receive a response.
We have checked with our customer service team and they have found your email, unfortunately it was accidentally missed when we had a technical issue with our system.
Please keep an eye on your inbox as our team has responded to your issue.
We're very sorry for any inconvenience caused by this,
Thank you,
The Rediffusion UK Team
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