Fantastic Service. Remitbee is the best. The app is user-friendly, offers good exchange rates, and transfers usually take 30 minutes to 1 hour. Delays are often due to the destination bank. Their c... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Really satisfied with their customer service team , Mr, Kenneth assisted me with my issues , he was excellent at his work . Even though initial wait time was longer but once he gets connected the serv... もっと見る
企業が回答しました
Thank you Anish for resolving technical difficulties on my account. Great service, it was resolved immediately. Could not ask for me. I am so happy. Thank you again. Love Remitbee.
企業が回答しました
I have been using this service for more than 10 years; however, lately their service has been tardy. They’ve not kept up their time commitments. To add to it, the customer service outsourced to a fo... もっと見る
企業が回答しました
企業情報
当該企業による記述
RemitBee is a worldwide money transfer and mobile money company specialized in online money transfer. Its a convenient and user friendly service in which customers can send money online using their web browsers, tablets and mobile phones. Remitbee's goal is to end the ridiculous high cost of sending money overseas by cutting out the middleman or money transfer “agents” and sending money straight from customers to bank accounts and cash accounts worldwide. Remitbee is currently serving customers in Canada. We currently send money to 80+ countries and more to come over the next few months.
連絡先
2 Robert Speck Pkwy #620, Mississauga, ON , L4Z 1H8, Mississauga, カナダ
- +1 (647) 689-2323
- customercare@remitbee.com
- remitbee.com
4.4
優良
577件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Delayed Transfer, No Refund, Unhelpful and Evasive Support – Very Disappointe
I used Remitbee to send money on [august 1 2025], with the promise of a fast Interac transfer. It’s now been over a week, and the money has not reached the recipient. Despite multiple calls and follow-ups with customer service, I’ve only received evasive responses, shifting excuses, and even rude or dismissive behavior from agents when I ask for a refund or a timeline.
Every time I ask for accountability, they tell me to “wait” with no clear explanation or resolution. I was assured of a 100% Money-Back Guarantee if the transfer failed or was delayed—but they have not honored it. Instead, I feel ignored and left in the dark.
What started as a simple transfer has turned into a stressful situation where my money is being held against my will. Their behavior has caused me to lose trust in the platform completely. I’ve already contacted my bank and local authorities and will escalate this further if it’s not resolved immediately.
If this is how Remitbee treats customers when things go wrong, I cannot recommend this service to anyone. A company that offers financial services should be transparent, professional, and responsive—not evasive and confrontational.
I’m requesting:
• A full refund of my money
• A written apology and explanation
• Immediate closure of this issue
If Remitbee wants to resolve this professionally, I’m still open to communication. But ignoring or avoiding the issue is unacceptable.
2025年8月1日
自発的なレビュー
Remitbee からの回答
Hello Alejo Rincon,
Thank you for sharing your concerns, and we truly understand your frustration with the delay in your transaction. We want to assure you that we’ve been actively working with our overseas partner to resolve the technical issue that impacted your transfer to Colombia. We regret the delay and understand how this has caused you inconvenience.
A full refund is already in progress. You should receive it by the end of the day.
We sincerely appreciate your patience and understanding as we work to resolve this matter. We are committed to providing you with a seamless experience and hope to regain your trust in our services.
If you have any further concerns, please don’t hesitate to reach out to us. We’re here to help.
Horrible service
Horrible service, 6 days not yet received the money. bad, bad service, horrible, the person will be dead when the money reaches the medical expenses. Bad horrible service.
2025年5月25日
自発的なレビュー
Remitbee からの回答
Hello shanez anton,
Thank you for reaching out and appreciate your understanding as we worked to resolve the issue. As discussed with you this had happened due to an overseas technical issue, we’re happy to inform you that it has now been fully resolved. We’re grateful for your trust in RemitBee and look forward to continuing to provide you with fast, reliable service. Thank you for choosing us!
Their service sucks.I sent money on the…
Their service sucks.I sent money on the 17th so 23rd and no one still got their money.Then I get this message that I have to resend ithey should compensate my friends or me for wasting my time. My family had to borrow money and now people are pissed off with them for not paying it back and they still haven't received the money I sent
2025年4月17日
自発的なレビュー
Remitbee からの回答
Hello Don Me, Thanks for writing us, However We were unable to locate your customer record exactly with the name mentioned here. To address your concerns effectively, please contact by emailing (customercare@remitbee.com) from your associated email address to help identify your transaction and resolve. We look forward to resolving any issues promptly.
There were a few glitches at first and…
There were a few glitches at first and my transfer took a bit longer than I had hoped.About 4 days. After I contacted
Remitbee they figured it out and my next few transfers went through quite quickly.
Overall, I’m quite satisfied now
2025年4月12日
自発的なレビュー
Remitbee からの回答
Thank you for your feedback! We appreciate your patience, and we're glad to hear that after working with Remitbee, your transfers went smoothly and quickly. Your satisfaction is important to us, and we’ll continue working hard to provide a great experience. If you ever need further assistance, we’re always here to help!
Remitbee からの回答
Thank you for your feedback! We're glad to hear you're satisfied with our service. If you ever need assistance, we're always here to help!
Very fast and reliable service to send…
Very fast and reliable service to send money across Nations.
2025年4月5日
自発的なレビュー
Remitbee からの回答
Thank you for your feedback, Prabhakar Nerusu! We're glad to hear that your funds reached your account within 5 hours and that the transaction was completed smoothly. We strive to provide fast and reliable service, and we’re always here to assist you with any future transfers!
The fund reach my account with in 5…
The fund reach my account with in 5 hours from when the transaction started on it was send to a account in a other country.
2025年4月4日
自発的なレビュー
Remitbee からの回答
Thank you for your feedback! We're glad to hear that your funds reached your account within 5 hours and that the transaction was completed smoothly. We strive to provide fast and reliable service, and we’re always here to assist you with any future transfers!
Very reliable and trustworthy
I have been using Remitbee for a long time and I really find it very reliable, efficient and quick. It provides very decent exchange rates that I did not find on any other app. The support panel is really helpful and they have always assisted me with any of the queries in a very timely manner.
2025年3月31日
自発的なレビュー
Remitbee からの回答
Hello Harshita Gupta,
Thank you for your wonderful feedback! We're thrilled to hear that you find RemitBee reliable, efficient, and quick. We're also glad that you've been happy with our competitive exchange rates and the support you’ve received. Your satisfaction is our top priority, and we’re always here to assist you with any future needs.
5 DAYS GAP FROM SENDING TO RECEIVING
>AWFUL SERVICE: if theres an option for zero star, i would choose it.
>i sent money to Gcash mobile wallet in Philippines, its now 118hrs and 33 minutes (5days) before the money was received. the money was sent March 25 but received March 30.
>DELAYED RECEIPT OF FUNDS:the customer service of remitbee said there is technical problem with their international partner and “escalated” the isse to international partnner, my recipient has to wait another 24-48hrs.
>MISLEADING INFORMATION: In their app, it indicates within 2 business days funds will be received.
>PROCESS A TRANSACTION NOT REQUESTED: the customer service reprocess the transaction when i requested for return of funds.
>SLOW CUSTOMER SERVICE RESPONSE: the response of the customer service is taking forever
>INCONSISTENT RESPONSE: at first, the customer service said that gcash has to accept the transaction but later the customer service said there is not problem with the recipients account, it is their international partner
>i sent money using taptap send in the same gcash account to just to check if gcash has no problem, it was indeed received in less than 3minutes.
>NO PROPER COMMUNICATION: there was no advise that there is technical issues with GCash Mobile wallet
2025年3月24日
自発的なレビュー
Remitbee からの回答
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you’ve experienced with your transaction. We understand how frustrating delays can be, especially when you need your funds to be received promptly. However We were unable to locate your customer record exactly. To address your concerns effectively, please verify your identity by emailing (customercare@remitbee.com) from your associated email address to help identify your transaction. We look forward to resolving any issues promptly. If you need further assistance or have any more questions, please don't hesitate to reach out to our customer support team, and they will be happy to assist you further. We appreciate your patience and understanding.
Remitbee からの回答
Thank you for your feedback! We're glad to hear that you had an excellent and swift transaction. If you ever need any further assistance, we’re always here to help!
untimely double check
I've gone through multiple step to get to a high verification level but even then some of my transaction are taking much longer than it should to complete to go through more verification.
I appreciate that the the transaction were flagged for verification, it is a great security features as I moved lots of money. However, this process should be more streamlined.
2025年3月17日
自発的なレビュー
perfect service by anish
2025年3月12日
自発的なレビュー
Remitbee からの回答
Thank you for your kind feedback! We're thrilled to hear that Anish provided you with perfect service. We’ll be sure to pass along your appreciation to him. If you need any further assistance, we’re always here to help!
It's almost two days now!
It's almost two days now!! And I still have gotten my money! The guy I talked with just hang up on me!!! Isn't that frustrating?
2025年3月10日
自発的なレビュー
It takes less than an hour to receive…
It takes less than an hour to receive the transfer, it’s super convenient and a fee is more than reasonable. The referral program brings me a lot of bonuses:)
2025年3月6日
自発的なレビュー
Remitbee からの回答
Thank you for your fantastic feedback! We're thrilled to hear that you find our service fast, convenient, and with reasonable fees. We're also glad to know you're enjoying the referral program bonuses! If you ever need any assistance, we're always here to help.
Great Customer Service
Remitbee is an affordable way to transfer money. And if there is a problem it is not hard to get a hold of them by telephone and my issues have been resolved quickly. Thanks Remitbee appreciate the service.
2025年3月4日
自発的なレビュー
Remitbee からの回答
Thank you for your great feedback! We’re thrilled to hear that you find RemitBee an affordable and accessible way to transfer money, and that our customer support has been helpful in resolving your issues quickly. Your satisfaction means a lot to us, and we appreciate your trust in our service. If you ever need assistance, we’re always here to help!
Remitbee からの回答
Thank you for your feedback, Adelio Alamag! We’re glad to hear that you find our transactions seamless and convenient. Your satisfaction is our priority, and we’re always here to help if you need any assistance!
Remitbee からの回答
Thank you for your feedback! We're so glad to hear that you trust our app. Your satisfaction and trust mean a lot to us, and we're always here to assist you whenever you need help!
Remitbee is fastest
Remitbee is fastest, trustworthy and committed. They update every steps to their client.
2025年2月26日
自発的なレビュー
Remitbee からの回答
Hello Murtuza Hasan Chowdhury,
Thank you for your wonderful feedback! We're thrilled to hear that you find RemitBee fast, trustworthy, and committed to keeping you informed every step of the way. Your satisfaction is our priority, and we’ll continue to provide the best service possible. If you ever need assistance, we’re always here to help!
Better rate for express transfers in…
Better rate for express transfers in comparison to other products in market
2025年2月28日
自発的なレビュー
Remitbee からの回答
Thank you for your feedback, Sargun Kaur! We're glad to hear that you found our express transfer rates better than other options in the market. We strive to offer competitive rates while providing fast and reliable service. If you ever need assistance, we're always here to help!
Clear and quick
Clear and quick. I used another company for a few years, tried Remitbee and I prefer them - clear and quick way to send money.
2025年2月25日
自発的なレビュー
Remitbee からの回答
Hello Tranquil Flame,
Thank you for your feedback! We’re thrilled to hear that you prefer RemitBee for its clear and quick money transfer process. Your satisfaction means a lot to us, and we’re always here to make your transfers smooth and efficient. If you need any assistance, we’re always here to help!
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