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TrustScore 5段階評䟡の3.5

3.6

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5぀星のうち5の評䟡

I had a terrible customer service experience with Vinted until Resolver stepped in. Vinted owed me money and failed to read my complaint, therefore prematurely closing the case without looking at the... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Considering this is a free service and quick and easy to use I can only praise resolver. The company I was claiming against I had almost given up hope of getting a refund due to waiting the best part... もっず芋る

䌁業が回答したした

5぀星のうち1の評䟡

Absolute waste if time dont use resolver. Have issues with evri every single order. They are the worst. Nothing good i can even think of about them. I come to resolver. They just forward the automated... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I found out about Resolver via Martin Lewis (Money Saving Expert). Having tried making a claim against a travel company and basically getting fobbed off, I asked Resolver to help. To cut a long st... もっず芋る

䌁業が回答したした

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Resolver is a free, independent issue resolution service. We connect consumers with organisations to help find the best outcome every time.

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3.6

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TrustScore 5段階評䟡の3.5

1567件のレビュヌ

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5぀星のうち5の評䟡

I got a result from resolver for delays


I got a result from resolver for delays in flights with Aer Lingus I always sing their praises especially as they don’t charge for service It was in 2023

2025幎10月22日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Marie,

Thank you for taking the time to leave a review, we’re so glad to hear you've found our service useful!

5぀星のうち5の評䟡

I was amazed to see any negative


I was amazed to see any negative reviews for Resolver. I have used them several times when I couldn’t get anywhere with complaints on my own and they have always resulted in quick and positive outcomes. They’re excellent!

2025幎10月15日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Janice,

Thank you for the kind review. We're so pleased to hear you've found our service useful!

5぀星のうち5の評䟡

Very helpful

Great company when i was miss sold with a perfume company they got my money back

2024幎10月22日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Fiona,

Thank you for the kind review. We're thrilled to hear our service was helpful to you!

5぀星のうち5の評䟡

Resolver helped me to win my


Resolver helped me to win my compensation case from Evri.
Evri delivery driver walked through 2 red rope markers onto a newly laid driveway and left his footprints thus ruining it,
Without help from Resolver I would not have got compensation from Evri to cover replacing the damaged area of driveway, I am so grateful to Resolver.

2025幎9月19日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi there,

Thank you for the kind review. We're so glad to hear we could help you get your compensation!

5぀星のうち5の評䟡

whenever i have had a problem with a


whenever i have had a problem with a company i have reached out to resolver and they come to my help ,when i find myself getting nowhere with a problem they come to my help ,cant praise them enough try them , its so easy .

2025幎10月10日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi David,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

5぀星のうち4の評䟡

I have used Resolver on 2 occasions and


I have used Resolver on 2 occasions and they have all been handled amicably between myself and the other companies. I highly recommend Resolver.

2025幎10月18日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Aduako,

Thank you for leaving a review. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

5぀星のうち5の評䟡

I took my TV to Curry’s 3 times to no avail

Having taken a TV back to Curry’s three times and there in house and external repair service changing parts of the TV I thought there was a SKY problem but no. After contacting Resolver I had a similar new TV a week later and haven’t looked back. In fact the model had been upgraded and I ended up with a bonus of £80.

2024幎11月6日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Adrian,

Thank you for your kind review. We’re so glad to hear your case had a positive outcome! We're always here if you need us again.

5぀星のうち5の評䟡

I always turn to Resolver when I have


I always turn to Resolver when I have had an issue with lack of customer service from providers and I have always succeeded in getting a satisfied result. From utilities to online shopping, once I lodge my complaint it is not long before it is resolved to my satisfaction

2025幎10月22日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Sandra,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service useful. If you ever need assistance again, we're always here to help!

5぀星のうち5の評䟡

Had a delayed flight

Had a delayed flight, Resolve resolved all compensation arranged everything, very smooth and professional. Excellent service

2024幎10月26日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi there,

Thank you for the kind review. We're so glad to hear we could help you get your compensation!

5぀星のうち5の評䟡

I have used them twice when I could get


I have used them twice when I could get no contact/ complaint details and they got both matters resolved within days
 thoroughly recommended

2024幎11月30日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Malcolm,

Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!

5぀星のうち1の評䟡

No way to contact Resolver for help

No way to contact Resolver when things go wrong. I submitted my details to a firm of lawyers recommended in an email from Resolver that were bringing cases against a well known wealth management/pension company. After hearing nothing, I raised a complaint with the law firm who say there have been delays and closed my complaint. They have repeatedly failed to meet the timescales promised and never offered any explanation. No way to reach out to Resolver to tell them to stop recommending this firm.

2025幎10月22日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Colin,

Thank you for your feedback, I’m sorry to hear you’ve had trouble reaching out to us directly.

We’re a small online-only team, so we don’t have a phone line, but we’re always happy to help through our online channels. If you’d like to get in touch, you can reach us via our page here: https://support.resolver.co.uk/hc/en-us/articles/115003188265-Can-I-contact-Resolver or via our email: support@resolver.co.uk.

I’m also sorry to learn about your experience after submitting a claim through one of our recommended providers - this certainly isn’t the experience we want any of our users to have. If you could please let us know which claim this is regarding, we can assist you further.

5぀星のうち5の評䟡

Really easy to do and effective.

2025幎10月22日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Sarah,

Thank you for your kind feedback. We’re so glad to hear you’ve found our service effective. If you ever need assistance again, we're always here to help!

5぀星のうち1の評䟡

This website does nothing

This website does nothing. Complained about a company refusing me the rights to return (under consumer law) and got nowhere. It's another way for consumers to get fobbed off, or even ignored.

2025幎6月8日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Kirito,

Thank you for leaving a review, it’s disappointing to hear you’ve not found our service helpful.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. It’s our aim to simplify the complaints process so consumers can address their complaints more efficiently.

Our service has helped over 5 million people sort out complaints, completely free of charge and based on the feedback from our users, companies tend to respond more quickly and effectively when a case is raised through our platform.

It seems that in your case, the outcome of your complaint did not meet your expectations. Unfortunately, we cannot guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, where possible.

If you would like some additional help or guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

5぀星のうち5の評䟡

£350 refund

I purchased a reconditioned phone for £350, it was faulty to the point that it wasn’t usable at all. The seller tried to say I’d damaged it and was liable to pay for repairs. Thanks to Resolver I ended up returning it for a full refund, a result that I would not have got with the issue without using Resolver.

2025幎9月29日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Anna,

Thank you for the kind review. We're so glad to hear our service has been helpful to you. If you ever need assistance again, we're always here to help!

5぀星のうち1の評䟡

Time wasters

A waste of time and effort, don’t bother They side with the big companies.
Probably being paid a hefty commission by the big companies.
I have no misunderstanding of what the resolver doesn’t do, it’s a complete waste of time. Just because you are free, doesn’t mean you have to be crap!

2025幎4月12日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Kim,

Thank you for sharing your feedback.

It seems there may have been some misunderstanding about what Resolver is. To clarify, Resolver is a free service that helps people raise complaints about UK-based businesses and organisations. We don’t act as a third party, become involved in individual cases, or take commission from companies. Our platform simply aims to make the complaints process easier and more efficient for users.

Our service has helped over 5 million people sort out complaints completely free of charge, and based on feedback from our users, companies tend to respond more quickly, and effectively when a case is raised through our platform.

However, we can’t guarantee a positive outcome to any case - it is, in the end, up to the company you are complaining to, to resolve the issue. In any case of a limited or unsatisfactory response from a company we would advise you to be as proactive as possible with your communications - the escalation levels should help you contact someone higher up in the organisation, or seek independent review from a regulatory body, if this is possible.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk

5぀星のうち5の評䟡

always helpful

always helpful, im bemused as to why it dosnt get all 5 star reviews.
its an excellent tool to get an outcome from companies or escalate them to there governing bodies. you certainly get a faster, better outcome using resolver than having trouble resolving with the company on your own. ive never had any issues with them. They always help.

2025幎9月19日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi Emma,

Thank you for the kind review.

We're so pleased to hear Resolver has made the complaints process easier and more effective for you. If you ever need assistance again, we're always here to help!

5぀星のうち1の評䟡

Do not sign up for their newsletter

This is not a review just about another company it is a review about Resolver recommending an untrustworthy company. And on top of that I cannot start a case against that other company(Barings law) through Resolver because, they're not on Resolver. Lovely!
I made the mistake of signing up for Resolver's newsletters and I got an email from Resolver telling me about a claim for data misuse by Google and Microsoft.
Why I even wasted time looking at it is a mystery.
Anyway had a look at it and filled in the form. Within minutes I was bombarded with 6 emails from Barings law. And I realised that if I didn't "cooperate" and probably filled in more forms and answered more questions I would be charged a fee. This I did not see anywhere before I filled in the form.
But I also saw that there was a 14 days cooling off period, so, I thought Ok, no problem.
I tried the web chat (20 hours ago, still no reply) I emailed them 3 times attaching the request to cancel form found on their website, No reply to these emails. I called them this morning at 11.44, talked to some guy who said my claim had not been cancelled but that he would do it straight away and send me a confirmation email. I am still waiting.
Then I got an email updating me on my claim at 2.43pm . I tried to call, the phone number is unavailable! tried the web chat . That does not work either. why on earth does Resolver get involved with these cowboys?

2025幎9月18日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi henri,

I’m sorry to learn about your experience after submitting a claim through one of our recommended providers - this certainly isn’t the experience we want any of our users to have.

If you could please get in touch with us at: support@resolver.co.uk with a your email address and full name, we can assist you further.

5぀星のうち1の評䟡

Mystery of the wowcher mystery holiday.

I purchased two wowcher mystery holidays last Friday for £99 each which ended up over £500 once you add minor extras. This was pressure selling my their agents who keep you on hold until you agree to what is being offered and reply to an email again keeping you on hold otherwise you may lose the holiday. Realised I had been “done” and cancelled the following day. Try to get my money back but they are refusing stating I had agreed to the agents terms and conditions which I have never seen!

2025幎9月5日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi there,

You have left a review for Resolver and not the company you may wish to rate directly.

Resolver is a free service that helps people raise complaints about UK-based businesses and organisations.

I’m sorry to hear about your issue, while we are not the company you wish to contact Resolver can help you manage your complaint and provide direct contact pathways to companies.

To get started, please visit our homepage at https://www.resolver.co.uk/.

If you have any further questions please contact our support team at: support@resolver.co.uk.

5぀星のうち1の評䟡

Complete waste of time

I have been exchanging messages with Evri for months. I am getting standard replies that are not relevant to my complaint. It just goes on and on. I have no way of getting in contact with Resolver or Evri to try to get this back on track. Complete waste of time

2025幎7月31日
自発的なレビュヌ
Resolver ロゎ

Resolver からの回答

Hi there,

Thank you for leaving a review. I’m sorry to hear about the difficulties you’ve had with Evri.

Unfortunately, Evri can be inconsistent in the way they handle complaints. Sometimes they accept claims, while at other times they send automated replies like the one you received. That said, we have found users who ignore and carry on messaging Evri sometimes will get a proper response.

Please keep in mind that Resolver isn’t directly involved in your case - it is, in the end, up to the company you are complaining to, to resolve the issue.

We are aware of the trickier companies and their habits, and in any case of a limited or unsatisfactory response we would advise you to be as proactive as possible with your communications.

If you would like some additional guidance with the specifics of your case, please do reach out to us at support@resolver.co.uk.

Best of luck moving forward, and please don’t hesitate to reach out if you need further support.

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