So they sell these scooters that are meant for kids 12 plus their top speed is 15 mph but at even less than top speed they're rated to stop at about 30 ft. You need 30 ft to stop this thing while trav... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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I recently got a new Jetson Horizon X kids dirt bike. It was working great, my kid loved it. However, it had an issue with the front wheel, which was making noise. I contacted the support team and Mar... もっと見る
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We received a jetson shadow which,unfortunately, had no power. Worked with Christian via email. He was very professional and followed through to resolve our problem. We will be riding our new bike w... もっと見る
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Support is the best! Me and my daughter were excited to receive our impact hoverboard, but unfortunatly straight out of the box it wouldn't charge or turn on. Saddened us both, but contacted support a... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
Jetson Electric is a leader in personal mobility devices including electric bikes, electric scooters, hoverboards and electric skateboards.
連絡先
Rewe Street 1, 11211, 米国
- ridejetson.com
4.5
優良
188件のレビュー
最近のレビュー依頼の記録はありません
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Jetson Electric からの回答
Dear Caitlin,
Thank you for taking the time to share your feedback. We're delighted to hear that Raniel Binondo provided you with such outstanding service.
At Jetson, we strive to ensure every customer interaction is helpful, efficient, and positive. It’s always rewarding to know that one of our team members made a meaningful impact during your experience. Your kind words have been shared with Raniel and the rest of our team to acknowledge and celebrate his excellent support.
If you have any further questions or need additional assistance, please don’t hesitate to reach out. We’re always here to help and are committed to providing you with the highest level of service.
Best Regards,
Customer Service Team at Jetson
Christina At Jetson was very helpful…
Christina At Jetson was very helpful during my daughter hoverboard warranty refund. She was very helpful and responded very timely.
2025年4月2日
自発的なレビュー
Jetson Electric からの回答
Dear Roxanne Podolak,
Thank you for taking the time to share your experience with us. We are delighted to hear that Christina provided you with helpful and timely support during your daughter’s hoverboard warranty refund process. At Jetson, we are committed to delivering excellent customer service, and it’s wonderful to know that Christina’s dedication made a positive impact.
Your feedback is greatly appreciated, and we will be sure to recognize Christina for her outstanding assistance. If there is anything else we can do for you, please don’t hesitate to reach out. We are always here to help!
Best Regards,
Customer Service Team at Jetson
Warranty on E bike
We purchased Jetson E bike, unfortunately the bike had a manufactured problem. Prior to the issue the bike was working great. Well we called customer service and spoke to Raniel and took care of us professionally and promptly. With proper documents Raniel sent us a new E bike free of charge under the factory warranty also with a upgrade! Thank you again Raniel!
2025年4月2日
自発的なレビュー
Jetson Electric からの回答
Dear Gregory Farrow,
Thank you for sharing your experience with us! We’re sorry to hear that your Jetson E-Bike had a manufacturing issue, but we’re delighted that Raniel was able to assist you promptly and professionally. Providing excellent customer service and standing by our warranty commitments are top priorities for us, and we’re so glad that Raniel was able to resolve the issue with a replacement—plus an upgrade!
Your kind words mean a lot, and we’ll be sure to pass along your appreciation to Raniel. If you ever need further assistance, please don’t hesitate to reach out. We hope you enjoy your new E-Bike and have many great rides ahead!
Best Regards,
Customer Service Team at Jetson
Great customer support
My Jetson hoverboard started experiencing vibrations within the first few months of purchase. I reported this back to Jetson customer support and got a response back from Rose Irea, who helped me through the process of collecting information about the issue, proof of purchase etc. After reviewing the information, Rose Irea reached out stating that they will sending a replacement hoverboard and even asked for my color preference. The customer service was prompt and great. I would not hesitate to buy products from Jetson again.
2025年3月30日
自発的なレビュー
Jetson Electric からの回答
Dear Kumar Srivastva,
Thank you for taking the time to share your positive experience with our customer support team. We are delighted to hear that Rose Irea provided you with prompt and efficient assistance in addressing the vibration issue with your Jetson hoverboard. At Jetson, we are committed to ensuring our customers receive the best possible service, and we’re pleased that the replacement process was smooth and that we could accommodate your color preference.
Your feedback reinforces our dedication to quality products and customer satisfaction. We truly appreciate your trust in Jetson and your willingness to continue choosing our products. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. Enjoy your new hoverboard, and happy riding!
Best Regards,
Customer Service Team at Jetson
Great customer service
Jess’s Mae did a great job walking me through the warranty and processing my claim to replace non-working electric scooter. Everything went very smoothly.
2025年3月31日
自発的なレビュー
Jetson Electric からの回答
Dear Jason James,
Thank you for sharing your experience! We’re delighted to hear that Jess’s Mae provided you with excellent support and guided you seamlessly through the warranty process for your electric scooter replacement. Ensuring a smooth and hassle-free resolution for our customers is always our top priority, and we’re glad we could assist you efficiently.
Your feedback means a lot to us, and we truly appreciate your trust in our products and service. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. Enjoy your new scooter, and happy riding!
Best Regards,
Customer Service Team at Jetson
Great customer service
I got help from Christina when I emailed about my son’s jetson that was having issues under warranty. After a few quick emails the problem was taken care of and a replacement was mailed to us. Very smooth process.
2025年3月26日
自発的なレビュー
Jetson Electric からの回答
Dear Terry,
Thank you for taking the time to share your experience! We are delighted to hear that Christina provided prompt and efficient assistance with your Jetson warranty claim. Customer satisfaction is our top priority, and we strive to make every support interaction as smooth and hassle-free as possible. It’s great to know that the replacement process was seamless and met your expectations.
If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. We truly appreciate your support and trust in our products, and we hope your son enjoys his Jetson for years to come!
Best Regards,
Customer Service Team at Jetson
JETSON #1 E-bike
Amazing e-bikes and products, but most AMAZING is the customer support system and warranty they have for their clients! I’m glad I purchased my e-bike through them. I got my issue resolved in a timely manner and Raniel from Customer Service was extremely professional and helpful with my issue. I TOTALLY recommend JETSON!!!! Thanks again!!!! I’m so happy to be on my way to riding my bike soon!!!
2025年3月27日
自発的なレビュー
Jetson Electric からの回答
Dear Valued Customer,
Thank you for your kind words and for sharing your experience. We are delighted to hear that you are pleased with your Jetson e-bike and that our customer support team, particularly Raniel, provided professional and timely assistance. Our commitment is to deliver exceptional service and a reliable warranty to ensure our customers have the best experience possible.
We truly appreciate your recommendation and your trust in Jetson. Wishing you many enjoyable rides ahead.
Best Regards,
Customer Service Team at Jetson
It was all online but they would reply…
It was all online but they would reply quickly through emails and it was actually not a bad way to communicate and they were able to resolve my issue quickly.
2025年3月24日
自発的なレビュー
Jetson Electric からの回答
Dear Valued Customer,
Thank you for taking the time to share your experience with our customer support team. We’re delighted to hear that our email communication was efficient and that we were able to resolve your issue quickly. Providing prompt and effective assistance is always our priority, and it’s great to know that our efforts made a positive impact.
We continuously strive to enhance our support services, and your feedback reassures us that we’re on the right track. If you ever need further assistance, please don’t hesitate to reach out—we’re always happy to help.
Thank you for choosing Jetson. We appreciate your support!
Best Regards,
Customer Service Team at Jetson
Christine Bancog Was amazing they took…
Christine Bancog Was amazing they took care of everything that I needed and was very pleasant.
2025年3月22日
自発的なレビュー
Jetson Electric からの回答
Dear Ashley Singleton,
Thank you for sharing your positive experience! We are delighted to hear that Christine Bancog provided you with exceptional service and ensured that all your needs were met in a pleasant and professional manner. Customer satisfaction is our top priority, and it’s wonderful to know that Christine went above and beyond to assist you.
We will be sure to pass along your kind words to Christine and recognize her for her outstanding support. If there’s anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your support and look forward to serving you again in the future!
Best Regards,
Customer Service Team at Jetson
Marvin Seva is great!
Marvin Seva was very professional and punctual when it came to communicating over email and he resolved my issue fast. Now I'm waiting for replacement scooter.
Thx so much!
2025年3月22日
自発的なレビュー
Jetson Electric からの回答
Dear Jessica,
Thank you for sharing your wonderful experience! We’re thrilled to hear that Marvin Seva provided you with professional and punctual service, ensuring clear communication and a quick resolution to your issue. It’s great to know that your replacement scooter is on the way, and we appreciate your patience throughout the process.
We’ll be sure to recognize Marvin for his outstanding support. If you need any further assistance, please don’t hesitate to reach out. Thank you again for your kind words and for being a valued customer!
Best Regards,
Customer Service Team at Jetson
Raniel made my experience with Jetson…
Raniel made my experience with Jetson Electric/ Tru Ride amazing. Answered all my questions and took care of all of my requests in a professional and respectful way. I will be doing more business through this company because of customer care that Raniel has provided. Thank you.
2025年3月20日
自発的なレビュー
Jetson Electric からの回答
Dear Turner Moseley,
Thank you for your wonderful feedback! We’re delighted to hear that Raniel provided you with such an excellent experience, answering all your questions and handling your requests with professionalism and respect. Outstanding customer care is our priority, and we’re so glad Raniel made your experience with Jetson Electric/Tru Ride a great one.
Your kind words mean a lot to us, and we truly appreciate your continued support. If you ever need further assistance, please don’t hesitate to reach out. We look forward to serving you again in the future!
Best Regards,
Customer Service Team at Jetson
Product sincerity nice
They really stand behind there products. Raniel was a great help. Thx sir!
2025年3月21日
自発的なレビュー
Jetson Electric からの回答
Dear Alien Wind,
Thank you for your thoughtful feedback! We take great pride in standing behind our products and ensuring customer satisfaction. It’s wonderful to hear that Raniel provided you with excellent support and assistance. We will be sure to recognize him for his outstanding service.
If there is anything else we can do for you, please don’t hesitate to reach out. We truly appreciate your trust in us and look forward to serving you again in the future!
Best Regards,
Customer Service Team at Jetson
Jetson Electric からの回答
Dear Romero,
Thank you for taking the time to share your positive experience with our customer service team. We are delighted to hear that you found our agents to be professional and that you received the level of support you deserve.
At Jetson, we are committed to providing exceptional customer service, and your kind words serve as a great motivation for our team. If you ever need further assistance or have any questions, please don’t hesitate to reach out—we’re always happy to help!
We truly appreciate your support and look forward to serving you again in the future.
Best Regards,
Customer Service Team at Jetson
Great customer service
Great customer service... I've got to electric bike and trying to get another ...
2025年3月19日
自発的なレビュー
Jetson Electric からの回答
Dear Jermaine,
Thank you for your wonderful feedback! We’re thrilled to hear that you’ve had a great experience with our customer service team. It’s also exciting to know that you already have two of our electric bikes and are considering getting another—we truly appreciate your support and loyalty!
If you need any assistance in choosing your next e-bike or have any questions, please don’t hesitate to reach out. We’re always happy to help!
Looking forward to serving you again soon.
Best Regards,
Customer Service Team at Jetson
Hoverboard
Mr. Marvin Seva helped is and answered all my questions regarding a replacement for my sons hoverboard. Thank you for your patience and for helping a 10 year get his ride back :)
2025年3月19日
自発的なレビュー
Jetson Electric からの回答
Dear Castellano,
Thank you for sharing your experience! We’re delighted to hear that Marvin Seva was able to assist you and answer all your questions regarding the replacement for your son’s hoverboard. We understand how important it is to get back on the ride, and we truly appreciate your patience throughout the process.
Your kind words mean a lot to us, and we’ll be sure to share your feedback with Marvin and our team. If you ever need any further assistance, please don’t hesitate to reach out—we’re always happy to help!
Wishing your son many fun and safe rides ahead!
Best Regards,
Customer Service Team at Jetson
Electric Scooter not turning on
I had an issue with an electric scooter that we purchased for my daughter for Christmas. We waited until this past month to use it because of snow outside. After only a month of use, the scooter stopped turning on 2 days ago. I reached out to Jetson customer service, and filed a warranty claim. I was helped by Marvin Seva and he ordered a replacement to be sent to us. The customer service team is efficient and friendly. Would absolutely purchase from Jetson again!
2025年3月15日
自発的なレビュー
Jetson Electric からの回答
Dear Valued Customer,
Thank you for sharing your experience! We're sorry to hear that your daughter's scooter had an issue, but we're thrilled that Marvin Seva and our customer service team were able to assist you efficiently. Your satisfaction is our priority, and we’re happy to know that your replacement is on the way.
We truly appreciate your support and look forward to serving you again in the future. If you ever need further assistance, don’t hesitate to reach out!
Best Regards,
Customer Service Team at Jetson
Customer service was great and handling…
Customer service was great and handling getting a replacement hoverboard sent out. I was pleased once I got in touch with customer service. It was difficult to get in touch with someone at first the website kept redirecting from the chat.
2025年3月12日
自発的なレビュー
Jetson Electric からの回答
Dear Jessica Thompson,
Thank you for your feedback! We're glad to hear that our customer service team was able to assist you with your hoverboard replacement and that you had a positive experience once connected.
We sincerely apologize for the initial difficulty in reaching us and appreciate your patience. Your feedback is valuable, and we’ll continue working to improve our support channels. If you need any further assistance, please don’t hesitate to reach out at 1 (844) 585-7462.
Thanks again for choosing us!
Best Regards,
Customer Service Team at Jetson
Excellent customer service and support
I want say I was very satisfied with customer service, from Mr. Marvin Seva. Mr. Seva was very polite, and was helpful to me with the problem we had with our hoverboard.
2025年3月9日
自発的なレビュー
Jetson Electric からの回答
Dear Karen Irvine,
Thank you so much for your kind words! We’re thrilled to hear that Marvin Seva provided you with excellent customer service and support. Your satisfaction is our top priority, and we’re glad Marvin could assist you with your hoverboard issue.
We truly appreciate your feedback and your support of Jetson! If you ever need further assistance, don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
Customer service
We bought a go cart and it was defective. I called the company and was told after troubleshooting that it was also out of stock. I was advised to reach back out in 4-6 weeks for a replacement. I reached back out at 6 weeks and Raniel helped me. We communicate via email and he was fast to respond with through instructions. He was able to help me get my product for my son. I was very pleased with him and Jetson.
2025年3月6日
自発的なレビュー
Jetson Electric からの回答
Dear Tamara Beachy,
Thank you for sharing your experience! We’re sorry to hear that your go-kart was initially defective, but we’re delighted that Raniel was able to assist you and ensure you received a replacement for your son.
Providing excellent customer service is our priority, and we truly appreciate your patience and trust in Jetson. We’ll be sure to pass along your kind words to Raniel! If you ever need further assistance, don’t hesitate to reach out.
Best Regards,
Customer Service Team at Jetson
Reyna Gabiana…Great Customer Service, The Best!
I just want to say the that the customer service shown by CSR, Reyna Gabiana was exemplary! I had been trying to get my 7yr old grandson’s electric scooter replaced for a couple of months under its warranty. Eventually in the communication back and forth, I came across Reyna and she has been a savior. Just so thoughtful and courteous. She saw the real problem and swiftly took me through it to a new scooter to replace the damaged one. She was so efficient and followed the notes to better understand what I was going through. She has renewed my trust in Jetson and its products by her caring. Once she got on my issue, it was solved inside of week, after two months or more of going back and forth on this. We received the new scooter promptly thanks to her. She truly deserves recognition, the highest of praise, and I hope the company treats her accordingly…maybe like a raise! Jetson gets “5 Stars” here because Reyna truly deserves it.
2025年3月1日
自発的なレビュー
Jetson Electric からの回答
Dear Marion Boykin,
Thank you for sharing such a wonderful review. We are absolutely delighted to hear about your positive experience with Reyna Gabiana and how her dedication and efficiency made a difference in resolving your warranty issue.
At Jetson, we strive to provide top-notch customer service, and it’s truly rewarding to hear that Reyna’s thoughtfulness, professionalism, and commitment have restored your trust in our brand. Ensuring a seamless and hassle-free resolution for our customers is our priority, and we’re so glad Reyna was able to turn this situation around for you and your grandson.
We will be sure to recognize Reyna for her outstanding support, and we sincerely appreciate your kind words. Your feedback inspires us to continue delivering the best service possible.
If you ever need assistance in the future, please don’t hesitate to reach out. Enjoy the new scooter, and thank you for being a valued Jetson customer.
Best Regards,
Customer Service Team at Jetson
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