RXO レビュー 

The delivery team was on time and professional. Every box included in my delivery was WET. These are custom kitchen cabinets and molding. The cardboard was soggy and it is unknown to me at this point if the product is damaged. Even the small box of installation hardware was wet. It was not raining during delivery. Either the truck is leaking from the ceiling or all of my items were left outside overnight. The delivery persons said that the cardboard on the floor of the truck was to help with the water issue, so I’d guess the truck has a known leaking issue.

They were friendly and careful in handling the cabinets.

Delivery movers were on time, polite and efficient

Wonderful young men. Professional polite, respectful! A plus service. Thank you!

Great, experienced, friendly guy. On time, efficient too,

4 cabinets from a very expensive kitchen order were damaged and need replacing. Not acceptable when you’ve waited 2 months for a special order.

What a ridiculous fly hi by night delivery organization!!! I ordered a new stove from Lowe’s with one instruction: since I’m a home hemo dialysis patient, who is in treatment every morning, I requested afternoon delivery. That’s the only request I made. For over a week they have called my in the middle of my treatment to announce that they would be here in 30 minutes. Alway in the morning before 10am!!

After rescheduling with both Lowe’s and RXO every day, each day being assured that tomorrow we will make sure it is delivered in the afternoon, yet the same pattern continues and I have been over a week without a working range all because of their incompetence!

Because of them, I will never buy from Lowe’s ever again for anything!!

The workers were punctual. They were very organized with the organization of boxes. Efficient with the time it took them to deliver. Very professional. They went straight to work until task was completed. Lastly, they Were respectful of the customer. They made sure the customer was pleased with the delivery. Great job!!!

The drivers were kind and courteous, but the updates on arrival time were really bad. My window was 11-3 and they arrived at 7:40pm. I understand delays happen, but the communication from RXO could have been much better. The truck tracking feature is nice except when you see the truck arrive on your street and then turn around to go take a break somewhere. It would be good if that text that comes in saying “you’re next see where they are” came in after their break time. I was left wondering if they were going to cancel my delivery for an hour (as I was also on hold with RXO to find out, never did). I also did not receive a call 30 mins prior to arrival, ok with my plans for the day but not most.
One of the pieces was unable to make it upstairs and the men said that professional delivery men might be able to accomplish it. I was under the impression there were professional movers since it’s things like heavy and expensive kitchen cabinets being brought in!

Delivery on date promised & very early on w/in the scheduled window - I couldn’t be more happier. Great delivery staff. Although a bit of a language barrier in communication, we all made out fine. They are much appreciated, thnx

I'd rate this company zero stars if I could. Where to start?
They held my order for nearly a month in a warehouse located only 25 miles from my home, claiming they "had no trucks" to deliver it with. But, this is a freight delivery company!
Every time I called, my call was routed to an overseas call center (I think located in the Philippines). I was never able to communicate with anyone local.
I usually had to either wait an hour or more for my call to be answered, or I left a message to request a call back. In those cases, sometimes, someone did call back; sometimes, no one did.
RXO changed delivery dates on me three times.
They were incapable of keeping track of the correct phone # to call when I clearly provided a second phone # for a week when I was going to be out of the country.
The call center people I spoke with kept promising they would contact the local office and provide updates, but never did.
I became so desperate that I even offered to rent a truck and drive the 25 miles to the warehouse to pick up my order. But I was never able to confirm the exact address or hours of the warehouse — neither the call center nor the company I ordered my products from could find out this secret information. So I gave up and just waited more days.
They were supposed to call the night before the delivery to inform me of a four-hour delivery window, but they only called the morning of the delivery.
The delivery guys never asked me to sign for the delivery but just drove away hastily, after unloading the boxes.
These are the major issues I recall now. I'm sure there were more.
In the end, I am thrilled with the products I ordered from another company (Trex), but not with the decision by Trex to use RXO to deliver my products.

My delivery team was exceptional… not only extremely courteous but respectful and professional in every aspect of the delivery process. They were mindful in the placement of the boxes placed in my living room and brought covers to protect my floor. All in all an A+ delivery.

I'm sitting here reading all of these reviews and the responses that RXO is giving back is laughable. Like, you know damn well you are a scam and you aren't doing a thing about these peoples issues. I had a mattress delivered today. I was supposed to get a 30 min in advance phone call. I work nights so having a window of 8am-11am was tough as it was. They called around 9 and said they would be there in about ten minutes. What happened to 30? In the email prior to them coming it stated the following:

"Bedding Haul Away
The delivery team will remove the existing bedding from the customer’s home for haul-away or disposal. The delivery team will move the bedding safely, protect floors and walls, and secure it in the vehicle for transport. This service does not include uninstall or disconnect utilities unless the order includes uninstall, and This service does not include take items that are not listed for removal."

This was a LIE! The driver informed me they wouldn't be hauling it away because policy changed THAT MORNING" and they were advised that they couldn't take it. So, that very morning, policy changed? Ummm, OK Buddy. Sure. That mattress was almost 1,800 dollars and they couldn't even haul the old one away like the company stated it would? I don't want a response because you don't care. It's obvious you don't care and you are just spewing out your lies to shut people up. How your company is still in business with all of these horrible reviews is mind boggling. Gross.

Used Home Depot kitchen remodeling. RXO is a horribl ehorrible company. Ovserseas customer service can literally never help you. Our order was literally rescheduled 6 times including within the hour when we already changed our complete week schedules around it. Completely, compelteliy horrible. Go somewhere else if you want your stuff delivered on time. Would not ever recommend Home Depot to others for kitchens becuase of our experience with RXO

Great delivery fast and efficient would use them again my team was Carlos. And Jose Carlos. Thank u for a great experience

The delivery men were courteous and respectful. They let me know they would be arriving before they showed up. They helped my sister to understand which cabinets were which. I gave them Amazon gift cards as tips.

The communication was great and the two men were courteous.

I ordered a Frigidaire microwave with installation, thinking I am paying a secure company for services. Instead delivery and installation was by RXO Last Mile. First the delivery guy came without an ID, so my building didn't let him in obviously. Yet they marked services as completed, and it took me a whole day to get in touch with them myself, PROVE to them microwave was never installed, and reschedule. On the day they rescheduled for - they've called to say they will come later in the week. No reimbursement, useless customer service, treating people like a joke.

They dropped one cabinet off the dolly. It fell on his side. When they left, there was trash all over the street and in my yard from the truck not from my delivery. Very unprofessional.

Very professional.