RXO レビュー 

Both of the guys were great to deal with. All of the boxes look to be in great shape.

This is one of the people working there who deceived me and caused the company to steal money from me, and they refused to pay me.They are thieves; don't work with this company. They scam small businesses—you do the work, and they refuse to pay a fair amount.I want to warn everyone not to work with RX or Capacidad Logística; they are liars who steal your money. I handled a load for them—a northbound trip for 1,600. They wanted to pay me the same rate for the return trip because they had made a mistake regarding the load; in the end, they didn't pay me for the return leg at all. They owed me 4,600 pesos; they sent me a confirmation saying they would pay it, but they deceived me—it was a lie, and they don't pay. They are all crooks—the whole lot of them are scum. Don't work with them; they are terrible payers and liars—everyone there, from the managers down to the entire staff. Don't work with them; I give them a zero.Don't work with RX or Capacidad; they are scammers. Last week, I took a load worth over $1,600; they made a mistake with the load and didn't want to pay the market rate of $3,000 for the return trip. I ended up taking the return load anyway, but they kept me idle all week because they refused to negotiate. I delivered the load because they had promised to pay $4,600 pesos for the return leg, but upon delivery, they refused to pay for one of the units—claiming they would only pay $600. They basically stole all my money. Don't work with these people; the dispatchers and staff there—who are supposedly trained professionals—are all liars and thieves. Give them a one-star rating; just don't work with them.

Don't work with RX or Capacidad; they are scammers. Last week, I took a load worth over $1,600; they made a mistake with the load and didn't want to pay the market rate of $3,000 for the return trip. I ended up taking the return load anyway, but they kept me idle all week because they refused to negotiate. I delivered the load because they had promised to pay $4,600 pesos for the return leg, but upon delivery, they refused to pay for one of the units—claiming they would only pay $600. They basically stole all my money. Don't work with these people; the dispatchers and staff there—who are supposedly trained professionals—are all liars and thieves. Give them a one-star rating; just don't work with them.

Driver and helper were very polite and efficient.

TERRIBLE service. Supposed to mount TV upon delivery and was told “oh no we ain’t doing that today. Goodluck”. Second attempt at scheduling mounting they no-showed. Third attempt they said they couldn’t do it and didn’t mount anything. 0/0 recommend this company

Drivers were - polite, courteous and efficient. They took care of my delivery with no damage.

Ivan and his helper were great! They were very accommodating to having to play a bit of Tetris and super fast and friendly.

They did a great job and offered great suggestions for storing everything in my space.

Delivery drivers were kind, courteous and quick.

We had a fantastic couple show up and unload an order of cabinets with 61 items, happily! From the original call this morning to confirm arrival time to saying goodbye an hour later, they maintained a very affable demeanor. Genuinely nice people, and hard working! Fast! Items needed to go up about 8 steps in a split level and they didn’t hesitate. They moved out with a happy heart about it. Rare these days, unfortunately. Thank you so much for sending us this pair to help us.

Everyone did a great job! They were very nice and asked me where I wanted the delivery placed they were very careful with the items. May a courtesy call to let me know they were on their way and came in the timeframe that they said they were going to. Great job!

Professional, waited for us to unbox large items to check for damage. Notified us regarding delivery time in advance.

RXO completely botched what should have been a simple Amazon delivery, and the entire experience was a masterclass in incompetence.

On the day of delivery, the driver called me to confirm he was on the way. So far, so good. Then, for reasons I still can't comprehend, he showed up at a tax office instead of my home. After speaking with him again, I provided the correct address and expected the issue to be resolved. Instead, the driver stopped responding entirely. Calls went unanswered, texts were ignored, and shortly afterward I received a notification claiming the delivery had failed.

Unfortunately, the driver's performance was only half the problem. RXO's customer service was equally disappointing. Getting a response took far too long, and when I finally did hear back, the updates were vague, unhelpful, and did nothing to resolve the situation. It felt like nobody knew what was going on, and nobody cared enough to find out.

The most frustrating part is that this wasn't a difficult delivery. The driver had my phone number, called me directly, and was given the correct address. Despite every opportunity to fix the mistake, RXO still managed to fail the delivery.

If you're ordering through Amazon and see that RXO is handling the shipment, I would strongly suggest looking for another seller or delivery option if possible. I've dealt with plenty of delivery companies over the years, but this was one of the most frustrating and poorly managed experiences I've encountered.

New bed scheduled for delivery today. (Scheduled 3 weeks ago.) Took apart the old bed to make room for the new before work this morning. Got a phone call after noon today telling me they would need to cancel and reschedule for 3 weeks from now. A simple email or text message BEFORE today would have saved me a lot of effort, but RXO clearly don't care. Tried the phone line but have been stuck on hold for over an hour. Avoid RXO like the plague, if you can.

Great delivery experience

Bought a refrigerator from LG, who uses RXO for third-party delivery.

Delivery is set for Thu 6/4, 3pm-7pm window. We get a note at 6:30pm saying the new window is now 10:15pm-11:45pm (?). At 9:30pm we get a "you're up next!" text and frantically empty the fridge. At 10pm we get a "sorry we couldn't complete the order, we'll deliver next week instead."

Today's the day, fridge is on its way! Right? Of course not. Delivery truck shows up 30 minutes before their 1pm-5pm window, and once again we empty the fridge for delivery. Upon arrival, they tell us that they can't physically get the fridge off the truck. They don't have lifts and they can't lower the fridge off the back of the truck. Also, even if they did, the driver said "I don't do appliance so I wouldn't know what to do." WHY DID THEY SEND THE WRONG DELIVERY GUY WITH THE WRONG TRUCK??? So they leave, with the fridge, and once again we're waiting.

I call LG, they blame RXO. I call RXO, they blame LG. Either way, I have no fridge, two terrible experiences, and no idea when or how this will be resolved. Atrocious experience, negative 5 stars.

The absolute worst. Cant tell you how many times I’ve had an order cancel the day of delivery only for them to push it out two weeks. Today was a W hotel mattress. Before it was a Sam’s Club order. Never ends with this bottom feeder company. What has happened to customer service in the US?!

Avoid This Company – Terrible Delivery Experience
Unprofessional Service:

Missed Windows: They missed the agreed-upon delivery window after assuring me delivery would occur between 8 am and noon.
Then I was texted delivery would take place by 9:32. At 10:00 I text customer service and was assured the delivery was two stops away.
After noon I am texted they cannot deliver today and would contact me in 24-48 hours
I contact customer service online and am told I cancelled my order. I respond to that text but cannot send the message—at the bottom of the text chain my only choice is to cancel my order.
So I call the 800 number and have been on hold for 2+ hours
Zero Communication: Calling customer support resulted in endless hold times and no actual answers.
Avoid RXO: Save yourself the massive headache and use a different logistics provider.

This is by far the worst experience I have had with a delivery company. My large package was left in the middle of my driveway. When I went out to ask the delivery staff to put the parcel at the front door I was met with an angry and unprofessional worker. The worst company ever. DO not do business with these people. Awful!