RXO レビュー 

The delivery team went above and beyond to help get my boxes to the back door which was down some stairs and inconvenient. I was very thankful for their help and positive attitudes.

Been waiting for our appliances delivery for 2 days woth no calls and they won't answer when we call. They gave a 12 hour window on day one for drop off with no call no show. Then finally respond to texts they will be there the next day between 4-8 still no call and no show. 1.5 days of work missed and they can't be bothered to even contact us. Worst delivery ever and completely unprofessional.

One of the drawer slides was broken on the 4 drawer $1000 cabinet. This should have been found before cabinet left the factory. Now I will have to fix it since we can't afford delaying installation. Everybody makes mistakes but to let this get to a customer who has been waiting 6 weeks is inexcusable.

Delivery guys were great.

The delivery mariners were careful not to break tree branches to get down my driveway. Therefore, they had to move the 20 boxes via hand carts the extra 100 feet down a steep incline. They were also courteous.

Bunch of incompetent clowns incapable of hooking up a water line to the appliance. They’ve been to my house 3 times, first they made me bring a plumber and do some unnecessary changes because they can’t take “liability” second time they came and remembered that don’t have the material to finish the installation and the office manager admitted that they’re at fault. All these happening because they refuse to use the already working water line and want me to call a plumber and do another unnecessary install. Third time I called them and explained what is missing and they promised that this time they will bring all the tools and make sure they installation will be complete just to send another bunch of clowns saying that they cannot install because they cannot be liable for a leak that does not exist. Had to call a plumber who used the existing water line said there is no chance of anything leaking and finished the job in less than 5 minutes. It’s a joke of a company no one knows what they’re doing and why they are there, all they are good at is coming up with BS excuses not to finish the job so they can go to the next job and fail miserably again. To RXO team responding: don’t waste your time with “we are sorry about your experience” go do something that you’re good at where you can live an honest life instead of lying endlessly just to justify your incompetence.

Leaving second negative review for this Company. WAS SCHEDULED FOR DELIVERY AND INSTALLATION ON MAY 20, 2026. DISHWASHER WAS DELIVERED BUT DELIVERY PERSON SAID HE COULD NOT INSTALL WAS RESCHEDULED FOR MAY 27, RECEIVED A TEXT AT 4:23 THAT DAY SAYING THEY WERE CANCELLING BECAUSE THEY DID NOT HAVE TOOLS TO INSTALL. I HAVE ENOUGH TOOLS IN MY KITCHEN DRAWER TO DO THIS. RESCHEDULED FOR JUNE 3 AND JUST RECEIVED CALL THEY WERE CANCELLING FOR JUNE 3. DO NOT COUNT ON THEM TO DO THEIR JOB

Delivery team kept me updated with delivery timeframe throughout the day. Showed up on time, and were quick, professional, courteous, and accommodating during delivery.

Great and easy delivery.

The young men who delivered our cabinets today were very kind, polite, responsible, and helpful. I have no doubt that you value them and take good care of them.

Your 2 gentleman that unload the large shipment of cabinets did an outstanding job. 2/3 of a truck of cabinets.

Easy to work with and a great attitude.

The delivery team was early, they provided up to date information and instructions. The team was efficient and kind. We appreciated the level of communication and customer service.

This has been perhaps the worst deliver experience I've ever had. My samsung dishwasher was suppose to be installed on 5/26. They came, couldn't "remove" the original dishwasher from its spot and told me call someone else to remove it. It took only 30 minutes of research and work to lower the dishwasher myself and remove it myself.

They told me they could come back later that day or tomorrow. That ended up being a lie and they rescheduled for two days later. Not to mention they said they would call me back, which they never did. Fine. Two days later the guys show up first thing in the morning which is great. Only problem is they forgot the cable to plug in the new dishwasher. They tell me they can't do anything it will have to rescheduled AGAIN. Absolutely ridiculous. But whatever, next time it will finally be installed.

Now they've made me wait 4 days because of the weekend and Monday morning comes along. I just got a call this morning telling me that they've FORGOTTEN THE POWER CABLE AGAIN. This is absolutely insanity. No customer service, no help, absolute incompetence on every level. I asked to talk to a supervisor and the guy just rerouted me back to the robot lady. So awesome. AVOID THIS COMPANY AT ALL COSTS.

6/27/26 - As of this day, a member of corporate reached outed and issued a gift card for my experience and I received that gift card. Obviously still not a great experience but at least they attempt to make it right

RXO Delivery Service is one of the most frustrating delivery companies I have ever dealt with.

I tracked my delivery through RXO’s app and tracking link all day, and neither provided useful or accurate information. Throughout the entire day, the shipment appeared to remain in or around Edison, New Jersey, while I am located on Long Island. Based on the tracking information, it never appeared that the delivery was actually progressing toward my location.

I had a delivery scheduled today with a four-hour delivery window from 3:30 PM to 7:30 PM. Because of this appointment, I took the entire day off from work. At 3:59 PM, I received a missed call from the driver. I immediately returned the call at 4:01 PM—just two minutes later—but it went straight to voicemail.

I then attempted to contact RXO customer service, only to find that nobody answered. After finally reaching out through email, I was told someone would call me back. That never happened. Instead, I was informed that the delivery would now need to be rescheduled, and to make matters worse, I can’t even schedule a new delivery date for another 24 to 48 hours.

What makes this even more frustrating is that, based on the tracking information, it never appeared that the truck was anywhere near my area. The entire situation creates the impression that little effort was made to complete the delivery, yet I am the one being inconvenienced and forced to wait even longer.

It’s unbelievable that a company can consider a delivery attempt failed after a single missed call when the customer returns the call almost immediately. There was no reasonable effort to contact me, no follow-up, and no meaningful customer service support. The result is that I wasted an entire day waiting at home and now have to rearrange my schedule because of RXO’s poor communication and lack of accountability.

If your time is valuable, think twice before using RXO. Their tracking system, communication, customer service, and delivery process were all disappointing. This experience showed a complete lack of respect for the customer’s time.

Waiting for two weeks for my washer and dryer set to arrive, last week they confirmed the delivery at 7 am then said it had to be rescheduled at 9 am. Same thing yesterday. Was told there wasn't room on the truck... how do you not plan for a truck large enough to handle the deliveries you have scheduled for that day? I'm told they're only in my area on Fridays, so I'm likely going to have to wait a whole additional week (and cross my fingers they actually make room for my things). Every time I've called, they are polite but offer no real solution, put me on hold only to tell me they "can't get a hold of the local hub". Was told yesterday, TWICE, that I would get a call back, no such call ever happened. I called back this morning, same conversation no solution, promise to call back.

6/5 update- my delivery was confirmed for today, I got a time frame and everything looked good. 30 minutes prior to my delivery window I received another reschedule notice. 😡😡

Delivery has been rescheduled twice so far. Driver blatantly lied saying delivery was attempted. I was home all day and no one ever called or showed up. Just a notice that a delivery was attempted and will have to be rescheduled. Worst delivery company out there.

Great experience! The team gave 30- minute notice prior to delivery and were on time, courteous, professional and very friendly. No wasted movements, all cabinets were in my garage in approximately 15 minutes. I’m very appreciative of the phenomenal service.

Delivery Team provided me with two advanced notices prior to their arrival allowing us to have access to staging area prepared for their arrival. The two-person team wasted little time unloading all 39 boxes and placing in our home with care not to damage the cabinets or the interior of our home. Most importantly, they were courteous throughout the entire process.

Great communication on the order status. The drivers were very courteous and professional. They handled the boxes with care. Keep up the good work!

Delivery guys were great. Thank you for using a really good delivery service