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Saudia Holidays ããã®åç
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Saudia Holidays ããã®åç
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عرÙض ØÙÙØ© Ùج٠ÙÙØ© ÙسÙÙØ© اÙØجز ÙاÙصراØØ© اÙ٠٠رة ٠ر٠اØجز ع٠طرÙ٠عطÙات اÙسعÙدÙØ© ÙاÙعرÙض ج٠ÙÙØ©
Saudia Holidays ããã®åç
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the call center is not answering, I was trying for thr past 3 days. moreover, there are no sufficient info in the booking confirmation
Saudia Holidays ããã®åç
Hello Faris,
We have reviewed your comment and thank you for taking the time to share your feedback.
Please be assured that your comments have been immediately forwarded to the appropriate department.
To explain the situation in detail and discuss your case with you in person, we will contact you directly by phone.
Thank you again for your trust, and we look forward to hearing from you soon.
Best regards,
Maxime
Update: After my initial experience, the customer relations team contacted me and handled my request very well. They approved the change to my return flight for a reasonable fee, and I really appreciate their quick response and assistance.
Thank you, especially to Latifa, for taking care of my request and providing a good solution.
Saudia Holidays ããã®åç
Hello Reem,
Thank you so much for your wonderful feedback. We are thrilled to hear that our customer relations teamâand especially Latifaâwas able to assist you quickly and find a great solution for your flight change.
We truly appreciate your kind words and are always here to help. Have a fantastic trip!
Best regards
Nabyl
They saw my review and made necessary actions to have my concerns answered and were willing to help. For that, I changed my review to a full 5 stars
Saudia Holidays ããã®åç
Dear Saud,
Thank you very much for updating your review after speaking with our service team. We are glad we could help, and we remain at your disposal should you have any further questions.
Regards
Léa
Saudia Holidays ããã®åç
Hello Rayan,
Thank you for taking the time to post a review of our travel offers!
We are delighted that your first experience met your expectations. We remain at your disposal for any requests to ensure your trip is perfectly planned.
Wishing you a wonderful day.
Best regards,
Nabyl
اÙخص٠٠رة خراÙÙ ÙاÙØ®Ùارات ٠تÙÙعة Ùج٠ÙÙØ© ÙاÙÙ ÙÙع سÙ٠اÙاستخدا٠ÙاÙØجز
Saudia Holidays ããã®åç
Ø£ÙÙا٠ؚ٠Ùا Ø£Ùاïº!
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ات٠اÙØ·Ùؚة ÙتÙÙÙÙ
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Thank you for the offers, and for the easy platform. It would be better if I could search for specific hotels and select some for direct comparison. This alone made me go back and forth about 6 to 8 times and make screenshots and note down some key offers. Also, it would make sense if all documents shared via email to be received in a pack via WhatsApp + important emergency contacts. Thank you again.
Saudia Holidays ããã®åç
Dear Yazeed
Thank you for your feedback and kind words about our platform!
We completely understand how tedious it must have been to take screenshots and notes just to compare options. Introducing a direct hotel search and side-by-side comparison feature is a great suggestion, and we are passing it directly to our product team to help improve the experience.
We also love your idea of sending all booking documents as a single WhatsApp package along with key emergency contacts. Making your travel details easy to access on the go is a top priority for us.
Thank you again for taking the time to share these valuable insights with us!
Please let us know if you need any information from us,
Léa
Saudia Holidays ããã®åç
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Saudia Holidays ããã®åç
Dear Amal,
Than you for taking the time to share this nice feedback with us.
Léa
Saudia Holidays ããã®åç
Hello Mansour,
Thank you for your positive feedback regarding the ease and speed of your reservation.
However, we noticed that you gave us a rating of 1 out of 5, which does not seem to reflect your comments.
Therefore, we will contact you directly by phone to discuss your case in person.
Thank you again for your trust, and we look forward to hearing from you soon.
Best regards,
Maxime
Saudia Holidays ããã®åç
Hello Jehad,
Thank you very much for your positive review!
Your feedback encourages us to maintain our quality standards. We appreciate your constructive comments and hope to assist you again with your future adventures.
We wish you a pleasant day.
Best regards,
Nabyl
I canât fill the passenger information like the passport and passenger name and phone numbers.
I canât upgrade my flight by using miles only by cash are available.
No one helped my from saudia air line or Saudia Holidays.
Saudia Holidays ããã®åç
Hello Ibrahim,
We have taken note of your comment and would like to thank you for taking the time to share your feedback.
Please rest assured that your comments have been passed on to the relevant department straight away.
Our team will contact you via your customer account to assist you with the issues you have encountered and to follow up on your enquiry.
Kind regards,
Audrey
Saudia Holidays ããã®åç
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Saudia Holidays ããã®åç
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Saudia Holidays ããã®åç
Dear Hussam
Thank you for your feedback. We're sorry to hear the website felt a little slow â we're actively working on improving its performance and your comment helps us prioritise this. We've passed it on to our technical team.
Thank you for taking the time to share this with us.
Léa
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Saudia Holidays ããã®åç
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1. This holiday concept is fantastic.
The partnering hotels should keep the advertised rates stable or fixed within a given window, instead of waiting till point of checkout or payment before announcing increase in rates supposedly due to high demand.
2. Saudia should consider modifying this holiday concept to accomodate interested customers flying from other countries/continents, instead of limiting the take-off from only Jeddah and Riyadh.
3. Generally, Saudia should consider opening Jedda - Abuja(Nigeria) - Jedda route.
Saudia Holidays ããã®åç
Dear Musa,
Thank you very much for this detailed feedback and for these constructive suggestions â we've passed them along to the relevant teams.
Regarding the rates shown by our partner hotels, we understand your frustration: a price change between booking and checkout is never a good experience.
As for expanding departure points beyond Jeddah and Riyadh, as well as opening a Jeddah - Abuja route, these are interesting ideas that we're sharing with our network and development teams, who are always listening to the needs of our international customers.
We remain at your disposal,
Regards
Léa
Thank you to make my vacation planning as easy as possible
Saudia Holidays ããã®åç
Dear Saleh,
Thank you very much for taking the time to share your feedback and for leaving us such a wonderful review. We are delighted to hear about your positive experience with our service.
Please feel free to reach out if you have any questions or need further assistance.
Best regards,
Léa
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