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We purchased a 3-nights plane+hotel package. On our day of travel (about 4 or 5 hours prior the depature), we received a message stating that our first leg flight was canceled. The airline suggeste... ãã£ãšèŠã
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Itâs not easy to contact the agent for questions. The WhatsApp number is not working. The rooms details was not shown when i mad the booking but i knew it by its name. The transportation was not o... ãã£ãšèŠã
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3.1
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顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸã
ãã®äŒæ¥ã¯ãããžãã£ãããã¬ãã£ãããåããã顧客ã«ã¬ãã¥ãŒãäŸé ŒããŠããŸãã
Trustpilot ã§ã¯ãæ¬ç©ã®äººéã«ããã³ã³ãã³ãã«éãã眮ããŠããŸãããã ãããã®äŒæ¥ã¯è¿ä¿¡åçš¿ã®äœæã«åœ¹ç«ã€ AI æ¯æŽããŒã«ã«ãã¢ã¯ã»ã¹ããããšãã§ããŸãã
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ã¬ãã¥ãŒãè©äŸ¡ã®ååŸæ¹æ³ãã¹ã³ã¢ãªã³ã°ãã¢ãã¬ãŒã·ã§ã³ã®ããã»ã¹ã«ã€ããŠç¢ºèªããã
Saudia Holidays ããã®åç
Dear Abdullah,
Thank you so much for your feedback.
We are thrilled to hear that you had a very satisfying experience with us. We hope to welcome you again soon,
Regards
Léa
Saudia Holidays ããã®åç
Dear Nawaf,
We are truly sorry to hear about your experience and how disappointed you feel regarding the support received from our contact center. This is certainly not the level of service we strive to provide.
Following your message, we reached out to you directly. Thank you very much for your time and your valuable feedback.
Thank you for your patience, and we apologize again for the inconvenience.
Best regards,
Léa
As price itâs very good but as services against customer unable to change dates and when you want to cancel the process take all your money as fees for cancellation which not professional which enforce you to accept the deal for me I will advice my friends to stay away from Saudi holidays website and app
Saudia Holidays ããã®åç
Dear Salman,
Thank you for taking the time to share your feedback.
We have carefully noted your comments and wish to assure you that they have been immediately forwarded to the relevant department.
In order to provide you with a personalised response, you will shortly receive a message from us.
We kindly ask you to reply to it so that we can address your case as quickly as possible.
Thank you again for your trust.
Best regards,
Latifa
٠٠تاز ÙاÙØµØ Ø§ÙØجز ٠عÙÙ ÙØšÙÙÙ ÙÙد٠ÙØ·Ùرا٠ÙÙ٠اÙتÙÙع ØŽÙرررا
Saudia Holidays ããã®åç
عزÙز٠FaezØ
ØŽÙرا٠جزÙÙا٠Ù٠عÙ٠تÙÙÙÙ
٠اÙرا؊ع ÙÙÙÙ
ات٠اÙÙØ·ÙÙØ©!
ÙسعدÙا جدا٠أ٠تجرؚة اÙÙÙد٠ÙاÙØ·Ùرا٠Ùد ÙاÙت تÙÙعاتÙ. رضا عÙ
Ùا؊Ùا ÙÙ ÙدÙÙا اÙØ£ÙÙØ ÙØŽÙادت٠ÙتÙصÙت٠ÙساÙ
Ùعتز ØšÙ.
ÙØŽÙر٠عÙ٠اختÙار٠"عطÙات اÙسعÙدÙØ©"Ø ÙÙÙت؞ر ؚ؎غ٠خدÙ
ت٠Ù
جددا٠Ù٠رØÙات٠اÙÙادÙ
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Ù
ع أطÙØš اÙتØÙاتØ
ÙرÙ٠عطÙات اÙسعÙدÙØ©
The worst experience and customer service available, to be avoided at all costs.
Booked a package with them that includes flight + hotel + transfer
The they told two days before my flight that transfer is not available and that i need to arrange hotel for the first night for myself
No solutions offered, no refunds no apologies
Saudia Holidays ããã®åç
Hello Abdullah,
We have reviewed your comment and thank you for taking the time to share your feedback.
Please be assured that your comments have been immediately forwarded to the appropriate department.
To explain the situation in detail and discuss your case with you in person, we will contact you directly by phone.
Thank you again for your trust, and we look forward to hearing from you soon.
Best regards,
Maxime
detailed information about the hotel is not obvious. Location on map and actual hotel website should be included. We need to see reviews of the hotel.
Update: Saudia Holidays contacted me to follow up about my review, and am happy to report that i appreciate their gesture, and their explanation about the features i missed in the website. This also shows that the company took their customers' feedback very seriously, which is rare nowadays. For that, i have revised my review,
Saudia Holidays ããã®åç
Dear Talha,
Thank you so much for taking the time to update your review.
We are delighted that our team could assist you and clarify how to find detailed hotel information, locations, and guest reviews on our website. Customer feedback is truly at the heart of what we do, and we are grateful for the opportunity to listen, support, and continuously improve our services.
Your kind words mean a great deal to us. We look forward to welcoming you back and helping you plan your next trip,
Warm regards,
Léa
Customer service?! Like literally cant find anyone to contact after i did the booking! So bad
Saudia Holidays ããã®åç
Hello Turki,
We have carefully reviewed your comment and thank you for taking the time to share your feedback.
Please be assured that your comments have been immediately forwarded to the appropriate department.
To explain the situation in detail and discuss your case with you in person, we will contact you directly by phone.
Thank you again for your trust, and we look forward to hearing from you soon.
Best regards,
Audrey
They change my trip duration with out informing me and there is no response from call center for arabic annd very slow response to solve issue
ââââââââ-
Many thanks for Miss nadia she was solved my issue and support me a lot until find solution
Saudia Holidays ããã®åç
Dear Atif,
Please accept our sincere apologies for the experience you had, as it does not reflect the level of service we strive to provide.
We have reached out to you to find a suitable solution. You are currently in contact with Nadia, who is assisting you with your case.
Should you have any further questions, please do not hesitate to contact us.
Kind regards,
Léa
خد٠ات راÙÙ٠جÙد٠عاÙÙ٠سرع٠Ù٠اÙتÙÙÙØ° ٠تاؚع٠جدا سعÙد.. ØŽÙرا ÙÙÙ
Saudia Holidays ããã®åç
Ù
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ØŽÙÙ٠ؚخصÙص اÙØجز اÙØ°Ù ÙÙ
ت ؚ٠عؚر اÙسعÙدÙØ© ÙÙعطÙات (Saudia Holidays).
ؚعد إتÙ
اÙ
اÙØجز ÙاÙتأÙد Ù
٠اÙدÙØ¹Ø ÙاÙØ°Ù ØšÙغت ÙÙÙ
ت٠22,940 رÙا٠سعÙدÙØ Ùا٠اÙØجز اÙ؞اÙر Ùد٠ÙØŽÙ
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* غرÙتÙÙ (Delight King with Terrace)
* 4 أ؎خاص
* 4 ÙÙاÙÙ
* 4 تذاÙر Ø·ÙراÙ
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أطاÙØš ؚاÙتØÙ٠ؚ؎Ù٠عاج٠Ù
Ù Øجز٠ÙتصØÙØ Ø§Ùخطأ ÙÙرÙØ§Ø ÙاÙتأÙد Ù
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ؚاÙت؞ار ردÙÙ
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د اÙسÙر.
Saudia Holidays ããã®åç
اÙسÙاÙ
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ÙØŽÙر٠عÙ٠تÙاصÙÙ Ù
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أطÙØš اÙتØÙاتØ
؎ارÙÙت
Itâs not easy to contact the agent for questions. The WhatsApp number is not working. The rooms details was not shown when i mad the booking but i knew it by its name. The transportation was not offered to me when i mad the booking.
My recommendation is to let an agent to contact me by WhatsApp to make the booking or receive questions about the booked trip. Similar to Almosafer.
Final I didnât benefit from being Alfursan gold member.
Saudia Holidays ããã®åç
Hello Mohammed,
Thank you for sharing your constructive feedback and recommendations with us. We are truly sorry to hear about the difficulties you experienced when trying to contact us, as well as the issues regarding the lack of room details, transportation options, and the application of your Alfursan gold membership. Please accept our sincerest apologies for this frustrating experience.
We take your comments very seriously as we constantly strive to improve our booking process and communication channels.
To assist you further, please be assured that an agent is currently reviewing your file and will contact you as quickly as possible to discuss these matters with you.
We thank you for your patience and remain at your entire disposal.
Best regards,
Charlotte
The customer service representative is very helpful. She really knows the problem from our booking
Saudia Holidays ããã®åç
Hello Louise,
Thank you so much for sharing your feedback! We are delighted to hear that our customer service representative was so helpful and quickly understood the issue with your booking.
We wish you an excellent trip and remain at your entire disposal!
Best regards,
Charlotte
The hotel make us pay early check in fees ( extra one night ) while I booked every thing through them ???
Saudia Holidays ããã®åç
Hello Mohammed,
We sincerely apologize for the confusion regarding the early check-in fees.
After reviewing your booking, we would like to clarify that your initial reservation only covered the standard services selected at the time of purchase. The early check-in option was not included or pre-paid through us, and you received exactly what you had paid for in your package. This is why the hotel charged you directly on-site, in accordance with their policy, to grant you early access to your room.
We are sorry for any misunderstanding and remain at your disposal should you have any further questions.
Best regards,
Charlotte
Horrible experience, Since june 17 2026 they are playing around with my booking. First booking 17/6/2026 through official saudia holiday page. I received an email confirm that the request has been received and i will be contacted in 48 hours. No one get back and i remained following up with them for 3 days. After 5 days they cancelled by booking from their end and called me back to book another one with paying 700 AED additional for the same package. Regardless i paid extra my 2nd booking doesn't give me access to apply for transit visa showing offline booking contact the source you booked with. My problem remains the same like ping pong ball. Saudia holiday team says contact saudia, Saudia team says contact agency the callcenter even doesn't seems aware of their partnerships ventures. My register ticket number with saudia remains with no response and Saudia holiday team is not responding they remove the access from my customer area to communicate with agent and only bot response option remains available. I already submitted the screen shot of the visa application page showing not eligible 3 days back and saudia holiday team left me with the response we will get back ASAP. Nothing happening no resolution they closed their contact channels. I am travelling with 3 kids. Since 10 days i am in the state of stress, anxiety and uncertainty. Really awful.
Shahrukh Raees
Saudia Holidays ããã®åç
Hello Shahrukh,
Thank you for your feedback. We are sincerely sorry to hear about the stress, anxiety, and frustration this situation has caused you and your family ahead of your journey.
We would like to inform you that your booking has now been officially cancelled and fully refunded from our end.
We deeply apologize for the communication issues you encountered between the different platforms and for the delay in providing you with a clear response. This is certainly not the level of service we aim to deliver.
We thank you for your patience and truly regret that your experience did not meet your expectations.
Best regards,
Charlotte
My experience with Saudia Holidays has been extremely disappointing due to the lack of seamless integration with their third-party partner, Perfect Stay. I spent hours being redirected between both companies to resolve incorrect booking information, and I still don't have a clear answer regarding my infant's seat. This back-and-forth has made the start of my trip very stressful.
Saudia Holidays ããã®åç
Hello Alaa,
Thank you for taking the time to share your feedback.
We are sincerely sorry to learn about the difficulties you encountered and the stress this situation has caused at the beginning of your trip. This is certainly not the experience we aim to provide.
Please be assured that we are currently reviewing your case with the utmost attention and are doing everything possible to provide you with a satisfactory resolution as quickly as possible.
We appreciate your patience and understanding while we work to clarify the situation and will keep you informed as soon as we have further information.
Kind regards,
Charlotte
ÙاÙت طرÙÙØ© اÙØجز سÙÙØ© Ù٠رÙØ© ÙسرÙعة
Saudia Holidays ããã®åç
Ø£ÙÙا٠ؚÙØ
ÙØŽÙر٠جزÙ٠اÙØŽÙر عÙ٠تÙÙÙÙ
Ù!
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عÙا ÙاÙت سÙÙØ©Ø Ù
رÙØ© ÙسرÙعة.
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ع أطÙØš اÙتØÙاتØ
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Booking through Saudi holidays should contain better options such as adding wheelchair assistance and adding passengers informations like passport number and expiry dates, I had to contact Saudi airlines to add these information for my booking
Saudia Holidays ããã®åç
Hello Dana,
Thank your for your feedback !
Regarding the wheelchair assistance service, the request was indeed registered by the agent who handled the sale during your phone call. As for the passport information, please note that it is not necessary to add it at the time of booking: only the first and last names matter for the validation of your tickets.
Nevertheless, we thank you warmly for your feedback! We take it fully into account in order to constantly improve our services and your experience.
We wish you an excellent trip and remain at your entire disposal.
Best regards,
Charlotte
online booking was straightforward , however i had a negative experience when calling customer service number .
Saudia Holidays ããã®åç
Hello Saad,
Thank you for taking the time to share your review.
While we are delighted that your online booking was simple and straightforward, we sincerely regret that your experience with our phone customer service did not meet your expectations.
Please be assured that we take your feedback very seriously in order to improve our team's support and customer care. Our team remains at your entire disposal should you need any further information.
Have a wonderful day,
Charlotte
After reviewing the offer it appears that its above the regular pricess and its fake offers with low services, also no option to cancel or refund the amount its like spam
Saudia Holidays ããã®åç
Hello Adel,
We are sorry to hear that your experience did not meet your expectations.
Our offers are based on real-time availability and pricing provided by our partners. We regret that you found the offer unsatisfactory.
We will take contact with you directly to discuss your feedback in more detail and better understand your concerns.
Have a nice day.
Kind regards,
Monique
Very disappointing experience with Saudia Holidays. I booked a hotel package specifically because the website stated that the room would be available upon arrival. I even paid extra based on this information. However, when I arrived, the room was not available as promised and I was asked to pay additional charges.
Customers should be able to trust the information provided during the booking process. The lack of communication and failure to honor what was advertised caused unnecessary stress and frustration at the start of the trip.
I expected much better service and transparency. Unfortunately, this experience has made me hesitant to book through Saudia Holidays again.
Saudia Holidays ããã®åç
Hello Abood,
We are sorry to hear about your experience and the inconvenience caused upon your arrival.
After review, the check-in times were indicated in the booking information provided. However, we understand your disappointment regarding the room availability and the additional charges requested on site.
We will contact you directly to discuss your experience in more detail and see how we can assist you. In the meantime, we wish you a pleasant stay.
Kind regards,
Monique
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