مافيه اي معلومات عن بيانات حجز الغرفة اطلاقا مما جعلني اشعر بالخداع عند وصول الايميل وعرفت وقتها اسم الغرفة وايضا بعد الحجز وعند الالغاء توجد رسوم لماذا! هذا نوع من الاستغلال للعميل لانني حرفيا مس... もっと見る
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レビュアーのコメントを見てみましょう
تجربتي كانت سيئة جدًا وغير متوقعة طلبت حجز فندق 4 نجوم وتم حجز مكان لي كأنه موتيل قذر و رائحته سيئة جدًا وغير نظيف بالإضافة لانعدام الأمن بطاقة دخول الغرفة تفتح سائر غرف الفندق وتم وعدي بعد قضاء الليل... もっと見る
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Thank you for the offers, and for the easy platform. It would be better if I could search for specific hotels and select some for direct comparison. This alone made me go back and forth about 6 to 8 t... もっと見る
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تجربة مميزة بكل معنى الكلمة. منذ اللحظة الأولى كان التعامل احترافيًا وواضحًا، مع حرص حقيقي على تقديم خدمة راقية تُشعرك بالثقة والاهتمام. سرعة الاستجابة، دقة التنفيذ، والالتزام بالتفاصيل تعكس مستوى عال... もっと見る
企業が回答しました
3.1
まあまあ
136件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The reservation was made from the Saudi…
The reservation was made from the Saudi Holidays website, but the experience was disappointing, the first treatment and the last deal - God willing -, as their reservations are unclear, incorrect, and were vague in the pictures, and in the clarity of services for traveling customers.
2026年7月26日
Saudia Holidays からの回答
Hello Mubarak,
We are sorry to hear that your experience did not meet your expectations.
Your case is currently under review by our team. We have sent you an email regarding your request, and we kindly ask you to reply to it so that we can continue investigating your case and assist you further.
Thank you for your cooperation. We wish you a nice day.
Kind regards,
Monique
Thank you all
2026年7月28日
Saudia Holidays からの回答
Hello Nader,
Thank you for taking the time to post your review!
We are delighted that you were completely satisfied with your experience.
Have a wonderful day!
Sincerely,
Nabyl
تجربة اقل مايتم وصفها بالسيئة لايوجد…
تجربة اقل مايتم وصفها بالسيئة لايوجد هناك تجاوب في خدمات مابعد البيع
2026年7月20日
Saudia Holidays からの回答
مرحبًا عيسى،
نفهم تمامًا مدى استيائك ونعتذر منك بصدق عن ذلك. نود أن نؤكد لك أننا نقوم باللازم حاليًا، حيث يتواصل معك أحد مستشارينا لمتابعة الموقف، وتصحيح الأمر، وضمان سير رحلتك بأفضل شكل ممكن. نحن دائمًا في خدمتك.
مع خالص التحيات،
ليا
Saudia Holidays からの回答
Dear Abdullah,
Thank you so much for your feedback.
We are thrilled to hear that you had a very satisfying experience with us. We hope to welcome you again soon,
Regards
Léa
Contact center wasn’t supporting at all
2026年7月17日
Saudia Holidays からの回答
Dear Nawaf,
We are truly sorry to hear about your experience and how disappointed you feel regarding the support received from our contact center. This is certainly not the level of service we strive to provide.
Following your message, we reached out to you directly. Thank you very much for your time and your valuable feedback.
Thank you for your patience, and we apologize again for the inconvenience.
Best regards,
Léa
As price it’s very good but as services…
As price it’s very good but as services against customer unable to change dates and when you want to cancel the process take all your money as fees for cancellation which not professional which enforce you to accept the deal for me I will advice my friends to stay away from Saudi holidays website and app
2026年7月24日
Saudia Holidays からの回答
Dear Salman,
Thank you for taking the time to share your feedback.
We have carefully noted your comments and wish to assure you that they have been immediately forwarded to the relevant department.
In order to provide you with a personalised response, you will shortly receive a message from us.
We kindly ask you to reply to it so that we can address your case as quickly as possible.
Thank you again for your trust.
Best regards,
Latifa
ممتاز وانصح الحجز معكم وبقوه فندق…
ممتاز وانصح الحجز معكم وبقوه فندق وطيران فوق التوقع شكرررا
2026年7月15日
Saudia Holidays からの回答
عزيزي Faez،
شكراً جزيلاً لك على تقييمك الرائع وكلماتك اللطيفة!
يسعدنا جداً أن تجربة الفندق والطيران قد فاقت توقعاتك. رضا عملائنا هو هدفنا الأول، وشهادتك وتوصيتك وسام نعتز به.
نشكرك على اختيارك "عطلات السعودية"، وننتظر بشغف خدمتك مجدداً في رحلاتك القادمة!
مع أطيب التحيات،
فريق عطلات السعودية
The worst experience and customer…
The worst experience and customer service available, to be avoided at all costs.
Booked a package with them that includes flight + hotel + transfer
The they told two days before my flight that transfer is not available and that i need to arrange hotel for the first night for myself
No solutions offered, no refunds no apologies
2026年7月16日
Saudia Holidays からの回答
Hello Abdullah,
We have reviewed your comment and thank you for taking the time to share your feedback.
Please be assured that your comments have been immediately forwarded to the appropriate department.
To explain the situation in detail and discuss your case with you in person, we will contact you directly by phone.
Thank you again for your trust, and we look forward to hearing from you soon.
Best regards,
Maxime
More details will help making better decision
detailed information about the hotel is not obvious. Location on map and actual hotel website should be included. We need to see reviews of the hotel.
Update: Saudia Holidays contacted me to follow up about my review, and am happy to report that i appreciate their gesture, and their explanation about the features i missed in the website. This also shows that the company took their customers' feedback very seriously, which is rare nowadays. For that, i have revised my review,
2026年7月15日
Saudia Holidays からの回答
Dear Talha,
Thank you so much for taking the time to update your review.
We are delighted that our team could assist you and clarify how to find detailed hotel information, locations, and guest reviews on our website. Customer feedback is truly at the heart of what we do, and we are grateful for the opportunity to listen, support, and continuously improve our services.
Your kind words mean a great deal to us. We look forward to welcoming you back and helping you plan your next trip,
Warm regards,
Léa
Customer service?
Customer service?! Like literally cant find anyone to contact after i did the booking! So bad
2026年7月17日
Saudia Holidays からの回答
Hello Turki,
We have carefully reviewed your comment and thank you for taking the time to share your feedback.
Please be assured that your comments have been immediately forwarded to the appropriate department.
To explain the situation in detail and discuss your case with you in person, we will contact you directly by phone.
Thank you again for your trust, and we look forward to hearing from you soon.
Best regards,
Audrey
They change my trip duration with out…
They change my trip duration with out informing me and there is no response from call center for arabic annd very slow response to solve issue
————————-
Many thanks for Miss nadia she was solved my issue and support me a lot until find solution
2026年7月9日
Saudia Holidays からの回答
Dear Atif,
Please accept our sincere apologies for the experience you had, as it does not reflect the level of service we strive to provide.
We have reached out to you to find a suitable solution. You are currently in contact with Nadia, who is assisting you with your case.
Should you have any further questions, please do not hesitate to contact us.
Kind regards,
Léa
Saudia Holidays からの回答
مرحبًا،
شكرًا لمشاركتك رأيك معنا. نتفهم خيبة أملك. تختلف الخدمات المشمولة بحسب العرض والوجهة وشركة الطيران.
سنتواصل معك لمعرفة السبب الذي دفعك إلى مشاركة هذا التقييم وهذه المراجعة، حتى نتمكن من فهم تجربتك بشكل أفضل.
مع خالص التحيات،
أود تقديم شكوى بخصوص الحجز الذي قمت به…
أود تقديم شكوى بخصوص الحجز الذي قمت به عبر السعودية للعطلات (Saudia Holidays).
بعد إتمام الحجز والتأكد من الدفع، والذي بلغت قيمته 22,940 ريال سعودي، كان الحجز الظاهر لدي يشمل:
* غرفتين (Delight King with Terrace)
* 4 أشخاص
* 4 ليالٍ
* 4 تذاكر طيران
وعند تواصلي مع الفندق
لإبلاغهم ببعض الملاحظات الخاصة بالغرف، تفاجأت بأن الفندق أبلغني أن الحجز الوارد لديهم هو غرفة واحدة فقط، وليس غرفتين كما هو موضح لي في تأكيد الحجز.
هذا الخطأ خطير جدًا، ولولا أنني بادرت بالتواصل مع الفندق بنفسي قبل موعد السفر، لكنت وصلت إلى وجهتي وتفاجأت بأن حجزي لغرفة واحدة فقط، مما كان سيضعن
ي أنا وعائلتي في موقف محرج جدًا ويعرض رحلتنا بالكامل للمشكلة.
الأمر الأكثر إزعاجًا أنني لم أجد أي وسيلة فعالة للتواصل معكم لحل المشكلة، واضطررت للتواصل مع الفندق بنفسي لاكتشاف هذا الخطأ. من المفترض أن الحجز عن طريقكم يكون لتسهيل الإجراءات، لكن ما حدث هو العكس تمامًا، حيث تسبب لي ذلك بقلق شديد وضياع للوقت.
أطالب بالتحقق بشكل عاجل من حجزي وتصحيح الخطأ فورًا، والتأكد من أن الحجز لدى الفندق هو غرفتان كما دفعت قيمتهما، وإرسال تأكيد رسمي بذلك.
للأسف، هذه التجربة أفقدتني الثقة في الحجز عبركم، وإذا لم يتم التعامل مع الموضوع بالشكل المناسب فلن أكرر الحجز من خلالكم مستقبلًا.
بانتظار ردكم العاجل وحل المشكلة قبل موع
د السفر.
2026年7月6日
Saudia Holidays からの回答
السلام عليكم ورحمة الله وبركاته،
نشكرك على تواصلك معنا ومشاركتنا هذه التفاصيل. نأسف أسفاً شديداً وعميقاً لما واجهته من قلق وإزعاج بخصوص حجزك لغرفتين. ندرك تماماً مدى خطورة هذا الموقف لك ولعائلتك، ونقدم لك خالص اعتذارنا.
نريد أن نؤكد لك أننا نأخذ شكواك بمنتهى الجدية والاهتمام، حيث قمنا بنقل ملف حجزك فوراً، وهناك وكيل خدمة يعمل حالياً على مراجعة وتدقيق الأمر.
سيقوم أحد عملائنا بالتواصل معك في أقرب وقت ممكن لإفادتك بالحل.
شاكرين لك حسن تعاونك وسعة صدرك، ونحن تحت تصرفك لأي استفسار.
أطيب التحيات،
شارلوت
Recommendation
It’s not easy to contact the agent for questions. The WhatsApp number is not working. The rooms details was not shown when i mad the booking but i knew it by its name. The transportation was not offered to me when i mad the booking.
My recommendation is to let an agent to contact me by WhatsApp to make the booking or receive questions about the booked trip. Similar to Almosafer.
Final I didn’t benefit from being Alfursan gold member.
2026年6月29日
Saudia Holidays からの回答
Hello Mohammed,
Thank you for sharing your constructive feedback and recommendations with us. We are truly sorry to hear about the difficulties you experienced when trying to contact us, as well as the issues regarding the lack of room details, transportation options, and the application of your Alfursan gold membership. Please accept our sincerest apologies for this frustrating experience.
We take your comments very seriously as we constantly strive to improve our booking process and communication channels.
To assist you further, please be assured that an agent is currently reviewing your file and will contact you as quickly as possible to discuss these matters with you.
We thank you for your patience and remain at your entire disposal.
Best regards,
Charlotte
The customer service representative is…
The customer service representative is very helpful. She really knows the problem from our booking
2026年6月29日
Saudia Holidays からの回答
Hello Louise,
Thank you so much for sharing your feedback! We are delighted to hear that our customer service representative was so helpful and quickly understood the issue with your booking.
We wish you an excellent trip and remain at your entire disposal!
Best regards,
Charlotte
The hotel make us pay early check in…
The hotel make us pay early check in fees ( extra one night ) while I booked every thing through them ???
2026年7月1日
Saudia Holidays からの回答
Hello Mohammed,
We sincerely apologize for the confusion regarding the early check-in fees.
After reviewing your booking, we would like to clarify that your initial reservation only covered the standard services selected at the time of purchase. The early check-in option was not included or pre-paid through us, and you received exactly what you had paid for in your package. This is why the hotel charged you directly on-site, in accordance with their policy, to grant you early access to your room.
We are sorry for any misunderstanding and remain at your disposal should you have any further questions.
Best regards,
Charlotte
Saudi Holiday - Stop Over - Worse experience of my life
Horrible experience, Since june 17 2026 they are playing around with my booking. First booking 17/6/2026 through official saudia holiday page. I received an email confirm that the request has been received and i will be contacted in 48 hours. No one get back and i remained following up with them for 3 days. After 5 days they cancelled by booking from their end and called me back to book another one with paying 700 AED additional for the same package. Regardless i paid extra my 2nd booking doesn't give me access to apply for transit visa showing offline booking contact the source you booked with. My problem remains the same like ping pong ball. Saudia holiday team says contact saudia, Saudia team says contact agency the callcenter even doesn't seems aware of their partnerships ventures. My register ticket number with saudia remains with no response and Saudia holiday team is not responding they remove the access from my customer area to communicate with agent and only bot response option remains available. I already submitted the screen shot of the visa application page showing not eligible 3 days back and saudia holiday team left me with the response we will get back ASAP. Nothing happening no resolution they closed their contact channels. I am travelling with 3 kids. Since 10 days i am in the state of stress, anxiety and uncertainty. Really awful.
Shahrukh Raees
2026年6月17日
自発的なレビュー
Saudia Holidays からの回答
Hello Shahrukh,
Thank you for your feedback. We are sincerely sorry to hear about the stress, anxiety, and frustration this situation has caused you and your family ahead of your journey.
We would like to inform you that your booking has now been officially cancelled and fully refunded from our end.
We deeply apologize for the communication issues you encountered between the different platforms and for the delay in providing you with a clear response. This is certainly not the level of service we aim to deliver.
We thank you for your patience and truly regret that your experience did not meet your expectations.
Best regards,
Charlotte
Off to a bad start…
My experience with Saudia Holidays has been extremely disappointing due to the lack of seamless integration with their third-party partner, Perfect Stay. I spent hours being redirected between both companies to resolve incorrect booking information, and I still don't have a clear answer regarding my infant's seat. This back-and-forth has made the start of my trip very stressful.
2026年6月23日
Saudia Holidays からの回答
Hello Alaa,
Thank you for taking the time to share your feedback.
We are sincerely sorry to learn about the difficulties you encountered and the stress this situation has caused at the beginning of your trip. This is certainly not the experience we aim to provide.
Please be assured that we are currently reviewing your case with the utmost attention and are doing everything possible to provide you with a satisfactory resolution as quickly as possible.
We appreciate your patience and understanding while we work to clarify the situation and will keep you informed as soon as we have further information.
Kind regards,
Charlotte
Saudia Holidays からの回答
أهلاً بك،
نشكرك جزيل الشكر على تقييمك!
يسعدنا جداً أن تجربة الحجز معنا كانت سهلة، مرنة وسريعة.
نتمنى لك رحلة سعيدة، ونبقى تحت تصرفك بالكامل.
مع أطيب التحيات،
شارلوت
Adding wheelchair assistance service
Booking through Saudi holidays should contain better options such as adding wheelchair assistance and adding passengers informations like passport number and expiry dates, I had to contact Saudi airlines to add these information for my booking
2026年5月13日
Saudia Holidays からの回答
Hello Dana,
Thank your for your feedback !
Regarding the wheelchair assistance service, the request was indeed registered by the agent who handled the sale during your phone call. As for the passport information, please note that it is not necessary to add it at the time of booking: only the first and last names matter for the validation of your tickets.
Nevertheless, we thank you warmly for your feedback! We take it fully into account in order to constantly improve our services and your experience.
We wish you an excellent trip and remain at your entire disposal.
Best regards,
Charlotte
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