Saudia Holidays レビュー 

Saudia Holidays からの回答

2026年6月10日

Hello Saad,

Thank you for taking the time to share your review.

While we are delighted that your online booking was simple and straightforward, we sincerely regret that your experience with our phone customer service did not meet your expectations.

Please be assured that we take your feedback very seriously in order to improve our team's support and customer care. Our team remains at your entire disposal should you need any further information.

Have a wonderful day,
Charlotte

Saudia Holidays からの回答

2026年6月1日

Hello Adel,

We are sorry to hear that your experience did not meet your expectations.

Our offers are based on real-time availability and pricing provided by our partners. We regret that you found the offer unsatisfactory.

We will take contact with you directly to discuss your feedback in more detail and better understand your concerns.

Have a nice day.

Kind regards,
Monique

Saudia Holidays からの回答

2026年6月1日

Hello Abood,

We are sorry to hear about your experience and the inconvenience caused upon your arrival.

After review, the check-in times were indicated in the booking information provided. However, we understand your disappointment regarding the room availability and the additional charges requested on site.

We will contact you directly to discuss your experience in more detail and see how we can assist you. In the meantime, we wish you a pleasant stay.

Kind regards,
Monique

Saudia Holidays からの回答

2026年5月28日

مرحبًا Ashwaq،

شكرًا جزيلًا لكِ على هذا التعليق الرائع وثقتكِ بنا!

نحن سعداء جدًا لأن رحلتكِ كانت ممتازة وعلى مستوى تطلعاتكِ. نتمنى لكِ دائمًا رحلات ممتعة معنا!

تحياتي الحارة،

Charlotte

Saudia Holidays からの回答

2026年5月21日

Hello Sahar,

Thank your for sharing your feedback. We are delighted to hear that you were satisfied with the overall planning of your trip and that our prices met your expectations.

However, we are sorry to hear that the timing of your return flight was not ideal. Flight schedules are determined by the airlines, but we fully understand how this can affect your travel comfort. We will certainly take your feedback into account to improve our future offers.

Thank you for choosing us, and we look forward to welcoming you back on your next trip !

Best regards,
Charlotte

Saudia Holidays からの回答

2026年5月19日

Hello Bashaer,

My name is Audrey and I am in charge of handling your file.

I have carefully reviewed the various elements you provided, and we are truly sorry about the situation.

To review your request and provide a personalized response, we have sent you a message to collect the necessary information to identify your file.

While we await your reply,
I remain at your disposal for any further information and wish you an excellent day.

Best regards,
Audrey

Saudia Holidays からの回答

2026年5月19日

Hello Majid,

We have taken note of your comment and would like to thank you for taking the time to share your feedback.

Please rest assured that your comments have been immediately forwarded to the relevant department.
In addition, an email has been sent to you via your customer account.

Kind regards,

Audrey

Saudia Holidays からの回答

2026年5月12日

Bonjour Fatou,

Nous vous remercions pour votre retour positif ! Nous sommes ravis que vous ayez vécu une bonne expérience avec nous.

Nous vous souhaitons un excellent voyage et restons à votre entière disposition pour toute information complémentaire.

Bien à vous,
Charlotte

Saudia Holidays からの回答

2026年5月11日

Hello Abdulaziz,

Thank you for your feedback. We are glad you enjoyed the convenience of our "one-stop" platform, but we are sorry to hear about your frustration regarding the post-booking experience.

We take your comment regarding the difficulty of making changes seriously, as we are always looking for ways to improve our after-sales support and flexibility.

We wish you a pleasant trip and remain at your disposal for any further information.

Best regards,
Charlotte

Saudia Holidays からの回答

2026年5月12日

Hello Saad,

Thank you for your positive feedback ! We are delighted that you enjoyed our offers and found our website easy to use.

We wish you an excellent stay and remain at your full disposal.

Best regards,
Charlotte

Saudia Holidays からの回答

2026年5月18日

Hello Mélanie,

Thank you for taking the time to share your experience! We are glad that you found our webiste easy to navigate and that our helpline team was helpful in initiating your last name change.

Regarding the update you are currently waiting for, we sincerely apologize for the delay. Name modification requests can sometimes take a little extra time as they require manual verification to ensure all travel documents match perfectly.

Please rest assured that our teams are on it. If you do not receive an update shortly, do not hesitate to reach out to us again with your booking reference so we can check the status for you right away.

Thank you for your patience, and we wish you an excellent upcoming trip!

Best regards,
Charlotte

Saudia Holidays からの回答

2026年4月27日

Hello Saif,

We are sorry for the inconvenience you are experiencing.

As discussed during our phone call, this issue is related directly to the airline, so we encourage you to contact them to update your passport details.

We are glad that we were able to assist you with your upgrade request. We remain in contact with you via your customer account.

Have a nice day.

Kind regards,
Monique

Saudia Holidays からの回答

2026年5月12日

Hello Fahed,

Thank you for your feedback ! We are delighted to hear that you found our service very easy to use.

It was a pleasure assisting you, and we look forward to accompanying you on your next trip !

Best regards,
Charlotte

Saudia Holidays からの回答

2026年4月20日

Hello Riyas Mohiyudheen,

Thank you for your feedback. We can confirm that we have taken note of your request regarding the information provided.

We have already forwarded your case to the relevant department. We will get back to you as soon as possible.

Kind regards,

Audrey

Saudia Holidays からの回答

2026年4月20日

Hello Abdullah,

Thank you for your feedback. We can confirm that we have taken note of your enquiry regarding the information provided.

We have already forwarded your case to the relevant department so that they can check with the company. We will get back to you as soon as possible once we have received their response.

Kind regards,

Audrey

Saudia Holidays からの回答

2026年4月14日

Hello Afnan,

My name is Audrey and I am in charge of handling your file.

I have carefully reviewed the various elements you provided, and we are truly sorry about the situation.

To review your request and provide a personalized response, we have sent you a message to collect the necessary information to identify your file.

While we await your reply,
I remain at your disposal for any further information and wish you an excellent day.

Best regards,
Audrey

Saudia Holidays からの回答

2026年4月21日

Hello Ziyad,

Thank you for taking the time to share your feedback on our travel offers!

We are delighted that your first experience met your expectations. We remain available to answer any questions you may have to ensure your trip is as smooth as possible.

Have a wonderful day.

Sincerely,
Nabyl

Saudia Holidays からの回答

2026年4月15日

عزيزي عبد الله،

شكرًا لملاحظاتك. نأسف لسماع المشكلات التي واجهتها بخصوص موقع الغرفة، والخطأ في معلومات الحجز، والإزعاج الذي تسبب به ذلك.
لقد تواصل معك فريقنا لتقديم المزيد من المساعدة، ويسعدنا أننا تمكنا من مساعدتك في إضافة أميال الفرسان عبر تطبيق الخطوط السعودية.
مع أطيب التحيات

Saudia Holidays からの回答

2026年4月4日

Hello Saleh,

We sincerely thank you for your loyalty and trust.

As always, please don't hesitate to contact us with any questions; we'll be happy to answer them.

We wish you a pleasant day.

Sincerely,
Nabyl

Saudia Holidays からの回答

2026年4月10日

عزيزتي لُجين،

يسعدنا للغاية تلقي هذا التقييم الرائع، ونشكركِ من أعماق قلوبنا على تخصيص وقتكِ لكتابة هذه الرسالة الجميلة.

مع خالص التحية،
ليـا
خدمة العملاء