Serve レビュー 

I bought a Serve prepaid Visa card on July 13, 2024, and just found out they quietly drained the full balance through monthly fees without ever notifying me. I never used the card, and when I called back then to register it, the process was so confusing that I had to call customer service. They told me there was some kind of issue (which I no longer recall) and refused to register the card for me.

Now, a year later, the money is gone—and the explanations I’ve gotten from Serve have been wildly inconsistent.

First, they told me that monthly fees only apply if the card is registered. But then they told me the card was never registered. When I asked how they could charge fees on an unregistered card, they said the card was automatically considered registered at the time of purchase, which made it eligible for fees.

Then they said they charged a $9.95 fee once in July 2024 and didn’t charge again until April 2025—and somehow continued draining the balance after that. None of this was communicated clearly or consistently.

Yes, the packaging mentioned a monthly fee—but only in small, easy-to-miss fine print on the back. There was no clear warning that this card would essentially self-destruct through fees if left unused, nor any effort to notify me by email or otherwise that my balance was being eaten away.

This card feels like a trap. I never used it, tried to register it and was denied, and they still took every dollar. I strongly advise avoiding Serve. There are better, more transparent prepaid card options out there.

Bought one of their cards as way to give my child a set amount of money for a school trip. Turns out they ended up taking about 40% of the money I put on the card in fees! And I thought I'd done my research and chosen a low fee card. It's a scam - don't use their products.

This is rhe worst card i have ever seen. We bought it to pay bills. We activated it & when we tried to pay a bill it was declined. Then i see where you have to register it. I filled out the form & they say they cant approve an account for me. When i talked to aomebody thwy could not give me a reason for not giving me ab account. Because they wouldnt aoprove an acct for me my card got downgraded so not i could only use the card to make purchases. Of course no supervisor was available to assist me when i asked for one. They said they didnt have the option to return my money by check. I only got my money back because i bought stuff i needed but then some of my bills didnt get paid cuz that was the only way i was going to get something for my money.Andbthey gad the nerve to charge me a service for a this loysy service i got. BAD, BAD CARD THIS INE IS!!!!!

worst card every i cant even purchase my stuff with the card dont EVERY I MEAN EVERY BUY THIS CARD ALL THEY DO IS SCAM SCAM SCAM

They're not honest at all I purchased the card for bill reasons. Had a balance tried transferring wasn't able. Looked on line to discover for every time I used the card 1$ was tacked on but for what reason. I basically gave them before knowing 50$ in fees. DON'T MAKE THE SAME MISTAKE!!!!!!!! 😭

Please don’t gift this card to someone unless you hate them! This is the worst!!!!

I purchased a service with an online advertisement firm that charged my Serve card, then said they could not find the payment. Therefore, I got no service. I opened a dispute with Serve, explained they had charged my card, and then said they could not see a payment. A few days later, Serve tells me they need a copy of the refund notice from the company in order to proceed with the investigation. A bunch of idiots. How would there be a refund notice from a company that says they never got a payment in the first place! Serve offers NO buyer protection at all. They are a bunch of lazy, incompetent people who don't do their job.

Omg😲 😱 Serve card is a big scam please don't use or buy that card for any reason please red flags.

I wish I could give zero stars. This company is nothing but crooks. Keep your money and buy a card with someone else.

Will put a hold on every dollar you spend then keep it pending and you will never see that money again. There are no live operators to talk to only AI. Class action lawsuit needs to be filed agaist them and Jackson Hewitt

Stupidest card I've ever purchased, can't pay bills online or over the phone. I will never get this card again.

Worst card in the world , don't try to get your money back. Can't cancel after you use it till the money is posted either. Junk company!!! Wish they had zero stars

Omg the worst card to get, Jackson Hewitt I will not file with them again as long as they used them, take my advice don’t use this card for your refund, customer service don’t help because they don’t know what their doing either

1 star is way to much!!!!
Buying this card is completely %100 a waste of time, money, energy!! Customer service is a joke, all they do is repeat themselves with non relevant information and they refuse to help what so ever. I'm having a family emergency, bought the card to purchase data for my phone so I could access the Internet to find my family member in a hospital and serve told me they can't help me. I'm beyond frustrated with serve. Will never ever purchase another card d from them not ever nor will I recommend them to Amy of my colleagues friends or family!!!!!
TOTALLY WORTHLESS

Do not work with Jackson Hewitt and get a prepaid card through Serve for your taxes. Serve will continue to harass you through email about your account being active after having a zero balance. I called to close the account completely last year to stop these mailers, the agent said they’d lock the account and then close it within a month. What do you know, past that time frame I’m sent more emails and when I called them today they said they can’t close the account with it being locked and won’t unlock to close it without sending documents that I have to fill out? They also stated they wouldn’t remove me from their email list after I requested. This process has been painfully complicated for them for something so simple.

Bought a card and made an account just for the card not to work. Stole 50$ from me. Don't trust this "banking service." All they do is STEAL STEAL STEAL

Serve.com has closed my prepaid account after 10+ years without any possibility of recourse. The company has collected its fee every month and has kept the balance of my card when closing my account.

Be aware that you will have NO help from State or Federal agencies to recover your money.

This prepaid card service was a scam and has stolen my money. Beware.

UPDATE: after months of waiting, serve acknowledged its mistake in print and re-enabled my account. It gets it a +1 star.