Shaws of Darwenレビュー 

Shaws of Darwen からの回答

2020年12月21日

Dear Maria,
Thank you so much for taking the time to write a review of Shaws. We're delighted that your first impression is so positive! Your sink was indeed handmade in Lancashire - if you're in a position to look underneath the sink, you'll see the name of the craftsman who made it. A skill that takes at least 5 years to master. By the way, we have a video guide to sink installation on our website - you or your installer might find it useful reference: https://shawsofdarwen.com/installation
Happy Christmas from all of us at Shaws!

Shaws of Darwen からの回答

2020年12月7日

Dear Evan,
First, thank you for taking the time to write. We do value feedback, both positive and negative.
Second, as a general comment, there are a lot of accessories in the kitchen and bathroom market that look identical, but are in fact made in different factories, using different materials and to different quality standards. Unfortunately there is a lot of copying. And poor quality wastes corrode quickly, in our experience. Was the wholesaler's waste Shaws' branded?
Without knowing the supplier or the exact product it is hard to comment more specifically. (Feel free to send a link or contact details if you would like us to investigate further.)
Finally, we are sorry that you're disappointed with the product. If you haven't yet used it, you are welcome to return it for a full refund.

Shaws of Darwen からの回答

2020年12月4日

Dear Francis,
Just a quick note to say thank you for taking the time to leave a review. It's greatly appreciated, and we're delighted that you found our service helpful. If you need any further assistance or advice, please do not hesitate to get in touch.

Shaws of Darwen からの回答

2020年11月25日

Thank you for taking the time to share your Shaws experience. Your review is the first time we've come across this issue. It should be possible to repair a chip very effectively, so something has obviously gone wrong. Assuming you've bought the kit directly from us at Shaws, please contact the Customer Services team (sales@shawsofdarwen.com). Perhaps some element of the kit was faulty - it must be worth trying again. At the moment we don't have our own repair demonstration video (in fact we're planning to film one in January) but this video might be helpful in the meantime (despite German titles):
https://youtu.be/aNXnqTGVXZ8
Thanks again for the feedback. It is helpful and we will use it to improve our service.

Shaws of Darwen からの回答

2020年11月11日

Just a quick note to say thank you for taking the time to write a review of Shaws. As a small British manufacturer, each review matters, and we're delighted that you've been happy with the quality of the product and the speed of dispatch. If you need further advice or assistance, please do not hesitate to talk to our Customer Services team in Darwen.

Shaws of Darwen からの回答

2020年10月25日

Dear Shona,
Thank you for taking the time to write a Trustpilot review. We do read and note every one, positive or negative. First, if your sink is showing fine lines under the glaze – we call this ‘crazing’ – it will not affect its performance. Fireclay is a natural material, and no one has yet perfected a method that entirely prevents the possibility of crazing. We do replace sinks that exhibit crazing under warranty, although some customers feel it adds unique character to the sink. Second, any chips or impact damage in a fireclay sink can be repaired. A sink repair kit can be obtained from a good ironmongers or our own shawsofdarwen.com website. I’m not quite sure from your review exactly when or who you complained to, but if you haven’t called our Customer Services team we would suggest doing so, as they may have further help or advice to offer.

Shaws of Darwen からの回答

2020年10月21日

Dear Mr Ashton,
Thank you for taking the time to write a detailed review. We take note of every one, positive or negative. Apologies for the delay in responding (we had some technical problems accessing our Trustpilot account). It sounds like your sink is experiencing crazing. Very few Shaws sinks suffer from this, but unfortunately no ceramic manufacturer has yet developed a process to entirely eliminate the possibility of crazing. It does not affect the performance of the sink, by the way, and some customers feel that it is part of the character of a natural material. But we do replace crazed sinks under our Lifetime Warranty, so do please call our Customer Services team to discuss how we can help.

Shaws of Darwen からの回答

2020年10月19日

Dear Jane,
Thank you for posting a review of Shaws on Trustpilot. It is genuinely appreciated - we read and take note of every one. We're delighted that you're happy with the products and service, and remind you that our customer service team remain available to you at any point in the future for advice or assistance.

Shaws of Darwen からの回答

2020年10月22日

Just a brief note to say thank you for writing a Trustpilot review of Shaws. It's greatly appreciated, especially your recommendation. As a small British Manufacturer, each review makes a difference to our business. You have bought a Shaws sink for life, and if you need any advice or assistance at any point in the future, please do not hesitate to contact our customer services team.

Shaws of Darwen からの回答

2020年10月9日

Dear Sheila,
A quick note to say thank you for writing a review of Shaws on Trustpilot. We're delighted that you are pleased with your new sink (do share pictures with us on social, if you feel inclined!) and very much appreciate the positive feedback.

Shaws of Darwen からの回答

2020年10月9日

Dear Tony,
First, thank you for taking the time from a clearly busy schedule to write. As a small British manufacturer every review makes a difference to us, and we take note of all feedback. Second, thanks too for the kind words about our product, and especially our customer service. I will pass on your comments to Alison, who I know will appreciate them. Please do not hesitate to contact us again if we can be of any assistance.

Shaws of Darwen からの回答

2020年9月30日

Dear Paul,
Many thanks for leaving feedback for Shaws on Trustpilot. We're delighted to hear that the sink and accessories arrived safely, and that you're pleased with the quality. As a small British manufacturer, every review makes a difference to us, so we really appreciate you taking the time.

Shaws of Darwen からの回答

2020年9月29日

Thank you very much for writing a Trustpilot review of Shaws. We're delighted that you're happy, with both the sink and the mini-sink! According to our customers, the mini-sink is ideal for soap, paper-clips, business cards, sea salt, Smarties, small change or jelly beans. Hope you find a suitable use!

Shaws of Darwen からの回答

2020年9月28日

Dear Catherine,
Thank you very much for writing a review of Shaws, and for your kind words. Your reaction is the one we always hope for, and aim for. It's also good to hear that you like the mini sink as much as we do. Personally I use one to keep my business cards in, but each to their own! We're also pleased that you found our courier quick and fairly-priced. We're always happy to deliver Belfast sinks to Belfast, or anywhere in Northern Ireland!

Shaws of Darwen からの回答

2020年9月28日

Dear Ian,
First, thank you for taking the time to write a review. We genuinely appreciate all feedback, positive or negative. Second, our apologies that you had a long wait for your sink. We do have stringent quality control, but normally this doesn't extend our leadtimes. Apologies too for the difficulties you faced getting hold of our Customer Service team. Finally, if you have identified any flaw in the manufacturing we will of course replace the sink. It is very rare that these escape our attention, but occasionally they do. Again, do talk to Sandra or Christina in Customer Services. If you have any problems getting hold of them, do contact us through Trustpilot and I'll ensure you get a prompt response. All your points are noted, and I will feed these back to the team at Darwen.

Shaws of Darwen からの回答

2020年9月24日

Thank you for taking the time to write a review. We do appreciate and take note of every one. It's good to hear that our service met your expectations. I will pass on your comment about the overflow plugs to our technical team - thank you for raising the point.

Shaws of Darwen からの回答

2020年9月23日

Dear Ms Gray,
Thank you for reviewing Shaws of Darwen. It's good to hear that you found the order process simple, and that the product arrived quickly. The factory has been very busy over the last few months as demand for home improvements has increased, so it's reassuring to receive positive feedback on delivery times. As a small British manufacturer, every review makes a difference - so we do appreciate your time and consideration.

Shaws of Darwen からの回答

2020年9月15日

Dear Lucinda,
Just a very quick note to say thank you for taking the time to write a Trustpilot review. It's much appreciated, as are your kind words. Our Customer Services team are available for any further advice or assistance at any point in the life of your sink - so do not hesitate to call if we can help.

Shaws of Darwen からの回答

2020年9月1日

Dear Elektra,
Thank you very much for taking the time to write a review. We're delighted that you're so pleased! It's what we aim for! If you need assistance or advice, now or at any point in the future, do feel free to contact our Customer Service team at Darwen.

Shaws of Darwen からの回答

2020年8月25日

Dear Julia,
First, thank you for taking the time to write a review - we do read and take note of every one. Second, we're absolutely delighted to hear that you've chosen a Shaws sink once again. We possibly need to award some ambassadorial role, as a 'Third Sink Owner and Shaws Expert'! Your compliment about our service is also noted and appreciated. Do remember that you can contact us at any point in the future if you have any problem or need advice. Enjoy your new sink!