Skullcandy (CA) レビュー 106

Several years ago, I bought some Skullcandy headphones. Being very satisfied, I trusted them for earbuds. After a few months of use, the left ear was working at 25%. I used the 1 year warranty to get new ones. I had to go to the trouble of sending back the defective product at my expense (around 20$) to finally get a credit of an amount much lower than the value of the earbuds and their postal return. After exchanging emails with them, they apologized for the mistake and offered me the original purchase amount, as well as an amount covering my shipping. I then bought a new pair of earbuds...Surprise! The charging box stopped working after a month and the earbuds disconnect regularly when I walk outside. I'm waiting to hear back about this claim, but unless they offer me a great compensation and earbuds that work without interruptions, I don't recommend this company.

3 Reasons I feel Skull Candy is not a good choice.

1. Delays: I ordered the product on March 12, 2022 and I received it on March 29, 2022. Whenever I tracked the shipment, it would just show as shipped out and would not provide any other details.

2. $30 in charges for shipping: The product I purchased was a Indy ANC fuel which was $139. I paid $9.99 to receive them and paid $23 to send it back to Skullcandy. The company should provide a feature where consumers can return it to some store to save money.

3. Bad fit: The INDY ANC fuel does not fit properly in the ear canal. It's painful. Furthermore, they do not stay in the ear. It keeps falling out the ears. When I used the earbuds to answer calls. People would find that the audio to be noisy. Audio is quality is average at it's best.

My orders can be verified and is genuine. I can provide the necessary billing information to validate my purchase. I am writing the review to ensure that others do not have to go through what I went through and must make an informed choice when buying from Skullcandy.

I purchased some headphones that didn't fit in my ears so I have sent them back as a return. The only reason I ordered directly from them is because I had a $20 off from roll up the rim. It says that it takes 7-10 business days on their website to receive your money back. They received the product January 19th and as of today (February 16th) I am still waiting for my money back. What they don't tell you is it takes 7-10 days for them to process that they have the box once they receive it. Which in my case actually took 14 days. I would also like to mention that I contacted them on day 10 to see what was going on and all they could say was that they are still processing it and to contact them back if I don't hear anything in the next couple of days ... thanks for the help I guess.

After waiting the 14 days I finally received an email saying that my item has arrived. Now I must wait another 7-10 business days for a refund?? I think. I am only on day 6 of waiting for that process. I have already lost money having to pay for shipping it back to them.

If you really want Skullcandy headphones I suggest ordering them from somewhere like amazon. That way when it doesn't work out you can actually get a refund. I will not be purchasing from them again.

Don't buy Skullcandy products because when you need your warranty you will have to fight for it!

They just try to buy you off with a coupon code for their website and if you don't like that then you are in for a long long long fight. It took me 1.5 month and more than 40 emails (they are good at ignoring you).

They don't follow Canadian warranty laws!

I warned you :) their products may look ok but if they break (I had 3 pairs of earbuds break on me) then you have to work for it to get what you deserve.

Skull Candy's team has refused to inform their customers in advance of consistent and catastrophic delays in wait times for shipment of Canadian products. The wait times for product shipment have gone from 1-2 days to 7-10 days due to an ongoing promotion. This extra delay is listed nowhere on the Canadian website or its support pages. I was only informed of this nine days after placing my order which was time-sensitive, to begin with, when I finally reached out to them myself. This experience has been disgusting and is only helped by the fantastic customer service team I have dealt with this far. I finally had time to contact support, and Tyler W. gave me the information I was missing about the current situation and how its wait times are affected. The lack of this information on the website is unprofessional. After repeated emails from Tyler, a customer service representative with Skullcandy, the team has still refused to inform their customers of this extended wait before they place an order. Skullcandy is making things more difficult for staff who must relay this information to customers already frustrated by the delay, and more difficult for customers who may be relying on the fast delivery, and that commitment isn't satisfied. I don't feel like I have any reason to order from Skullcandy directly in the future as I cannot be sure of their reliability and whether I will receive my shipment any time close to when I have ordered it. I wish I could speak to the quality of the product itself, but it hasn't even left the warehouse at this time.

I am very disappointed by a company I had heard such good things about in the past. My advice: order through a 3rd party, or find another company. They might actually be honest and upfront with you.