Went in for coffee - came out with 2 new settees to replace 2 x 20 year old ones Found the experience friendly and professional Very good selection of quality furniture Staff extremely helpful... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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Very informative. The elgin store staff couldn't of been anymore helpful and kind from start to finish. Stefhanie communication was on point and very welcoming and happy approach 😊. Thank you. There... もっと見る
We were at Sterlings mid afternoon on 12th August. The shop was quiet and we were there to purchase 2 new beds. Our assistant Evija Rube was first class. Knowledgeable about the products, had excell... もっと見る
企業が回答しました
Visited garden centre at Sterling Tillicoultry and was assisted by sales lady Sharon who was extremely helpful, answering questions and measuring sizes. Sharon was very patient and nothing was... もっと見る
企業が回答しました
企業情報
当該企業による記述
For over 50 years, Sterling Home has been a trusted name in the UK, offering exceptional furniture and home décor that combine quality, style, and value. From our flagship store in the historic old mill at Tillicoultry to our other locations across Scotland, we have built a reputation for providing a unique shopping experience that’s second to none. Our stores boast an extensive range of furniture and accessories to suit every taste, style, and budget. Whether you’re furnishing a new home, updating a room, or adding the perfect finishing touches, you’ll find exactly what you need at Sterling Home. From luxurious sofas and bespoke dining sets to elegant lighting and cosy bedroom essentials, our carefully curated collections feature leading brands and timeless designs, reflecting our commitment to quality and craftsmanship. While we are proud of our heritage, we are always looking ahead. We continually expand our offerings, introducing innovative products and personalised services to meet the evolving needs of our customers. Whether you visit us in-store or shop online, our knowledgeable team is here to help you create the perfect living space. Discover Sterling Home today and experience why we are Scotland’s go-to destination for furniture, accessories, and interior inspiration. With over five decades of expertise, we are dedicated to making every house a home.
連絡先
4.7
優良
3981件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 98％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
We did wait a while to be served
We did wait a while to be served, but the service was great and staff were friendly and professional.
Very please with the quality and price of our purchase.
2026年7月13日
Sterling Home からの回答
Hi Mrs Salter,
Thank you for taking the time to leave us your feedback.
We're delighted to hear that you were pleased with the quality and value of your purchase, and that our team provided friendly, professional service.
We do apologise for the wait you experienced before being served, and we appreciate your patience. Your comments are greatly valued, and we hope to welcome you back again soon.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
We went in looking at sofas and suites
We went in looking at sofas and suites. Elaine Fern came over to ask if we needed any help but, we didn’t at that point. We did ask some questions about the sofa we were looking at, she was able to answer our questions easily, with great knowledge of the product. However, when we did require help Elaine was able to assist us with ease, she left us to decide between two sofas. When we had decided which one, again Elaine was there to speak to us about prices, as well as all options to pay. She was friendly but definitely not pushy at all. Gave us plenty of time to consider and decide. Lovely lady, hang onto her, don’t always get sales people like her, worth her weight in gold. Hopefully delivery of goods will be as good as the service from Elaine. Thank you Elaine.
2026年7月27日
自発的なレビュー
Sterling Home からの回答
Hi Sandra,
Thank you for taking the time to leave such wonderful feedback.
We're delighted to hear about your experience with Elaine. Providing knowledgeable, friendly, and pressure-free service is exactly what we strive for, and it's fantastic to know Elaine helped you find the right sofa while giving you the time and space to make your decision with confidence.
Your kind words mean a great deal, and we will be sure to pass your comments on to Elaine and her manager. We're sure she will be thrilled to hear how much her help was appreciated.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
3 piece chair order
A very professional service from the salesman who took the order.
Many thanks
2026年7月12日
Sterling Home からの回答
Hi Robert
Thank you for your kind feedback. We're delighted to hear that you received such professional service from our salesman and that your ordering experience was a positive one.
Your comments are greatly appreciated and will be shared with the team. Thank you for choosing us, and we look forward to serving you again in the future.
Kind Regards
The Sterling Home Team
Assistants very helpful
Assistants very helpful.
My delivery was much quicker than told so lovely surprise.
2026年7月12日
Sterling Home からの回答
Hi Jacqueline,
Thank you for your kind feedback.
We're delighted to hear that you found our team so helpful and that your delivery arrived sooner than expected – what a great surprise!
We really appreciate you taking the time to share your experience and hope you're enjoying your purchase.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Knowlegeable and very friendly staff
2026年7月11日
Sterling Home からの回答
Hi Brent,
Thank you for your feedback.
We're delighted to hear that you found our team knowledgeable and very friendly. Providing helpful, welcoming service is what we strive for, and it's wonderful to know we made a positive impression. We appreciate your support and look forward to seeing you again soon.
Kind Regards
The Sterling Home Team
Great service from Rudy
Great service from Rudy (who was supported by Conor & Darren). Rudy was super helpful in getting both our kitchen table & stools and dining table and chairs ordered today in Tillicoultry store. Lovely friendly, helpful and knowledge service from all mentioned above.
Will definitely return to shop again in the future.
2026年7月26日
自発的なレビュー
Sterling Home からの回答
Hi,
Thank you for your wonderful feedback.
We're delighted to hear that Rudy, with assistance from Conor and Darren, provided such excellent service during your visit to our Tillicoultry store. It's great to know their friendly, helpful, and knowledgeable approach made choosing your new kitchen and dining furniture such a positive experience.
We'll be sure to pass your kind comments on to Rudy, Conor, and Darren—they'll be thrilled to receive your recognition. Thank you for choosing Sterling Home, and we look forward to welcoming you back again soon.
Kind regards,
The Sterling Home Team
Sterling Home からの回答
HI Christine,
Thank you for taking the time to share your feedback.
We're delighted to hear that David provided such knowledgeable and helpful service during your visit. We pride ourselves on delivering excellent customer service, and it's wonderful to know David made a positive impression. We'll be sure to pass your kind comments on to him.
We look forward to welcoming you back again soon.
Kind Regards
The Sterling Home Team
A lovely lady meeting us at door to…Ended up at g plan and got a proper gentleman to serve us with no sales just honesty thanks to Gerry watson
A lovely lady meeting us at door to help .
Went through all halls got to g plan and this was the suit we were looking for .
2026年7月26日
自発的なレビュー
Sterling Home からの回答
Hi Geo,
Thank you for your wonderful feedback.
We're delighted to hear that you received such a warm welcome and that Gerry Watson provided honest, helpful service without any pressure. It's great that you found exactly the G Plan suite you were looking for, and we'll be sure to pass your kind comments on to Gerry and the team.
We appreciate your visit and hope you enjoy your new furniture for many years to come.
Kind regards,
The Sterling Home Team
New Sofa Purchase
Was very easy to make the purchase of new sofas and all the paperwork completed quickly!
2026年7月26日
自発的なレビュー
Sterling Home からの回答
Hi Claire,
Thank you for your fantastic feedback.
We're delighted to hear that purchasing your new sofas was an easy and enjoyable experience, and that everything was completed quickly and efficiently.
We appreciate you taking the time to share your comments and will pass them on to the team.
Thank you for choosing Sterling Home Aberdeen.
Kind Regards
The Sterling Home Team
Angie was really friendly and helpful…
Angie was really friendly and helpful throughout the whole process of purchasing our sofa.
2026年7月25日
自発的なレビュー
Sterling Home からの回答
Hi Emma
Thank you for your lovely review.
We're delighted to hear that Angie was so friendly and helpful throughout your sofa purchase. Providing excellent customer service and making the process as smooth and stress-free as possible is exactly what we aim for. We'll be sure to pass your kind comments on to Angie.
Enjoy your new sofa, and thank you for choosing us!
Kind Regards
The Sterling Home Team
Sterling Home
I had a fantastic experience at Sterling Home Furniture\. Lauren Grant was excellent from start to finish\. She was knowledgeable, friendly, and took the time to talk me through the different options without making me feel rushed or under any pressure\. She answered all my questions and made the whole sales process easy and enjoyable, helping me choose the perfect chair\.
I’d also like to mention the manager, who was equally helpful\. We ended up staying a little after closing while the paperwork was completed, and it was never made to feel like an inconvenience\. They were patient, professional, and even helped us get the chair into the car before we left\.
Excellent customer service all round\. Lauren and the team are a real credit to Sterling Home, and I wouldn’t hesitate to recommend them.
2026年7月23日
自発的なレビュー
Sterling Home からの回答
Hi Angela
Thank you so much for your wonderful 5-star review.
We're delighted to hear that Lauren provided such a positive experience and helped you find the perfect chair. Lauren takes great pride in ensuring every customer feels informed, comfortable, and supported throughout their purchase, so it is fantastic to know her knowledge and friendly approach made such a difference.
We're also pleased that our manager and team were able to assist and make the end of your visit as smooth as possible. Going the extra mile for our customers is very important to us, and we're glad you felt welcomed and looked after, even after closing time.
Your kind words and recommendation mean a great deal to Lauren and the entire team at Sterling Home. Thank you for choosing us, and we hope you enjoy your new chair for many years to come.
Kind Regards
The Sterling Home Team
Very happy with my new sofas
Very happy with my new sofas. All staff I dealt with were helpful and friendly from sales point to delivery. Furniture was ready earlier than expected however it was no problem to store it until I was ready for delivery.
Delivered at stated time and delivery team took care in the property.
2026年7月9日
Sterling Home からの回答
Dear Ms Mcleod
Thank you for your fantastic review.
We're delighted to hear you're so pleased with your new sofas and that you found our team helpful and friendly throughout the entire process.
We're also pleased that our delivery team took care in your home and provided a positive experience.
Thank you for choosing us. We hope you enjoy your new sofas for many years to come!
Kind Regards
The Sterling Home Team
Delivery time that was promised was not…
Delivery time that was promised was not met, email sales person about it and got no response
2026年7月9日
Sterling Home からの回答
Hi Gordon
Thank you for your feedback.
We're sorry to hear that your delivery did not arrive within the promised timeframe and that you did not receive a response to your email.
We understand how frustrating this must have been, providing clear, responsive communication and keeping our customers informed is very important to us, and we regret that we fell short on this occasion.
We appreciate you bringing this to our attention and your comments will be shared with the management team in our Aberdeen store.
Thank you for your patience and support, it really is appreciated.
Kind Regards
The Sterling Home Team
Good friendly staff
2026年7月9日
Sterling Home からの回答
Hi Pauline,
Thank you for your feedback.
We're delighted to hear that you found our staff friendly and welcoming. Providing excellent customer service is very important to us, and it's wonderful to know your experience reflected that.
We appreciate your support and look forward to seeing you again soon.
Kind Regards
The Sterling Home Team
Mirror mirror not on the wall
Ordered a sizeable mirror and paid for delivery and installation.....mirror arrived early however they refused to install and left in its box in the hallway.
2026年7月9日
Sterling Home からの回答
Hi Derek,
Thank you for your feedback.
While we're pleased your mirror arrived promptly, we're very sorry to hear that the installation was not completed as expected.
We can see that our Customer Service team is already working with you to resolve this matter. We appreciate your patience while they investigate and arrange a suitable solution.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind Regards
The Sterling Home Team
Forced hidden fee
After choosing a bed and bedroom furniture to match at your uddingston branch, we were brought to the desk to pay for the goods, the woman we dealt with explained that the delivery guys will come into our home and not to worry they will build our bed and and bring in the rest of the furniture and praised it as a great service, what she forgot to mention that I was charged a extra £119 for this service, at no point was this extra fee mentioned which is shocking.
Even during the conversation my husband said he would just build it and she said, no the guys will build it and put it where you want.
This is shocking that this fee is not disclosed to customers
2026年7月19日
自発的なレビュー
Sterling Home からの回答
Hi Andrina
Thank you for taking the time to share your experience. We are very sorry to hear of your disappointment regarding the delivery and installation charge.
Whilst a delivery charge that includes installation is normal, we agree that all costs should be clearly explained before a purchase is completed.
We have forwarded your comments onto the store management team so that they can investigate what happened during your visit to our Uddingston store and review the sales process with the team.
Thank you for bringing this matter to our attention, and we apologise for the frustration caused.
Kind Regards
The Sterling Home Team
Terrible company £2500 for a sofa
Terrible company £2500 for a sofa, thats uncomfortable, and does not match the one from the shop like others have also commented. The response is personal choice.
2026年7月22日
自発的なレビュー
Sterling Home からの回答
Hi Lorraine
Thank you for your feedback.
We're sorry to hear that you're disappointed with your sofa and that it hasn't met your expectations for comfort.
As comfort is a personal preference, it can vary from customer to customer. However, we really are sorry that your sofa does not meet your personal preference.
Please contact our customer service team directly if you want to discuss this further.
Kind Regards
The Sterling Home Team
Good customer service
Nikki was very helpful and kept me informed about the item I was interested in purchasing.
2026年7月7日
Sterling Home からの回答
Hi Heather,
Thank you for your great feedback.
We're delighted to hear that Nikki was so helpful and kept you informed throughout your shopping experience. I'll be sure to pass your kind comments on to her. We appreciate your support and hope to welcome you back again soon.
Kind Regards
The Sterling Home Team
Helpful and friendly
Catherine was very helpful and knowledgeable. Professional and friendly service.
2026年7月19日
自発的なレビュー
Sterling Home からの回答
Hi Dawn,
Thank you for your lovely feedback.
We're delighted to hear that Catherine provided such helpful, knowledgeable, and friendly service.
We pride ourselves on delivering a professional experience for our customers, and it's great to know Catherine made such a positive impression.
We'll be sure to pass your kind comments on to her. Thank you for choosing Sterling Home Aberdeen, and we hope to see you again soon. 😊
Kind Regards
The Sterling Home Team
Delivery drivers were very good the…
Delivery drivers were very good the sofas we got we were disappointed in no where near as confertable as the one we sat on in the shop
2026年7月6日
Sterling Home からの回答
Hi John,
Thank you for your feedback.
We're delighted to hear that our delivery drivers provided excellent service. We're sorry, however, that your sofas aren't feeling as comfortable as you expected.
It may be worth noting that new upholstered furniture can take a little time to settle and soften with regular use, so you may find the comfort improves over the coming weeks. We appreciate you sharing your experience and hope you'll soon be enjoying your new suite as intended.
Thank you for choosing Sterling Home Tillicoultry.
Kind Regards
The Sterling Home Team
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