Store Dji レビュー 180

Pour être honnête avec vous en ayant vu tout les mauvais commentaires sur le site j’etait pas très confiance mais j’ai décider d’écouter mon instinct et commander. J’ai reçu ma commande en 23h comme indiquer sur le site et aucune casse sur le colis tout est arriver nickel aucun problème avec mon produit tout marche nickel. Merci à DJI pour votre rapidité et votre fiabilité !

This company is a scam. Stay away from it.

Wish I saw these reviews earlier! Been waiting ages to buy the Osmo Pocket 3 Creator Combo, and got the estimated shipping date of April 24 and April 29 for delivery date. On April 25, the order was still processing and reached out to costumer service and they said the item was out of stock, only expecting to ship it early May. Mind you, the website still says the item is in stock! Emailed me to now say it’s expecting to ship early to mid-May due to the item being out of stock and gave me 20€ credit which I’m not gonna use because I don’t want anything else from them and even I wanted, what does that cover? Again, on the website, 3 days later, the item still doesn’t say out of stock on the website and gives an estimate shipping date of May 3rd and May 7th for delivery. I understand the popularity of the product and the shortage argument, however BE TRANSPARENT with your buyers from the beginning!
I could’ve bought it in a local store in the meantime as I got a restock alert, but trusted their deadlines…

5 Sterne!
Ich bin absolut begeistert von der Beratung im DJI Store im Olympia Einkaufszentrum in München! Besonders möchte ich den Mitarbeiter Robert hervorheben ! Er ist unglaublich kompetent, hilfsbereit und sehr freundlich. Robert hat sich viel Zeit genommen, all meine Fragen geduldig beantwortet und mich mit seinem Fachwissen wirklich beeindruckt. So eine professionelle und zugleich sympathische Beratung erlebt man heutzutage leider viel zu selten. Ich wünschte, überall würde man so freundlich und kompetent beraten werden.
Vielen Dank, Robert, ich komme sehr gerne wieder!
Violetta

I spent £1700 on an Air3s Combo and accessories on the 20th April, it's now the 26th and it still shows up as "warehouse processing order". I can't get anywhere with help on expediting the order or even getting a revised delivery date.

Unfassbar schlechter Service. Ware wird wochenlang nicht versendet, man erreicht niemanden. Per Chat bekommt man nur durchschnittliche und keine hilfreichen Antworten.

I'm afraid I have to jump on the negative band wagon here.
Utterly useless customer service. They sound polite but I got passed from agent to agent having to explain the same thing over and over. I've still got nowhere!
My item was damaged on arrival so did a return form online. Since then I've been waiting for DJI to acknowledge the return and send me a returns form but had nothing.
I tried live chat, the +442076603037 number and email and still nothing. Keep getting asked to wait another day!!
Anyway I'm putting in a dispute with PayPal now and will let them deal with it.

Order: 0448685102117

DJI TOP BEDRIJF

Liam Zhan
Afgelopen week, na enig vriendelijk hulpvaardig contact met Liam Zhan van DJI over heel soms kleine weergave storingen in de video , vroeg DJI om mijn bijna 1 jaar oude DJI-MINI-2-SE op te sturen

Gratis verzendlabel
Ze stuurden me een gratis verzendlabel

Keurige rapportage l
Werd keurig op de hoogte gehouden van de werkzaamheden bij DJI

Zo snel
Binnen 3 dagen stuurde DJI een hagelnieuwe DJI-MINI-2-SE terug

Gratis
Als garantie service hoefde ik totaal niets te betalen

Top Begeleiding 24/7
Om de nieuwe DJI-MINI-2-SE te installeren even weer hulp gekregen van DJI 24 uurs dienst

Dji 2 jaars refresh service
Kreeg ook nog het aanbod voor een 2 jaars refresh service wat ik natuurlijk direct heb gedaan

Na 1 jaar vliegen weer een hagelnieuwe drone en 2 jaar vrij van risico's en dat gratis met een vriendelijke glimlach van DJI

Dit bedrijf weet wat zaken doen is
Ik raad iedereen DJI aan
Beter kan niet !

---

DJI TOP COMPANY

Liam Zhan
Last week, after some friendly helpful contact with Liam Zhan of DJI about very occasional minor display errors in the video, DJI asked to send my almost 1 year old DJI-MINI-2-SE

Free shipping label
They sent me a free shipping label

Neat reporting l
I was kept neatly informed of the work at DJI

So fast
DJI sent back a brand new DJI-MINI-2-SE within 3 days

Free
As a warranty service I did not have to pay anything at all

Top Support 24/7
To install the new DJI-MINI-2-SE I received help again from DJI 24 hour service

Dji 2 year refresh service
I also received the offer for a 2 year refresh service which I of course did immediately

After 1 year of flying a brand new drone again and 2 years free of risks and that for free with a friendly smile from DJI

This company knows how to do business
I recommend DJI to everyone
It doesn't get any better than this!

I placed two orders last week for Air3s and Neo, so far nothing has been delivered.

They didn't even ship it, a week later warehouse still processing my order!!

The last order for AVATA 2 also was a problem!!

I have an idea for DJI advertising slogan!!
"The best drones in the world and the worst service in the world !!! "

I'm holding off, I won't be ordering a drone again,
too much risk with the shipping service, even for such good drones.

Ich muss wirklich an der Stelle meine Bewertung abgeben, weil hier auch sehr viele schlechte Bewertungen stehen, die ich aber nicht so teilen kann.

Ich hatte mir bei einem externen Shop das DJI Osmo Mobile 6 geholt. War damit zwei Wochen auf Thailand und habe das Gimbal selbst geschrottet, weil ich nicht bedacht habe, dass es 0% wasserfest ist. Das steht auch überall, daher war es auch komplett meine Schuld. Es war nur blöd, dass ich das Gimbal erst 3 Wochen hatte.

Rückgabefrist bei dem externen Shop war abgelaufen und ich dachte mir, ich kann es ja mal versuchen bei DJI einzureichen. Die können mir den Gimbal bestimmt gegen eine Gebühr reparieren.

Habe einen Sendungsschein bekommen, an DJI geschickt und nach relativ kurzer Zeit die Rückmeldung bekommen, dass sie mir ein neues Gerät zu schicken. Ich war so happy und hatte wirklich gar keine Erwartungen gehabt. Wohlgemerkt hatte ich zu dem Zeitpunkt kein DJI Care Fresh. Sie waren einfach nur kulant. Das hat mich am Ende dazu bewegt, mir den DJI Care Fresh zu holen und kann es auch nur weiterempfehlen

hate these people, do a return and they want me to write out a 400000 word address... scums

I ordered the new flip and received different items. An investigation had to take place due to their internal logistics. They admitted to the issue. Took more than two weeks (still not received it). They were very polite and offered me some compensation, but I lost the Chinese New Year celebration footage. This would never have happened in China; the new team in Europe are really not on the same level.

Here’s the revised version:

I’ll admit the customer service agents are polite and try to help, but I cannot recommend this company. They wronged me and failed to take responsibility for it. I returned the expensive item and will never purchase from them again.

Ragazzi non capisco come mai molti ne parlino male, io ho avuto un problema con un pagamento e risolto tempestivamente. Gli strumenti sono arrivati e funzionano bene. Io personalmente mi ci sono trovato bene.

Never received my order and no customer service or support.

So ein unprofessioneller und nicht kulanter Laden, never ever in dem DJI Store Frankfurt. Mega kundenunfreundlich.

I never give reviews, but after almost not buying from DJI store because of all the bad reviews, I'm really glad that I did! Drone arrived the day after I ordered it 😳😁 in perfect condition, it's great 👍 And when I contacted customer service because of a missing head strap for the goggles they quickly sorted me out and sent one straight out. Great service, great products, five stars 🤩

Quelle horreur ! Site pas fiable qui nous prend pour de n’importe quoi !
J’ai commandé une caméra à 700€ sur leur site officiel, et je prend exprès la livraison rapide en 2-3 jours.
Un achat aussi cher je m’attend à un bon suivi, à des mails, ect pour savoir où est mon argent.
Après l’achat déjà pas de mail de suivi ni rien.
Après 10jours d’attente, je m’inquiète donc j’essaye de contacter le service client : IMPOSSIBLE. Un chat bot qui fait plein de faute d’orthographe, qui répond pas à nos questions.
J’ai vraiment cru que c’était un faux site d’arnaque et pourtant non c’est bien le vrai.
Une honte de mettre autant d’argent dans un site qui promet une bonne expérience.
Donc après 15j toujours rien, aucun mail de retard, la commande n’est toujours pas expédiée, impossible d’avoir de l’aide ou des réponses donc j’ai demandé un remboursement.
Toujours aucun mail, ça fait 2j que j’attend , aucune nouvelle, ça me fait peur de jamais revoir mon argent.

HONTEUX , passez par amazon ou la fnac c’est beaucoup mieux !!!

Non ci siamo, esperienza durata 1 e mese e mezzo.
Faccio un crash con torto, rompendo piedino dell'antenna ( plastica rotta non compromettente per le funzionalità) e presento problemi alla VPS del mio Air2s.

Da questo momento in poi un calvario.
Il mio drone torna dopo poco tempo da me ma con semplicemente il frame cambiato. Avevo scritto loro in svariate maniere che avevo problemi alla quota, perciò al barometro o VPS o FC stessa.
Questo tramite: ticket, mail, chat, biglietto di carta dentro alla scatola scritto in inglese.
Problema alla VPS permane.
Lo faccio presente e devo rispedirlo, provano a convincermi quando hanno per la seconda volta il mio drone alla mano che fosse qualcosa che può succedere che il drone vada a -40 metri nel momento di atterraggio.
Ho 4 droni e questo ha iniziato a farlo solamente dopo il crash, da airdata era evidente il problema alla VPS. Probabilmente pensavano di convincere uno che coi droni ci gioca. Ma non me, dopo di che il mio drone rimane fermo da loro per un mese e mezzo. Ben 50 giorni.
Periodo nel quale non ricevo quasi mai mail, le poche ricevute erano per provare a convincermi che il drone fosse a posto. Dopo tempo ricevono il via per darmi un drone nuovo. In quanto fosse una pratica non facile da avviare poiché non utilizzo Care refresh.
Io avrei pagato ogni singolo euro per risolvere ogni suo problema.
Ma dopo averne spesi 100€, e mi rimandano indietro il drone come prima e perlopiù dopo la rispedizione cercano ( provano) a convincermi che fosse a posto... io non posso fare altro che valutare negativamente un servizio del genere su un acquisto dal valore di 1300€.

Potrò surclassare a 3 stelle nel momento che, forse, quando proverò questo nuovo modello spedito, non avrò più il problema.
In quanto non ho ancora avuto modo di provare il drone e verificare che il drone sia effettivamente a posto ora.

Gopro, nonostante stia fallendo, mi ha mandato GRATIS una gopro hero 11 nel momento che la mia 10 si è danneggiata per usura.

Riflettete DJI, producete droni. Non ossigeno, prima o poi la clientela si stufa di un trattamento del genere.