Store Dji レビュー 180

Incredibile veramente , sono in contatto e ho aperto 10 chat e e-mail varie, li chiedi una cosa e continuano a sbagliareee, dopo di che gli riscrivi per l'ennesima volta cosa devono fare e qual'è il tuo problema e li devi supplicare continuando a mandare e-mail a cui non rispondono mai , o se rispondono lo fanno dopo settimane.... INCREDIBILE !...Io pensavo dato il nome che ha l'azienda che fossero di una professionalità e precisione impeccabile... sembra di aver comprato il drone dal negozietto di paese a gestione familiare che sta per fallire ... VERAMENTE PAZZESCO

Do Not Buy anything from DJI. CCP spyware trojan horse company.

Einfach lassen sie verbrennen da nur Geld bitte machen sie nicht den gleichen Fehler und kaufen Sie bei DJI

Extrem professionelle und freundliche Beratung, Personal kennt sich mit alle Produkten und die Anwendungen extrem gut aus.

Sie sind sehr hilfsbereit und freundlich und werden dir mit jedes Thema weiterhelfen können was Drohnen und andere DJI Themen angeht.

Ein super Beispiel von wie man sich Service wünschen würde

Aucune pièce détachée DJI n'est disponible. Pour un simple problème de chargement du boîtier de contrôle, DJI n'a comme solution que l'achat d'un nouveau drone.
Aucun technicien dans leurs magasins. Aide en ligne fort inefficace. Impossible de contacter leur centre d'appel basé à Amsterdam. Trop de clients mécontents?

I was going on vacation and saw a promo of the new DJI Power 500 power bank on YouTube. I checked there shop and I advised the device would be with me before leaving. I immediately ordered the main unit and the 12v charger cable (£504 for both), i foolishly trusted the Youtube review and the brand DJI. That was my first mistake!

Firstly the two items were being shipped separately! The cable first with DHL which I was promptly informed would arrive as per advertisement- remember I was time restricted. My sales portal stated both had been shipped but when looking at the main power 500 unit it was sat waiting to be handed to UPS. The UPS tracking advised they were waiting to receive the item. It obviously was not going to arrive in time for my departure which the unit was purchased for. Then the fun (NOT!) Really started.

I contacted them on the day the item was advertised to arrive. It took 30mins to get through and, knowing it would be unlikely I would get this in the advertised time frame I asked for it to be cancelled. I was told the first of many lies at this point. I was told it was referred to the team as priority. I then decided to also cancel within my shopping portal. I also refused delivery of the cable needed to charge as it would be of no use without something to charge it with!

I then contacted them via Chat. The 'people' at the other end simply followed a script so much so I actually asked if it was a chatbot. I asked about cancellation and when this would happen. I was informed it was of utmost importance and sorry for the inconvenience yadda., yadda. I asked again the same question and was told it had been escalated as a priority again!

The next thing I received a notification from UPS that the delivery had been terminated. Shortly after I received another UPS notification with a different consignment number stating they had the parcel and it would be delivered the following day.

So... no cancellation was acted on! In fact the portal still had the original consignment number.

I contacted them again on the day the parcel was due to ask for my money back as I now did not have the charging cable to use with the unit.. they told me that the parcel was cancelled! I then advised them of the second notification and new consignment number and Doh! I, the customer was correct... I thought this was a technology company! This has never been reflected on my order in the portal!

I insisted I want the refund today and was told I would have to refuse the delivery of the new consignment and wait for it to return, be inspected and a decision made regarding the refund. In total up to 11days! What if it is damaged on the return journey....? These liars could make anything up - they have shown a complete disregard for customer service and fabricated the truth around prioritisation.

This is an issue DJI created but somehow, me, the customer is now having to chase for the refund. I have been told this is a priority!

In short DO NOT buy from these cowboys. They lie and do not do as they are asked. I am still waiting for a response from them. I have advised I am seeking legal advice and will be contacting my credit card company.

Update: 14th July 2024 (day 5 since cancelling online and by phone).

DJI informed via phone call refund has already been acted on and will take 1-3days.

DJI email on case stated the cable has been pre-refunded, (£45), whatever that means, and that they are awaiting a response from UPS on status of return and as soon as this is confirmed I will get a pre-refund against this item (£459).

I have checked the UPS tracker and it clearly states refused and return to sender but then states that a re-delivery has been requested!

Update 15th July:
I decided to contact UPS myself by phone. I was instructed by DJI to refuse delivery and for return to sender, which i did. The device, being a lithium battery, was identified as being 'hazardous material' and DJI have not contracted with UPS for return of devices of this type. It is therefore sat in a distribution centre for re-delivery. I have had to accept it being delivered but will now need to request a returns label, which frankly feels like it will be equally as challenging.

Update 16th July

DJI 'customer support' ignoring me!

This now feels like a case of fraud.

This company really need to get their act together!

Assurdo . Mando in riparazione il mio mini 4 pro (Ungheria) etichetta fornitami da Dji , e seguo le indicazioni di Dji dove mi diceva di inviare tutto il pacchetto completo,compreso di batterie e hub ricarica radiocomando e drone .
Il giorno della consegna dopo la riparazione apro il pacco e vedo subito che mancano le mie 3 batterie e l’hub di ricarica , contatto immediato Dji e mi dice che apriranno un caso . Passano i giorni e mi mandano dei video TAGLIATI dove mi mostrano che nel pacco non c’erano le batterie , ribadisco video tagliati a pacco già aperto senza nemmeno che ci sia la possibilità di vedere l’interno del pacco , per loro questa sottospecie di prova basta per togliersi ogni responsabilità, ieri mi dicono che apriranno un caso con UPS dopo nemmeno 24 ore mi dicono che ormai sono scaduti i termini per poter aprire una contestazione a ups (premetto che ho tentato di farlo personalmente ma non potevo perché il mittente appunto risulta Dji ) mi sento preso in giro e lo sono stato .
Ho pagato la riparazione 56€ ed ho perso accessori dal valore di 250€ state attenti anche se Dji vi dice di spedire tutto non lo fate mai al massimo spedite solo 1 batteria . Sono stati disonesti

[Updated]
Despite my original score of 1 star, DJI Store have actually made a considerable effort to repair the relationship with me and that hasn't gone unnoticed.
----
I recently went to purchase an accessory for my DJI Gimbal. I decided to go direct thinking it would be straightforward. Was I wrong. The item remained in processing for over a week with zero feedback or updates on what was happening or where it was. After 9 days of waiting and trying to contact someone at customer support who could help, all they did was tell me my concerns had been reported to the relevant department, so I applied for a refund. 5 days later, I’m still waiting for someone to approve my refund (no it’s not automatic, even though the system knows my item hasn’t been shipped). At this point I’m unsure how much longer this will drag out for. I’ve since had to purchase the item elsewhere, even though I haven’t been refunded for the original order.

Bonjour, après quelques déboires avec un air 3 qui ne reconnaissait pas les cartes SD 32 go extrême. Le service client m'a offert un bon cadeau de 70 .€. merci a eux

Surprise. Surprise.

Not immediately apparent you are dealing with a Chinese company, which is quite deliberate - they know very well that many buyers simply will not buy if they understood this. In effect this is a form of deception.

Your order is coming from China. This will take time. Many buyers were surprised by this.

Communication is poor. Returns almost impossible. Quality control is FAR below standard.

If you must buy DJi, then at least do so from a U.K. stockist. That way you have U.K. protections and the ability to return faulty items.

Absolut nicht zu empfehlen! Der Service ist eine reine Katastrophe!

Ich habe eine Drohne bestellt und warte seit über 1 Woche auf die Lieferung! Keine Antwort und es scheint auch schwierig zu sein, mir mein Geld zurückzuerstatten. Ich kann nur jedem davon abraten!!!

Purchased £3,500 worth of drones via an in app advert offering a free drone carry bag upgrade as a free gift. The bag did not turn up. I contacted support to be told they had ran out of stock so I would not get one.

I then challenged why the advert was still live if the promo stock was not available and was then told i ordered a few days before the promo started so did not qualify.

Keep in mind i ordered using the promotion banner.

Im petty enough that ive now raised a return label request for 3.5k worth of drones. Order: 0446768730311

Commande d'un Accus DJI MAVIC 2 Entreprise (Neuf)
Un contact très amical et très Pro de la part du service Europe Store
Un Livraison par DHL gratuite
Un produit de construction très récente (5 mois et pas 4 ans de stockage)
Je recommande à 100%

UNE VERITABLE CATASTROPHE!!!!

Un conseil, FUIEZ et n'achetez pas votre matériel sur le store de DJI si vous ne souhaitez pas mettre vos nerfs à rude épreuve. Optez plutôt pour un magasin de proximité tel que la FNAC, DARTY ou STUDIO SPORT qui est le revendeur officiel en France.

La logistique du site DJI n'est pas digne de la marque et vous promet une expérience littéralement hallucinante!

Dans mon cas ma commande a été expédiée mais ne m'est jamais arrivé. Trois semaines après mon achat, je n'ai toujours pas mon drone. Les conseillers vous sortent toujours les mêmes excuses bidon et vous promettent que l'envoi va se faire dans 3 jours et cela depuis 3 semaines...

Je n'ai jamais vécu une expérience d'achat aussi catastrophique sur le net.

Mon regret est de n'avoir pas lu les avis des internautes avant mon achat. GRAVE ERREUR!

Lassé d'attendre, j'ai demandé le remboursement des 1600€ qui arrivera certainement aussi rapidement que ma commande fantôme...

Et le ponpon, DJI vous offre 20 crédits pour que vous achetiez a nouveau sur le store alors que vous venez de leur expliquer que vous n'achèterez plus jamais sur leur site 😂

C'EST DOMMAGE D'AVOIR DE SI BONS PRODUITS ET UNE LOGISTIQUE AUSSI MEDIOCRE!

TRES MAUVAISE EXPERIENCE

Größter Bananenladen,
Drohne bestellt soweit alles gut jedoch nach einer Woche!!! Noch nicht mal versendet. Auf mehrmalige Forderung das ich mein Geld zurrück will wird nicht eingegangen. Produkt mag villeicht ok sein aber Service und Lieferung sind nichts als eine Bodenlose Frechheit. Da kann ich nur jedem empfehlen die Finger von zu lassen und lieber auf Amazon etc auszuweichen

vollkommen unfähig! akku bestellt und nach wochen mit fedex geleifert und zustellung nur zu "!bürozeiten" wo ich arbeite...hinterlegung nicht möglich und fedex abholung fast 1h entfernt und auch nur zu "bürozeiten" offen!

support (ein gewisser ERIN) ignoriert meine anfragen und antwortet immer nur etwas anderes als gefragt!

GELD senden sie nicht zurück - bin seit wochen am streiten das ich mein geld zurück bekomme!

FINGER WEG!!!!

Ich war etwas verzweifelt, denn mir ging ein Sender für ein Dji Mic kaputt und ich konnte im Internet partout keinen Ersatz finden. Nicht mal auf Dji direkt auf der Seite. Nachdem ich den freundlichen Kundensupport kontaktierte, bekomme ich nun sogar dieses Ersatzteil kostenlos zu mir nach Hause geliefert. Das nenne ich Kundenservice! Volle Punktzahl - und das Dji Mic leistet nach wie vor hervorragende Arbeit. Würde immer wieder dort kaufen.

Drone ongeopend retour gestuurd middels het label dat door DJI verstrekt is, UPS bezorgd het pakket op het verkeerde adres. Foutje, kan gebeuren. DJI dient een claim in bij UPS, UPS keert de claim uit aan DJI maar DJI weigert om mij te compenseren. Ze houden mijn geld én het geld van UPS. Criminelen, een ander woord heb ik er niet voor, doe NOOIT zaken met DJI maar zoek een ander merk!

Nu krijg ik vast een standaard deugantwoord over een "relevant team" waar je nooit meer iets van hoort. Ik ben bestolen van €2799.

Ich hatte gestern den Osmo Pocket 3 bestellt, nach einem Testurlaub über Xmas muss ich sagen passt für einen Pro-Filmer einfach nicht. Habe so eigentlich alles von DJI, Drohnen, Gimabl... Diesmal nicht bei Amazon gekauft sonder direkt bei DJI. Rückgabe wurde nach den Feiertagen wegen der Überschreitung von 12h abgelehnt nach 14 Tagen.Bei Amazon hätte ich bis Ende Jänner Zeit. Also ich empfehle auf keinen Fall im DJI Store einzukaufen!!!!

Abysmal. Do not buy from here! Got a faulty (leaking - strong nail polish smell which has since leaked all over the bag I bought) battery handle for the Osmo Pocket 3 and they need to “authorise” a return despite me having 14 days legally to return which I’ve requested now over and over and they keep replying with nonsense 1 day at a time. I’ll probably end up down the chargeback route. This is literally illegal. Do not buy from these guys direct. Worst experience I’ve ever had. This is ridiculous. Will be contacting trading standards also.