Absolutely brilliant utd store ordered yesterday ce today my 92 snowflake away shirt ggmu ggmu roll on nxt season itl be epic thank you store for being so on the ball
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I have been buying a lot from this site to my United supporter son. My experience has been ok, until we got a damaged shirt. This was the second time we bought this shirt - and this time is got damage... ãã£ãšèŠã
The products are prefect as I have ordered with quick delivery. I bought some products of Manchester United Archive Collection and adidas training kits. It could be better if the site offers more conc... ãã£ãšèŠã
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2 of my recent orders have been cancelled with no valid reason, after payments were made in full, we have tried to use different cards but result is the same, shop keeps cancelling order. The only re... ãã£ãšèŠã
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
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Chester Road 660, M16 0GU, Stretford, è±åœ
- store.manutd.com
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Double hit on returns!!
Received confirmation of order but the amount did not show up as pending in my account so I waited until the latest date of the delivery window checked to see if the amount had been taken out which there was still no transaction showing for that order, so I re ordered knowing it hadnât arrived and I wasnât charged that order did show up as pending so I knew it had gone through ok, The next day the first order arrived having no confirmation before the delivery off the courier, the money was then showing as being taken out, I received the second order in which I returned and then was notified Iâd lose my £6+ express delivery charge and have a £6 return charge taken off my refund, only order of here if absolutely necessary
2025幎12æ11æ¥
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United Store ããã®åç
Hi Lee,
Thank you for sharing your experience with us. Weâre sorry for the confusion and inconvenience caused during your order process.
To help us resolve this quickly, please email your order number to unitedstorecsteam@manutd.co.uk, and weâll investigate further for you. Once again, our sincere apologies.
Best regards,
The United Store Customer Services Team
We have had an awful experience buyingâŠ
We have had an awful experience buying from the official store. Bought my son a football shirt for Xmas - for it to arrive with a hole in it! No one replied or answered queries. We ordered another which didnât arrive within time frame for Xmas - I want to contact store and cannot - help????!!!
2025幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Fiona,
Thank you for taking the time to leave a review of the United Store.
Weâre very sorry for the inconvenience and frustration this situation has caused. This is not the level of service we aim to provide, and we completely understand how disappointing this must have been.
Please email us at unitedstorecsteam@manutd.co.uk with your order number, and weâll investigate this further for you. Once again, our sincere apologies, and thank you for your patience.
Kind regards,
The United Store Customer Services Team
No Refund
I returned a third kit but have not received a refund. I know Jim Ratcliffe is the brokest billionaire and this site is ran in the same way. Stingy and not one person to discuss customer service for a solution.
2025幎6æ11æ¥
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United Store ããã®åç
Hi Varinder,
Thank you for taking the time to leave us a review. We are sorry to hear you haven't yet received a refund.
To ensure we can look into this promptly, please can you send us an email with your order number to unitedstorecsteam@manutd.co.uk and we will investigate further.
Thank you for bringing this to our attention, and we appreciate your patience while we investigate this further.
Best wishes,
The United Store Customer Services Team
Placed an order on the 29th of NovemberâŠ
Placed an order on the 29th of November as a Christmas present and still has not arrived, cannot speak to anyone keep getting fobbed off by bots.
The worst customer service ever experienced !!! and a disappointed child to boot having not gotten his Christmas gift !!!
2026幎1æ6æ¥
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United Store ããã®åç
Hi Justin,
Thank you for taking the time to leave us a review. We believe we've been emailing you about your issues and we have managed to resolve this for you now. If this is not the case, please get back in touch and let us know.
We are sorry again for the poor experience you've had with the United Store and thank you again for your feedback.
Best wishes,
The United Store Customer Services Team
I placed an order on 29 December 2025
I placed an order on 29 December 2025, and itâs still sitting there untouched. Meanwhile, I ordered a Chelsea FC jersey on the exact same day and had it in my hands by 3 January 2025. The contrast is embarrassing. Everything connected to Manchester United feels like itâs rotting from the inside out. The club is a complete shambles from top to bottom and nothing short of a full-scale reset will fix this mess.
2026幎1æ6æ¥
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United Store ããã®åç
Hi Lekan,
Thank you for taking the time to leave a review of the United Store.
We are very sorry to hear that you haven't received your order yet. If the order hasn't arrived yet still, please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you? We will look into what has caused the delay and do what we can to resolve this for you as quickly as possible.
Best wishes,
The United Store Customer Services Team
United Store ããã®åç
Hi Paolo,
Thank you so much for the 5-star review!
We really strive to deliver an excellent experience to all our customers so knowing our shipping was fast and you're very satisfied with your order is great feedback to receive.
Thank you again for your support, we look forward to welcoming you back to the United Store again soon!
Best wishes,
The United Store Customer Services Team
Not easy to rectify incorrect order received
I am so pleased to say that this HAS been resolved - and QUICKLY - using email. The personal touch is much better. I hope they sort out the computerised method of returns etc.
I began an order on December 10th for a shirt with MBuemo personalisation. A shirt arrived but without the personalisation. I began a return process which was eventually resolved. I then ordered a shirt again with Mbuemo personalisation . A shirt was received but with B.Fernandes personalisation. I used the approriate return portal, uploaded the image of the received, incorrect shirt and was told this was being forwarded to appropriate department. The response I received accepted the fault and asked me to state whether I would like a replacement shirt or a refund. As it was for a child's Christmas present I requested a replacement shirt. The response also said I would be kept informed as to progress. Despite being only able to get through via the help section of the portal, I had to make several requests all being dealt with by computer . I subsequently get the same type of email responses from several different people . I am still waiting to hear anything, or receive the shirt. My son and grandchildren have, over many years bought Manchester United shirts, all through the official shop or Megastore. There has been the odd 'blip' over the years but we have continued to support the club rather than go through the unofficial sites. This has been the worst situation. I hope this finds a rapid response, and solution, before I take it further.
2025幎12æ10æ¥
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United Store ããã®åç
Hi Jacqueline,
Thank you for taking the time to leave us a review. We are again incredibly sorry for the poor experience you've had with us. We believe we have now resolved this for you over email and this is now sorted out. If there are any other questions you have though, please don't hesitate to reach out.
Thank you again for leaving us a review. We are truly sorry for the poor experience you first had with us but are glad we were at least able to resolve it for you.
Best wishes,
The United Store Customer Services Team
Do not trust!
Ordered two tops for my Grandson for Christmas. Only the black one in the box.
No reply to my email. No one to ring. No shirt which cost over £60.
Disappointing service. DO NOT TRUST!
2025幎12æ22æ¥
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United Store ããã®åç
Hi Carole,
Thank you for taking the time to leave us a review. We are really sorry to hear that one of the shirts was missing. Hearing that our customer service team have also been slow to respond is again upsetting, and we can only imagine how frustrating this must be for you.
Please rest assured we will try to make this right. It sounds like something has gone wrong with your order, and weâd like to resolve this for you as quickly as possible. Please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you?
Your feedback is important to us. We are sorry again for the poor experience you've had so far and are hopeful we can make this right for you.
Best wishes,
The United Store Customer Services Team
I ordered 2 mini kits for Christmas
I ordered 2 mini kits for Christmas present on the 5th of December and on the 19th I was sent a refund for one of them and I still have not received the other kit yet. The tracking is not working on the site so I donât know where it is
I had to reorder the one that I was refunded and the price had risen on United direct and I had to pay more for the second kit
Itâs shocking the level of service you get from this site and the customer is paying through the teeth for the products
2026幎1æ4æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Adam,
Thank you for taking the time to leave us a review.
We are incredibly sorry that you have had a really poor experience with the United Store. This isn't good enough and we need to do better. We understand how frustrating it must be when you order something for Christmas for these items not to arrive, and for that, we are truly sorry.
If this hasn't now been resolved already, please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you? We will refund you the difference in price between the second order you placed and the first one, and we will also look into what has happened with the first shirt and where it is, making sure we resolve this for you as well.
Thank you again for taking the time to leave us a review.
The United Store Customer Services Team
Huge disappointment
Extremely disappointed with ordering with Manchester Unitedâs official website. They sent me the wrong hat, a cheaper version and and also when it arrived it was completely out of shape. I paid 70 and some dollars for this including the shipping. I asked for a refund so I could buy the right hat, at first they offered a 10% discount saying it was the right hat then 15 then 20% It took almost a month of me sending pictures and proving they sent me a cheaper hat than the one I ordered. They finally agreed for a refund I sent the hat back and they gave me 24$. I understand not paying back the shipping so not getting the full 70$ but the hat was 55$ plus tax and even if they made me pay 20$ shipping 24$ is still not what I was owed! Never ordering from them again.
2025幎11æ7æ¥
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United Store ããã®åç
Hi Vs,
Thank you for taking the time to leave us a review. We are firstly very sorry to hear that you received the wrong hat originally. We also appreciate how frustrating it must have been to wait so long for a refund.
It sounds like something has now gone wrong with how the refund has been processed. Please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you? We will make sure we resolve this ASAP for you.
We are very sorry again for the poor experience you've had with us so far.
Best wishes,
The United Store Customer Services Team
United Store ããã®åç
Hi,
Thank you so much for the 5-star review!
We really strive to deliver an amazing experience to all our customers so to know you had a positive experience with the United Store is great to hear!
Thank you again for your support, we look forward to welcoming you back to the United Store again soon!
Best wishes,
The United Store Customer Services Team
Avoid at all costs.
I've had two deeply disappointing experiences with the United Store when purchasing United kits.
1) Ella Toone shirt for the United Womenâs FA Cup Final
Ordered two weeks before the final for my daughter, but the shirt never arrived. I eventually received a refund, yet my daughter went without her shirt on the day. There were no proactive updates, no way to speak to a person, and responses were slow and unhelpful â I had to chase repeatedly just to find out what was happening.
2) Christmas gift ordered 7 December
I ordered a kit for my niece and chased for updates as Christmas approached. Only on Christmas Eve was I told there would be a delay. This was especially frustrating given the store continued advertising Christmas delivery for shirt orders right up to the holiday, despite my ongoing issues.
Key concerns:
Lack of proactive communication and meaningful updates
No accessible, formal complaints process
Delivery promises advertised that werenât met in my case
Based on these experiences, I would avoid the United Store and purchase official merchandise through alternative retailers such as Sports Direct or Adidas until customer service and fulfilment processes are improved.
Date of experience: Order placed 7 December; delay notified 24 December (Christmas Eve)
2025幎12æ24æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Sean,
Thank you for taking the time to leave us a review.
We are incredibly sorry that you have now had two poor experiences with the United Store. This isn't good enough and we need to do better.
We understand how frustrating it must be when you order something for Christmas then only get told on the 24th that there might be delay. We've completely let you down here and our proactive communication needs to improve moving forward.
If this hasn't now been resolved already, please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you? We'll make sure we look into your order ASAP and get it resolved for you if still required.
Thank you again for taking the time to leave us a review.
The United Store Customer Services Team
UNITED shirt
Packaged well in United store gift box arrived on time and item as expected
2025幎12æ24æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Marc,
Thank you so much for the wonderful 5âstar review! We are delighted to hear that your order arrived on time, was well packaged, and met your expectations.
We really appreciate you taking the time to leave us a review and look forward to welcoming you back onto the United Store again soon!
Best wishes,
The United Store Customer Services Team
Charges for returns
Bought a training top for my Granson unfortunately he got two identical ones. Looked to return it for an exchange to find exchanges are not available & there is a £6 returns fee deducted from the original cost!!!! Won't be ordering from the Man United store again!
2025幎12æ26æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi,
Thank you for taking the time to leave us a review. We really appreciate your feedback. We are sorry to hear that you were unhappy with the price of returning an item with us.
We are always working to improve and do very much appreciate you sharing this feedback with us. We will bear this in mind moving forward, to try and make sure every fan has the best possible experience with the United Store, even if they are returning items.
Best wishes,
The United Store Customer Services Team
Awful customer service
I ordered a few items, including matching shirts for my husband and son for Christmas.
Items arrived 12th December, my husbands shirt had a visible hole on the outside of the packaging. I logged this issue on 13th December - sent full pictures of the shirt with the hole in the side, packaging fully intact, showed clearly the hole in the packaging and the shirt.
Received an email after a couple of days asking for photos, despite the fact there were photos on my original complaint, but ok, perhaps they didnât make it through the system, so I re uploaded and sent.
Didnât hear from them for a few more days and by now Christmas is fast approaching.
So, I contact them through the live chat, which seems to be âescalated to a managerâ - I do get a quicker reply, and the manager says that I can have a replacement or refund, I pick replacement because I want to shirt for a Christmas present - which I have stated multiple times. I donât hear back after that email, so I followed up again.
I received a generic âwe are looking into your emailâ from someone - I did wonder what they are looking into at this point as I believed it was resolved - ie, I have said I want a replacement, so surely at this point just send a replacement?? I email again to ask if this has been sent.
I donât get a reply (obviously).
So I email again, and on 23rd December I receive an email to say â We wanted to share a quick update. Your inquiry is still under review, and we're closely monitoring its progress. We'll be in touch as soon as we have further information to provide.â
At this point I realise that clearly the present wonât be arriving for Christmas.
What is possibly under review? Someone asked if I wanted a replacement - I said yes, surely thatâs then a case of putting the shirt in the post?
Itâs not good enough. This isnât customer service? What on earth is going on for any of the people involved in the customer service team to think this is how you treat customers?
Why is the head of customer service allowing this kind of thing to happen? Because reading the reviews itâs clear that there is a problem with the day to day running of the department.
People tend to leave reviews if they are either really unhappy or had a great experience.
I don't usually complain. I emailed customer service multiple times to put it right. They failed time and time again and now I donât really feel like there is a choice but to express how unhappy I am.
Do better. Itâs not hard to keep paying customers happy. DO BETTER.
If management is reading this your processes arenât effective and customers arenât happy. Faulty / damaged item received and nothing donât about it? What is that all about??
So, am I receiving a replacement? At this point who knows.
Iâd try and email again but who knows if that would even get a reply with any kind of action?
Disgraceful customer service.
2025幎12æ13æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Amy,
Thank you for taking the time to leave us a review. We are so incredibly sorry to read about the poor experience you have had with us and acknowledge that this fully isn't good enough. We have clearly let you down here and for that we are incredibly sorry.
If this hasn't now been resolved already, please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you and make sure we get this resolved ASAP?
Please rest assured we do really care about providing an excellent customer experience. We have clearly fallen short here and we are always trying to improve, so this feedback is very helpful.
Best wishes,
The United Store Customer Services Team
Missing order
Item was ordered on 2/12/25, tracking stated that the parcel was received by Royal Mail on 3/12/25
It is now 23/12/25 and tracking still indicating itâs with Royal Mail.
I have contacted customer service, an automated service, numerous times with no chance of speaking to a person.
Told to be patient and someone will investigate and get back to me! Donât hold your breath!
Just now have been asked if I want a replacement or refund, requested refund as item will not arrive in time for Christmas. I wait with bated breath!
Dreadful customer service, will never order from them again.
2025幎12æ23æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi GB,
Thank you for taking the time to leave a review.
We are incredibly sorry to hear about the challenges you've had with your order. We completely understand how frustrating it is when a Christmas order doesnât arrive as expected and acknowledge that this is not good enough. It is also not good enough that you've contacted the customer service team on numerous occasions and haven't had responses back.
If this hasn't now been resolved already, please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you? We'll make sure we quickly refund you if still required.
We are really sorry again about the poor experience you've had and thank you again for your feedback.
Best wishes,
The United Store Customer Services Team
Where is my order?
Ordered a shirt and shorts back on 8th December for a christmas present and it said within 5-7 days delivery.
Why is my order still stuck at "processing" after 13 days ?
Cannot speak to anyone , just a stupid AI chat robot.
Worse Man Utd are getting, no consideration for the fan and customers.
2025幎12æ8æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Hugh,
Thank you for taking the time to leave us a review. We're extremely sorry to hear that you still have not received your order yet and will do what we can to resolve this for you. We have emailed you about this already and will do what we can to make this right as quickly as possible.
We're sorry again for the poor experience you've had so far!
Best wishes,
The United Store Customer Services Team
Always have a positive experience
Choice available, prompt service,
2025幎12æ6æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Liz,
Thank you so much for the fantastic 5-star review!
It is great to hear that you were happy with your order, that the right choices were available and our delivery was prompt. We really strive to provide a fantastic experience for all of our customers so it is always great to hear when we hit the mark for our customers and fans.
Thank you again for sharing this feedback.
The United Store Customer Services Team
Shocking
Shocking, trying to speak with anyone doesn't happen. Received a faulty product and their resolution is to wash and iron it.
2025幎12æ16æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi,
Thank you for taking the time to leave us a review. Even when it hard to read, we appreciate all the feedback we receive.
We're very sorry to hear that you received a faulty item - it sounds like something has gone wrong with your order, so we need to resolve this for you as quickly as possible. Please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you?
Your feedback is important to us. We are sorry again for the poor experience you've had so far and are hopeful we can make this right for you.
Best wishes,
The United Store Customer Services Team
United Store ããã®åç
Hi Thomas,
Thank you so much for the 5-star review!
We really strive to deliver an excellent experience to all our customers so you describing the end-to-end experience as perfect is wonderful feedback to receive.
Thank you again for your support, we look forward to welcoming you back to the United Store again soon!
Best wishes,
The United Store Customer Services Team
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