Absolutely brilliant utd store ordered yesterday ce today my 92 snowflake away shirt ggmu ggmu roll on nxt season itl be epic thank you store for being so on the ball
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I have been buying a lot from this site to my United supporter son. My experience has been ok, until we got a damaged shirt. This was the second time we bought this shirt - and this time is got damage... ãã£ãšèŠã
The products are prefect as I have ordered with quick delivery. I bought some products of Manchester United Archive Collection and adidas training kits. It could be better if the site offers more conc... ãã£ãšèŠã
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2 of my recent orders have been cancelled with no valid reason, after payments were made in full, we have tried to use different cards but result is the same, shop keeps cancelling order. The only re... ãã£ãšèŠã
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
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Chester Road 660, M16 0GU, Stretford, è±åœ
- store.manutd.com
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Will never order from this websiteâŠ
Will never order from this website again. I ordered my son a full football kit in July 25, paid an extra £20 for the personalisation on the shirt so £80 just for the shirt for a 6 year old. 9 months on (not even a season it has lasted) all the writing on the front has completed peeled off despite being washed as per the care label. Contacted customer services and sent photos to see if I could get a replacement, and was totally fobbed off with âsorry but itâs been too long since you placed the order, we will pass on your feedback!â Absolutely shocking and such poor quality items for the amount these kits cost. Will stick with the cheapy knock offs from abroad as theyâve lasted far longer
2026幎3æ27æ¥
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United Store ããã®åç
Hi Amber,
We are sorry to hear that you are disappointed with the quality of your personalised shirt.
As noted on our website, personalised items are made to order and are not eligible for replacement or refund unless the product is faulty on arrival. We also advise that concerns raised many months after purchase fall outside both our returns policy and standard consumer rights timeframes for reporting manufacturing issues, which is why our team were unable to offer a replacement in this instance.
All items are thoroughly quality checked before dispatch, and we do include full care guidelines to help maintain the longevity of the personalisation. We appreciate you taking the time to share your feedback, and this has been passed on internally for review.
If you need any further assistance, our customer care team is always here to help.
Kind regards,
United Store Customer Service Team
Actually disgusted
Actually disgusted. Ordered 2 jumpers very quickly realising that one of them wasnât required and spoke to the âonline chatâ that assured me the cancellation was being processed. This was literally 5 minutes after the order was placed. Next day received an email to say couldnât be cancelled because it was being prepared to ship.. explained that I requested cancellation not even 5 minutes after I ordered it! Told to return. Absolutely appalled to find out return costs are £6!!! Biggest rip off ever, almost twice as much as the ACTUAL Royal Mail tracked 48. Last time Iâll be ordering anything. Supposed biggest club in the world and still ripping people off
2026幎3æ25æ¥
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United Store ããã®åç
Hello,
We are sorry to hear you feel disappointed with your recent experience.
As stated on our website, we are unfortunately unable to guarantee order cancellations or amendments once an order has been placed, as many orders enter our processing system almost immediately. At the earliest stage, our team can only submit a cancellation request, which is what was actioned in this instance, but we cannot stop an order once it has already begun processing.
Regarding returns, our standard return fee is £6, which is also clearly outlined in our Returns Policy. This fee covers the end to end return handling service we provide.
We appreciate you taking the time to share your feedback, and it has been raised internally so we can continue to improve our service.
If you need any further assistance, please feel free to reach out to our customer service team.
Kind regards,
United Store Customer Service
AVOID AVOID AVOID!!
AVOID AVOID AVOID!!
Ordered a Jacket - was clearly oversized and after looking on the Adidas Website the reviews stated that you need to order a size down (not aware of this at time of order) XL arrived and was huge.
Asked for a Free return via E-Mail and they requested more photos, I even sent the Adidas Website reviews where people had had same issue, still refusing to offer a free return - returns cost £6 by the way so be very careful, I have a feeling that the Customer Service is out sourced to - no phone number, no point of escalation - worst experience for online Shopping I have had.....all about the money!
AWFUL!!
2026幎3æ26æ¥
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United Store ããã®åç
Good morning,
Weâre really sorry to hear that youâre not satisfied with your recent experience. We understand how frustrating it can be when an item doesnât fit as expected.
Our full size guide is listed on every product page, and we always advise customers to base their purchase on this information, as sizing can differ between brands and styles. Unfortunately, weâre unable to offer free returns unless an item is faulty, as outlined in our Returns Policy, which is available on our website.
We appreciate you taking the time to share your feedback, and weâve passed it on internally so we can continue improving our service.
If thereâs anything further we can help with, please feel free to reach out.
Kind regards,
United Store Customer Service Team
Just a reminder that if you donâtâŠ
Just a reminder that if you donât know/not sure about the size, maybe donât buy it online as the postage is so expensive!! I thought I would be refunded for the shipping cost but I didnât. The total shipping cost for delivery and return is nearly 10 poundsâŠ.
2026幎3æ23æ¥
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United Store ããã®åç
Hi Lin,
Thanks for leaving your review. Weâre sorry to hear the return costs were disappointing. We do have size guides visible on our site to help customers choose the best fit before ordering to ensure items are a suitable fit.
Your feedback has been shared with the relevant teams as we continue reviewing our returns process. If you need any help with your order, please let us know as our team is here to support.
Kind regards,
United Store Customer Service Team
Terrible returns policy
The pricing is ridiculous when there are knock offs available from the same country these are made, for 75%+ cheaper!
I wanted to buy directly for my kids as a one off, which was okay other than costing a mortgage. However, sizing was off and the returns policy is a joke. Have to refund, no exchange, so you pay return p&p of £6+, and then purchase a new kit and pay another p&p , all because the sizing was completely off.
Just a really poor experience, and itâs a shame as we want to buy directly but itâs just not justifiable anymore.
2026幎3æ16æ¥
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United Store ããã®åç
Hi David,
Thanks for taking the time to leave your review. Itâs disappointing to hear that your experience hasnât matched what you were hoping for. Our returns policy does require customers to cover the return postage fee, and while this is outlined at checkout, we recognise that this can feel frustrating when sizing doesnât meet expectations.
Your points around pricing, sizing, and the returns process have been shared with the relevant teams, as feedback like this is important in helping us improve the overall experience.
Thank you once again for sharing your feedback, weâre always looking for ways to improve. If you need any further help, our team is here to assist.
Kind regards,
United Store Customer Service Team
Delivery quick but return policyâŠExtortion!
Delivery quick but return policy daylight robbery £6 come on United donât you make enough money, robbing from the poor!
2026幎3æ17æ¥
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United Store ããã®åç
Hi Graham,
Thank you for taking the time to leave your feedback. Weâre glad your delivery arrived quickly, but weâre sorry to hear youâre unhappy with our return policy.
We aim to keep our processes clear and straightforward, and feedback like yours is genuinely helpful as we continue to review and improve our services.
If thereâs anything you need assistance with regarding your order or return, please feel free to reach out to our customer service team.
Kind regards,
United Store Customer Service Team
Altid spÊndende at modtage pakker fraâŠ
Altid spÊndende at modtage pakker fra United Store ð
2026幎3æ16æ¥
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United Store ããã®åç
Hi Birthe,
Thank you so much for your lovely review! We truly appreciate your support and look forward to sending you many more great deliveries!
Kind regards,
United Store Customer Service Team
Having bought kids kits from theâŠ
Having bought kids kits from the store and online before, Iâve never had a problem with the quality of the goods and the price.
Great service great products..
2026幎3æ4æ¥
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United Store ããã®åç
Hi Paul,
Thanks so much for your review. Weâre really glad to hear youâve always been happy with the quality of our kidsâ kits and the service youâve received both inâstore and online.
We appreciate your support and look forward to seeing you again soon!
Kind regards,
Manchester United Customer Service Team
The Manchester United store isâŠ
The Manchester United store is brilliant. I ordered items I needed for my daughterâs birthday. Itâs all came in the time specified.
2026幎2æ24æ¥
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United Store ããã®åç
Hi Robert,
Thank you so much for your lovely review!
Weâre delighted to hear your daughterâs birthday items arrived on time and that you had a great experience shopping with us.
We really appreciate your support!
Kind Regards,
United Store Customer Service Team
Amazing product
Amazing product. Same quality as I was expecting.
2026幎2æ16æ¥
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United Store ããã®åç
Hi Maxwell,
Thank you for your review!
We're really glad to hear the product met your expectations and that you're happy with the quality. We appreciate you taking the time to share your feedback!
Kind regards,
United Store Customer Service Team
The best outfits and so well made!
The best outfits and so well made!! They were shipped promptly!
2026幎2æ19æ¥
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United Store ããã®åç
Hi Mary,
Thank you so much for your lovely review!
Weâre thrilled to hear that you love your purchases. Itâs wonderful to know they arrived promptly too!
Kind regards,
United Store Customer Service Team
Being a Man U supporter all my life
Being a Man U supporter all my life, I believe in supporting the club any way that I can. I have always purchased my merchandise directly from the club and alway's will. Great Quality and delivery is excellent even though I live on the other side of the world here in Western Australia.
2026幎2æ19æ¥
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United Store ããã®åç
Hi Lindon,
Thank you so much for your wonderful review, and for supporting the club for so many years, it truly means a lot to us.
Weâre delighted to hear that you continue to choose to purchase your merchandise directly from the club. Itâs great to know youâre pleased with the quality of the products and that delivery has been excellent.
Your loyalty and passion for United are genuinely appreciated. Thank you again for your support!
Kind regards,
United Store Customer Service Team
High quality delivery and the size guidance
The products are prefect as I have ordered with quick delivery. I bought some products of Manchester United Archive Collection and adidas training kits. It could be better if the site offers more concrete information about the size, since there is much difference about it between Japan and the UK. But overall, Iâm so satisfied with the purchase.
2026幎2æ17æ¥
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United Store ããã®åç
Hi Tatsu,
Thank you so much for your kind review! Weâre delighted to hear that your delivery arrived quickly and that youâre pleased with the Archive Collection and training products.
We really appreciate your feedback regarding sizing. Weâre always working to improve our size guidance, especially for customers shopping from different regions, and your comments will help us continue enhancing this.
Thanks again for your support!
Kind regards,
United Store Customer Service Team
In further review to my comment I haveâŠ
In further review to my comment I have been in contact with my bank and theyâve clearly stated I havenât been issued a refund
Id like a return reference number or I will be taking this further
2026幎2æ5æ¥
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United Store ããã®åç
Hi Craig,
Weâve fully investigated this with our payment partner, and weâve provided you with official proof and a reference confirming that the refund was processed correctly on our side.
Once issued, the final stages are handled by your payment provider, who can give you the most accurate update regarding your refund.
If you need any further help, our team is here to assist.
Kind regards,
United Store Customer Service Team
Nothing went right apart from receivingâŠ
Nothing went right apart from receiving the package.. Poor packaging, poor post-purchase experience, ordered a shirt that as wrinkly as it gets. Embroided and adidas crest are half scratched because of the packaging.
2026幎2æ16æ¥
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United Store ããã®åç
Hi Ahmed,
Weâre really sorry to hear about the condition your order arrived in â this is not the standard we expect, and we apologise for the poor experience.
Please could you send your order number and photos of the issue to UnitedStoreCSTeam@manutd.co.uk so we can investigate this further for you.
Kind regards,
United Store Customer Service Team
Great productâs much better priced thanâŠ
Great productâs much better priced than going into store most of the time.
2026幎2æ9æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi John,
Thank you for the great feedback! Weâre really glad to hear youâre happy with the products and the pricing. We appreciate your support.
Kind regards,
United Store Customer Service Team
Poor quality items for a huge price
Poor quality items for a huge price.
Bought my son a Fernandes jersey for his birthday last August and had it shipped to us in AUS. Paid $255 AUD. It has been washed according to the care instructions but the front snapdragon branding and logo has half peeled off as the glue/heat press does not seem to be done well, no issues with the other heat pressed numbers and writing. Customer service basically says too bad so sad.
Not worth the price to buy genuine product from their store, just buy cheaper elsewhere since the quality is so bad.
Also they make it impossible to contact anyone about anything at all to do with their store/products.
2026幎2æ13æ¥
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United Store ããã®åç
Hi Amanda,
Weâre really sorry to hear about the issues youâve experienced with your sonâs jersey, this definitely isnât the standard of quality we expect from our products, and we understand how disappointing this must be, especially after purchasing it as a gift.
This isnât something we want any of our supporters to go through, and weâd like to look into this for you. Please email our team at UnitedStoreCSTeam@manutd.co.uk with your order number and photos of the issue so we can assist you further.
Thank you for bringing this to our attention, and again, weâre sorry for the inconvenience caused.
Kind regards,
United Store Customer Service Team
Really poor customer services.
Really poor customer services.
I placed an order during a sale, however something went wrong with delivery, as such the package was returned. I reached out to customer service, however waited 7 days for a response. Simply was told to repurchase, however by this point the sale had ended. Really disappointing experience!
2026幎2æ12æ¥
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United Store ããã®åç
Hi Christoff,
Thank you for taking the time to leave your review, and Iâm really sorry to hear about your experience.
This is not the level of service we aim to provide, and I completely understand how frustrating it must have been to wait for a reply, only to miss out on the original sale price.
Weâd really like to look into this further for you. Please email us at UnitedStoreCSTeam@manutd.co.uk with your order ID, and our team will be happy to review what happened and see what we can do to help.
Thank you again for your feedback, and we hope to resolve this for you as quickly as possible.
Kind regards,
United Store CS Team
Fabulous product purchased once arrivedâŠ
Fabulous product purchased once arrived but a lousy delivery service
2026幎2æ10æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Steve,
Thank you so much for your review and for the 4 stars â weâre really pleased to hear youâre happy with the product!
Iâm sorry to hear the delivery service didnât match the same standard. Thatâs definitely not the experience we want for our customers, and your feedback has been passed on so we can work with our delivery partners to improve this.
We really appreciate you taking the time to share your experience, and we hope to welcome you back again soon.
Kind regards,
United Store Customer Service Team
Gaslighting customers is pathetic, and reeks of incompetence!
I can't express how shockingly bad and incompetent the Man Utd. store is do deal with, in any capacity.
I ordered a kit for my young nephew for Christmas, only to discover as he's opening it, that they've sent the wrong item. Not a great start, but fine, these things can happen. Upon contacting them to advise what has happened, it has taken them weeks to arrange a replacement, which was then apparently sent to an incorrect address they accused me of providing (so Royal Mail sent it back to them as the sender), which I did not, especially considering they got it right the first time with the incorrect item. After 6 WEEKS (since this all began) of back and forth, during which they "reviewed" the case and decided it was not their fault, and that they are unable to provide "another replacement" despite me never receiving the original replacement. I have now demanded they provide a refund. Do NOT waste your time and money buying through them, and go anywhere else with better service where they don't blame the customer, actually take responsibility, and provide a semi-decent customer service experience.
2026幎2æ11æ¥
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United Store ããã®åç
Good afternoon,
Thank you for taking the time to leave your review, and Iâm really sorry to hear about the experience youâve described.
Weâve reviewed your case in full, including the delivery attempts. The replacement item was returned to us by the carrier due to incomplete address details â specifically, the absence of a house name or number which meant they were unable to deliver it successfully. I appreciate how frustrating this must have been during what should have been a simple resolution.
Your order has now been fully refunded. Weâre very sorry again for the inconvenience youâve faced, and we appreciate your patience throughout the process.
Kind regards,
United Store Customer Service Team
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