Absolutely brilliant utd store ordered yesterday ce today my 92 snowflake away shirt ggmu ggmu roll on nxt season itl be epic thank you store for being so on the ball
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I have been buying a lot from this site to my United supporter son. My experience has been ok, until we got a damaged shirt. This was the second time we bought this shirt - and this time is got damage... ãã£ãšèŠã
The products are prefect as I have ordered with quick delivery. I bought some products of Manchester United Archive Collection and adidas training kits. It could be better if the site offers more conc... ãã£ãšèŠã
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2 of my recent orders have been cancelled with no valid reason, after payments were made in full, we have tried to use different cards but result is the same, shop keeps cancelling order. The only re... ãã£ãšèŠã
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
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Chester Road 660, M16 0GU, Stretford, è±åœ
- store.manutd.com
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Early delivery and great quality
Early delivery and quality of the product order was great!
2026幎2æ4æ¥
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United Store ããã®åç
Hi Joel,
Thank you for your fantastic review. We're so pleased to hear your order arrived early and that youâre happy with the quality of the product.
We really appreciate your feedback and hope to see you shop with us again soon.
Best wishes,
The United Store Customer Service Team
Ordered a shirt came on time all In allâŠ
Ordered a shirt came on time all In all very good and will be using them again
2026幎2æ2æ¥
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United Store ããã®åç
Hi Dean,
Thank you for your great review. We're delighted to hear your shirt arrived on time and that youâre pleased with your experience.
We really appreciate your support and look forward to welcoming you back again soon.
Best wishes,
The United Store Customer Service Team
Great service
Ordered a tracksuit late friday night, had it tuesday morning (probably would have been monday if it wasnât a bank holiday in Ireland).
Seen the negative reviews here about delayed shipping, sent a very panicked email regarding my order as I was under pressure for time, got a very prompt and professional email back.
Absolute top notch service, could not fault the experience from start to finish.
Thanks so much guys!
2026幎2æ3æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Laura,
Thank you for your brilliant review. We're really pleased to hear your tracksuit arrived so quickly and that our team were able to reassure you when you got in touch. We're glad the whole experience was a positive one from start to finish.
Thank you again for your support and we look forward to welcoming you back to the United Store soon.
Best wishes,
The United Store Customer Services Team
Stone Roses bucket hat
Purchased the Stone Roses bucket hat, really quick delivery time and the hat is ðð¥
2026幎2æ4æ¥
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United Store ããã®åç
Hi Anthony,
Thank you for your 5* review. Itâs great to hear your Stone Roses bucket hat arrived quickly and that youâre pleased with it.
Best wishes,
The United Store Customer Services Team
Recently ordered the stone roses collabâŠ
Recently ordered the stone roses collab jacket. I was very impressed with the quality of the product and speed of delivery.
2026幎2æ3æ¥
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United Store ããã®åç
Hi Ryhanna,
Thank you for your great review. We're really pleased to hear you were impressed with the quality and the quick delivery.
Best wishes,
The United Store Customer Services Team
10 OUT OF 10 FOR CUSTOMER SERVICE HAPPYâŠ
10 OUT OF 10 FOR CUSTOMER SERVICE HAPPY DAYS ð
2026幎2æ4æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Barbara,
Thank you for the great feedback. We're really glad you were happy with the service.
Best wishes,
The United Store Customer Services Team
United Store ããã®åç
Hi Cynthia,
Thank you for your amazing review â weâre thrilled you loved both the service and the product!
Best wishes,
The United Store Customer Services Team
The courier claim they don't deliver toâŠ
The courier claim they don't deliver to where I live in Trinidad
I changed to an address in Miami and they wanted me to do over the application.
I changed my delivery address in Trinidad and I am still waiting on a response.
Total Failure
2026幎1æ28æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Wendell,
Weâre really sorry to hear about the difficulties youâve experienced with your delivery, and we understand how frustrating this situation has been.
To help us look further into this, please could you send us the details of your previous correspondence and a brief summary of the issue so far? Once we have that information, weâll investigate this further and work to resolve it as quickly as possible.
Kind regards,
United Store Customer Service Team
A united fan for over 40 years, Iâll never shop at the united shop again!
I tried to cancel my order twice, before it was dispatched, because I realised your sizing guide was wrong and I needed a smaller size, but was unable to, I was told by customer service â If undelivered, the package will eventually be returned to us for a refund.â Unfortunately I couldnât refuse delivery, because my package was dumped, unattended at my gate, I then find I have to pay an extortionate £6, to return the products I tried to cancel. My complaint has remained unanswered and I am now over £10 out of pocket with nothing to show for it, as I canât afford to now re order in the correct size
2026幎1æ23æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Alan,
Weâre really sorry to hear about your experience, and we understand how frustrating this has been for you. We also apologise that your parcel was left unattended and this is something we will certainly investigate further.
If you can email us at unitedstorecsteam@manutd.co.uk with your order number, weâll review this as a priority and work to resolve the matter for you.
Kind regards,
United Store Customer Service Team
Fast, Easy and Reliable
recently purchased some merchandise clothing and Iâm really happy with the service. The ordering process was quick and easy, and my order was dispatched and delivered on time. Everything arrived well packed and in good condition. Overall, Iâm very satisfied and would be happy to order from them again. ð
2026幎1æ25æ¥
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United Store ããã®åç
Hi Marilene,
Thank you for your lovely review! Weâre really glad to hear your order was quick, easy, and arrived on time in great condition.
We appreciate your support and look forward to welcoming you back again soon.
Best wishes,
The United Store Customer Services Team
Clean presentation
Clean presentation, fast check out and delivery in the Netherlands. Product good quality.
2026幎1æ31æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Michel,
Thank you so much for your wonderful review!
Weâre delighted to hear that you enjoyed a smooth experience from start to finish. Itâs great to hear youâre happy with the quality of your product too. Feedback like yours means a lot to us, and we truly appreciate your support.
We look forward to welcoming you back to the United Store again soon!
Best wishes,
United Store Customer Service Team
Ignoring issue of missing items in my delivery
I placed an order but clearly should have checked their reviews first. The keyring I ordered was missing from my order and I told them over a week ago through their online chat. After the chat, they had someone named Nina Peterson email me asking for the same information already provided again and requesting a form to be filled in and that was over 3 days ago. Thankfully I placed the order with PayPal so will open a case if they don't reply to my third email to them now. Additionally, all but one product still has the labels on them, I will return everything for my money back should they not deliver what I paid for. Don't order from the store, this is the last time I purchase any Manchester United merchandise, it's the principle, never thought a brand such as this would behave so unprofessional over a £5 keyring they haven't delivered, extremely petty for them to behave like thieves and show complete disregard to issues they have caused. Manchester United is a name only going one way... Down.
2026幎1æ14æ¥
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United Store ããã®åç
Hello,
Thank you for taking the time to share your feedback. Weâre really sorry to hear about the issues with your recent order, especially the the delays youâve experienced in getting this resolved. We completely understand how frustrating this must be, and this is certainly not the level of service we aim to provide. Please accept our sincere apologies for the inconvenience and disappointment caused.
So we can look into this as a priority, please could you email unitedstorecsteam@manutd.co.uk with your order number and the details of the missing item? Our team will review this straight away and work to put things right as quickly as possible.
Thank you again for bringing this to our attention, and weâre truly sorry for the experience youâve had.
Kind regards,
The United Store Customer Services Team
Excellent service
Excellent service right from the outset to delivery to my door. Congratulations on such a professional service ð.
2026幎1æ26æ¥
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United Store ããã®åç
Hi Robbie,
Thank you so much for your fantastic review!
Weâre delighted to hear that you received excellent service from the very beginning through to delivery.
We are committed to delivering the highest standard of service, so itâs wonderful to know this was reflected in your experience.
Thank you again for your support and we look forward to welcoming you back to the United Store soon.
Best wishes,
United Store Customer Service Team
I would like to thank Rob for hisâŠ
I would like to thank Rob for his excellent customer service after I initially gave a 1 star review after the difficulties I had returning a retro jacket I had bought as a Christmas present. He was very helpful and true to his word organising my return. Iâm now waiting for my refund.
2026幎1æ5æ¥
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United Store ããã®åç
Hi Kim,
Thank you so much for taking the time to update your review!
Weâre really pleased to hear that Rob was able to support you after the difficulties you experienced returning your retro jacket. Delivering great customer service is incredibly important to us, so itâs brilliant to know he was helpful in organising your return.
We appreciate your patience throughout the process and weâre glad everything is now on track.
Thank you again for your feedback and for giving us the chance to make things right. We look forward to welcoming you back to the United Store in future!
Kind regards,
The United Store Customer Services Team
Son will be let down
It is my sons 9th birthday on Saturday, Ordered aged 9-10 shirt and they have sent aged 7-8 years. Tried contacting but been put through to AI intelligence. Asked for a contact number or human to talk to to be told no one is available for up to 48 hours. Absolute joke. I was warned by family and friends to use another store and the reviews are bad enough on here. I wish I had listened. All he wanted for his birthday was a United shirt.
2026幎1æ22æ¥
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United Store ããã®åç
Hi Kirsty,
Thank you for taking the time to share your feedback. Weâre really sorry to hear about the issue with the incorrect shirt size being delivered, especially with your sonâs 9th birthday coming up. We understand how disappointing and frustrating this must be, and this is certainly not the level of service we aim to provide. Please accept our sincere apologies for the inconvenience caused.
So we can resolve this as quickly as possible, please could you email unitedstorecsteam@manutd.co.uk with your order number and we will look into this straight away.
Kind regards,
The United Store Customer Services Team
Ordered a personalised shirt for XmasâŠ
Ordered a personalised shirt for Xmas for my daughter, arrived fine.
But upon first and only wash all letters have peeled off, followed instructions as per label- never had this issue before.
Have made contact by email on two occasions have got no further than them asking for my postcodeâŠ.
Currently have a shirt that cannot be worn- disgusting after sales service.
2026幎1æ10æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Louise,
Thank you for taking the time to share your feedback. Weâre sorry to hear about the issue with your order, we understand how disappointing it must be, especially as the shirt was a gift. This is not the quality or service we aim to provide and we apologise for the inconvenience caused.
Please could you email unitedstorecsteam@manutd.co.uk with your order number and a few photos of the issue so we can look into this as quickly as possible.
Kind regards,
The United Store Customer Services Team
Absolutely shocking service!!
Absolutely shocking service!!! First of all an Item arrived damaged which was refunded. Secondly I noticed the set of badges I received had 2 Ronaldo badges and no Beckham. I repeatedly asked for the correct badge to be swapped. They asked me to send the whole set back which I did, however they never sent a replacement instead refunded me which wasnât what was discussed. I will now have to repurchase. They are no longer on offer and will also have to pay P&P again. I emailed again but have received no reply.
I brought something from Fulham over Christmas for my brother and all arrived in excellent condition. I am trying to get my sons to support them instead now.
2026幎1æ20æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Sarah,
Weâre sorry to read about your experience and appreciate you taking the time to outline the issues you encountered. This is not the service we aim to provide and we apologise for the frustration caused.
Please can you email us at unitedstorecsteam@manutd.co.uk with your order details so we can review this further and see what we can do to resolve this.
Kind regards,
The United Store Customer Services Team
Badge stuck on sideways
Vintage jacket came with the clubs badge stuck on sideways!!! Xmas present my grandson wanted. Had to go to ground shop on Xmas Eve morning and buy something else. The staff at the grounds shop were shocked and apologetic but couldnât help as separate businesses. I am shocked they have license to sell using the clubs name especially with their poor reviews. Poor workmanship poor quality control poor customer service. I advise to pay less and buy from a non official company.
2025幎12æ23æ¥
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United Store ããã®åç
Hi Dave,
Weâre truly sorry to hear about this, and we completely understand how disappointing this must have been for you. This is absolutely not the standard of service or quality we expect, and we sincerely apologise for the inconvenience caused.
If you could please email us at unitedstorecsteam@manutd.co.uk with your order number and some photos, weâll make sure this is investigated as a priority.
Once again, our deepest apologies, and thank you for your patience while we resolve this for you.
Kind regards,
The United Store Customer Services Team
Excellent Service received
Excellent Service received. Placed a number of orders with the United Store pre and post Christmas and they've all been smooth hassle free, simple transactions from start to finish, Using the website and the app. Fair discounted pricing, received on time or early, no complaints.
2026幎1æ14æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Robert,
Thank you for sharing such fantastic feedback! Weâre so pleased to hear that every order you placed with the United Store was smooth and hassle-free.
Your comments around your experience mean a lot to us. We truly appreciate your continued support and welcoming you back to the United Store again soon!
Best wishes,
The United Store Customer Services Team
Great product and what a club
2026幎1æ11æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi James,
Thank you so much for your 5-star review!
Weâre thrilled to hear you had such a positive experience with the United Store. Our goal is always to provide an amazing experience for every customer, so your feedback means a lot to us.
Thank you again for your support & we look forward to welcoming you back to the United Store soon!
Best wishes,
The United Store Customer Services Team
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