Absolutely brilliant utd store ordered yesterday ce today my 92 snowflake away shirt ggmu ggmu roll on nxt season itl be epic thank you store for being so on the ball
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I have been buying a lot from this site to my United supporter son. My experience has been ok, until we got a damaged shirt. This was the second time we bought this shirt - and this time is got damage... ãã£ãšèŠã
The products are prefect as I have ordered with quick delivery. I bought some products of Manchester United Archive Collection and adidas training kits. It could be better if the site offers more conc... ãã£ãšèŠã
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2 of my recent orders have been cancelled with no valid reason, after payments were made in full, we have tried to use different cards but result is the same, shop keeps cancelling order. The only re... ãã£ãšèŠã
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
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Chester Road 660, M16 0GU, Stretford, è±åœ
- store.manutd.com
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Very Poor
Very Poor -
Which is a real shame considering the brand and the price of items.
There was an issue with delivery on 2 kids football kits. As receiver and not the sender I can't make a claim for the packages. And I have had no meaningful response, despite many many and many again attempts.
- perfect time of year to be rubbish as well. so thanks for that.
2025幎11æ4æ¥
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United Store ããã®åç
Hi Thomas,
Thank you for taking the time to leave us a review. We are really sorry to hear that there was an issue with the delivery of your kits. Hearing that you haven't had meaningful responses back from our customer service team to help resolve this for you is also really upsetting to hear. This is not good enough and we must do better.
Please rest assured we will try to make this right. It sounds like something has gone wrong with your order, and weâd like to resolve this for you as quickly as possible. Please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you?
Your feedback is important to us. We are sorry again for the poor experience you've had so far and are hopeful we can make this right for you.
Best wishes,
The United Store Customer Services Team
United Store ããã®åç
Hi Carlos,
Thank you so much for the 5-star review.
We are delighted to hear that you found it easy to choose the products you wanted. We try to make our store easy to use for each person who comes onto the site, so your feedback is really appreciated!
We looking forward to seeing you on the United Store again soon!
Best wishes,
The United Store Customer Services Team
Top Marks to Utd Store Staff
No issues with my order. Although i made a nistaken when placing my order in that i hadnt changed my address on my account, and feared my order would be shipped to my old address, and being a birthday gift, i was quite stressed
I need not have worried, a quick contact with customer service soon had the issue resolved, and my order was sent on time and arrived in time for my.sons birthday
Well impressed with all aspects of my transaction
2025幎12æ13æ¥
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United Store ããã®åç
Hi Ken,
Thank you for your brilliant 5-star review!
Whilst we can't guarantee we can always make changes to orders once they've been placed, we're delighted to hear in this instance, we were able to make the necessary changes in time so it arrived to the correct address. We really hope your son liked his gifts!
Thank you again for your feedback and we really look forward to serving you again on the United Store soon!
Best wishes,
The United Store Customer Services Team
Item was discounted
Item was discounted, packaged well, quick enough delivery considering i live in Ireland. No issues, I often buy from the Manchester United store and will continue to do so.
2025幎12æ17æ¥
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United Store ããã®åç
Hi,
Thank you so much for the fantastic 5-star review! It is great to hear that you were happy with your order, that it arrived quickly and that the packaging was of a good quality. We really strive to provide a fantastic experience for all of our customers so it is brilliant to hear when we hit the mark for our customers and fans.
Thank you again for sharing this feedback.
The United Store Customer Services Team
Ordered a Christmas gift
Ordered a Christmas gift, when it arrived part of the gift was missing. I explained that the package was not opened when received and not tampered with by the courier, however, despite chasing numerous times, customer service donât even respond. My first time shopping with Manchester United and definitely my last, you donât treat customers this way, SAVE YOUR MONEY AND AVOID this place like the plague.
2025幎12æ4æ¥
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United Store ããã®åç
Hi Ryan,
Thank you for taking the time to leave us a review. We are really sorry to hear that part of the gift was missing. Hearing that our customer service team have also been slow to respond is again upsetting, and we can only imagine how frustrating this must be for you.
Please rest assured we will try to make this right. It sounds like something has gone wrong with your order, and weâd like to resolve this for you as quickly as possible. Please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you?
Your feedback is important to us. We are sorry again for the poor experience you've had so far and are hopeful we can make this right for you.
Best wishes,
The United Store Customer Services Team
Julesweater
Jeg havde bestil en JULESWEATER og der stod at den ville komme inden for 5-7 dage jeg bestilte den den 30/11 og modtog den fÞrst den 17 december.
2025幎12æ17æ¥
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An item was missing from the package
An item was missing from the package, which was not tampered with. I contacted them immediately, having to fill out a form, and 2 weeks later still haven't received a replacement. Just keep getting fobbed off by email saying they are 'investigating'. Disgusting customer service
2025幎12æ3æ¥
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United Store ããã®åç
Hi Claire,
Weâre very sorry to hear about your experience and that there was a missing item in your order. Hearing that you have been waiting 2 weeks to have this resolved is just not good enough, and we must do better.
Please rest assured we will try to make this right. It sounds like something has gone wrong with your order, and weâd like to resolve this for you as quickly as possible. Please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you?
Your feedback is important to us. We are sorry again for the poor experience you've had so far and are hopeful we can make this right for you.
Best wishes,
The United Store Customer Services Team
Items purchased for Christmas gifts soâŠ
Items purchased for Christmas gifts so canât comment on how accurate the sizing isâŠâŠBUT I will comment on the packaging. 2 adult items squeezed into a plastic self adhesive bag for posting that didnât really fit as the self adhesive closing strip was attached to one of the items contained inside. So on opening the delivery the bag containing one of the items was completed ripped apart by opening the top of the package. Expected much better considering I paid £4:50 for shipping.! really disappointed
2025幎12æ1æ¥
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United Store ããã®åç
Hi Maureen,
Thank you for taking the time to share your feedback with us.
Whilst we really are sorry to hear about the packaging, we still hope the Christmas gifts are well received. But on the packaging, your feedback is noted and received. We will share this feedback with the relevant teams so we bear this in mind moving forward, as ultimately we want to make sure every United Store customer has a fantastic experience with us.
Thank you again for taking the time to leave us a review.
Best wishes,
The United Store Customer Services Team
usually there have been no problems
usually there have been no problems. but that time I haven't received my package, now order the things on 30/12. you can only write to a chat robot so just say you have to be patient
2025幎12æ16æ¥
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United Store ããã®åç
Hi Rasmus,
Weâre very sorry to hear about your experience and the delay with your order. This is absolutely not the level of service we aim to provide, and we understand how frustrating this must be.
Please rest assured we will try to make this right. It sounds like something has gone wrong with your order, and weâd like to resolve this for you as quickly as possible. Please can you email unitedstorecsteam@manutd.co.uk and quote your order number and we will look into this further for you?
Your feedback is important to us. We are sorry again for the poor experience you've had so far and are hopeful we can make this right for you.
Best wishes,
The United Store Customer Services Team
Customer service sucks!
Iâm still waiting on an order from November 24th, Iâve emailed multiple times and the only response Iâve gotten was an automated email saying theyâre treating my order with care and will update soon. They did not in fact update soon. Customer service is awful. I still want my package and will continue emailing until I receive a response
2025幎12æ13æ¥
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United Store ããã®åç
Hi Shelby,
Thank you for taking the time to leave us a review and we're incredibly sorry to hear that you have not received your order yet.
Please rest assured we will try to make this right. It sounds like something has gone wrong with your order, and weâd like to resolve this for you as quickly as possible. Please can you email unitedstorecsteam@manutd.co.uk and quote your order numbers and we will look into this further for you?
Your feedback is important to us. We are sorry again for the poor experience you've had so far and are hopeful we can make this right for you.
Best wishes,
The United Store Customer Services Team
Quality & easy end to end process
Easy to identify products I wanted, no issues with ordering process. Delivered quickly and well packaged. Excellent quality products that exceed my expectations
2025幎12æ3æ¥
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United Store ããã®åç
Hi Alison,
Thank you for this fantastic 5-star review!
At the United Store, we strive to deliver high quality products quickly and safely to our customers. Knowing we were able to do this for you, exceeding your expectations, truly means a lot to us, so we thank you again for sharing this feedback.
Best wishes,
The United Store Customer Services Team
Bought a t-shirt
Bought a t-shirt. Good value and arrived in good time
2025幎12æ7æ¥
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United Store ããã®åç
Hi Mark,
Thank you so much for the 5-star review!
It is fantastic to hear that you were happy with the value of the t-shirt you bought and also that it arrived on time. We strive to deliver good quality and good value items to our fans on time, so it is great to hear when we are able to deliver!
We look forward to seeing you on the United Store again soon!
Best wishes,
The United Store Customer Services Team
I was very pleased with my recentâŠ
I was very pleased with my recent purchase of the home shirt. I thought the service was excellent. I think the quality of my shirt is excellent.The feel and quality of the shirt are excellent.The price was really good.And my experience on the website was great.
2025幎12æ13æ¥
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United Store ããã®åç
Hi Stephen,
Wow, thank you for such a great 5-star review!
End-to-end, we strive to deliver an excellent customer experience. So we're so pleased to receive a review like this knowing you were happy with everything from the quality of the shirt, to its price, to your experience on the site. Thank you for taking the time to share your feedback, it truly means a lot to us!
Best wishes,
The United Store Customer Services Team
Speedy shipment
Speedy shipment
Bought three home jerseys, for the kids and myself. Good offer, arrived on time, ready for Christmas :-)
2025幎12æ10æ¥
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United Store ããã®åç
Hi,
Thank you for the great 5-star review!
We're so happy to hear that your home shirts for you and your kids arrived quickly and in time for Christmas. We really appreciate you and your family's support, and it means so much to the team to receive feedback like this.
Thank you again for your support. We look forward to welcoming you back on the United Store soon!
Best wishes,
The United Store Customer Services Team
Good items and delivery
Have ordered several items over time, always arrive on time. No issues with anything Iâve ordered, good quality and as described on website.
2025幎12æ12æ¥
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United Store ããã®åç
Hi Wendy,
Thank you for your wonderful 5-star review!
We are delighted to hear that you've always had a good experience with us. We strive to deliver high quality items and on time, so knowing we've hit the mark for you really means a lot.
Thank you for being such a loyal customer, we look forward to welcoming you back on the United Store soon!
Best wishes,
The United Store Customer Services Team
United Store ããã®åç
Hi Andrew,
Thank you for your fantastic 5-star review!
We're delighted to hear that you liked the Christmas gifts we offer! The team work really hard to deliver a great Christmas range so it is brilliant to know they are appreciated by our fans!
We look forward to serving you again soon!
Best wishes,
The United Store Customer Services Team
A terrible returns policy meant I wasâŠ
A terrible returns policy meant I was heavily charged (well beyond the postage costs, I might add) when returning an item that really wasn't fit for purpose (training trousers that were too thin and flimsy).
In future I'll probably get generic Adidas training gear and forget about the United badge.
2025幎12æ4æ¥
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United Store ããã®åç
Hi Clare,
Thank you for taking the time to leave a review.
We are really sorry to hear that you had a poor experience with us and that your training trousers were not fit for purpose. If you think these were faulty, please can you email us at unitedstorecsteam@manutd.co.uk and we can look into this further for you?
Thank you again for your feedback.
Best wishes,
The United Store Customer Services Team
Avoid buying from this store
Avoid buying from this store! I ordered a child's hat which would barely have fitted a toddler so decided to return as would never have fitted the 7 year old child I had purchased for. There was no option to exchange for a bigger size. Also sizing was not clear on the website, sizing shows the same for a child and youth? Including delivery paid £21.37 and was refunded £10.87 absolutely disgusting! Will never be buying from this store again!
2025幎12æ10æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi,
Thank you for taking the time to leave us a review. We are incredibly sorry to hear that you haven't had a great experience with us. If you could email us at unitedstorecsteam@manutd.co.uk, we will look into your order and verify whether you were refunded the correct amount or not.
We also really appreciate your feedback on our size guides. This will be shared with our teams and we'll do our best to try and improve moving forwards so sizing is clear for all customers.
Thank you again for your feedback.
The United Store Customer Service Team
Poor service, lack of updates
We ordered from the online store on 21 Nov. The status of our order today is still 'pending'. We cannot talk to anyone about the problem and just get automated responses to our enquiries. They have taken the money from our credit card but we have no idea if the order will be fulfilled for Christmas. Very disappointing
2025幎11æ21æ¥
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United Store ããã®åç
Hi Alison,
Thank you for taking the time to leave us a review.
Whilst your experience initially was incredibly disappointing, we believe we have now resolved this one for you. If this is not the case, and we can help further, please email us at unitedstorecsteam@manutd.co.uk and we can look into your order again for you.
We really do aim to provide every one of our customer's with a fantastic experience so we apologise that we couldn't initially deliver. But we do hope we have now made it right!
Best wishes,
The United Store Customer Services Team
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