Absolutely brilliant utd store ordered yesterday ce today my 92 snowflake away shirt ggmu ggmu roll on nxt season itl be epic thank you store for being so on the ball
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I have been buying a lot from this site to my United supporter son. My experience has been ok, until we got a damaged shirt. This was the second time we bought this shirt - and this time is got damage... ãã£ãšèŠã
The products are prefect as I have ordered with quick delivery. I bought some products of Manchester United Archive Collection and adidas training kits. It could be better if the site offers more conc... ãã£ãšèŠã
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2 of my recent orders have been cancelled with no valid reason, after payments were made in full, we have tried to use different cards but result is the same, shop keeps cancelling order. The only re... ãã£ãšèŠã
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
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Chester Road 660, M16 0GU, Stretford, è±åœ
- store.manutd.com
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Return experience is bad
While I had no issues with the purchase experience, the return experience has been bad. I was forced to pay £6 for a 48hrs Royal Mail tracked label, which apparently is at a preferential rate, to return a jersey T-shirt. This is a joke. The same label costs less than £4 if I were allowed to arrange my own label with Royal Mail. The store only allows returns via their preferential rate of £6. Extortion!!! It's been 10 days since they have received the item and I still haven't heard about a refund. Very poor.
2025幎11æ28æ¥
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United Store ããã®åç
Hi Karina,
Thank you for taking the time to share your feedback. Weâre sorry to hear that your experience didnât fully meet your expectations.
Can you please can you reach out to our Customer Service Team directly at unitedstorecsteam@manutd.co.uk and quote your order number? If you can do this, we will look into this quickly for you and make sure you get refunded for the items you have returned.
Thank you again for your feedback - we will do our best to make this right!
Best wishes,
The United Store Customer Services Team
Best Black Friday Deals
Was able to get some pretty nice black friday deals last week. Good prices and good shopping experience so far. Especially love the Christmas sweater! Looking forward to seeing the team play in Jan:)
2025幎11æ28æ¥
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United Store ããã®åç
Hi Jonathan,
Thank you so much for your 5-star review!
Weâre thrilled to hear that you enjoyed our Black Friday deals and had a great shopping experience with the United Store. The Christmas jumper is a fantastic choiceâwe hope you love wearing it throughout the festive season!
We really appreciate your feedback and we look forward to serving you again soon.
Best wishes,
The United Store Customer Services Team
Disappointing placed a order 6 weeks ago twoâŠ
I placed a order 6 weeks ago two manchester United santa hats for my adult kids so that they could were them for the games. They go to all United games at old Trafford. Still not recive the order I've Emailed on a few occasions and still no reply. I'd rather get my money back. But not holding my breath ill go through my bank and clame it back as a scam.
2025幎12æ3æ¥
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United Store ããã®åç
Hi Carol,
Weâre very sorry to hear about your experience and the delay with your order. This is absolutely not the level of service we aim to provide, and we understand how frustrating this must beâespecially as you wanted the items so your kids could wear them to Old Trafford on match days.
Please rest assured we will try to make this right. It sounds like something has gone wrong with your order, and weâd like to resolve this for you as quickly as possible. Please can you email unitedstorecsteam@manutd.co.uk and quote your order numbers and we will look into this further for you?
Your feedback is important to us. We are sorry again for the poor experience you've had so far and are hopeful we can make this right for you.
Best wishes,
The United Store Customer Services Team
The website is easy to use
The website is easy to use, I like that everything is explained. The socks have the history written. the shipment was fast and tracking was accurate .
2025幎12æ2æ¥
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United Store ããã®åç
Hi Sheena,
Thank you so much for your 5-star review!
Weâre delighted to hear you found the website easy to use and appreciated the clear explanations. Itâs great that you particularly like our socks as well!
We are also pleased the delivery was fast and tracking accurate. Your feedback means a lot to us and we're so happy you had a good experience using the United Store. We look forward to serving you again soon.
Best wishes,
The United Store Customer Services Team
Retro kit
Ordered son a retro kit, good quality, different sizes, easy to order, quick delivery, all round good experience.
2025幎11æ6æ¥
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United Store ããã®åç
Hi Lauren,
Thank you so much for your great 5-star review!
Weâre delighted to hear your son loves the retro kit and that you found the ordering process easy and delivery fast. Both quality of our products and convenience of ordering are really important to us, so itâs great to know we hit the mark for you!
We appreciate your support and look forward to seeing you shop with us again soon!
Thanks again,
The United Store Customer Services Team
Poor customer service
I ordered the junior home kit with Ella Toone personalisation as part of the recent Black Friday promotion, which was 50% off plus free personalisation with Toone name and number. When I paid using Apple Pay the âfreeâ personalition was added back on adding £20 to the price. I then emailed Manchester United to cancel the order and remade the order not using Apple Pay and the £20 was not added on. I didnât get a response from Manchester United, but thought I would return the spare kit when it arrived. When the extra kit arrived, I am unable to return it as it has been âpersonalisedâ. I contacted Manchester United again to see whether this could be waived and again I did not get a response. The website is not set up to deal with Apple Pay and their customer services is non-existent. Maybe they are too busy with Black Friday but I would have through that an organisation as large as Manchester United could deal with this. I now have a spare football kit and am £65 out of pocket.
2025幎12æ1æ¥
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United Store ããã®åç
Hi Anna,
Thank you for taking the time to leave a review and we're sorry you've had a poor experience with us so far.
Please can you email unitedstorecsteam@manutd.co.uk and quote your 2 order numbers and we will look into this further for you? This sounds like it is our fault, and in an instance like this, we will of course allow you to return the first shirt free of charge and be fully refunded.
We're sorry you've been struggling to get a response back from our Customer Service team. We'll bear this feedback in mind moving forward as we look to keep improving in how we keep in contact with our customers. However, if you can email us your order number, we are confident we can quickly resolve this for you.
Best wishes,
The United Store Customer Services Team
They bombard you with emails to try to rip you off
They bombard you with emails touting so-called amazing 50% off sales. Next, you get inundated with further "get an extra 5% off for 90 minutes only" offers to create a false sense of urgency. Meanwhile, the list prices are manipulated up and down depending on the sale discount. Even with the discounts, their prices are far more inflated than other sites like Fanatics or Adidas.
This shop utilizes every disgusting dark UI pattern imaginable to trick and manipulate users into taking actions they don't intend.
This blatant commercialization is absolutely disgusting and reflects poorly on the club I support, so much so that I'm seriously considering shifting my support to the Citizens!
EDIT post reply:
The dark UI I'm referring to is not about the color scheme but about the deliberate use of deceptive design patterns - a user interface that has been carefully crafted to trick users into doing things like creating a false sense of urgency, FOMO, and manipulating prices up and down.
So your response missed the mark entirely. Of course, I don't expect you to admit to the deceptive tactics your site employs, if you even noticed them. Your prices are scandalous for the same items one can find on other sites.
2025幎11æ30æ¥
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United Store ããã®åç
Hi Eddie,
Thank you for sharing your feedback. We are sorry to hear that you have not had a positive experience using our site and we appreciate you taking the time to let us know.
We never want our customers to feel overwhelmed or misled. Our intention with promotional emails is to keep fans informed about new offers and products. We are therefore sorry if you find these emails, or the frequency of them, overwhelming.
With regards to the dark UI that you reference, the site was changed over for Black Friday and the Cyber Weekend to mark a special weekend of discounts and promotions. We appreciate this new look wasn't for everyone however. The store has gone back to its more regular UI now.
Weâre passionate about creating a positive experience for every supporter, and itâs disappointing to hear we fell short for you. If youâd like, please reach out to us directly at unitedstorecsteam@manutd.co.uk and we would be happy to discuss your concerns further.
Thank you again for your honest feedbackâit helps us improve.
The United Store Customer Services Team
all round good service
2025幎11æ21æ¥
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United Store ããã®åç
Hi Paul,
Thank you for your 5-star review! Weâre delighted to hear that you had an all-round good experience with us. Providing great service is what we strive for every day, and itâs fantastic to know we met your expectations.
We look forward to welcoming you back soonâthanks for choosing us!
The United Store Customer Services Team
I have had the WORST experience withâŠ
I have had the WORST experience with this online store. I purchased 4 items when the black friday period started and the price they quote on the website does not reflect the price they have charged me. I have emailed countless times for an explanation and they have tried to fob me off by saying it is the cost of VAT. VAT should already be incorporated into the price quoted on the website and not added after. I have been so frustrated with the lack of response that I requested to return the items. They charge £6 for returns!! This is daylight robbery considering you could send them yourself for half this price.
AVOID at all costs.
2025幎11æ25æ¥
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United Store ããã®åç
Hi Florence,
Thank you for taking the time to leave a review and we're sorry you've had a poor experience with us so far.
To be absolutely clear, the price you see on our store is indeed the price you end up paying for each product. We do not add on VAT at the end, where a customer is not aware of the price they are paying. However, we are very sorry if you have been given any advice to the contrary.
Please can you reach out to our Customer Service Team directly at unitedstorecsteam@manutd.co.uk and quote your order number? If you can do this, we will look into this quickly for you and be able to provide a full explanation as to how much you paid for each product. We will also verify that you did pay the correct amount for each product, and if there was any circumstance where you were overcharged, we will of course refund you and make this right.
Thank you again for your feedback and we look forward to making this right soon!
Best wishes,
The United Store Customer Services Team
Damaged T shirt and bad delivery.
Ordered items in over £170 for Christmas gift, The Jersey T shirt arrived with a big scratch/pulled thread.
Iâve opened a ticket and got a response of please first wash the T shirt and lightly Iron it to try and solve the issue.
When I replied that this is a gift and that cost me a lot of money I got completely ignored and no one has come back to me sinceâŠ
In addition when you pay so much for good, you donât expect to receive them in asos bag and on the floor of the mail room even though Iâm waiting at home.
2025幎11æ25æ¥
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United Store ããã®åç
Hi Meir,
Thank you for sharing your feedback, and weâre truly sorry for the experience youâve had. This is not the level of quality or service we aim to provide. Receiving a damaged item and then not getting timely support is understandably frustrating, especially when itâs a gift.
Please can you reach out to our Customer Service Team directly at unitedstorecsteam@manutd.co.uk and quote your order number, sharing any relevant pictures of the faults? We will look into this further for you and do our best to quickly resolve this.
We're sorry again for the poor experience you've had and look forward to making this right soon!
Best wishes,
The United Store Customer Services Team
ManU gifts for fans!
I wanted to get some gjfts for ManU fans, family and friend. I loved the selection available on the ManU app. I also wanted to be sure the items were authentic. The styles and prices were very good.
I had a great shopping experience and I know the items will be loved by the recipients.
2025幎11æ20æ¥
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United Store ããã®åç
Hi Anna,
Thank you so much for your wonderful feedback! Weâre thrilled to hear you had a great shopping experience with the United Store!
Authenticity and quality are very important to us, so itâs fantastic to know you felt confident in your purchase. We really hope your family and friends enjoy their gifts.
Thanks again for supporting the club â we look forward to seeing you back soon for more official merchandise.
Best wishes,
The United Store Customer Services Team
More Sizes Needed
The only problem I had with purchasing from United Store is that certain sizes are not available for some items, hence the reason for only 4 stars. I ordered my son the home and away shirts for my son but unfortunately his size was not available for the third kit, disappointed as I like to get him the shirts yearly and I know from the United Store the items are 100% genuine.
2025幎11æ13æ¥
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United Store ããã®åç
Hi Troy,
Thank you for the 4-star review!
We're really sorry to hear you couldn't find you son's size for our third kit. We are constantly trying to replenish our kit stocks when specific sizes go out of stock, so we would encourage you to turn on the back in stock notification, so you can be instantly notified if your son's size comes back into stock.
Failing that, if you want us to look into this further for you, please can you drop an email to unitedstorecsteam@manutd.co.uk and let us know what size shirt you were wanting? We can do our best to let you know any updates on if / when it would come back into stock.
We hope that's helpful and thank you again for your feedback!
Best wishes,
The United Store Customer Services Team
Excellant service
Order 2 kids kits online and very happy with the speedy delivery. Both kits are personalised and the quality and finish is perfect. Really happy with our purchase. And look forward to future orders and recommending to family and friends.
2025幎11æ18æ¥
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United Store ããã®åç
Hi Andrea,
Wow! Thank you so much for your wonderful 5-star review!
Weâre delighted to hear that your order arrived quickly and that you loved the quality of your personalised kits! It truly means a lot to us that youâd recommend the United Store to your friends and family too - thatâs the highest compliment we could receive, so thank you!
We really appreciate your support and canât wait to serve you again soon!
The United Store Customer Services Team
Great retro shirts
Great retro shirts! Very speedy delivery and payment options.
2025幎11æ19æ¥
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United Store ããã®åç
Hi Tracy,
Thank you so much for your fantastic 5-star review!
We're thrilled to hear that you were pleased with our speedy delivery and the wide range of payment options. And we're absolutely delighted that you like our retro shirts as well!
Your satisfaction means a lot to us, and feedback like yours motivates our team to keep delivering the best possible experience.
We look forward to welcoming you back onto the United Store soon!
Best wishes,
The United Store Customer Services Team
Shocking
Shocking. It's been more than two weeks and I have not received my order ð.
2025幎10æ29æ¥
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United Store ããã®åç
Hi Thato,
Thank you for taking the time to leave us a review.
We are sorry to hear that your order hasn't arrived yet. Whilst we know this can be upsetting, we do advise customers on the United Store that orders to South Africa will typically take between 10-14 business days to arrive.
If you email unitedstorecsteam@manutd.co.uk and quote your order number, we can look into this further for you. If your order has been delayed and falls outside the expectation we set at 10-14 days, then we will of course look at how we can make this right for you.
We are sorry again that your order has not arrived with you yet but hopefully we can resolve this for you.
Best wishes,
The United Store Customer Services team
It's very good service from UnitedâŠ
It's very good service from United Store as Always
2025幎11æ13æ¥
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United Store ããã®åç
Hi Micke,
Thank you so much for the brilliant 5-star review!
We're so pleased to hear that you always have a great experience when buying from the United Store. Customer Satisfaction is our top priority so receiving reviews like this means a lot to our team!
We look forward to welcoming you back to the United Store soon!
Best wishes,
The United Store Customer Services Team
A dream for Utd fans and their families
Great choice of well made imaginative gifts/street and leisure/sportswear.
The sales are very good and prices are reasonable for the quality offered
2025幎11æ5æ¥
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United Store ããã®åç
Hi Clare,
Thank you for your fantastic 5-star review!
Weâre so pleased to hear that you've had a great experience with us! Creating unique and meaningful products is something we care deeply about, so your feedback truly means a lot. Our team also work very hard on offering various promotions on site, so again it is great to hear that you think are prices are reasonable!
We really appreciate your support and hope to welcome you back again soon!
The United Store Customer Services team
Purchased the 3rd away shirt for my sonâŠ
Purchased the 3rd away shirt for my son with it being on his Xmas list. Arrived in good time but the print on the back was not even straight. Reported it to customer services and provided two photos. Email back saying the photos were not good enough and that I should lay it down for better viewing. My photo was taken on a flat surface so it was clear that they were trying to waste my time and brush me off in hope I would just accept a top with a wonky name and number. Really disappointed in the replyâs. Better off buying fake and much cheaper. still on going, think Iâm spending all that money to have a name and number thatâs not even straight. They wonât win, such poor customer support and service. Shame on you MUFC
2025幎11æ11æ¥
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United Store ããã®åç
Hi Michael,
Thank you for taking the time to leave a review.
We are incredibly sorry to hear about the experience you've had with us so far and we will do everything we can to make this right.
Please can you email the team directly at unitedstorecsteam@manutd.co.uk and quote your order number, sending through any images of the faulty printing as well? We will make sure we resolve this for you quickly, either refunding you or sending you a replacement if it is deemed to be faulty.
Ensuring our customers have a great experience is our number 1 priority so we are very sorry again that we have let you down so far, but are hopeful we will be able to resolve this for you.
Best wishes,
The United Store Customer Services Team
Charge £6 to return items
Charge £6 to return items even when the item is faulty or misadvertised. Do not respond to contact. Avoid like the plague.
2025幎11æ11æ¥
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United Store ããã®åç
Hi Daniel,
Thank you for taking the time to leave us a review. We are very sorry to hear that you've had a poor experience with us.
If someone has received a faulty item, we do not charge them to return the product. Can you please email unitedstorecsteam@manutd.co.uk and quote your order number and we can look into this further for you?
Please rest assured that if an item you received was in fact faulty and you return it, we will not charge you for that return, so we will make sure we resolve this for you ASAP.
Best wishes,
The United Store Customer Services Team
Beware! Really poor returns policy
The store has some good quality goods. HOWEVER, be careful what you order. Make sure the size is right because the returns procedure is terrible. I ordered a number of items which meant I got free delivery, but two items were too big and I needed to replace them. It cost me £6 to do so which was taken out of my refund and then I had to reorder smaller sizes and was then charged delivery. So the discounts I was offered to buy the gear in the first place was null and void. Not good.
UPDATE.
Iâve read the reply from United. I took the time to email them as they requested. However the email address the they have provided doesnât work. Nuff said!
2025幎10æ31æ¥
èªçºçãªã¬ãã¥ãŒ
United Store ããã®åç
Hi Anthony,
Just posting an updated reply in response to your update. We are really keen to help you and want to do what we can to try and make this right. The email address posted below is indeed valid. Please can you try it again and we will get back to you as soon as possible. We have managed to resolve quite a few issues for customers from Trustpilot and we would love to be able to help you too!
Best wishes,
The United Store Customer Services Team
----------------------------------------------------------------------------Hi Anthony,
Thank you for taking the time to leave a review.
Just editing our reply to trying and get back to your update. Please do try and email us
Whilst we are pleased to hear that you like the quality of the products we sell, we are very sorry that you are disappointed in our returns policy.
Whilst we know returns fees aren't particularly popular, we do try to make this very clear on site so all customers are aware. Having said that, if you send your order number to unitedstorecsteam@manutd.co.uk , we can look into this further for you and see what we can do.
We value your feedback and will make sure we bear feedback like this in mind when we review our policies moving forward.
Best wishes,
The United Store Customer Services Team
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