Absolutely brilliant utd store ordered yesterday ce today my 92 snowflake away shirt ggmu ggmu roll on nxt season itl be epic thank you store for being so on the ball
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I have been buying a lot from this site to my United supporter son. My experience has been ok, until we got a damaged shirt. This was the second time we bought this shirt - and this time is got damage... ãã£ãšèŠã
The products are prefect as I have ordered with quick delivery. I bought some products of Manchester United Archive Collection and adidas training kits. It could be better if the site offers more conc... ãã£ãšèŠã
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2 of my recent orders have been cancelled with no valid reason, after payments were made in full, we have tried to use different cards but result is the same, shop keeps cancelling order. The only re... ãã£ãšèŠã
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The United Store is the official online shop for Manchester United Football Club. It offers a wide range of club merchandise, including kits, apparel, accessories, and gifts for fans of all ages.
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Chester Road 660, M16 0GU, Stretford, è±åœ
- store.manutd.com
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Beware if ordering internationally
I have placed an international order on 14/08 and they processed it around 18/08 which is not that bad. They provided a tracking number for the order. The order actually arrived to my destination country on 28/08 which is not bad at all, but here where it goes wrong. I waited for more than a month for any other updates. The order is late already, but I figured with all the cuts to the budget and workers being fired this is expected. Until on 1/10/2025 I checked the shipment status and it shows that they are returning the shipment back due to ineligible address. I contacted the store and I got a message about how they're sorry and they'll refund the money. The thing is the address I provided is as detailed as it gets and it includes a phone number that you expect the local delivery to contact, or they would at least contact the sender "Man Utd Store." No, they just send the package back after all this waiting time.
I know that you guys suck at the pitch, but to handle a simple order like this? It's disgusting whether it's the Store's mishandling or the cheap/bad shipping company they're working with.
I advise you to not order internationally and if you really want to give it a shot, expect a struggle for your items to arrive and roll the dice on if it's even gonna happen.
Not shopping from them again any time soon.
2025幎10æ1æ¥
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United Store ããã®åç
Hi Mo,
We're truly sorry to hear about your experience and that your order didnât reach you. We understand how frustrating that must be.
To properly understand what happened here, we will need to look into your case further. Please can you reach out to our Customer Service Team directly at unitedstorecsteam@manutd.co.uk and quote your order number. We will look into what has gone wrong here and how we can make this right for you.
We absolutely take responsibility for ensuring our customers are supported through these situations and it isn't good enough if you feel we didn't do a good enough job here.
We appreciate all feedback, even the tough onesâit helps us improve how we serve our international customers moving forward.
Best wishes,
The United Store Customer Services Team
Received wrong size, no customer service reply
Received wrong size, customer service asked for photo proof then didnt reply to any of my follow ups . Do not buy anything from there
2025幎9æ21æ¥
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United Store ããã®åç
Hi Nadeem,
We're truly sorry to hear about your experience and appreciate you bringing this to our attention.
Itâs never our intention to send the wrong size and even worse if we leave an issue unresolved. We understand how frustrating that must have been and we're sorry we let you down.
Please can you reach out to our Customer Service Team directly at unitedstorecsteam@manutd.co.uk and quote your order number, and we will look into this further for you. We will look into what has gone wrong here and how we can make this right for you.
Thank you again for your feedback â it helps us improve and ensure situations like this donât happen again.
Best wishes,
The United Store Customer Services Team
I ordered jacket and cap 8/9/2025 and IâŠ
I ordered jacket and cap 8/9/2025 and I didnât receive anything no one contacted me and you donât answer me very bad service
2025幎9æ9æ¥
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United Store ããã®åç
Hi Malki,
Thank you for taking the time to leave us some feedback, and we're very sorry to hear that you haven't received your order yet. It is of course very upsetting when your order doesn't arrive and it isn't good enough if you feel like our customer services team are not responding to you. For both of these things, we are very sorry.
Please can you reach out to our Customer Service Team directly at unitedstorecsteam@manutd.co.uk and quote your order number, and we will look into this further for you. We will look into what has gone wrong here and how we can make this right for you.
Thanks again for your patience,
The United Store Customer Service Team
My order arrived exactly on the timeâŠ
My order arrived exactly on the time frame they gave me within 3 working days ,it is very easy and friendly to make an order on the Manchester United website.
2025幎9æ19æ¥
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United Store ããã®åç
Hi Blessing,
Hi,
Thank you so much for your brilliant review!
We're really glad to hear you are happy with our delivery speeds! It is something we work hard to get right - so we're very pleased to hear we meet your expectations here. It is also great to hear that you found the website itself easy to use!
Thanks again for your support, and we hope to see serve you again soon!
Best wishes,
The United Store Customer Services Team
Great experience
Great experience - everything I wanted was in stock, priced reasonably, and was delivered really quickly and efficiently - canât think of anything more I could ask for !!
2025幎9æ22æ¥
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United Store ããã®åç
Hi Ray,
Thank you so much for the incredible 5-star review!
We're delighted that you had a great experience shopping with us! Having key items in stock, at a reasonable price and delivering orders quickly are all key areas of our business we pride ourselves on, so its great to hear when we have met a customer's expectations across the board.
We look forward to serving you again soon!
Best wishes,
The United Store Customer Services Team
I didnât receive my order since 3 weeksâŠ
I didnât receive my order since 3 weeks now I donât know what happened but no one text me or email me about my order and I donât know how to check about the order the tracking show it delivered but nothing came very bad delivery company I canât find any information to contact them
2025幎9æ29æ¥
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United Store ããã®åç
Hi Malki,
Thank you for taking the time to leave a review. We are truly sorry to hear about the poor experience you've had with us.
We completely understand your frustration. Waiting 3 weeks without receiving your order is unacceptable, and we sincerely apologise.
It is not quite clear what has gone wrong here, but we want to make this right. Can you please reach out to us at unitedstorecsteam@manutd.co.uk and share your Order #? Weâll prioritise investigating what has happened and making sure we resolve this for you.
Again, weâre incredibly sorry that we've let you down this much, and we appreciate you bringing this to our attention so we can try make this right.
Best wishes,
The United Store Customer Services Team
Custom 25/26 jersey
Ordered a custom 25/26 jersey for my birthday. Got 10% discount and 20% more for my birthday. Item delivered on time and it was well packed.
2025幎9æ23æ¥
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United Store ããã®åç
Hi Ernest,
Thank you so much for the 5-star review!
We're delighted to hear that you were happy with your customised jersey. We also pride ourselves on trying to deliver our orders quickly so we're very pleased to hear that your order came as described and on time.
Thank for your support of the United Store and we look forward to serving you again soon!
Best wishes,
The United Store Customer Services Team
Top was damaged on arrivalâŠbut great customer service!
Iâd just like to voice my thanks to Katie Storrs for all of her help with the issue I had with my original home jersey. My wife bought it for my birthday, and on opening it I found that there was a noticeable hole in the jersey. Katie helped me through the entire process and understood that I couldnât provide some information such as the packaging it arrived in - as my wife had wrapped the top beforehand.
Katie was able to offer me a full refund, which I immediately used to buy another jersey. I canât thank her enough for her help, Iâm planning on getting tickets to the Aston Villa game at home next March so will definitely be wearing it with pride then!
2025幎9æ11æ¥
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United Store ããã®åç
Hi Daniel,
Thank you so much for the 5-star review!
Whilst we're disappointed to hear that the top was damaged on arrival, we're very pleased to hear that you were refunded swiftly and were able to reorder the shirt.
When things go wrong, its crucial we act quickly and make things right for our customers so we're very happy to hear that we were able to resolve this for you quickly.
Thank you for your support!
The United Store Customer Services Team
Donât care about customers at all
Ordered a shirt online. Paid £4.50 delivery plus the shirt was £80. I then received the wrong size shirt. I was given a free return after complaining however I never received the refund for the £4.50 delivery. So I have been charge £4.50 for absolutely nothing and havenât got the shirt. Wonât be ordering ever again. If customers are spending a large amount of money the least they can do is give free delivery. Or give the correct tshirt that the customer has paid for. Appalling!!!
2025幎9æ1æ¥
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United Store ããã®åç
Hi Chelsea,
Thank you for taking the time to leave us a review and we are very sad to hear that you had a disappointing experience with us.
We care deeply that every person who uses the United Store has a great experience so we would like to apologise for letting you down. We understand how frustrating it can be to receive the wrong size shirt, then we can appreciate how that frustration must have been even worse when you feel like you haven't suitably been refunded.
Can you please reach out to us at unitedstorecsteam@manutd.co.uk and share your Order #? Weâll prioritise investigating what has happened and making sure we resolve this for you.
Thank you again for your feedback.
The United Store Customer Services Team
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2025幎9æ17æ¥
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Overseas purchaser
Being an overseas purchaser, my order was delivered within the time frame noted in the messages/notifications I received from the seller at the time of order.
There was no damage or missing items.
The only disappointment I had was that the Beannie I ordered had a rubber logo instead of the embroidered one, which I was expecting. I wish it were better described in the product description.
I would, however, order again in future.
2025幎9æ15æ¥
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United Store ããã®åç
Hi Gerard,
Thank you for taking the time to leave us a 5-star review, we really appreciate it!
It is great to hear your order arrived on time and the products arrived in good condition.
Thank you for your feedback about the Beanie. We will make sure to share this with our product team so we can review the product description so it is as clear as possible for future customers. If you want to show us any more details, or have any further questions about the Beanie, please send an email to unitedstorecsteam@manutd.co.uk and share your Order # and we will happily look into it further for you.
Thank you again for your support, we look forward to hopefully serving you again soon!
The United Store Customer Services Team
Fab 1960âs retro shirt
Purchased 1960âs retro shirt. It is perfect. The shirt was originally shown as out of stock, but the web-site allows one to ask to be notified when the item is back in stock. So no need to continue to check stock levels. Excellent.
2025幎9æ12æ¥
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United Store ããã®åç
Hi Cyth,
Thank you so much for your kind words and the 5-star review!
We're thrilled to hear you loved our 1960's retro shirt! We are also glad to hear that you found the out-of-stock notification helpful. We know how frustrating it can be to keep checking a site to see if something is back in stock yet, so its great to hear this worked well for you.
Thanks again for your supportâit means a lot to us. We hope to serve you again soon!
Best wishes,
The United Store Customer Services Team
I placed an order on 7/21
I placed an order on 7/21. It shows it shipped on 7/25 but it hasn't moved since 7/25. This was a gift for my son's birthday on 9/3. I have email customer service multiple times and have not received any response. I will not be ordering here again and will dispute the charge.
2025幎9æ19æ¥
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United Store ããã®åç
Hi Wendy,
Thank you for taking the time to leave a review. We are truly sorry to hear about the poor experience you've had with us.
We completely understand your frustration. Waiting over two months without receiving your order is unacceptable, and we sincerely apologise that we've missed your son's birthday.
It is not quite clear what has gone wrong here, but we want to make this right. Can you please reach out to us at unitedstorecsteam@manutd.co.uk and share your Order #? Weâll prioritise investigating what has happened and making sure we resolve this for you.
Again, weâre incredibly sorry that we've let you down this much, and we appreciate you bringing this to our attention so we can try make this right.
Best wishes,
The United Store Customer Services Team
Terrible Customer Service
I have ordered two jackets off this site. Both delivered in good time, but now I want to return one that is the wrong size and get a replacement on the other as it's damaged.
They asked me for pictures of the damage 10 days ago to which I sent straight away. I've since followed up 4 times with them and they've ignored me for over 9 days. On top of this, there is a £6 return cost of each item. In this day and age that is disgusting. Terrible customer service
2025幎9æ8æ¥
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United Store ããã®åç
Hi Steve,
Thank you for taking the time to leave a review. We appreciate your feedback.
Firstly, we just wanted to correct one thing you said. We do not charge a £6 return fee per item. There is a £6 return fee to return something in your order whether its one item or many in an order. If you have been charged £6 per item, something has clear gone wrong so we will look into this for you.
With regards to the delays you've had from hearing back from our team, we are incredibly sorry. This is not good enough to leave you waiting for so long. Please can you email us at unitedstorecsteam@manutd.co.uk with your Order # and the same photos? We will pick it up quickly and make sure we get this resolved ASAP for you.
We're sorry again for the issues you've had and will do our best to resolve this for you quickly now.
Best wishes,
The United Store Customer Services Team
Item missing from order, customer service non existent!
I ordered two items from the united store, only one arrived. I have enquired via the relevant channel (email as there isn't a phone number) and achieved absolutely no joy from the responses. I get asked the same questions that I have previously answered. The process is very slow and it's me that is left out of pocket. The packaging was fully intact so it is obvious that only one item was packaged and dispatched. I am not getting any answers to my emails now. Please don't answer this review telling me to contact customer services as I have already done that but I still don't have what I have paid for. Send the item or send a refund!
2025幎9æ10æ¥
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United Store ããã®åç
Hi Robert,
Thank you for taking the time to leave a review. We appreciate your feedback and are very sorry to hear about the poor experience you've had with us so far.
We appreciate you say you don't want a reply saying "please contact us", but please can you drop an email at unitedstorecsteam@manutd.co.uk with your order #? We hope you can see from some of the recent other reviews on this page that if you contact this email address we will pick this up for you and look to resolve it ASAP.
We are again sorry that not all of the items in your order arrived and that you've had a poor experience dealing with our Customer Services Team so far. It is not good enough and we will do everything we can to try and resolve this for you.
Best wishes,
The United Store Customer Services Team
ridiculous charges for returns
ridiculous charges for returns, £18 to return a wrong size item.id rather buy elsewhere with fair prices if returns are made.
2025幎9æ18æ¥
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United Store ããã®åç
Hi Dalapathi,
Thank you for taking the time to leave us a review. We really appreciate your feedback. We are sorry to hear that you were unhappy with the price of returning an item with us. Whilst our cost of returning items in an order is £6 in the UK, if you are returning something from overseas, it can be more expensive.
We are always working to improve and do very much appreciate you sharing this feedback with us. We will bear this in mind moving forward, to try and make sure every fan has the best possible experience with the United Store, even if they are returning items.
Best wishes,
The United Store Customer Services Team
Just ordered a jersey for my daughter
Just ordered a jersey for my daughter
Black retro 3rd jersey fantastic
Delighted with it
Thank you
United store
Red forever
2025幎9æ15æ¥
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United Store ããã®åç
Hi,
Thank you so much for your kind words and for taking the time to leave a 5-star review. We're delighted to hear that you and your daughter were pleased with the 3rd shirt you ordered â it's always great to know our products are meeting expectations in both quality and style.
Your feedback means a lot to us, and we truly appreciate your support. We look forward to welcoming you back again soon.
Best wishes,
The United Store Customer Services Team
Can't fault the service
Can't fault the service. Had sizes in and delivered very quickly.
2025幎9æ15æ¥
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United Store ããã®åç
Hi Andrea,
Thank you so much for your 5-star review. We are really pleased to hear that you found the size you needed and that your order arrived promptly â we know how important both availability and reliable delivery are to our customers.
We really appreciate your feedback and support, and we hope to serve you again soon.
Best wishes,
The United Store Customer Services Team
Had an issue with my shirt
Had an issue with my shirt - Rob from the unitedstorecsteam was so effective in getting my refund resolved within the same day. Well done rob
2025幎9æ8æ¥
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United Store ããã®åç
Hi Jake,
Thank you for taking the time to leave a second review with us. It is absolutely our goal to get these things right first time round, so we're sorry again for the issues you originally had with your order. We are however very glad to hear we managed to get this resolved for you. We appreciate the feedback and thank you for being so patient as we tried to make this right.
We hope we get the chance to serve you again soon!
Best wishes,
The United Store Customer Services Team
United store is the best in theâŠ
United store is the best in the world.and they are very good on customer ,order, and shipping.
2025幎9æ4æ¥
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United Store ããã®åç
Hi Kurt,
Thank you so much for the incredible 5-star review! Being called the best store in the world truly means a lot to us. We're so glad you had a great experience with your order, and weâll keep working hard to live up to that high praise. We look forward to serving you again soon!
Best wishes,
The United Store Customer Services Team
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