I had a great experience booking with Sunpool Villas. The website was very easy to use and made the whole process straightforward. Communication throughout was excellent—clear, prompt, and really help... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We visited Villa Casa Canela for a family holiday in late April for one week. The Villa was situated in a quiet area on the outskirts of Playa Blanca. It felt like a real home from home, including an... もっと見る
企業が回答しました
Really good comms right from booking until arrival. Met at the villa and shown around . Unfortunately we had a problem with 2 leaky toilets and although we contacted the rep straight away we had no co... もっと見る
企業が回答しました
We have used this company over the last six years and have always had a positive response from them. During the pandemic in 2020 we had booked a villa with them and they went above and beyond to reb... もっと見る
企業が回答しました
企業情報
当該企業による記述
Our dedicated team is committed to offering you a handpicked selection of exclusive holiday villas with private pools in Lanzarote. Our mission is simple yet profound: to ensure that your stay at one of our villas is nothing short of perfection. To achieve this, we go to great lengths to furnish you with a wealth of information about each of our properties. We believe that when our esteemed guests arrive at their chosen villa, they should feel an immediate connection, as if they have already embarked on a virtual journey through their vacation residence. To make this a reality, we proudly showcase 360º photos of our villas, providing a comprehensive and immersive view of every nook and cranny. With these meticulously captured images, you can be confident that no aspect of the villa remains hidden, ensuring complete transparency in your booking. Our commitment to exceptional service goes beyond the visuals. We understand that each guest is unique, with their own distinct preferences and requirements. With this in mind, our team is dedicated to delivering a truly personalised experience. We take great care in matching the right villa to the right customer, ensuring that your stay is tailored to your desires. Should you find yourself unable to discover the perfect villa among our portfolio, we invite you to reach out to us without hesitation. It is our pleasure to assist you in your quest to find the villa that perfectly aligns with your vision of a dream getaway. Our team is always ready to help you find the ideal villa at the most competitive price, because we believe that an unforgettable holiday experience need not come at an exorbitant cost. Simply get in touch with us, and we will present you with a curated selection of villa holidays in Lanzarote, designed to offer the utmost value for your money.
連絡先
Calle El Cobre, 4, 35580, Playa Blanca, スペイン
- 0034928587821
- info@sunpool.es
- sunpool.co.uk
4.8
優良
166件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Absolutely brilliant experience
Absolutely brilliant experience using Sunpool Villas, have already booked our 2026 villa with them! Always answered any queries we had quickly, and very friendly. Highly recommended.
2024年10月2日
自発的なレビュー
Sunpool Villas からの回答
Thank you so much, Richard! We're delighted to hear that you had a brilliant experience at Villa El Faro and appreciate your trust in us. It’s fantastic to know you've already booked your 2026 villa – we look forward to welcoming you back for another wonderful stay.
The Sunpool Villas Team
Very well equipped villa with heated pool
Very well equipped villa with a beautiful warm private pool and modern kitchen. Air con throughout and plenty of outdoor space with a mix of tables, chairs and loungers plus cushioned sofas to relax on. Excellent, quiet location with an easy walk to a small supermarket and a range of bars and restaurants. Well cared for by the cleaning staff and Alexis the local management rep. Our 2nd stay here and we will be back
2024年10月18日
Sunpool Villas からの回答
Thank you for your lovely review, Vanessa!
We’re delighted to hear you enjoyed your second stay at Villa Sabela. It’s wonderful to know that the heated pool, modern kitchen, and outdoor spaces made your holiday even more relaxing.
We’re also pleased that the location suited you, and that the cleaning staff and Alexis looked after you so well.
We look forward to welcoming you back again soon with SunPool!
The Sunpool Villas Team
Loved every bit of it x
The villa was amazing it was spotless clean and had absolutely everything we needed we absolutely loved the pool area the perfect area to relax and enjoy and the staff at sun pool are so accommodating really nice to deal with x
2024年10月13日
Sunpool Villas からの回答
Thank you so much, Andrea! We’re thrilled to hear that you loved your stay at Villa Erika and that it had everything you needed. It’s wonderful that you enjoyed the spotless cleanliness and found the pool area perfect for relaxing.
We can’t wait to welcome you back again soon!
The Sunpool Villas Team
Great company, book without fear
Not a well known company in the UK but they are brilliant. Efficient, responsive and good value.
2024年10月13日
Sunpool Villas からの回答
Thank you so much, Tanya, for your lovely feedback! We're thrilled to hear that you found our service efficient and responsive, and that you feel confident recommending us.
We may not be as well known in the UK yet, but we always aim to provide the best possible experience for our clients. It's wonderful to know you were pleased with the value we offer.
We look forward to assisting you again in the future!
The Sunpool Villas Team
Villa Erika was as described
Villa Erika was as described. Lovely and clean. It has clear instructions. Lots of fun games. Basic pantry items.
Beds, lovely and comfortable. Towels for showers and swimming included.
2024年9月25日
Sunpool Villas からの回答
Dear Izabella,
Thank you so much for your kind feedback about Villa Erika! We're delighted to hear that you found the villa as described and enjoyed its cleanliness, comfort, and amenities. It’s great to know you made good use of the games and found everything well-prepared for your stay.
Once again, thank you for staying with us, and we look forward to welcoming you back in the future!
Kindest regards,
The Sunpool Villas Team
Sunpool Villas からの回答
Thank you so much, Joanne, for your kind recommendation! We’re delighted to hear that you had a great experience at Villa Alexis with Sunpool Villas. It means a lot to us that you would thoroughly recommend our services. We look forward to welcoming you back for another wonderful stay in the future. Thanks again for choosing Sunpool Villas!
The Sunpool Villa Team
Fantastic Villa, fantastic Company…
Villa Mararia is an absolutely stunning villa. We have been to Lanzarote many many times and are very familiar with Playa Blanca, the area and amenities.
Villa Mararia is perfectly located for both the Marina, all the beaches that Playa Blanca has to offer, the port and the town.
A bus stop almost opposite outside makes for a perfect convenience with regular bus routes across the Island for very cheap prices.
The villa was perfectly furnished both indoors and outdoors, the sun terrace brilliantly cited for all day sunshine. The pool was fantastic, large, warm and clean.
The decor and finish in the Villa is I suspect brand new and it is very modern and nice looking.
Reina met us upon arrival and showed us everything that we needed to know. She offered her full support of both the Villa and the area throughout our stay and made us feel very welcome.
I have never experienced such a clean Villa on arriving. There are so many towels for both indoors and pool/beach which is very welcomed.
All the amenities, modern appliances in the kitchen, very very good air conditioning, huge TV (not that we felt the need to watch it with so much sunshine outside). Even the hairdryer had its on diffuser attachment!
This is simply the best villa we have stayed at in Lanzarote, even better than some in the past we have paid far more money for.
Sunpool Villas have excellent communication from the onset and we were very lucky to have Reina look after us for our stay. We were even met and greeted by the actual property owner herself who was lovely.
Thank you Reina and thank you Sunpool Villas for a fabulous holiday stay.
2024年8月26日
自発的なレビュー
Sunpool Villas からの回答
Thank you so much, Justin, for your fantastic review! We are delighted to hear that you had such a wonderful experience at Villa Mararia. It’s great to know that you found the villa’s location so convenient for exploring the marina, beaches, port, and town, as well as making the most of the local bus routes.
We’re thrilled that you appreciated the villa’s modern decor, the well-furnished interiors and exteriors, and the sunny terrace. It’s lovely to hear that the pool was a highlight for you, along with the many thoughtful amenities like the ample supply of towels, modern kitchen appliances, and excellent air conditioning.
Thank you again for choosing Sunpool Villas and for your kind words. We look forward to welcoming you back for another fabulous stay in the future!
The Sunpool Villas Team
Sunpool Lanzarote Villa
Our first booking with Sunpool Lanzarote. Great value for money! We stayed in Villa Mararia B in Playa Blanca. Reina our housekeeper was in touch from the start of our holiday and responded quickly to any questions we had.
Villa Mararia B was a beautiful one bedroom modern villa with private pool. It was spotlessly clean and all essentials were provided. Great location only a 5/10 minute walk to the beautiful marina with fabulous restaurants.
Our 2 weeks there were the best and we look forward to returning in the near future. Thank you!
2024年8月1日
自発的なレビュー
Sunpool Villas からの回答
Thank you so much, Julia, for your wonderful feedback! We are thrilled to hear that your first experience with Sunpool Villas at Villa Mararia B in Playa Blanca was so enjoyable. It’s fantastic to know that you found the villa to be of great value and that Reina, was attentive and responsive throughout your stay. We’re glad you appreciated the cleanliness, the modern amenities, and the convenient location close to the marina. It sounds like you had a truly memorable two weeks, and we can’t wait to welcome you back to Lanzarote in the near future. Thank you once again for choosing us!
The Sunpool Villas Team
Easy and fantastic holiday
Weary at first booking something we have never done but was made really easy and Sunpool are very accommodating and responsive to emails helping out wherever they can.
It was a fantastic villa where we had the best time thank you.
2024年8月17日
Sunpool Villas からの回答
Thank you, Daniel, for your kind words. We're thrilled to hear that you enjoyed your stay at Casa Canela and that our team could make the booking process easy and smooth for you. It was our pleasure to assist, and we're so glad you had a fantastic holiday. Looking forward to welcoming you back in the future!
The Sunpool Villas Team
Villa incroyable 😎
Villa incroyable et sécurisé, tout équipé, propre, piscine magnifique et proche du centre ville et de la plage.
2024年8月12日
Sunpool Villas からの回答
Chère Sherazade,
Merci beaucoup pour votre magnifique avis 5 étoiles! Nous sommes ravis que vous ayez apprécié Villa Palmyra, son emplacement, et toutes ses commodités. Cela nous fait un grand plaisir de savoir que vous avez passé un excellent séjour. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.
Cordialement,
Arantxa.
Amazing villa!
We stayed for a week and had An amazing time. The villa has everything you need and more. Only a short few minuet walk from shops and restraunts.
We will definitely be returning
2024年7月1日
Sunpool Villas からの回答
Dear Hayley,
Thank you so much for your lovely review of Villa Lucía!
We're absolutely delighted to hear that you had an amazing time during your stay.
It's fantastic to know that the villa exceeded your expectations and that you found everything you needed.
We hope to welcome you back to Villa Lucía in the future!
Kind regards,
The Sunpool Villas Team
Sunpool Villas からの回答
Christopher, thank you for your excellent review! We're delighted to hear that you had a perfect stay at Villa Mararia. It's wonderful to know that you would highly recommend us.
We hope to welcome you back soon.
The Sunpool Villas Team
Villa rubicon luxury villa 👌
Sunpool were excellent to deal with, was apprehensive as never heard of them before but they provided an excellent service from any queries and prompt replies. We stayed at Villa rubicon and was perdect for our needs. Family of 8, parents, grandparents, 2 teens and a baby. Loved the outside space, excellent for sitting enjoying refreshments and the pool table and table tennis was a huge hit. Very secure villa in lovely safe neighbourhood, eveywhere walkable from villa. We enjoyed the walk and not too hilly, loved being 20 mins from Papagyo centre and if turn left there we walked to the marina and turn right for playa blanca. Taxis anywhere on the island just over 4 euros and always came very quickly. The furnishings were of a very high standard, kitchen utensils aplenty for eating in and bbq was fab! The swimming pool was mantained every 4 days and was heated, was perfect as was a little windy and cloudy the first few days but the pool was a lovely temperature so never affected us too much. We felt could have been left more towels and midweek the cleanera came in to change towels and bedding and left us extra after we asked. The gardens were maintained all throughout our stay aswell and the villa was immaculate. We washed our swim wear and towels as we went along and thought it would have been good to have a washing line, somewhere discreet and could be put away when not in use. The small clothes drier broke our first day with the strong winds, not a major problem but perhaps useful for future. Thanks for an amazing holiday and we would not hesitate to book through sunpool again.
2024年7月7日
Sunpool Villas からの回答
Dear Marie Therese,
Thank you so much for your wonderful feedback on Villa Rubicon and Sunpool. We are delighted to hear that you and your family had such a fantastic holiday.
It's wonderful to know that the villa met all your expectations and that the outside space, pool table, and table tennis were a hit with everyone. Your comments about the villa's location, cleanliness, and the excellent service provided by Sunpool are very much appreciated.
We will certainly take your suggestions on board regarding towels and a washing line. Your feedback is invaluable to us as we strive to continuously improve our service.
Thank you once again for choosing Sunpool and Villa Rubicon. We hope to welcome you back in the future.
Kind regards,
The Sunpool Villas Team
Fantastic
What a fantastic company to deal with. Quick to respond to any queries and any issues(ours were minor). The villa was lovely, everything you would need and more, so much so we are returning if we can later this year hopefully. They have a great selection of villas mainly Playa Blanca are but others too. Would highly recommend based on our experience. Thanks again Sunpool and hopefully see you soon.
2024年6月15日
Sunpool Villas からの回答
Thank you very much for your kind words, Jacqueline. We are delighted to hear that you had such a positive experience with our company and enjoyed your stay at Villa Mararia. It’s wonderful to know that our quick responses and lovely villa met your expectations. We are thrilled to learn that you plan to return later this year and look forward to welcoming you back. Your recommendation means a lot to us, and we appreciate your support.
Thanks again, and see you soon!
The Sunpool Villas Team
The magnificent Casa Canela
3rd time I’ve visited Casa Canela in 5 years and it just gets better each year. Every member of the team is superb, from answering emails to the arrival greeting.
The villa has everything you could possibly need for a large family holiday, the rooms are comfortable & spacious and the outside area is excellent with a great pool.
The main area of playa Blanca is a 25 minute walk or about €4 in a taxi. A car isn’t necessarily needed but I would recommend having one.
2024年6月18日
Sunpool Villas からの回答
Thank you very much for your wonderful feedback, Christopher.
We are thrilled to hear that you have enjoyed your stays at Casa Canela and that it continues to get better each year. It’s fantastic to know that our team has provided superb service, from answering emails to the arrival greeting.
We are delighted that you found the villa well-equipped and suitable for a large family holiday, with comfortable and spacious rooms and an excellent outdoor area. Your tips on the local area and transportation are much appreciated and will surely be helpful to future guests.
We look forward to welcoming you back for your fourth visit.
Thank you again for your kind words and continued support.
The Sunpool Villas Team
Superbbbbb
2024年6月13日
Sunpool Villas からの回答
Dear David,
Your review of Villa Mararia has truly made our day!
Thank you for your kind word, and we hope to welcome you back for another "superbbbbb" stay soon!
Greetings from Lanzarote
The Sunpool Villas Team
Sunpool Villas からの回答
Dear Paul,
Thank you for taking the time to share your feedback. We are delighted to hear that you had a consistently good experience at Casa Bissau. Ensuring a simple, secure, and communicative process is a top priority for us, and we are pleased to know that we have met your expectations.
Your kind words are greatly appreciated, and we look forward to welcoming you back in the future.
Best regards,
The Sunpool Villas Team
This is our second year booking a villa…
This is our second year booking a villa through Sunpool. Just back after a fantastic 2 weeks in Lanzarote. The villa was everything we expected and well maintained. Owners met us at the villa on arrival and where very pleasant and helpful. Villa and pool where cleaned weekly as described, to a high standard. Very spacious villa with lots of little extras to make our stay more comfortable. Perfect location for shops, restaurants and bus routes. Sunpool Villas have been great again too, booking the villa was nice and easy. Really good clear communication all the way through. Nice simple payment options.
We also had other family out with us in another villa through Sunpool, on our recommendations. They equally loved their villa and service too. Based on another great holiday through Sunpool Villa we are both already looking at our next holiday in 2025 with this company. Highly recommend Sunpool Villas for great value villa holidays that you can trust..... thank u
2024年5月26日
自発的なレビュー
Sunpool Villas からの回答
Dear Chris,
Thank you ever so much for your wonderful review. We are absolutely delighted to hear that you had a fantastic two weeks in Lanzarote and that Villa Sabela met your expectations. It's always a pleasure to welcome returning guests, and we are thrilled that both the villa and our service contributed to your enjoyable holiday.
We are pleased to hear that the villa was well-maintained and that our team was able to make your stay comfortable with the little extras provided. It's great to know that you found the location convenient for shops, restaurants, and bus routes, and that the booking process was straightforward with clear communication throughout.
We’re also delighted that your extended family enjoyed their villa and the service they received. Your continued trust and recommendation mean a lot to us. We look forward to assisting you with your next holiday in 2025 and ensuring it’s another memorable experience.
Thank you once again for your kind words and for highly recommending Sunpool Villas. We truly appreciate it.
Best regards,
The Sunpool Villas Team
Lanzarote villa
Excellent villa as described but the access instructions were not forthcoming until sunpool contacted and then in Spanish, needed Google translate to sort. Apart from that all good.
2024年5月20日
Sunpool Villas からの回答
Dear Alan,
We are delighted to hear that you found Villa Silvia excellent and as described.
We sincerely apologise for the issue you experienced with accessing the property. We understand that receiving the instructions in Spanish caused some difficulty, and we appreciate your patience in using Google Translate to sort it out. We have requested that the maintenance service of Villa Silvia be more careful in the future to use the traveller’s preferred language.
We deeply regret any inconvenience this may have caused and appreciate your understanding. Thank you for your kind feedback, and we hope to welcome you again in the future.
Greetings from Lanzarote,
Arantxa Salegui
Sunpool Villas CEO
Sunpool Villas à l'écoute de ces clients pour un très bon séjour
Sunpool Villas propose des villas de qualité. Tout le personnel est à votre écoute à chaque étape : réservation, préparation de votre arrivée, séjour sur place et enfin retour d'expérience. Cette dernière étape est traité avec attention avec l'envie de toujours faire mieux.
2024年5月11日
Sunpool Villas からの回答
Nous vous remercions sincèrement pour vos commentaires élogieux concernant votre expérience avec Sunpool Villas. Il est réjouissant de lire que vous avez apprécié la qualité de nos villas ainsi que le service de notre personnel à chaque étape de votre séjour. Votre satisfaction est notre priorité, et vos retours positifs nous encouragent à continuer d'améliorer nos services.
Au plaisir de vous accueillir à nouveau très bientôt dans l'une de nos villas!
Encore un grand merci! Arantxa.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。