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Sunpool Villas からの回答

2024年4月25日 に更新

Chere Isabelle,

Merci beaucoup pour ces compliments et pour avoir pris le temps de partager votre expérience avec Sunpool Villas. Nous sommes ravis que vous ayez apprécié notre disponibilité et notre réactivité, ainsi que la simplicité et la sécurité du processus de réservation.

Votre recommandation est pour nous le plus beau des encouragements.

Au plaisir de vous accueillir à nouveau très bientôt !

Cordialement,

Arantxa
Sunpool Villas

Sunpool Villas からの回答

2024年5月17日

Dear Robin,

Thank you so much for your kind words and for taking the time to leave a review. We are delighted to hear that you found Villa Maley excellent and that you had a positive experience with our service. Your appreciation means a lot to us and motivates us to continue providing top-notch service to our guests.

Warm regards from Lanzarote.

The Sunpool Villas Team.

Sunpool Villas からの回答

2024年4月14日

Dear Ambrose,

Thank you ever so much for your kind review of Sunpool Villas! We're delighted to hear that you enjoyed your stay in one of our villas and that our quick responses helped to enhance your experience. Ensuring prompt and helpful communication is a top priority for us, so we're pleased to hear that we could assist with any questions you had during your stay. We hope to have the pleasure of welcoming you back to one of our villas in the future for another great stay.

Thank you again for your feedback!

The Sunpool Villas Team.

Sunpool Villas からの回答

2024年4月14日

Dear Lorna,
Thank you ever so much for sharing your wonderful experience at Villa Lucia with Sunpool Villas! We're absolutely thrilled to hear that you discovered us through your search and that you found our website comprehensive and user-friendly. Making the booking process smooth and hassle-free is always our aim, so we're delighted to hear that you found it to be just that.

It's fantastic to know that Villa Lucia exceeded your expectations and was equipped with everything you needed for a comfortable stay. Cleanliness and comfort are top priorities for us, so we're thrilled that this was reflected in your experience. We're glad to hear that you found the villa's location convenient and enjoyed exploring the tranquil end of Playa Blanca, as well as discovering the delights of the resort's restaurants and promenade.

Your recommendation means the world to us, and we're delighted to have contributed to making your holiday truly great. It would be our pleasure to welcome you back to Villa Lucia or any of our other properties in the future. Thank you once again for your kind words!

The Sunpool Villas Team

Sunpool Villas からの回答

2024年4月14日

Dear Martin.
Thank you ever so much for your glowing review of Sunpool Villas! We're thrilled to hear that you found both our villa and service to be first-class. Flexibility is key in ensuring our guests have a smooth experience, so we're delighted that we could efficiently handle your booking modifications. Your recommendation means the world to us, and we truly appreciate your kind words. It was our pleasure to host you, and we hope to have the opportunity to welcome you back for another wonderful stay in the future!
The Sunpool Villas Team

Sunpool Villas からの回答

2024年4月14日

Dear Sandra,
Thank you ever so much for choosing Sunpool Villas for your stay in Lanzarote, and for sharing your experience with us. We're truly delighted to hear that we could swiftly assist you after the unfortunate cancellation, and that our range of villas and prompt responses met your expectations. It's fantastic to know that you enjoyed your stay in our villa and that any issues were resolved promptly. We would be thrilled to welcome you back to Lanzarote in the future, and we'll be here to ensure your stay is just as enjoyable.
Thank you once again for your kind words, and we look forward to hosting you again in the future!
The Sunpool Villas Team

Sunpool Villas からの回答

2024年4月14日 に更新

Dear Sharon,
Thank you very much for taking the time to share your feedback on your experience with Sunpool Villas. We're delighted to hear that you found our communications to be great and that you appreciated our competitive prices for villa rentals. Ensuring that our properties are well-equipped and impeccably clean is a top priority for us, so it's fantastic to know that this was reflected in your stay. Your kind words serve as great encouragement for our team. We look forward to welcoming you back for another memorable stay in the future!
The Sunpool Villas Team


***Response to the updated text***

Dear Sharon,

Thank you for your candid feedback. We understand your surprise and disappointment regarding the substantial price increase for Villa Castillo. Indeed, the owner has decided to raise the rates, which, although previously significantly below market price, might now appear above average. We appreciate that this adjustment may seem steep.

However, we would like to assure you that Sunpool continues to offer a wide range of villa options at competitive rates. Our portfolio includes many properties that provide excellent value, ensuring that we remain unmatched in terms of pricing for the quality offered.

While we regret that the changes at Villa Castillo did not meet your expectations, we are confident that we can help you find another villa that suits your needs and budget. Please feel free to reach out to our team, and we will be delighted to assist you in discovering the perfect property for your next stay.

Warm regards,

Arantxa Salegui
CEO of Sunpool Villas

Sunpool Villas からの回答

2024年2月17日

Thank you Gerry for taking the time to share your experience with us! We're thrilled to hear that you found our villas to be of good quality and that you appreciated our quick response to any questions you had. Providing reliable service and maintaining high-quality accommodations are top priorities for us at Sunpool Villas.

We're delighted that you've chosen to stay with us for your last couple of visits, and we're honoured to have earned your trust and loyalty. It's always wonderful to welcome back returning guests like yourself.

We look forward to hosting you again on your next visit, and we'll do everything we can to ensure it's another enjoyable and memorable stay.

Thanks again for your kind recommendation!

The Sunpool Villas Team

Sunpool Villas からの回答

2024年1月11日

Dear John,

Thank you ever so much for your kind and generous review. We're absolutely delighted to hear that your experience with Sunpool Villas has consistently met your expectations over the past four years.

It warms our hearts to know that you've found our properties to be top-notch and that each interaction with our team has been a positive one. Ensuring your comfort and enjoyment during your holidays is always our top priority, and we're thrilled to have played a part in your memorable experiences.

Your recommendation means the world to us, and it serves as a testament to the hard work and dedication of our team. We genuinely appreciate your loyalty and trust in Sunpool Villas.

Should you ever require assistance with your future travel plans or have any further feedback to share, please do not hesitate to get in touch. We look forward to welcoming you back for many more wonderful vacations in the years to come.

The Sunpool Villas Team

Sunpool Villas からの回答

2024年1月11日

Dear Lesley,

Thank you very much for your wonderful review. We're absolutely thrilled to hear that your stay at our villa exceeded your expectations and that you found it to be "everything and more."

If you ever plan to return to the area or have any future travel plans, please do not hesitate to get in touch. We would love the opportunity to welcome you back and provide another exceptional experience.

Warm regards,
The Sunpool Villas Team

Sunpool Villas からの回答

2023年9月28日

Dear Ray,
Thank you for your suggestion regarding our website. We will certainly consider implementing a "Manage My Booking" section to facilitate the access to the villa details for our customers.
Thanks again and best regards,
Arantxa,
Sunpool Villas Lanzarote

Sunpool Villas からの回答

2023年9月28日

Dear Marc,
We're very happy to read your fantastic review!
We are delighted to know that you placed your trust in us, and that your experience has been so positive.
Our primary goal is to offer excellent value for money for our guests.
Thank you for choosing us, and we can't wait to have you back!
Best regards,
Arantxa
Sunpool Villas

Sunpool Villas からの回答

2023年8月29日

Dear Anneke,

Thank you very much for taking the time to express your positive sentiments about Sunpool Villas. We greatly appreciate your kind words regarding our high service standards, favorable payment conditions, and prompt responsiveness.

Your feedback is truly encouraging and serves as a testament to the efforts we put into ensuring a satisfying experience for our valued guests.

Once again, thank you for your support and endorsement. We look forward to the opportunity of hosting you again in the future.

Greetings from Lanzarote
The Sunpool Villas Team

Sunpool Villas からの回答

2023年8月29日

Dear Simon,

Thank you ever so much for sharing your positive experience with us. We're absolutely delighted to hear that your booking process was seamless and that our team was able to assist you promptly, even beyond regular office hours during your stay at the villa.

Your recommendation of Sunpool Villas truly warms our hearts, and we're honoured to have earned your trust.

Once again, thank you for your kind words. We're looking forward to the possibility of hosting you again and ensuring your next stay is just as wonderful.

Warm regards,
The Sunpool Villas Team

Sunpool Villas からの回答

2023年7月3日

Dear Steve,
Thank you for choosing to stay at Villa Erika. We are delighted to hear that you had a wonderful experience and found Villa Erika to be excellent. We are also pleased that the communication with Sunpool and the overall service met your expectations. We eagerly look forward to welcoming you back again next year.
Best wishes,
Arantxa

Sunpool Villas からの回答

2023年7月3日

Dear Ian,
Thank you for choosing to stay at Villa Sabela. We are thrilled to hear that you had a fantastic experience and found the villa to be excellent and that the spotless cleanliness and the wonderful pool contributed to your enjoyment. We sincerely hope to have the opportunity to welcome you all back again in the near future.
Best wishes,
Arantxa

Sunpool Villas からの回答

2023年7月3日

Dear Martin,
Thank you for this fantastic review. We sincerely appreciate the time you took to write it and we are thrilled to learn that you had a wonderful experience at Casa Canela. It brings us great joy to know that the villa lived up to your expectations and that the host went above and beyond to assist you.
Best wishes,
Arantxa

Sunpool Villas からの回答

2023年7月3日

Dear Susan,
Thank you for selecting Villa Maley as your accommodation choice. We are delighted to hear that you had a pleasant holiday and that the villa exceeded your expectations. We look forward to welcoming you back in the near future for another fantastic getaway.
Best wishes,
Arantxa.

Sunpool Villas からの回答

2023年7月3日

Dear Robert,
We are delighted to learn that Villa Lisi has surpassed your expectations and that you thoroughly enjoyed the pool and the sunset. Thank you very much for your kind compliments. We have conveyed your words of appreciation to both the owner and the entire Sunpool team.
We hope to welcome you back in the near future for another wonderful time away from home.
Best wishes,
Arantxa

Sunpool Villas からの回答

2023年5月12日

Thank you very much Paul for taking the time to write a review about us, we work hard to have the best price and we are pleased to know that our customers appreciate it.

Greetings from Lanzarote.

The Sunpool Villas Team