The Food Market レビュー 

313
TrustScore 5段階評価の4.5

4.3

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Absolutely fantastic gift hamper, full of tasty treats and cannot wait to enjoy. Very easy to order, tracked delivery and secure packaging (with ice packs!). Customer service has been excellent and ve... もっと見る

5つ星のうち5の評価

What a find this website is! It's like a Borough market online with small local businesses and delicious food products. All are available to browse in one spot. Plus the customer service is the best... もっと見る

5つ星のうち1の評価

I ordered Irish Porter Cheddar cheese and specifically requested an expiry date after Christmas, however, it expires way before Christmas. It also doesn’t look authentic and not the same as photo on t... もっと見る

企業が回答しました

5つ星のうち5の評価

I had an issue with what I thought was an undelivered parcel by the expected due date. The communication with Angie at TheFoodMarket was exceptional. It turned out the parcel was delivered, on time,... もっと見る

企業情報

  1. オンライン食品注文サービス

当該企業による記述

The Food Market is no longer trading and this profile is not monitored


連絡先

4.3

優良

TrustScore 5段階評価の4.5

313件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.3

すべてのレビュー

(313)

過去12か月のレビュー数: 0

レビューを書く
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5つ星のうち5の評価

Marriages strong white bread flour

Well, I had been looking for a supplier of Marriage's strong white bread flour in1.5 kg bags and not the 16 kg bags I normally use.
I don't know who decided that 16 kg was a suitable size for home users-the manufacturer I suspect. The time you have decanted it into bags there is dust everywhere with maybe some left over to store somewhere.
The 1.5 kg bags means I can store it without any hassle.
Delivery time was very good. The cost was not much more expensive than a 16 kg bag.
Delivery costs were reasonable with no surcharge if you lived outside England!
No problems with this first order.

2023年9月19日
自発的なレビュー
5つ星のうち4の評価

Very great response

Very great response. Birthday cake arrived damaged. Dealt with quickly and sufficiently. Would recommend on customer service alone. 👌

2023年9月14日
自発的なレビュー
5つ星のうち1の評価

ordered £55 3 litre tin of olive oil

ordered £55 3 litre tin of olive oil, arrived battered and leaking, took pics and sent to them, they then had to get intouch with the company who sent it, was told i had to pack it back up in original box(soaked with oil) send it back and only when they had received it i would get a refund!! remember this tin is leaking so ridiculous to post back, emailed them my displeasure at the proposition and heard nothing from them them in nearly 48 ours, i have since found out that if i had gone direct to the company that supplied the oil it would have been £15 cheaper, as a foot note they did say i could have a 10 pound voucher off my next order but would have to pay postage, absolutely disgusting service

2023年9月7日
自発的なレビュー
The Food Market ロゴ

The Food Market からの回答

Hi Ian,

Thank you for taking the time to share your feedback. We sincerely apologise for the inconvenience you experienced with one of our merchants. Per our correspondence with you, this was resolved with a full refund.

As a marketplace, we aim to provide a platform that connects numerous independent merchants and food makers with our customers, while our merchants set their own prices and policies. We understand that this can sometimes lead to variations in customer experiences, and we acknowledge that it took longer than expected to fully resolve this issue over the weekend.

To address your concerns, we've communicated your feedback to the merchant to review their policies and procedures for handling similar situations in the future.

We really appreciate you giving us an opportunity to make things right, as we take all reviews seriously. We hope you’ll give us another chance in the future!

Kind regards,
TheFoodMarket.com Team

5つ星のうち1の評価

Beware

Beware - everything comes from other companies so that this company is really just a third party agent. That is fine if things go right, but in my case the special hamper I ordered (for a good friend's birthday) went to the wrong house TWICE, meaning that when it did ultimately arrive with me, it was extremely late. Customer service were very good I have to say, but quite honestly while I was offered a discount voucher (for a future purchase??) if it was my company I think I would have refunded the whole order. On top of that, the gin in the hamper was a very small bottle - much smaller than expected - and while I was concerned about that and really tried to ascertain the size before ordering, the ML amount was not shown anywhere in the item description, which leads to classic errors whilst ordering on the internet. It really should be clear. So all in all not a good experience unfortunately.

2023年8月13日
自発的なレビュー
The Food Market ロゴ

The Food Market からの回答

Hi Simon,

Thank you very much for your review. Once again, we’re truly sorry for the experience you had with the courier. Per our correspondence with you, this was resolved with a replacement as requested. Your feedback regarding the clarity of the product descriptions has been discussed with the merchant for necessary updates.

We really appreciate you giving us an opportunity to make things right, as we take all reviews seriously. We hope you’ll give us another chance in the future!

Kind regards,
TheFoodMarket.com Team

5つ星のうち5の評価

Good customer service

Very good range of products from a wide variety of independent producers. I had an issue with an order which was quickly resolved by the excellent customer service team.

2023年8月14日
自発的なレビュー
5つ星のうち5の評価

Will order again

I ordered cheese and Daal curry, the cheese arrive promptly and well packed. There was a slight delay with the Daal curry but the order was sorted and arrive. The cheese was really lovely and still need to try the curried Daal, if it tastes as good as it looks there shouldn’t any problems. Will order from The Foodmarket again.

2023年8月3日
自発的なレビュー
5つ星のうち5の評価

The ease of ordering was good

The ease of ordering was good. The product was excellent. The delivery time was speedy. I would recommend this company whole heartedly. I sent this as a gift and it also provided a personalised message card to go with it. Great service.

2023年7月15日
自発的なレビュー
5つ星のうち5の評価

A cake order

I ordered a cake and I had a question about delivery which was answered really quickly and politely.
The cake was delivered on the day it was expected to. The cake looks amazing and I am sure it will taste great as well. It was easy to order from and I will definitely be ordering from here again
Thank you 😊

2023年7月11日
自発的なレビュー
5つ星のうち5の評価

1st class Customer Service

There was a delay in my order being dispatched by a supplier - extremely fast, efficient and friendly service from a member of staff, Angie, who quickly intervened and rectified the problem, keeping me updated at every opportunity. Fantastic service and great product!

2023年7月1日
自発的なレビュー
5つ星のうち1の評価

Poor experience with them

Poor experience with them, put in an order for my restaurant over a week ago which was for a weekly special. Havent got it still and havent had anything from them wouldnt recommend to be honest

2023年6月17日
自発的なレビュー
The Food Market ロゴ

The Food Market からの回答

Hi Elliott,

Thank you very much for your review and for bringing this issue to our attention. We’re sorry for the experience you had with the courier. Per our correspondence with you, this was resolved with a replacement.

We also understand the importance of addressing concerns promptly, and we want to ensure your satisfaction for future orders as well. We kindly encourage you to reach out to us via email so that we can personally assist you and provide a smoother and more efficient experience.

We really appreciate you giving us an opportunity to make things right, as we take all reviews seriously. We hope you’ll give us another chance in the future!

Kind regards,
TheFoodMarket.com Team

5つ星のうち1の評価

Stressful and frustrating!

I had a voucher from them that didn't work at checkout. you can't call them so I've been trying to sort it out via email. They said it was fixed but I encountered the same problem again. Have sent yet another email saying it's still not working and can they phone me? Now they're ignoring me. Have spent two hours on this farce and still can't complete the transaction. Feel bad that a family member has spent £50 for me to have such a negative experience.
Update:
After sending 7 emails I was finally allowed to use my voucher. AFTER I placed the order they emailed me to say that the merchant is on holiday and so I won't be receiving my order for another 3 weeks. Avoid like the plague.

2023年6月22日
自発的なレビュー
The Food Market ロゴ

The Food Market からの回答

Hi Gaynor,

We are sad to see that you have given us a one star review on Trustpilot. We’re sorry for the experience you had with us with your gift voucher. While we promptly responded to your initial email within 10 minutes, we acknowledge that it took us longer than expected to fully resolve the issue, albeit within 90 minutes. Your valuable feedback has been shared with our tech team, and we are actively working towards finding a more effective solution for the problem you encountered.

We hope that this has not deterred you from using us again in the future.

Kind regards,
TheFoodMarket.com Team

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