the last conspiracy レビュー 

I ordered a pair of slip ons, a different pair of shoes was delivered. I shipped them back and got refunded for the shoes, but the cost of shipping them back was not refunded even if their return terms state that they would cover it in case they made a mistake, they even asked for my bank details. They stopped answering my emails after that.

Absolutely love my TIMO boots from The Last Conspiracy. The quality is exceptional beautifully made, with a distinctive, understated design that feels both timeless and unique. The leather and craftsmanship are fantastic, and they only get better with wear.

They’re comfortable, incredibly well constructed, and have that perfect balance between rugged and refined. You can tell a lot of thought has gone into every detail. Easily one of my favorite pairs of boots I’ve owned.

Jeg har lige modtaget min Tora støvler, som er så fede. Virkelig god kvalitet og fantastiske at gå i.

I recently bought a pair of Timo boots from The Last Conspiracy, and I honestly couldn’t be happier. The boots are absolutely fantastic — perfect fit, amazing quality, and they look incredible. Without a doubt, they are the best boots I’ve ever bought.

The delivery was also excellent and very fast — I received them within just 2 days.

I can highly recommend both The Last Conspiracy and their products. Great craftsmanship, great service, and an overall perfect shopping experience.

2 Stars because they had a good past an generally good shoes. But service needs to be good all the time. Company not replying to mails since months.
Returns are not handled.
So take care everyone.

Do not order from this website!!! I ordered in December and 4 months later I have not received my shoes or a refund. They are ignoring my emails, but still sending me marketing emails, so I know that they are still active. I am frustrated with myself that I did not read the other bad reviews here before I ordered.

Yes, I can confirm what other clients complain about: The company seems to have stopped business... is not answering emails, deleting comments and not refunding returned items. DON'T BUY! it is truely the last conspiracy...

I purchased a pair of shoes from the company’s website and returned the item within the permitted return period. The return parcel was shipped on February 6 and was successfully delivered to the seller on February 11 at 15:35, signed for by MARTIN at the front desk.

According to the seller’s return policy, refunds may take up to 15 days from receipt of the returned item. However, this time period has already passed, and I have not received any refund.

I have contacted the seller several times by email to ask about the status of the refund, but I have not received any response.

As the seller has already received the returned item and the refund period stated in their policy has expired, I am requesting assistance in resolving this matter.

Horrible customer service - I have sent my refund more than a month ago with confirmation that it was delivered. They still have not refunded me . they are also not responding to any of my emails . No point talking about the products when the service is so horrible.

Har haft et par støvler fra the last conspiracy i ca 12 år de er stadigvæk lige så gode og flotte som de var der jeg købte dem. Nu købte jeg et par til i anden farve og var heldig at det var fantastisk tilbud og de havde mit sko størrelse. Ordre nr 22841. Bestilte med glade og 3 dage efter var de kommet . De er lige så flotte som på billedet og kvaliteten lige så god som den første par. Kan virkelig anbefales den firma . Tak for super service.

My experience with The Last Conspiracy (Order #22562) has been extremely disappointing. The boots looked great, but after one single wear, the zipper broke off completely. For a brand that positions itself as “premium,” this is unacceptable.

I contacted them immediately and they promised me a refund or a replacement pair (size 37 or 38). But after that first message, they simply stopped replying. No updates, no solution, nothing. I’ve sent multiple emails over the past month — including clear photos of the damage — and they just ignore everything.

At this point, it feels like they make promises they have no intention of following through on.
For the price and the branding, this level of service is honestly shocking.

I would strongly advise others to be careful purchasing from this company.

Ordered a pair on Oct 23. Sent several emails asking for an update- no response. I finally received a refund today, probably because I told them I was going to call my bank. No apology or explanation. The boots I wanted in the size I ordered are still for sale on the website.

I ordered two pairs of boots, but still nonreactor, only that a label is created for UPS but nothing happens. I really hope that I will still receive my shoes as the purchase is really a lot of money for me. So TLC I really hope to hear something from you. I also send you an email, somI hope younwill respond to that.

I placed an order in June and returned the item within the allowed 30-day period, following all instructions from The Last Conspiracy. The return was confirmed received on July 12th, with a promised refund within 15 days. Despite follow-ups, I never received my money back and only got automated responses.

After waiting patiently, I had no choice but to initiate a chargeback through my bank. Extremely disappointing customer service for a premium brand.
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Ich habe im Juni bestellt und den Artikel innerhalb der 30-tägigen Rückgabefrist zurückgesendet, gemäß den Anweisungen von The Last Conspiracy. Die Rücksendung wurde am 12. Juli bestätigt, mit dem Versprechen einer Rückerstattung innerhalb von 15 Tagen. Trotz mehrmaliger Nachfrage erhielt ich lediglich automatische Antworten – eine Rückerstattung blieb aus.

Nach langem Warten blieb mir nichts anderes übrig, als über meine Bank eine Rückbuchung einzuleiten. Sehr enttäuschender Kundenservice für eine Marke im Premiumsegment.

My questions that I asked through the contact form were answered very quick, shipping was fast and most importantly: The Boots are amazing, I love them! ...real craftsmanship and really made to last.

Schuhe waren zu klein und ich habe wie vereinbart zurück gesendet und kosten Versand übernommen. Sind auch dort angekommen. Wurde per Mail bestätigt.
Ist mehr als ein Monat her. Und es kam bisher keine Refundierung, obwohl angekündigt. Ich zweifle gerade an der Seriosität des Unternehmens.

In short: if you’re having trouble reaching them, your emails might be landing in their spam folder.
TLC really doesn’t deserve harsh criticism, and cancelling bank transactions or leaving negative reviews without genuinely trying to contact them properly isn’t helpful for anyone.

Like some others, I experienced a “loophole” myself—a situation that lasted several months.
In my case, a few weeks after placing an order, my initial order had to be canceled because an item was out of stock. I contacted them and decided to wait for the shoes to be produced again, but it took longer than expected to confirm that this wasn’t possible. However, everything was resolved this week thanks to a very accommodating offer from the manager.

During that time, I had to follow up by email multiple times and once by phone. As a long-time customer, I felt confident that this was simply a customer service tracking issue, not a scam as some have suggested just below (by the way, once you receive your order confirmation and the provision of a tracking number, you can be sure it’s not a scam!).

While I don’t have all the details, it’s important to know that TLC has faced issues: they’ve been hacked, emails ending up in spam (still ongoing from what I understand), health issues, and warehouse troubles a year or two ago. If you’re having trouble reaching them by email,chances are your message is in their spam folder.
I know it’s not ideal, but remember—this isn’t Amazon or Zalando. TLC is a small business with just a few employees who can’t always respond as quickly as the giants...

There are several email addresses and a phone number you can use to contact them—try a different email on your side if needed...

All of this is to say that TLC absolutely does not deserve the 1-star reviews. TLC is one of my favorite brands, with a unique style and consistently high quality. I still own my first pairs of shoes from ten years ago, and despite heavy use, they’re still in great shape! Only the soles have needed to be replaced in a shoes repair shop (which is normal!). The shoes themselves are incredibly durable and the sneakers are almost indestructible with proper care.

In conclusion, if you have trouble contacting them after an order or a return, it’s most likely because your messages are going to spam or something similar. Until they get this issue fixed, try using other communication methods!

For Nicolas : I know for a fact that the manager was out of office until June 9th… so it’s likely that no one was able to handle your order within 5 business days due to the issues they’ve been facing.

Order the 02/06/2025, supposed to wait 48h for shipping information, after two weeks still nothing.
I send multiple email, with differents mail adress, contact via instagram and whatsapp, no answer from customer service.

I can understand the delay especially because it's seasonal sales, but not answerring the emails just look like scam. I also asked for refund but again, nobody, now i have to ask my bank to cancel the payment.

Please take the following comments seriously. There is a reason behind those 1-star ratings. Similarly, there is also a reason behind the 5-star ratings. However, buying from TLC is like a trip to the casino, where you can either win (beautiful boots and 5 stars) or end up with empty pockets: no boots, no money (1 star). This is certainly not the shopping experience you would expect in the 21st century, especially within the legal framework of the European Union.

My story

I also have a pair of TLC boots from the past, and I am very satisfied with them. My new order was the same size, but these boots were small. I returned the boots and received a confirmation email on 13th January 2025 that my return was received (return number RMA5579443), with a promise to refund within 15 days, and that was all. After that, complete silence. I sent 3 follow-up emails requesting my money back: on 17th February, 6th March, and 23rd March. None of them received a response. Of course, the money wasn’t refunded either. And we are talking about hundreds of euros here.
I only received my refund yesterday, on 15th May, and only because I initiated a chargeback request with my bank, which took care of getting my money back. TLC would not have refunded anything.

Looking at other people's feedback here, it’s clear that not refunding money is not a temporary issue, but a deliberate pattern of behavior. The attitude seems to be: let’s just rip off international customers, where can they complain?!

Completely incomprehensible behavior from a company whose greatest asset should be its name and reputation. And yet, I find myself in the position where, as a previously satisfied customer, I am now leaving a 1-star review!

Een tijdje terug bestelde ik mijn 5de paar TLC schoenen, de maat bleek niet helemaal correct wegens het gebruik van een inlegzooltje. Na een vlotte communicatie met de verkoopdienst en Zakkerey persoonlijk, mocht ik ze terugsturen en kon ik probleemloos een nieuw paar TLC's bestellen. Zeer blij met de prachtige TETSU sneaker in mat zwart. Ze passen perfect!