Well, what can I say from a premium brand like TT. From sales, customer services to after sales team... they have been amazing. My conversation & correspondence was with a lady called Susie fro... もっと見る
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Very impressed. Contacted support on their live chat function on the website - Nicholas responded live at 2am and sent out the relevant breast pump flange inserts free of charge. All resolved within 5... もっと見る
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I had issues with bottles fading and the customer service team Anthony rectified the issue by sending replacement bottles. I am very happy with the products and so is baby. I also use breast pumps by... もっと見る
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Really great customer service provided by Andy on the online chat, sourcing me free replacement parts for my Wearable Manual Breast Pump. Chat was a little slow but otherwise flawless.
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企業情報
当該企業による記述
Tommee Tippee® was founded over half a century ago, born from a mission to make everyday life easier for parents around the world. Today, we are still as committed to that original goal as we were back in 1965. We strive to create innovative and stylish products, championing everything it takes to be a parent. At feed time, mealtime, change time and sleep time. Making things easier when we can, always listening, creating, and inventing. It’s no wonder we’re loved by babies and recommended by generations of parents.
連絡先
Mayborn House, Balliol Business Park, Benton Lane, , NE12 8EW, Newcastle Upon-Tyne, 英国
- 08085 97 98 99
- tommeetippee.com/en-gb
4.5
優良
1万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I’m struggling with this
I’m struggling with this, I purchased the filters for the UV Steriliser…I believe I have the wrong ones but am not sure where else to get the right ones
2026年5月1日
Tommee Tippee UK からの回答
Hi Ben,
Thank you for taking the time to leave this feedback.
We are sorry to hear you had trouble finding the correct filters for your Ultra UV Steriliser. We understand how frustrating this must be for you.
One of our Parent-Care Specialists has reached out to you to review the filters you have purchased and help identify the correct ones needed for your steriliser.
Thank you for bringing this to our attention, and we are looking forward to hearing from you soon.
Best wishes,
Tommee Tippee.
After the dummies my child relies on…
After the dummies my child relies on (who has lots of additional needs) has been discontinued and sold out everywhere I reached out to tommee tippee on Facebook the man I spoke to was so lovely and understanding, he offered a solution of sending out some different dummies they stock now that are similar completely free of charge to see if he liked them, I have been a customer for 10 years and I will definitely be recommending to everyone I know I can’t thankyou enough, you’ve gone above and beyond and on behalf of my son we thank you for your support in this very stressful situation I hope he likes them so we can continue purchasing from this amazing thoughtful company
2026年5月8日
自発的なレビュー
Tommee Tippee UK からの回答
Thank you so much for your incredibly kind words and for being a loyal customer for the past 10 years. We are truly touched by your feedback.
We completely understand how important it is to find the right dummy for your little one, especially with additional needs, and we are so pleased we could help support you during such a stressful situation. We really hope your son gets on well with the new dummies sent out to you.
Thank you again for your support and recommendation. It genuinely means so much to us.
Tommee Tippee
Great customer service from Martin not…
Great customer service from Martin not only about the product but making sure as a new parent I was doing ok to, great work Martin thank you for all your help and checking on a new mum
2026年5月7日
自発的なレビュー
Tommee Tippee UK からの回答
Thank you so much for your lovely feedback. We are delighted to hear that Martin was able to support you not only with the product, but also during such an important time as a new parent.
We will be sure to pass your kind words on to him.
Thank you again for taking the time to share your experience.
Tommee Tippee
Love Tommee tippee
Amazing experience as always with Tommee tippee customer service team. Every time I’ve spoken with them they are so friendly and I feel as if I’m talking with a friend, so easy to speak with. Very helpful in resolving my problem. I recommend Tommee tippee products of any kind because if there may be an issue with anything they are more than happy to help. Having this support on parent and baby products is amazing!
2026年5月8日
自発的なレビュー
Tommee Tippee UK からの回答
Hello Nicole.
Thank you for taking the time to leave your feedback.
We are delighted to hear how happy you have been with the service you have received from our parentcare specialists, and you have always received friendly helpful support.
We will certainly be passing your kind words on.
If you require any further assistance in the future please don't hesitate to reach out.
We truly value your loyalty.
Warm wishes.
Tommee Tippee.
Susie was incredibly helpful
Susie was incredibly helpful, answered my question straight away and gave me so much guidance for my perfect prep pro machine
2026年5月8日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Oliva,
Thank you for your feedback. We are delighted to hear that you had a great experience with our Parent Care Specialist Susie, and that she was happy to assist you.
We will be sure to pass your feedback on to her, and hope that you continue to use our products in the future.
Best Wishes
Tommee Tippee
Quality issue to be review again but great customer support
Got Tommee Tippee anti colic bottles from Amazon. Bottles changed colour and turned orange after first boil. Contacted Tommee Tippee and Florence was very helpful. Will receive replacement bottles and see how it goes. Great customer service.
2026年5月8日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Rosemary,
Thank you for taking the time to leave a review of your experience with Florence.
We are so pleased to hear she was very helpful and offered to send you some replacement bottles.
Best wishes,
Tommee Tippee
Anthony who helped me with my query was…
Anthony who helped me with my query was extremely helpful and understanding! Quick to help me find solution to a problem and great service!
2026年5月8日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Ellie,
Thank you for taking the time to leave a review of your experience with Antony.
We are so pleased to hear how helpful and understanding he was with your query and getting everything resolved with you.
Best wishes,
Tommee Tippee
Kelly had help me solving the issues…
Kelly had help me solving the issues and she was very quickly too. Thanks
2026年5月6日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Tatiana,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent Care Specialists were able to help solve your issue and so quickly.
We will be sure to pass along your kind words to Kelly.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Had a faulty prep go machine
Had a faulty prep go machine, Lanre was extremely helpful was going to provide a new lid but had run out so has sent a new prep go instead excellent customer service
2026年5月6日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Jack,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve this issue for you and leave you with such a great impression.
We will be sure to pass along your kind words to Lanre.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee.
Great customer service (Beverly)
Great customer service (Beverly) , quick and helpful.
I love the brand, used for both my children
2026年4月27日
Tommee Tippee UK からの回答
Hi Theresa,
Thank you for taking the time to leave a review today.
We are delighted to hear you are continuing to love our brand and have used use for more than one of your children! We are thankful for the kind words towards Beverley!
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Quite slow to deliver compared to other…
Quite slow to deliver compared to other companies. Also, don’t like the product. Light on the groegg2 is too bright
2026年5月1日
Tommee Tippee UK からの回答
Dear Customer,
Thank you for taking the time to leave a review today.
We do apologise to hear you are not happy with the delivery time frame. If purchased with standard delivery it can take between 3-5 working days which is advertised. If delivered outside this time please contact us on: https://www.tommeetippee.com/en-gb/contact-us so we can discuss this in more detail.
Regarding the GroEgg2 we do apologise that you are not happy with the brightness however you can adjust this using the button on the bottom, the manual will have more detailed instructions for how to do this.
If there is anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Bink torcher - amazing customer service
My 1/2 year old has been using the Tommee Tippy Ulta light silicone binkies her whole life. As of recently she has started to favor just ONE color despite the others are all the exact same besides the color. This has caused some serious headache as of course that one particular bink tends to go missing…frequently. We are getting close to giving up the bink but not quite there yet. In a desperate measure I reached out to customer service to see if there was any possible way I could buy a couple of just that one specific color as buying a pack of binks she won’t use is frustrating. While they weren’t able to send me just one color they are sending me a pack including that color for free.
I cannot thank customer service enough for their prompt replies and willingness to aid in my, what we have now categorized as, binky torcher.
Thank you guys soooo much again.
2026年5月6日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Madison,
Thank you for taking the time to leave a lovely review today.
We are pleased to hear your little one is such a fan of the binkie, maybe as they get older they enjoy the others just as much! We know how frustrating it can be to not find the certain colour you need specifically when they go missing so we shall be sure to take on some feedback about being able to purchase individual colours rather than just multipacks.
However, it is great to hear the team were able to send some out for you, and we hope your little one continues to enjoy the soother.
If you ever need anything else please do not wait to reach out!
Best Wishes,
Tommee Tippee
PrepGo issue resolved very quickly
I had an issue with the PrepGo cooling flask. This was resolved within days and will be receiving a replacement. Very good communication from Parent Care. Thanks for all the help :)
2026年5月6日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Leaha,
Thank you for taking the time to leave a positive review today!
We do apologise to hear you had an issue with the PrepGo we can only imagine how stressful this can be during those feeding moments. Which is why it is great to hear you did not have to spend long getting this issue resolved with our Parent-Care Team.
If you ever need anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Today I spoke with Antony regarding and…
Today I spoke with Antony regarding and issue I was having with the Tommee tipper rapid cooler and also about ordering extra parts for my wearable breast pumps and he was an amazing help and got my order on my way to me super quick. The service he provided was utterly fantastic.
2026年5月6日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Alex,
Thank you so much for taking the time to leave such a lovely review.
We are always delighted to hear the team have provided great service, We will be sure to pass this back to Antony.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Tommee Tippee UK からの回答
Hi Md,
Thank you for taking the time to leave a review today.
We are pleased to hear your experience with our chat was helpful and resolved quickly.
If there is ever anything else please do not wait to reach out.
Best Wishes,
Tommee Tippee
Tommee Tippee UK からの回答
Hello Dawn,
Thank you for your feedback.
We are very pleased to hear how happy you are with the quality of your product, and we do hope your little one agrees!
We greatly appreciate you taking the time to leave your review.
Best wishes,
Tommee Tippee
Tommee Tippee UK からの回答
Hi Charlotte,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able to help resolve your issue so quickly!
We will be sure to pass along your kind words to Antony.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
My order was damaged and they replaced…
My order was damaged and they replaced very fast, communication was excellent. A great experience.
2026年5月5日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Rima,
Thank you for taking time to leave your review.
We're always delighted to hear that our Parent-Care Specialists were able get this order replaced and leave you with such a great impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Tommee Tippee UK からの回答
Hi Yasir,
Thank you for taking time to leave your review.
We're always pleased when we hear that our Parent-Care Specialists were able to help you out and leave you with such a good impression.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
Debbie was very helpful and sorted our…
Debbie was very helpful and sorted our problem out
2026年5月5日
自発的なレビュー
Tommee Tippee UK からの回答
Hi Brian,
Thank you for taking time to leave your review.
It's always a pleasure to hear that our Parent-Care Specialists were able to help sort out your issue and provide the kind of service we strive for.
We will be sure to pass along your kind words back to Debbie.
Please do not hesitate to get back in contact should you ever need any future assistance.
Warmest Wishes,
Tommee Tippee
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