Tommy Hilfiger レビュー 

Tienen un formulario de datos antediluviano y trunca datos de la dirección. Esto se vuelve un problema con el transportista. Mi pedido tardó casi dos semanas en llegar. Pésimo.

I am extremely happy with their delivery service and very nice efficient communication. Love it. Would definitely order again n recommend to friends n fam too💖

Rapidez, servicio y productos de 10!

J’etait triste car il n’y avait plus ma taille sur des espadrilles en réduction … j’ai activé la notification par mail quand ma taille serrait re disponible . 3 jours après j’ai reçu un mail et est pu commander les espadrilles à ma taille au top🥰

I am very happy with my purchase from tommyhilfiger they arrived on time and fit perfectly

Waardeloze klantenservice en totaal geen verantwoordelijkheid. Mijn retourzending is aantoonbaar ingeleverd; ik heb een geldig retourbewijs. Toch weigeren ze mijn aankoopbedrag terug te betalen omdat het pakket volgens hen niet is aangekomen. In plaats van met een oplossing te komen, schuiven ze het probleem volledig af op de klant. Je staat als consument blijkbaar met lege handen, zelfs als je kunt bewijzen dat je de retour correct hebt verzonden. Ik bestel hier nooit meer en raad anderen aan goed na te denken voordat ze hier iets kopen.

Soldes choix qualité

Everything Perfect

Me mintieron con la entrega y cuando llegan las zapatillas están usadas, se ve en la suela sucia. Que decepción

I regularly order items from Tommy Hilfiger website.
I honestly never had any issues.
Very good quality and reasonable prices. Excellent customer service and easy return. Actually TH is one of my favourite brands.

Poor quality. Received two polo shirts. The top button on one of them is falling off, literally hanging on by a thread. I expected better.

La rapidité du traitement de la commande, de l'envoi et de la livraison

I will never ever purchase anything from this company ever again. I purchased the last pair of 7.5 canvas pumps.. what size is not the size I ordered. I have requested to speak to a manager as customer service all they are able to do is offer a 10% discount on my next order which anyone can get. They needed to investigate within the warehouse, but how can they do this when I ordered the last pair and you cannot order more online from them.

I even took pictures of the pumps and stating the size in centimetres with evidence of a ruler and showing that the size I received is more like a size 10. They are not willing to offer a refund or exchange, absolutely fuming is an understatement.

Numerous requests of speaking to a manager, they just don’t care

I now have to go through my bank and hopefully they will assist with my dispute

Going on holiday Monday these were for them, I now need to somehow find alternatives, certainly will not be this brand

Ik heb loafers van Tommy een paar keer gedragen en vervolgens liet de complete zool los tijdens het lopen. Hoe gênant op een feestje. Bij de klantenservice konden ze alleen maar vragen om de kassabon. Die had ik helaas niet meer. Maar op de schoenen staat met koeienletters TOMMY HILlFIGER. Het was duidelijk een productie fout. Maar ze doen helemaal niets. En als ik de berichten van anderen lees, doen ze met een bon ook niets. Zo'n groot bedrijf, maar wat een slechte service.

Easy ordering process, fast delivery and happy with the expected products quality.

I am absolutely furious with Tommy Hilfiger’s online ordering system. My first order was cancelled without any clear explanation, so I placed the order again because I still wanted the items. Now I’ve received an email saying my first order is actually delayed and will take longer to ship instead of being cancelled.

So which is it? Cancelled or delayed? I’m now left with two orders, no idea which one will actually arrive, and both payments have already been taken from my bank account.

What makes this even worse is that there seems to be no proper way to contact customer service. There is no email address to reach anyone, only a chatbot that limits you to the questions it wants you to ask. You can’t ask about cancelled orders, and there’s no option to speak to a real person who can actually sort out the problem.

The whole situation is confusing, stressful, and completely unacceptable for a company of this size. Customers shouldn’t have to guess what’s happening with their orders or worry about being charged twice because of your mistakes. Communication has been poor from start to finish, and I have no confidence that I’ll receive the correct order—or any order at all.

A very disappointing experience, and I won’t be ordering from Tommy Hilfiger online again.

Todo perfecto

Website ease of use
Plenty of payment options
Broad range of quality products
Reasonable prices
Good loyalty program
Quick and simple order to delivery

Unfortunately, my experience with the return process was very poor. The website makes requesting a return quite difficult, with a process that is unintuitive and unnecessarily complicated. The company should offer a simpler, faster, and more accessible way for customers to process returns online without so much hassle. This would significantly improve the consumer experience.

order #31080494833
Jeg havde bestilt og betalt for en ekspres levering og i har så sendt forsendelsen som standard levering hvilket betød at forsendelsen ikke nåede frem i tide og derfor måtte gå retur