Tommy Hilfiger レビュー 

Bonjour,
Après un achat en boutique d'une veste rembourrée, au 1er lavage, effectué selon les préconisations de l'étiquette, le rembourrage n'était plus correctement réparti dans la veste, à de nombreux endroits il n'y avait plus que le tissu.
J'ai contacté le magasin qui n'a pas pris en compte ma demande, via le site internet et l'email de relations clients j'ai du envoyer plusieurs messages car il fallait des photos, de la veste, de toutes les étiquettes, bien cousues à la veste, la preuve d'achat, les renseignements me concernant et concernant le lieu d'achat, mais leur email n'acceptait pas de fichiers trop lourds. Donc compresser le tout, ce qui a pris plusieurs jours. Ensuite j'ai eu la réponse que la température de lavage de 30° était une faute de ma part car il était écrit 'laver à basse température'. Il a fallu que j'insiste, toujours sur plusieurs jours, afin de faire valoir que l'étiquette avec les dessins d'entretien indiquait bien une température de 30°, que j'avais bien suivi les indications.
Finalement ma demande fut acceptée, avec un bon d'achat sur le site uniquement, pour des articles non soldés ou hors action commerciale. Comme nous avions perdu plusieurs jours, la même veste n'était plus disponible, la collection avait changé. J'ai trouvé une veste très similaire mais 'malheureusement' un peu soldée, j'ai proposé d'utiliser la totalité de mon bon d'achat pour recevoir cette veste dorénavant à un prix un peu moindre, aucun geste, pas d'acceptation, à moi de me débrouiller à utiliser l'avoir pour trouver un autre article qui soit du même prix (et si possible régler la différence s'il y avait ?). Après une relation difficile où j'avais raison au départ, aucun geste permettant de terminer cet incident de façon constructive et respectable pour une cliente qui avait raison.
Déçue par cette relation de vente, je vais utiliser ce bon mais ne rachèterait pas de vêtement de cette marque. Pour moi la relation n'est pas à la hauteur de la réputation souhaitée.

Fiz uma compra no site oficial da marca e até agora não a recebi como não recebo qualquer informação.
Vergonhoso

This was seriously a shocking experience.

I received the wrong pair of shoes in the right box (meaning I received the shoe box of those that I ordered, but the wrong shoes had been put in it). They were for my son's birthday. Spoiler alert: He didn't end up getting anything from me on his birthday.

I very politely reached out to you and let you know. I even offered you sympathy, letting you know that I know stuff happens.

I'm asked for a picture, and I send a picture of the shoes and the shoe box's label.

You send me a thanks, and say that you'll escalate it to the relevant apartment. Giving me the OBVIOUS appearance that those pictures were enough.

I pack the shoes down, my partner leaves to post them. I receive an email from you while I'm at work where you ask for more pictures. I only just manage to stop my partner from posting, and she has to carry the big box back home.

I rip open the box, take a picture of the label requested. I don't close the box this time, because I don't trust you won't ask for anything else. I say, I quote: "Kindly see whether there is any other information you need so that I don't have to unpack it again."

I receive a response from you that I can rest assured those images were all you needed.

I pack the box again, and get ready to ship it.

Then I receive your last message, 1 which was the return label (I already had it so I didn't need it), but also another paper with reasons for return that you tell me I have to put INSIDE THE BOX. (??)

I don't own a printer, and normally would have no issue going to a print shop to print a return label, but in this case I didn't feel like that was necessary or appropriate. You have my name, address, order number, pictures, and our correspondence, that should be enough. And you had assured me I wouldn't need to rip the box open again.

Throughout all of this, you keep saying I'll receive more information regarding my "claim" which also sounds so inappropriate to me. I'm not making any claims. I'm not the one in the wrong. I'm not even the one POTENTIALLY in the wrong. This isn't a broken product I've had for months that I'm attempting to prove I didn't break. YOU sent me the WRONG product.

You also keep telling me you need this or that while you're communicating with your warehouse, to see what has gone wrong. When I question why this has anything to do with me, you say that it's following your "internal procedures".

Do you even hear yourself? INTERNAL procedures? Why should I sit and communicate with your warehouse through you?

When a customer is as heavily inconvenienced as I was (wrong shoes in the wrong box is uncommon), it should be considered an extraordinary situation and you should do everything you can to make it as hassle-free as possible for them.

To add insult to injury: you then offer me a 10% discount, and ON ORIGINAL PRICE ONLY. 10%, are you serious? I get 30-50% on your shoes that are on sale; who in their right mind would use a 10% voucher for a pair of expensive shoes for its original price instead??

Why not offer me a proper discount on the shoes I ACTUALLY BOUGHT instead, even though they're on sale? 10% is an absolutely nonsensical "compensation" that's symbolic at best. $450 million company in net worth, and you offer your very inconvenienced customer 10%?

You send that along with this cold message: "Please be aware that Tommy Hilfiger does not offer exchanges or replacements. In this case, and understandably as you are not pleased with the item, my best recommendation is to return the item for a full refund."

To say that I might like to return it because I'm not "pleased" with the item (when I received the WRONG SHOES, really?), and to give me a "recommendation" to return them (when that's what I've been attempting to do all along, despite your best efforts to have me do otherwise), is ridiculous.

The biggest offense of all is that you just stopped responding. I sent a message asking AGAIN (since you'd ignored the question earlier somehow) whether you're really asking me to rip the box open again to put a paper inside it. Radio silence.

In the end I just did. Several days of playing table tennis with you and your warehouse, and I end up paying for the print you wanted and I made the return.

I asked that my email be forwarded to a manager, and I'm yet to receive any form of confirmation outside of your auto-generated "thank you for contacting us"-one.

Also didn't receive the refund confirmation until today, the 3rd of September. Embarassing and unprofessional.

Buongiorno sono un cliente spesso giro per i negozi di Tommy .. da Libero professionista.. sono stato in Via del 119 insomma per acquisti e sono veramente rimasto soddisfatto super soddisfatto la persona più dolce 🍰 del Mondo Federica sìii Federica 👏👏 bravaaaaa attenta e super professionista grazieeee Federica ritornerò Presto e farò altri acquisti .. essendo un manager di hotel 5 stelle complimenti veramente alla vostra Federica una risorsa tenerla stretta 🙏🙏 grazieeee Federica 👌

They ship the clothes from the Netherlands and it takes forever. They let you order clothes they don’t have in stock and take the money then don’t refund you. Basically it’s the worst customer experience I have had buying clothes considering AllSaints ship same day for free and you get the package the following day.

Avoid making the mistake I did.

Ganz miese Qualität. Gekauft bei Hirmer in München, also ziemlich sicher kein Onlineshop-Fake. Hose wenig getragen, trotzdem bereits am Gesäß völlig durchgescheuert. Frechheit! Meine Empfehlung: Hände weit weg, so einen Müll bekomme ich überall für 1/10 des Hilfiger-Preises

Mon sac dont je prend grand soin a les coins blanchis au bout de quelques semaines, la matière ne fait pas du tout qualitative et s'effrite, vu le prix c'est annormal...

A pesar de que en su Web garantizan la entrega en 3-5 días, la realidad es que nunca lo cumplen. Te informan que ha salido cuando ni siquiera lo ha recibido el transportista. Cuando te pones en contacto con ellos se limitan a darte el número de seguimiento(que eso ya lo tienes en tu seguimiento de pedido) y no te solucionan nada. Me parece muy triste que una marca como esta tenga esta forma de trabajar, si te comprometes a unos plazos es para cumplirlos. En mi caso era para un regalo que no voy a poder realizar gracias a ellos. Muy decepcionada con la marca.

For the price (180£) for a jacket, the zip is very cheap and it broke the third time I was wearing the jacket! you would expect that for 180£ they would use good quality materials!

Broek gekocht, na het wassen stuk. Dit na wassen op mildere wijze dan de voorschriften en zonder wasverzachter. Klantendienst vraagt duizend stukken op en laten dan weten dat ze niks doen.

Schlechte Qualität. Kein Umtausch möglich da. Eine Katastrophe bei den Preisen. Jeder Supermarkt ist Kulanter und tausch auch um. Pullover nach 1 mal waschen bei 30 Grad eingelaufen und für den Mülleimer.

I gave an order for € 466.80 from Tommy hilfiger.com on January 14. I received an email from DHL that my order was delivered on January 16 at 12.20. Order delivery address is Bringme Box smart parcel mailbox machine(bringmecom). When the order is delivered to this machine, a digital message is sent to the buyer but my order was not delivered to the machine so I did not get any notification. But Tommy Hilfiger customer service said that the package was delivered to the address by DHL and they do not help me. If it was delivered to the smart bringme box will notify the buyer digitally and I sent an e-mail to the bringme box company and they confirmed both in the system and physically that no package was entered in my name in machine. So this is a digital delivery address and no delivery was made, but since customer service does not want to help me

Quality has really gone downhill in the recent years. This used to be my go to designer for date night but not anymore. Shame.

Qualité mediocre, service client déplorable
Chaussures valeur 215 euro, semelle qui se décollent 10 jours après. Le sav me propose, de garder les jours contre un code remise de 15% pour un futur achat....halucinant

Scandaleux, commande effectuée sur le site tommy avec une livraison en colissimo. Commande jamais reçue dans ma boite aux lettres alors que Tommy prétend le contraire, ils ont refusé ma réclamation ! Ils se sont basés sur ce que le facteur a dit ! Mais c’est faux, le facteur n’a jamais sonné, ni remis le colis en mains propres, ni remis le colis dans la boîte aux lettres !!! Je me sens arnaquée !

Købte et par sko den 11 december 2023, de viste sig at være et nummer for stort, vi sender dem retur og derfra har vi intet hørt, ingen mail på at de er blevet leveret, ingen penge retur… ingenting! Der er gået en måned plus det løse og vi har stadig intet hørt!
Sidste gang jeg køber noget her
Den ville gå 0/5 men det var ikke muligt derfor 1/5

Mentirosos jamás volveré a comprarles nada , es una vergüenza 12 días esperando mi pedido lo quería para reyes y no me llegó … encima te ponen a chatear con una máquina es una vergüenza NO VOLVERÉ A COMPRARLES NADA

Farvel Tommy! Jeg har aldrig oplevet noget lignende!
Jeg købte et par dyre bukser til min mand i julegave.
Her er der ingen problemer, man tager gerne i mod folks penge med et smil.
Bukserne var så et nummer for store, så d. 30. december kører vi 60km for at komme til Aarhus og bytte dem. Her er de ved at lukke
butikken, og vi får en ligegyldig og fuldstændig ligeglad medarbejder i tale, som fortæller os, at vi nu kan få æren af at køre til Odense eller København for at bytte bukserne...

Hvem sælger gladeligt ud af butikken til normal priser til jul uden at fortælle folk, at de kan altså ikke lige få byttet deres køb, med mindre de altså er villige til at køre flere hundrede kilometer?!

Vi kontakter deres engelske kundeservice som viser sig at være en dårlig joke og ude af stand til gøre noget som helst. Deres København afdeling er der mere hjælp at hente, men ikke noget, som har løst problemet.

Dette er sidste gang jeg har købt hos Tommy - hvis man gerne vil have folks penge, så skal det simpelthen være bedre end det
her....

Commande livrée dans les délais et toujours des produits de qualité 👍

Rude Tommy Hilfiger Customer Service

I purchased a men's white cord shirt from Oxford Tommy store at £90 recently as an Xmas gift. It was reduced shortly after purchasing, so I called Tommy online Customer Service and the Oxford store today to be reimbursed the price difference.

When calling the customer service number the 1st time, they advised that I call the store for the reimbursement. Howevere, when I called the Oxford store, the in-store assistant (Zeek) advised that I would either need to physically go to the store or I could call the customer service number for them to make the reimbursement.

I called the customer service number two more times (at cost, by waiting 20 mins each time before the call was answered), when their queue system said the wait time would only be 3-5 mins. As soon as I got through, as I started to speak, the so-called customer service assistants put the phone down. The 4th time I called, I got through to Aira. She advised that the Oxford store advised me incorrectly - so now I'm in a catch 22, so I asked to speak to her manager, and she said she'd arrange for a call back and was about to terminate the call, when I asked her how does she know who to call as I had not provided her with my name or contact details. Clearly, this is exceptionally poor customer service, and she was never going to arrange a call back within 4 hours.

She couldn't provide my telephone number when I asked her to tell me what it was, nor could she provide me my correct name - as I had not disclosed this to her by that point. Instead, she gave me a name that I can't even pronounce, never mind spell - which is nowhere near close to my actual name (which is very simple to spell and pronounce). Then she abruptly put the phone down on me before I could provide her with the correct details.

I spend thousands each year in Tommy, but they will no longer have my business going forward.

Save yourself the hassle of very poorly manned customer service lines, as you'll get nowhere, and it costs to call them. Or just shop at Ralph Lauren instead, which is what I'll be doing, as their customer service is exceptional vs Tommy.