Transdirect レビュー 3,809

Kane and team went above and beyond. Got the job done efficiently and I received the goods I needed urgently. I would highly recommend!

I already gave a review

Always great prices and shipment was promptly collected.

Terrible outcome.
I've used them for multiple boxes over the years. I've had small pickup issues but overall it was as expected service, no complaints there.
The last package sent was rediculous, they billed me an additional $50approx due to the box being "larger than quoted."

I weighed and measured the package 3x and remain 100% confident it was exactly as entered. It's not my first rodeo, I've packaged 100's of boxes over the years and dealt with many freight companies so understand the importance of knowing the package details. For that reason, I've never been billed extra before.

This time though, they told me it was larger and auto billed $50 more. No proof, just auto billed. I didn't have the thought to photograph and proof my package details, didn't think I needed to when I was conservative in the sizes and weight provided to be safe.

Their response to my complaint is that the companies use very accurate measuring to work this out. When I ask for proof, they said they don't need to provide any but they expect me to provide proof it wasn't larger.

Lesson learned. Guilty until proven innocent. The fact you allow your contractors to add size to packages to pad their incomes without proof is crazy. If they want to bill more, how hard is it for them to photograph the proof of the error knowing the person will obviously contest it.

They are likely required to do this and lost the proof because it doesn't exist I can assume but don't want to face the music.

Follow the money, they earn more if they pad out a few packages here and there, easy to get away with obviously.

I haven't left a negative review on something in 10+yrs but this annoyed me so much here it is. Do better Transdirect and hold your contractors accountable to prove their additional billings. The blame still falls with you to allow them to do this without proof is crazy to place that burden on the client.

Prompt pickup, easy booking process, cheaper than competitors.

Very competitive pricing with excellent service

Good service

There was a bit of an issue where the pick up address was slightly different than we had previously been told, but I rang Transdirect who contacted the pick up address direct and had it all sorted. I had previously been stressed and this person really helped me.

Probably the worst delivery service I've ever experienced. Transdirect refused to deliver product to my door as there were stairs (12)!! They offered for me to go way out west to their warehouse to pickup my item after I paid $350 to transport it from Melbourne. Or they offered to deliver it curbside- ie dump a large piece of furniture on the roadside because they only employ one person for the delivery of a 90kg item, the weight of which was indicated on the request for a quote form. Appalling service and an absolute nightmare to deal with. DO NOT use.......

My wife consigned an item through transdirect for priority over night freight in late October. The item failed to update in the tracking and we had no contact about it. When we requested an update, we were advised that we needed to pay more and they were unsure where the item was. To get to this point it took another 2 to 3 weeks. It took until early December for them to confirm the item could not be located and for us to confirm the value of the item. We provided an approximate value and have heard nothing since. Their process for the rectification of issues is ham fisted to be diplomatic. Couple this with a lack of urgency in their customer service to follow an issue through to resolution and you end up with issues left unresolved for months on end. At no point has there been any attempt at contact via anything other than email. I will be recommending to all I speak to, to avoid transdirect at all costs.

We've used Transdirect a few times and always been happy with their low cost door to door service. Recent next day delivery from Pakenham to Frankston South just a day before Christmas was fantastic.
Thanks guys.

Two non-collections for the same delivery in one week.
Transdirect don’t actually manage your delivery, they take your pre-payment and you need to follow up on everything yourself.
Even after lodging two tickets for the same delivery not being collected, there was no follow up or communication.
Transdirect make AusPost look reliable, which is saying something.

Pick up from home on time was great and the same coming back from SA. Very prompt service thanks

Futile delivery cost as much as the original shipment from Sydney to Melbourne

Hunter express were so quick in getting the parcels earlier than predicted.

Very reliable and has always delivered on time

Great service.
Prompt delivery as always.
Great pricing.

Cheaper and faster than posting! I wanted to get a Christmas dress to my daughter overnight but couldn't face the long queues at the post office. I found Transdirect and to my amazement it cost less than 6 bucks to get it to her the next day. All I had to do was put the dress in an envelope, download the form and stick it on the envelope. The messenger picked it up within an hour and delivered it the next morning - it was cheaper and faster than the post office!

Very easy to book a competitive shipping option. Great web site to navigate and the email updates made it easy to follow the shipments progress. Hihkly recommended

Awful. Courier agent don’t arrive in allotted (and paid for) service window. Took significant additional funds from account with no proof of weights. As useful as a chocolate teapot when I asked for evidence my booking was overweight. Pay a little extra and use someone with solid customer service.