if could could give less than one star, I would. they did not pick up on the day i requested, or the following days when they said they would. Each day i waited on the promise they would pick up by 5... ãã£ãšèŠã
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So far, so good. I've been sending numerous packages using Transdirect. Their platform is easy to use, and you are given a range of courier companies that you can select, based on price, speed of del... ãã£ãšèŠã
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Love the company Just not happy with hunter express. Always disputing the size of my cartons even when I send them pictures with a tape measure over the cartons size. But the rest of the contracto... ãã£ãšèŠã
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Ease of booking, tracking generaly good. Can contact a human if need be. Never had a loss or damage to goods. Priceing is excellent.
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Transdirect provides Delivery Solutions for Small to Medium Business, and Consumers, saving them time, money, and making them more efficient.
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- 1300 668 229
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4.1
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Continuously had bad experiences withâŠ
Continuously had bad experiences with Transdirect. Either packages not been collected on time (have had to follow them up for 3 full business days before). Was charged under declared weight (not a problem) however was never contacted by Transdirect, they just sent it straight to a debt collector, if they had bothered to email or phone me directly I would've paid it straight away. Communication is terrible.
2025幎12æ18æ¥
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Transdirect ããã®åç
Hello Kerri.
We're sorry that you feel this way. Unfortunately missed pickups do occur and usually there is a reason behind it which is beyond our control. I understand that this is not ideal.
When an under declared charge is processed, there is always an email that follows unless it has been booked on a credit account. Sometimes these emails can end up in the junk/spam folder.
Regards, Bianca
REceiver did not get the goods
REceiver did not get the goods; is being given the run-around. :-(
2025幎12æ19æ¥
Transdirect ããã®åç
Hello John,
We're sorry that your customer has not received their parcel as yet. I have reviewed your booking and there has been no contact with us regarding this consignment. I can see that the delivery address booked was incorrect and had to be redirected to the correct address. This redirection is in place, and the ETA is 24 Dec 2025 to 29 Dec 2025.
Regards, Bianca
It is so handy for me I get parcelâŠ
It is so handy for me I get parcel ready then it is collected next day from door and then delivered to destination at there door.
2025幎12æ12æ¥
Transdirect ããã®åç
Hello Margaret,
Thanks for your review. It's great to hear that you have found our services handy for door-to-door services.
Regards, Bianca
I found it to be a good comparison siteâŠ
I found it to be a good comparison site for freight options. Good communication when things went wrong.
2025幎12æ19æ¥
Transdirect ããã®åç
Hello,
Thanks for your review. It's great to hear that you have found it easy to compare different couriers all in the one place and good communication.
Regards, Bianca
Great interface for booking orders
Great interface for booking orders. Intact the platform on a whole is excellent. Easy to navigate and I get a good price range and selection.
2025幎12æ19æ¥
Transdirect ããã®åç
Hello Darko,
Thanks for your review. It's great to hear you have enjoyed our services and found it easy to navigate with a good prices and selection.
Regards, Bianca
Transdirect ããã®åç
Hello Julie,
Thanks for your review. It's wonderful that your freight was picked up and delivered on time and that you found our services very helpful.
Regards, Bianca
Fabulous, Friendly, Efficient
Fabulous customer service. Fast, efficient and cost effective transport. So happy I found Transdirect. Takes the hassle out of shippingð
2025幎12æ12æ¥
Efficient and professional
2025幎12æ19æ¥
Transdirect ããã®åç
Hello Helena,
Thanks for your review. It's wonderful to hear that you found our services to be efficient and professional. ]
Regards, Bianca
Transdirect ããã®åç
Hello Allen,
Thanks for your review. We're delighted to hear you've always had a good experience with us.
Regards, Bianca
Making it simple âŠ
Sometimes dealing with courier companies can be problematic but these people handled that so well. My parcel was picked up and delivered fuss free. Very happy
2025幎12æ5æ¥
Transdirect ããã®åç
Hello Phillip,
Thanks for your kind words. It's great to hear that there was no fuss with your pickup and delivery.
Regards, Bianca
First time I have used Transdirect andâŠ
First time I have used Transdirect and happy to report it was a simple transaction. Reasonable price and delivered quickly and safely
2025幎12æ12æ¥
èªçºçãªã¬ãã¥ãŒ
Transdirect ããã®åç
Hello,
Thanks for your review. It's wonderful to hear that you found the booking process easy, with a reasonable cost and pickup/delivery was quick.
Regards, Bianca
Very good system and you get your labelâŠ
Very good system and you get your label straight away after payment.
2025幎12æ12æ¥
Transdirect ããã®åç
Hello Ken,
Thanks for your review. It's wonderful to hear that you found our system easy to use with the quick receival of labels.
Regards, Bianca
efficient and reasonable price
2025幎12æ12æ¥
Transdirect ããã®åç
Hello Susan,
Thanks for your review. We're pleased to hear that you found out services to be efficient and at a reasonable cost.
Regards, Bianca
The service is ok
The service is ok, but if you ever need help tracking a parcel, forget it. Customer service is non-existent, no one will ever reply to your emails.
Also when you book, if it says 2 business days, add at least 1-2 days for the collection of the item and 2-4 more days for delivery.
Edit: Hi Bianca, last week we lodged 3 or 4 investigations for tracking a parcel with Aramex that was late 5-6 days and still haven't got a reply, even to say "Hey, this has been delivered.", nothing. The accounts email does reply, yes, but whenever there's a tracking issue, we can never expect response in less than 5 days. Also the ETA showing on the booking is very unrealistic, orders showing 2 business days been taking 8. I completely understand it's peak season, but can't the system reflect the current delays and give a realistic ETA?
2025幎12æ12æ¥
Transdirect ããã®åç
Hello Maria,
We're sorry that you feel this way. The booking that you have referenced in this review was collected on the specified date and delivered well before the ETA. I have searched with your email address and the last time we received an email from you was approximately 3 months ago.
Regards, Bianca
Excellent Product and Service
2025幎12æ5æ¥
Transdirect ããã®åç
Hello Lyles,
Thanks for your review. It's great to know that you have found our services up to your standard.
Regards, Bianca
Did not pick up on the day they wereâŠ
Did not pick up on the day they were supposed to
2025幎12æ12æ¥
Transdirect ããã®åç
Hello Jeanette,
Thanks for your review. We're sorry that your freight was not collected on the specified date.
Regards, Bianca
Transdirect ããã®åç
Hello Barry,
Thanks for your review.
Regards, Bianca
picks up on time and always helpful
2025幎12æ12æ¥
Transdirect ããã®åç
Hello Wendy,
Thanks for your kind words. It's great to hear that your pickups were collected on time and that we are always helpful.
Regards, Bianca
QUICK EFFICIEN SERVICE AT A VERYâŠ
QUICK EFFICIENT SERVICE AT A VERY REASONABLE COST
2025幎12æ5æ¥
Transdirect ããã®åç
Hello Keith,
Thanks for your review. We're pleased to hear that you found our services to be quick and efficient with a reasonable cost.
Regards, Bianca.
Transdirect ããã®åç
Hello Ed,
Thanks for your review. It's great to hear that you found our services to be fast and convenient. We appreciate the recommendation.
Regards, Bianca
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