if could could give less than one star, I would. they did not pick up on the day i requested, or the following days when they said they would. Each day i waited on the promise they would pick up by 5... ãã£ãšèŠã
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So far, so good. I've been sending numerous packages using Transdirect. Their platform is easy to use, and you are given a range of courier companies that you can select, based on price, speed of del... ãã£ãšèŠã
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Love the company Just not happy with hunter express. Always disputing the size of my cartons even when I send them pictures with a tape measure over the cartons size. But the rest of the contracto... ãã£ãšèŠã
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Ease of booking, tracking generaly good. Can contact a human if need be. Never had a loss or damage to goods. Priceing is excellent.
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Transdirect provides Delivery Solutions for Small to Medium Business, and Consumers, saving them time, money, and making them more efficient.
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- 1300 668 229
- admin@transdirect.com.au
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4.1
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The courier lazy bring up stuff andâŠ
The courier lazy bring up stuff and only leave in loading dock stuff not heavy only baby snack
2025幎12æ12æ¥
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Transdirect ããã®åç
Hi Erwin,
We're sorry that you feel this way. I've just taken a look at the booking and most deliveries for supermarkets are delivered to the loading dock. There were no specific instructions to say the freight had to be brought up to Level 1.
Regards, Bianca
Stay away from these people
Stay away from these people, one week passed and my parcel was not picked up, cancelled and rebooked direct with Aramex which was cheaper anyway.
2025幎12æ11æ¥
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Transdirect ããã®åç
Hello David,
We're sorry to hear that your parcel was not collected when it was booked. The tracking indicates that the courier attempted to collect on the day of booking (05/12) at 10:03am and it was marked as futile.
Regards, Bianca
Stay Clear there are better platforms
Been using these guys a while, but they are about to suspend our account.
Generally a good system, but zero customer service.
when they send you through invoices for extra charges from the couriers (which is not down to transdirect I know) there is no after service.
We then send proof that the diemsions and weights are correct, you will then here nothing back, they just chase you for payment.
Other platforms like interparcel have much better customer service.
2025幎12æ10æ¥
èªçºçãªã¬ãã¥ãŒ
Transdirect ããã®åç
Hello James,
We're sorry that you feel this way. I am unable to provide specific information as I have no details go on.
When you provide proof of the dimensions, you need to reply to the email you received with the under declared charge or send an email via one of the options in the contact us page to ensure it is actioned appropriately.
Regards, Bianca
Warning of poor service and warranty issues
Warning - to anyone is thinking of using the courier company Transdirect to send items - Their customer service is absolutely dreadful /non-existent, and after chasing up the non-delivery of a parcel I sent, for several days via service requests that werenât replied to, suddenly I see the tracking has updated to say that my parcel was damaged and disposed of!
I then spent an hour chasing this up on the phone and get told to open a warranty claim. The warranty claim has all these requirements like a photo of the damage, a description of the damage( not possible as I didnât damage it!) an invoice( not possible as I didnât use one), and now a stat declaration or I wonât get a refund. And if Iâm approved, it could take 6 weeks to get my money back.
Not good enough.
2025幎12æ9æ¥
èªçºçãªã¬ãã¥ãŒ
Transdirect ããã®åç
Hello Jo,
Thanks for providing the requested information.
We're sorry to hear that your freight has been damaged during transit. I can see that a warranty claim has been lodged, the processing times are out of our control as it is processed by the carrier. In the meantime, I know it's not much, but I have refunded the freight charges.
Again, we're sorry that your freight was damaged.
Regards, Bianca
Definitely Express
Your service was very efficient, even faster than the time stated for express service! Definitely use again.
2025幎11æ28æ¥
Transdirect ããã®åç
Hello Heather,
Thanks for your review. We're delighted to hear that the service you received was efficient and faster than what was quoted.
Regards, Bianca
Transdirect ããã®åç
Hello Agnes,
Thanks for your review. It's wonderful to hear that you have enjoyed our services with only one issue of a missed collection.
Regards, Bianca
Transdirect ããã®åç
Hello Judi,
Thanks for your review. Its's great to hear you found our communication good with efficient delivery times.
Regards, Bianca
Good choices for selecting type ofâŠ
Good choices for selecting type of service required. Prompt return of consignment note. Packages were received in good condition.
2025幎11æ28æ¥
Transdirect ããã®åç
Hello Peter,
Thanks for your review. It's great that hear that you were pleased with the number of options you were given in the packaging type selection and that you freight was received in good condition.
Regards, Bianca
Always receive great service from theâŠ
Always receive great service from the couriers
2025幎12æ5æ¥
Transdirect ããã®åç
HI Bev,
Thanks for your kind words. We're delighted to hear you always receive great service from us.
Regards, Bianca
Ease of booking and collection time asâŠ
Ease of booking and collection time as promised
2025幎11æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Transdirect ããã®åç
Hi Louise,
Thanks for your review. It's great to hear you found our booking services easy and that your freight was collected within the booked window.
Regards, Bianca
Do not trust them.
DO NOT USE IF YOU NEED ANYTHING DELIVERED ON TIME.
They were very quick to take my money, without even confirming pickup times and dates from the shipping companies they use.
They are self admitted short staffed, and take hours to respond to emails, even when they know cutoff times are at 12pm and 1pm.
They are fine, if you don't care when your delivery arrives.
If it was a one-off I wouldn't be writing this review, but they are now 3 from 3.
Do not trust them.
2025幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
Transdirect ããã®åç
Hello Adrian,
We're sorry that you feel this way. Unfortunately, some bookings require additional checks to ensure they meet the carrier's freight profile and as we are in the busiest time of year, these can take a little longer to process. The general rule is bookings need to be in by 12pm, however it can vary from suburb to suburb, some are earlier.
ETAs are an estimation, there are many factors that can cause a delay in delivery or collection. Most of these are beyond anyone's control. It is best to book freight as early as possible.
Regards, Bianca
False promises
Spent hours on the phone and online booking the right service for a one business day delivery, and they did not even collect the freight. This has now cost us thousands of dollars in production.
2025幎12æ3æ¥
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Transdirect ããã®åç
HI Lisa,
We're sorry that you feel this way. Unfortunately, regional locations or locations on the outer/edge of the metro area may not always be serviced on a daily basis. We sorry for the inconvenience that this may have caused.
Regards, Bianca
Excellent service
Excellent service. Never a problem. Highly recommend
2025幎11æ24æ¥
èªçºçãªã¬ãã¥ãŒ
Transdirect ããã®åç
Hi Amanda,
Thanks for your review. It's great to hear our services have met your expectations. We appreciate the recommendation.
Regards, Bianca
Transdirect ããã®åç
Hello,
Thanks for your review. We're pleased to hear you liked the choice of couriers available and the services on offer.
Regards, Bianca
I had a query regarding an invoice thatâŠ
I had a query regarding an invoice that was promptly resolved, with great outcome.
Thankyou for the great service.
2025幎11æ21æ¥
Transdirect ããã®åç
Hello Elizabeth,
Thanks for your review, we're pleased to hear that query was resolved promptly with a great outcome.
Regards, Bianca
Very cheap rate
Very cheap rate, collected the next day and arrived at its destination super quick and in perfect condition. Could not fault.
2025幎11æ20æ¥
èªçºçãªã¬ãã¥ãŒ
Transdirect ããã®åç
Hi Michael,
Thanks for your review. It's wonderful to hear that you found our services to be cost effective while offering prompt pick-up and delivery.
Regards, Bianca
Reliable and reasonably priced
2025幎11æ21æ¥
Transdirect ããã®åç
Hi Michael,
Thanks for your review. We're pleased to hear that you found our services reliable and reasonably priced.
Regards, Bianca
Good quick service
2025幎11æ21æ¥
Transdirect ããã®åç
Hi Millie,
Thanks for your review. It's wonderful to know that our services have met your expectations.
Regards, Bianca
We ordered pick up last week
We ordered pick up last week . And still not pick up yet. It was ordered recollection three times, and goods still not pick up today. See pick up
details as following :
Re: {#1883547}My Item was not collected - Aramex (29603004)
Hello David
Thank you for your email and we apologies for the delays in having this consignment collected.
Please be advised that your item is booked for collection tomorrow 3/12 and we kindly request that you allow until 5 pm for the pickup to occur.
Please ensure the freight is labelled and ready for collection.
Thank you for your patience and understanding. We appreciate your business and look forward to resolving this matter for you.
Thanks, Maxine
Customer Service Representative
All Transdirect parcel delivery services are certified Carbon Neutral.
Saving more than your bottom line.
Got a question? check our FAQ
2025幎11æ21æ¥
Transdirect ããã®åç
Hi David,
We're sorry that you parcel was not collected on time. The reference number you have quoted on this review, was collected on the original collection date.
Regards, Bianca
Transdirect need to improve
Transdirect really can be frustrating. They ask for more information, you give it and then nothing happens. Labels should have been printed prior to the collection window and at 5.00pm on a Friday, nothing has happened. You email them or contact them via their Contact Page and they dont even reply. I dont know how they stay in business.
2025幎11æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Transdirect ããã®åç
Hello George,
We're sorry that you feel this way. As you can imagine that December is an extremely busy time of the year and we have many of bookings to process. Again, we're sorry for the long delay in the receival of labels.
Regards, Bianca
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