A few weeks ago I purchased a Granite Gear 53L wheeled duffle bag with backpack straps from Travellers Home. After ordering, it took a few weeks to arrive. It looked great & seemed okay, until I used... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Having purchased from Travellers Home before it was a real easy choice to do it again. Such a seamless task to order on-line and wait for delivery knowing that you will be kept informed, have ea... もっと見る
I was looking to replace my very expensive hard case luggage that was destroyed by baggage handlers. I came across this bag which has many of the features I liked from my old bag, such as the aluminiu... もっと見る
Great communication above all. All via email. Answered all my numerous queries. Provided links to various backpacks to assist in my purchase. Speedy dispatch of my backpack. Highly recommended. Cannot... もっと見る
企業情報
当該企業による記述
Isn’t it great to hear the word “Traveling”. A feeling of fun and entertainment strikes our senses. Certain things are necessary such as luggage bags while traveling. Travellers Home proudly offer a unique range of luggage bags that you can rely all your traveling plans on. The leading Australian brand specializes in personalized backpacks, school bags, travel backpack, travel bag, swiss bags online, swiss travel backpack, satchel, luggage or any travel accessories online. Travellers Home is a premium Sydney local travel products wholesaler and retailer, specialize in Travel Backpacks, Travel Bags, Luggage, Satchel, Briefcase and Travel Accessories. We have 5 well recognized brands and our products are still growing: SWISSWIN, SUISSEWIN, M SQUARE, GRANITE GEAR. Browse on our website and you will find your favourite high quality travel needs at a very low price. Travellers Home is SWISSWIN Australia’s parent company, the company expert in IT products. The company initiated in Europe with an aim to produce high-quality outdoor bags having qualities to resist water and abrasion. The innovative technology with advanced fashion elements that results in great traveling appliances. The vibrant colours we use for traveling accessories brings a new luxury experience to our customers. The stylish making of the travel bags makes your memories even more stylish and trendy that you can’t resist flaunting your travel bags and travel backpack. Travellers Home is known to be the leading luggage brands in Australia. The credit of this continued top position goes to the tradition of using the premium quality for the making of traveling products that not only gives an outstanding and stylish look to the products but gives you an unforgettable experience. We take care of every user’s requirements and style and give our products a look that cherishes the users and makes them buy instantly. Travellers Home wide range of travel bags is present for you with tough quality that protects your travel stuff from any circumstances whether for luggage items or business stuff. Our products are designed after in-depth research from the travellers’ point of view and hence provides our users with satisfactory products that are waterproof and abrasion-proof. The gear that you carry when you travel is a critical part of your journey. Your comfort is based on the stuff you take along with you. And when it’s about Travellers Home products, you can rely on us to get a comfortable journey. Trust the one that thinks about you, and we think about our users before designing a product. We have a variety of colours and styles in different bags with an array of design options in bags and other travel accessories. If you are looking for the best travel bag for your casual or business trip, choose Travellers Home bags and get a relaxing gear for you that will be your best companion on your beautiful journey.
連絡先
27/51 Nelson Rd, 2161, YENNORA, オーストラリア
- 02 8091 3118
- service@travellershome.com.au
- travellershome.com.au
4.1
ほぼ満足
202件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Travellers Home からの回答
Dear Valued Customers,
We extend our sincere apologies for any inconvenience caused by the unexpected technical issue that affected our fulfillment system during the recent back-to-school sale. Your understanding during this time is greatly appreciated.
As part of our commitment to providing excellent customer service, we acknowledge that there were challenges in our responsiveness to phone inquiries and confirming delivery dates. We understand the importance of these aspects in ensuring a smooth shopping experience, and we regret any frustration this may have caused.
To address the inconvenience caused, we are offering 10% refund on the purchased items affected by the delay. Our customer service team is here to assist you with any concerns related to confirming delivery dates or cases where items have not yet been received. Please feel free to contact them at service@travellershome.com.au.
Your satisfaction is our priority, and we are working diligently to prevent such issues in the future. We appreciate your continued support and thank you for your understanding.
Sincerely,
Travellers Home
Paid for Express and Still waiting!!!
I ordered this backpack on Monday 22nd January and paid for Express delivery.
It only left your warehouse today (30th January) and as a result I had to travel without it which was the entire point of paying for Express.1 week to dispatch is ridiculous.
I still haven't received it.
2024年1月30日
Travellers Home からの回答
Dear Valued Customers,
We appreciate your understanding and patience as we address an unforeseen technical issue that occurred during our peak back-to-school sale last week. Our fulfillment system faced unexpected challenges, causing delays in order processing during this busy period. We want to assure you that the issue has been successfully resolved, and we are back to our normal operations.
To express our sincere apologies for any inconvenience this may have caused, we would like to offer a refund for your express shipping costs. Additionally, we understand the importance of timely deliveries, and as a token of our appreciation for your understanding, we are providing an extra 10% refund on the purchased items affected by this delay.
To process these refunds efficiently, please reach out to our dedicated customer service team at service@travellershome.com.au. They will assist you promptly and ensure that you receive the necessary compensation for your specific case.
We value your continued support and look forward to serving you better in the future. Thank you for your understanding.
Sincerely,
Travellers Home
Great customer service
Great customer service. I bought a bag that wasn’t in stock and the team at Travellers came back to me with many options. Great service and delivery. I highly recommend buy from Travellers home
2024年1月19日
Fantastic customer service
When ordered product was no longer available, communication was quick and a solution available! Fast delivery and a lovely free gift provided for any inconvenience.
Highly recommend.
2024年1月18日
Absolutely loved the bag
Absolutely loved the bag. This is the second time I have bought it. I would highly recommend it.
2024年1月8日
Good service and quality product
2024年1月15日
Traveller Home was really helpful when…
Traveller Home was really helpful when I asked numerous questions about one of their suitcases. They were very patience with me. They even price match it for me which I appreciated it very much.
2024年1月8日
Nice bag great quality I love it
2024年1月8日
Fast delivery
Fast delivery & great products! Huge savings on sales items, Highly recommend, . Thank you~
2023年12月27日
Good customer service
The product was out of stock, however they kept me in the loop and offered replacement options, but I stayed with my original order and they did dispatch it promptly when it was restocked.
2023年12月12日
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。